Great playset and great company. We decided to DIY. How could I be glad I got a box of wrong parts?…read moreBecause the installer came with the correct parts right away (drove them right to our house) and while he was there he pointed out several mistakes we had made. If you do not want to do it yourself, I can tell you this installer really knew his stuff!!! We are very happy with everything. If you do not have a cheap husband I recommend paying for the installation.

We ordered the Set Maintenance September 2020 for our swing set. They require the $500 upfront but…read morefail to provide a schedule of when they can have a company actually provide the maintenance. There have been many calls and a few emails requesting a status. With no guarantee in sight. We are now in July of 2022 and still nothing. We can't get anyone to return our calls for a refund. This company sucks.

I have been waiting for almost a year to have them come out to stain. They need payment ASAP so…read morethey have had my money for the whole time. They can not answer when they are coming. But tell you they need money up front cause if they come the next day they need the money. Well I needed the money but instead they have and can't tell me when they are going to do the job. I all so was told take pictures and send if you have any problems with the wood. I want someone to come out. Stand by your product and customer service. Been waiting since august

I cannot speak more highly of this company. Not only is the quality amazing, they worked with me on…read moreplay set layout, drew up versions, sent live photos, it was INCREDIBLE. The service is truly the best I have EVER encountered. Sal is a joy to work with and is very dedicated. He made this experience worth every. single. penny. I have never written a review before, but his customer service and quality product made me want to share! You won't be disappointed. -signed, a very happy customer (and children)

We were very happy with the quality and service at The Swing Senter. The Shed Tory built was…read moreexactly what we envisioned.

I have been an independent installer for CedarWorks for around 28 years. Over the years I have…read moremoved sets that were 10 years old and still in good condition. I have built Playsets that had eight boxes and I have built Playsets that had 110 boxes. They are a huge jigsaw puzzle. But they go together wonderfully and are so beautiful. I started out 35 years ago as a handyman. I have done restaurant repair and build cabinets and furniture and now my career is centered around CedarWorks and I am very thankful. They have a motto if you're unhappy were miserable. I have seen them in over backwards to take care of their clients. They are a big investment, but worth every penny.

I am really surprised at the low reviews. I've had our Cedar Works custom play set for 11 years…read moreand it's still in great shape and was worth every penny. The customer service over the years has been top notch. After a big storm the red flag on top flew away and they sent me a new one for free or for a small fee, twice over the past decade. If you like custom designing your own set, like I did, and like natural wood I highly recommend them. Our set is in Utah with long snowy winters and long hot, dry summers and I'm just now needing to replace some of the swings. Wasp's love the cedar so they recommend Beetour.com to use with it. If I had a choice to do it all over again I would not want a plastic or metal one found at playgrounds just because I prefer the look of wood for a backyard and I would definitely buy from Cedar Works again.

Owner's brother-in-law must be a lawyer. More concerned about their bureaucratic process, than…read moremaking it easy on the customer. Long lead time and pricey too. Too many compromises and demands to want to deal with them.

We contacted this company because we wanted to get a fence. The company advised that it'll be…read moreseveral months until the fence can be built. This is common in our area right now, so we agreed and decided to start the process. We scheduled an appt and in mid-May Aaron Jenkins came to our property to take measurements. The meeting seemed to go well, the measurements were taken, and Aaron advised he would follow up with us within a week or two tops with a quote/plan. We did not hear from Aaron again. We waited and waited. Finally we contacted the main office for an update. They were shocked that Aaron left us hanging, and advised they would have him call us back ASAP. Well, he didn't. So we had to follow up AGAIN. Today, June 15th, we have received our bid. Aaron absolutely over priced the job with no price break downs. He lists the materials and the amount of material needed with a total price. He does not list the cost of these materials. $22,900+!!!!! IS ABSOLUTELY outrageous! I know previous reviews state that you get what you pay for but no honey, just no. This is completely inappropriate and I feel like you completely inflated the bill just because you didn't want to do YOUR job and provide us a quote. We will DEFINITELY be taking our business elsewhere. I am so disappointed we have waisted so much time on you.