Highly recommend Stan and New England Playset Assembly! We had ordered our swing set online and…read moreoriginally booked installation through the swing set company - they couldn't install it for 3 months following our purchase online! Found NEPA on Google, requested a quote online and had a reply from Stan almost instantly via email! It was a lot cheaper than installation through the swing set company and was scheduled for only a couple weeks out! Our installer Thiago was also awesome. He texted to confirm the night before, showed up on time, and built us a sturdy swing set that our kids love! He had it all done in a day! He was very knowledgeable about the type of swing set and seemed to have a lot of experience. Everyone was very responsive and professional. So happy we went with NEPA - cannot say enough good things about this company!

I had bought a swing set online along with an assembly service. However, the assembly service was…read morevery expensive and couldn't come until two weeks after the swing set had been delivered, even though they had more than 6 weeks lead time. So I went online again and found Stan. He got back to me within minutes of my first email and gave me an installation time of five days out at and at a much more reasonable price, even. The two installers texted me the night before to confirm, showed up on time the next morning, and worked straight through until the swing set was perfectly set up and staked securely into the ground. That baby isn't going anywhere soon. I can't recommend Stan and his installers enough!

Great playset and great company. We decided to DIY. How could I be glad I got a box of wrong parts?…read moreBecause the installer came with the correct parts right away (drove them right to our house) and while he was there he pointed out several mistakes we had made. If you do not want to do it yourself, I can tell you this installer really knew his stuff!!! We are very happy with everything. If you do not have a cheap husband I recommend paying for the installation.

Poor customer service, and bad installation of swingset…read more Installer did not have all the parts with him. He told us he'd be back to finish the job. He did not return. After numerous calls and emails, the company managed to send the guy back out. Apparently, he added some of the missing parts. But not all, and the swingset is still not complete. So, I am pleading with the company to finish the installation (6 months later!), but multiple emails and phone calls have resulted in only two returned emails, neither of which provides an ETA. The women who answers the phone (same one; is there only one cusutomer service rep?), says the person in charge is dealing with 64 other problems across the country. Maybe they need to hire more people? I don't know. I just know I've got a swingset in the backyard that isn't safe for my children to play on. They're not happy. I'm not happy. And now I'm wasting more time telling my story to yelp.

After I posted my review, I received an email from creative playthings apologizing for losing my…read moreemail. Their email was not a response or consequence of my post as the email time was prior to my post. They have sent me the parts without charge which I did not request but appreciate. Thank you.

Fantastic experience with the Holliston store. I purchased a large Springfree trampoline and…read morescheduled the install for a few weeks out based on their availability. Called to reschedule the install bc my 5 year old was stuck home with Covid and would be bored out of his mind while I was working. The woman I worked with called the warehouse and arranged to have it installed the next day!! He's been bouncing away all weeklong. Very satisfied customers!

Had an exceptionally positive experience ordering a playset from the Holliston location…read more I spent months researching different playset options, and really came to like the modular approach at Creative Playthings. All playsets start with a core tower unit in different sizes and styles, with an amazing number of customization options to build some truly unique setups. They also offer preconfigured sets around common elements if you want to just order out of the catalogue. The quality is evident. The wood looks and feels sturdy, and has a lifetime guarantee. This also means that these playsets aren't an inexpensive option, but after comparing a lot of different brands, we found Creative Playthings to be a reasonable value for the price. Linda, the manager at the Holliston location, is a pleasure to work with. She is ridiculously knowledgeable on all the different configuration options, patient with customers and an absolute pleasure to work with. The Saturday we went, she was easily juggling four different families, and all left with an order in hand and smiles on their faces. Also, the Holliston showroom is extensive, and gives you a good sense for all the different options. Our kids absolutely love the set, and we do not regret our decision to go with Creative Playthings.

i live in Windermere Fl and have had a substantial amount of fencing and gates made. I must say do…read moredisappointed in Walpole's lack of correctness in measurement of multiple gates and posts that have not been correct. Took months to get and now more hold ups because of their lack of efficiency.

Installed a new mailbox after the last one had a door malfunction (rusted hinge). Replaced in bad…read morecold weather and it's a nice match to last one. Definitely consider other products.

My mother bought a play set from this company earlier in the year. Initially, she was happy with…read morethe purchase, however, she has recently had some issues with boards warping and wanted to reach out to the company to help fix the issues. Since then, she has reached out via phone calls at least 5 times in the last month, gone into the physical store twice, and has received promises of return calls from various contacts which never materialized. This is not how you do business. I am hoping the store sees this and makes things right.

Don't get me wrong. These products are good. However, after owning a playset for less than a year…read moreit was already coming loose and one of the metal joints was starting to rust. When I reached out to the company they told me that coming out would run me near 200 dollars plus the cost of the part--maybe the part is free, maybe not. Look bottom line is if you want to buy one of these, do so know the company won't stand behind the product or installation for any period of time past 30 days. Just be ready to fix it on your own. I mean, it's a kids product so you hope it's safe. Right? I hope...