We ordered the Set Maintenance September 2020 for our swing set. They require the $500 upfront but fail to provide a schedule of when they can have a company actually provide the maintenance. There have been many calls and a few emails requesting a status. With no guarantee in sight. We are now in July of 2022 and still nothing. We can't get anyone to return our calls for a refund. This company sucks. read more

I have been waiting for almost a year to have them come out to stain. They need payment ASAP so they have had my money for the whole time. They can not answer when they are coming. But tell you they need money up front cause if they come the next day they need the money. Well I needed the money but instead they have and can't tell me when they are going to do the job. I all so was told take pictures and send if you have any problems with the wood. I want someone to come out. Stand by your product and customer service. Been waiting since august read more

The company was quick to take our order and our money but when the pieces arrived damaged, it took weeks for the sales person at the Pembroke location, Geoff, to respond. After several emails and phone calls he finally placed an order for replacement pieces and acted very concerned though never apologized for ignoring me. So I gave him the benefit of the doubt and Geoff went ahead and processed replacement pieces which were supposedly 3 weeks out. After 2 months the splintering/cracked pieces are getting worse and Geoff is back to ignoring my emails. read more

A local company you can trust. They did a nice job installing the playset for us in August, 2017 and minor issues were all solved smoothly. I would highly recommend this company. read more

Creative Playthings - Playsets Near Me - Reading, Massachusetts

Save your money! We've had one of these playsets less than a year and it is already unusable and unsafe for my young kids. The slide came completely unattached from the wood at both screws and the wood is so cheap it can't be screwed again. The monkey bar connection is loose and wobbly and can't be tightened. Again unsafe. The rockwall planks have all come loose again even after putting longer screws through after they initially fell off. I wanted a refund or even a partial refund as I don't feel comfortable or confident with my kids on this even if we replace all of these pieces of wood and connections because truly we need a whole new playset for it to be safe. Their only offer is more cheap wood and parts. Buyer beware! read more

A high quality swing set. On the expensive side, but you get what you pay for. Showroom was nicely laid out and it was good to see and touch all the options. The salesperson was very knowledgeable and helpful...no pressure. The installer, Darren, was great. He took time with me to discuss the build options and placement of the unit and once the tower was up we were still able to move it just a little. He was very professional and thorough and did the entire build in the time it would have taken me to read the instructions. I would have given this five stars but there was some slight confusion over one of the options that I thought was included. We bought the same model and package that was on display in the showroom. I believe that we were told that ours would be just like the one we were looking at. When the installer was done, I asked where the landing pad was that was shown on the one in the showroom at the bottom of the slide. The installer said that it was an option and wasn't included on his build sheet. We went back to the showroom and were told that it was $50. A minor detail, but if you're going to display it on your $2600 swing set in the showroom and in your ad's, we just felt that it might be a little misleading not to include it. My 2 1/2 year old granddaughter loves the unit! read more

OK, so lets keep this brief. My experience at Creative Playthings in the past week has gone from zero to hero. Summed up quite nicely by the statement above 'Woohoo! As good as it gets!' The reason for my dramatic turnaround in my opinion can be directly attributed to one man. The CEO and President of the Company Mr Donald Hoffman. This gentleman was not only highy responsive to my situation but also treated me with a great deal of respect and empathy. An all round really nice guy who always wants to do the right thing for the customer. His actions were accurate and timely, and delivered in such a manner that I only wish I had met the guy the day I bought the swingset. His communication and subsequent actions have totally changed my opinion of the company. This true leader is inspirational and I am confident that with his direction any future customer service issues that he is aware of will be dealth with swiftly and correctly. He has given me the confidence to recommend this company if you want a quality product with quality service. Credit where credit is due, this guy IS Creative Playthings! Thank you Mr Hoffman for making me believe in the American Dream again! read more

Creative Playthings in Reading has some of the best customer service I've encountered in a long time. Linda at the showroom was very friendly and knowledgable. Rick the manager was very attentive and followed-up multiple times along the way to make sure everything was in order. And the installers were on-time and did a great job assembling a high quality product. Definately the go-to-place for all your swing set needs! read more