Still have what I need every time Ty . Friendly csr prices have gone a bit over my budget but still fun to walk through

Total chaos. Understaffed. They are behind in everything, including frame jobs that were due a week ago. They do not answer the phone. You cannot even stay on and hope someone answers, as recording says that specific Michaels is not available. All the employees seem to have only been there a week or two. I could not find anyone to answer a simple question about return policy. Steer clear. read more

I walked in to pick up my balloon order at 10:15ishAM on Saturday, October 18th, 2025. There were around 4 staff members behind the counter huddled together chatting. I waited a couple minutes at counter (no line) until finally I said "excuse me". One of the staff members looked at me and said "what"? I politely said I was picking up my balloon order. I then realized the color of three of the balloons were wrong - I didn't mention this but simply asked if I could add more balloons of the correct shade. The employee said "We are at maximum capacity and cannot add on balloons." I then asked the question, "are you out of balloons?" She answered "No, but we are swamped and can't even fulfill the orders we do have"... I then glanced over at the 3 employees who were still standing behind counter and the lack of line in the store... I made a call to corporate headquarters and was told a district manager would call me the same day. Here we are three days later and no call. read more

I went into Michael's and bought two things that were 60% off. My total was $10.92. I gave the cashier $20. She handed my change back and I left, but I looked at my change and she only gave me $5 .53 back. I walked back into the store and told her she gave me the wrong change. She gave me this look like I was lying. She then called her manager over to open the register and told her manager that there's no way she gave me the wrong change. It took her 5 minutes to give me the correct change because she was still looking at the receipt like I was lying. After I got the correct change I walked away and I can hear them whispering to each other that i was lying. I would've been ok if she would apologize for giving me the wrong change. I decided to go back and returned my two items because i would rather spend my money somewhere else than a place like that. This was my second time shopping there and will be my last. read more

Great priced great cashiers great organization if you need a frame the staff will go above and help you get exactly what you need. And I hat incredible kids activist. read more

I am trying to get some needlework custom-framed. It's not going well. Two of the four had the wrong frames. One was off-center. I just went back to pick up the reframed ones. Now the square one was in a rectangle frame and the rectangle one was in a square frame (I suspect they wanted to save money and just reused the wrong frames.) I paid a lot and the work is terrible. They don't care. Don't get things framed here. It's a mess. I'm so upset: I can't get my money back and I can't get halfway decent framing done. read more

Yesterday, I was in need of two frames. I met the most delightful, knowledgeable and helpful sales associate in the framing section. I didn't catch her name which is my fault but she had long hair and glasses!! She walked me through every aspect of my decision making ... color, quality, style and price. She gave me choices based on what I told her I was looking for. I left Michael's with such a great feeling. I have found Customer service doesn't really exist anymore but it did yesterday... big time ....at Michael's. read more

Maddie in framing deserves 5 stars. She is professional and experienced! I trust her with my framing needs and she deserves to be commended! So often this location has hired inexperienced framers and finally hired someone like Maddie who has the qualifications necessary to be framing manager. read more

Went here to pick up twine and masons jars for a little DIY winter holiday project. Grown-up hot chocolate. I had a coupon for 50% off one item and used it for a case of 12 mason jars that I got for under $8. The staff, although busy organizing Christmas decorations, was very helpful. Will be back to this store again for crafting needs. read more

Michaels - Grown up hot chocolate - Arts & Crafts Near Me - Stoneham, Massachusetts

Love the new store in the Redstone Shopping Plaza. Easy checkout with plenty of registers.Lots of employees available for questions and welcoming me to the store.Will be having a group meeting next month in their classroom review to follow. Don't forget they accept others coupons! read more

Brand new Michaels in the Redstone Plaza in Stoneham. Even though it's newer though, it doesn't mean the customer service will automatically be better. I've noticed that actually, in most new stores, the customer service seems more inexperienced and sometimes not as great. Unfortunately, that's the issue with this specific store. I came in here to purchase a few things out of the wood department. One of the items I was going to purchase said it was $4.99 on the shelf label, but rang up at $6.99 on the register screen. I asked them to check this and the cashier got extremely annoyed and said there is no one to do that (there was barely anyone in line) and that I would have to take a picture of it. I had no issue doing this but: first, I don't need the attitude and second, I don't HAVE to have a smartphone... if I didn't then what would she have done. Honestly. Michaels in Burlington is older and somewhat worse than this store itself, but the service is more friendly consistently there and I don't get even more eye rolls when I give them a Jo-Ann coupon to use. Honestly, disappointing. Will give this store credit for their good selection and fabulous organization. Just need to improve the service. Since I have been to so many Michaels stores and this was one of the worst experiences, two stars shall serve them right. Never would this happen at Michaels in Westwood (which is also brand new). read more

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We live in the next town over, and are very happy to have this new location of Michaels nearby. My daughter is 10 years old, and does a lot of crafting. Is crafting a word? I think it is. I actually found some cool picture frames on Black Friday and got a great deal. Sign up for their email notifications. Deals are often 40-50% in these emails. Happy crafting! read more

I shop at a lot of craft stores, and go to this Michaels very often usually every other week for art supplies. This review is negative mainly due to employees rather than the whole store. I was shopping recently and had to search high and low to find an employee to unlock the prismacolor marker case. Most employees recognize me and are very understanding that it takes some time to test markers and figure out which you want exactly and make sure its not a duplicate to what you have already. I had to search very hard to find an employee to unlock the case, a very angry old woman who watched me intently and kept sighing in annoyance as I tested a few markers. She was very rude, and seemed consistently agitated with me for even bothering her so I could look at the markers and kept peering over my shoulder like I was going to steal or something! Which is highly unlikely as this case is monitored by camera anyways on top of being babysat by a disgruntled employee. After I picked my markers, she took them out of my hand and said ' I'm putting them up front, if you want to buy them you can get them at the register' Which I also thought was very rude. I've never had my markers taken from me all the times I've shopped here or at any other Michaels. Honestly I could deal with the prices being higher than A.C Moore, but I can't deal with rude employees who treat you badly. To top it all off, when I mentioned this to a different employee at check out she didn't even seem to be phases and just mumbled a 'sorry' and nothing else. I'm very disappointed in Michaels, I expected better as a long term shopper. read more

Went back, prices are pretty good for some items, but other items are way too overpriced. Employees seem to be better than usual too. Very nice. read more

I felt compelled to write a review for this location because after being on the phone with multiple other stores, and having some attitudes given and generally lack luster customer service, I was getting discouraged to say the least. I was looking for a specific item that was not available for online order and was told that they weren't planning on a reorder for it. I called Stoneham and got a warm greeting from the customer service rep on the floor, and was on hold for quite a while, which made me worry that my call was possibly forgotten, but NO! She was just going above and beyond to make sure she was looking for the right item and seeing how many there were in store as I needed a number of them. My partner left immediately and drove out to purchase them and when he came in the store they were carefully packing and boxing them for us. It truly made me feel valued as a customer and appreciated as well. I will make sure to visit this location again when I am shopping for arts/crafts supplies. read more

Suzanne in the framing department is awesome. She helped me pick out mattes and frames for two posters and it was just a lot of fun working with her. Plus, they came back looking amazing in their new frames. read more

They sell defective canvases. Went to buy a 24x36 inch pre-stretched and primed canvas that was NOT gallery wrap-style. Saw two in stock, one had a big gouge out of the wooden stretchers so I bought the second one. Took it to my studio, unwrapped it and the crossed wooden strips supposedly strengthening it, were falling off. They were just short stretchers made to look like a strong wooden crossbar. The outer protective shrink wrap was what had been holding them together. Called the store to tell them my issue. Asked to speak to the manager, and they told me to hold, which I did for ages. Finally I drove over there again with the defective canvas and packaging and receipt. First clerk told me, "Well, you get what you pay for." The second one got the manager, who looked to be a teenager. After I told her the problem (ie. You should not sell defective products) she said, "professional artists shop someplace else." And she also said, " we usually don't give a refund once something is opened. I can't sell this now." I said, "and you shouldn't because it's falling apart." I won't be shopping there again despite the fact that I buy lots of art supplies and had looked forward to having a Michael's in my town. It would be so convenient if only they had some quality products. read more