Absolutely worst and I mean worst moving company ever. My fiance used them three times prior…read morewithout ever an issue....
Not this time.
Prior to us moving we found out that they contract long distance moves to a third party driver and only provide the manpower...Not what was told to us during our booking.
Our day was set up for March 24th, 2022. At 8:00 a.m. They guarenteed it would be to it's destination by the 31st. Bellhops called a few days prior to ask if the driver could get there on the 1st instead.....Didnt really have a choice, so we agreed.
That morning, Three out of the four movers showed up, and the owner of the moving truck showed up a little earlier then them. Everything started out good and they were professional in uniform, with a great personality. They began to move our stuff fast and took care.
About an hour later the 4th individual showed up look like he just rolled out of bed with no uniform on and looked like he hadn't showered in a few days. This particular gentleman did barely any work. Let the other three move everything around while he huffed and puffed and sat around most of the time doing a poor shrink wrap job on tiny pieces of furniture.
The gentleman then decided about an hour into helping move all our stuff into the truck that he was going to light up a joint and smoke pot on the front of our property. Now while it is legal in the state we moved from, our realtor and buyer were supposed to show up at any given time. And just because it's legal doesn't mean it's okay to do that on somebody's property.
Things started to get slightly worse in the afternoon. The movers started to slack off and take their time....Pieces of furniture we're not being wrapped properly and they were starting to be careless with boxes and furniture. They did not have enough shrink wrap, so I had to run to U-Haul and buy it out of my own pocket. They had no dolly, and a huge Tangled ball of straps that they used to strap our stuff into the truck.
What really took the cake this day was that my wife had medication that was taken out of the kitchen drawer, deliberately. Even after we bought them lunch, tipped them and helped them move to make it easier.
At the end of the first day the truck got loaded, and we came out to the driver pulling away without even locking the back door!
The arrival was FAR worse. The truck was on time at 11am, however the 4 workers that were supposed to be there at 11....didn't show up on time. Instead only 3 workers showed up, and they all showed up 45 min late, without warning.
We had our stuff put into a storage unit,.because we are buying a house. According to the very nice people at the units, the workers showed up...yet again disheveled, not uniform, and we're climbing the fence to get into the unit, rather then call or go to the office. The movers also gave the site staff issues multiple times prompting them to call us ...
We had to get a second storage unit, because the workers didn't pack the unit correctly. So this is now costing us an additional $300 a month due to their sloppy, half done work.
Had it been packed properly we could have done with one unit....instead, they just threw out stuff into the unit, put heavy boxes on top of fragile and Glass.
We had boxes marked with orange tape that we made our long distance coordinator FULLY AWARE, needed to be put in the front of the unit. Not a single box was put into the front of the unit.
Between the loading, unloading and transit....damaged approximately $10,000 worth of our stuff .We had to spend two days unpacking the unit, going through every box, taking photos and repacking the unit. Defeating the whole purpose of hiring movers.
What was Bellhops response?
They are still giving us a run around with claims and beating around the bush. Our "claim" was supposed to take 1-3 days....it's been well over that.
Now on April 21st, it's been almost a month of dealing with this company.
We called, and tried to handle this with our long distance coordinator however he just went MIA...so we called and filed complaint after complaint. Got a different person every single time. Kept getting told...someone will call us back. Someone will get back to us. Having to explain ourselves every time. Absolutely disgusting customer service. No one is on the same page and the left hand doesn't know what the right is doing.
After calling 15 +times and constantly keeping on top of them, we were refunded approximately $900 for the inconveniences. We filed a claim with more then 60 photos....however our "claim" settle offer was a whopping $995, which we don't agree with. They don't replace or repair, they reimburse based on "weight"....
1000000% an absolute joke of a company. They may be great for short moves, but not for long ones. We will continue to fight to get reimbursed for the damages, the service we paid for that was a joke and the time we have wasted with Bellhops....
ITS NOT WORTH THE HEADACHE!!!!