Poor customer service, and bad installation of swingset…read more Installer did not have all the parts with him. He told us he'd be back to finish the job. He did not return. After numerous calls and emails, the company managed to send the guy back out. Apparently, he added some of the missing parts. But not all, and the swingset is still not complete. So, I am pleading with the company to finish the installation (6 months later!), but multiple emails and phone calls have resulted in only two returned emails, neither of which provides an ETA. The women who answers the phone (same one; is there only one cusutomer service rep?), says the person in charge is dealing with 64 other problems across the country. Maybe they need to hire more people? I don't know. I just know I've got a swingset in the backyard that isn't safe for my children to play on. They're not happy. I'm not happy. And now I'm wasting more time telling my story to yelp.

After I posted my review, I received an email from creative playthings apologizing for losing my…read moreemail. Their email was not a response or consequence of my post as the email time was prior to my post. They have sent me the parts without charge which I did not request but appreciate. Thank you.

I had bought a swing set online along with an assembly service. However, the assembly service was…read morevery expensive and couldn't come until two weeks after the swing set had been delivered, even though they had more than 6 weeks lead time. So I went online again and found Stan. He got back to me within minutes of my first email and gave me an installation time of five days out at and at a much more reasonable price, even. The two installers texted me the night before to confirm, showed up on time the next morning, and worked straight through until the swing set was perfectly set up and staked securely into the ground. That baby isn't going anywhere soon. I can't recommend Stan and his installers enough!

I had a great experience with New England Playset Assembly. Stan was very responsive both with my…read moreinitial quote request and when I was ready to move forward. They were able to come out and assemble the day after I confirmed my delivery. The assemblers were friendly and on time and did a nice job. I would definitely recommend this service for anyone who doesn't have time to tackle a project like this themselves.

Great playset and great company. We decided to DIY. How could I be glad I got a box of wrong parts?…read moreBecause the installer came with the correct parts right away (drove them right to our house) and while he was there he pointed out several mistakes we had made. If you do not want to do it yourself, I can tell you this installer really knew his stuff!!! We are very happy with everything. If you do not have a cheap husband I recommend paying for the installation.

Great products and an amazing selection with plenty in stock. Only thing Better is the service.read more

My wife and I purchased a 12'x14' Pavillion from Casual King earlier this year along with a gas…read morefire table. I cannot recommend Joel Jordan, President and Owner, and the whole Casual King team highly enough for their product quality and superior customer service! Joel was super helpful and awesome to work with. The turnaround time from purchase to installation was longer than normal, due to COVID backlogs, but Joel kept us posted every step of the way. We are thrilled with our new Pavillion and are looking forward to using it next spring and we highly recommend Casual King for all your outdoor furniture needs!!

Owner's brother-in-law must be a lawyer. More concerned about their bureaucratic process, than…read moremaking it easy on the customer. Long lead time and pricey too. Too many compromises and demands to want to deal with them.

We contacted this company because we wanted to get a fence. The company advised that it'll be…read moreseveral months until the fence can be built. This is common in our area right now, so we agreed and decided to start the process. We scheduled an appt and in mid-May Aaron Jenkins came to our property to take measurements. The meeting seemed to go well, the measurements were taken, and Aaron advised he would follow up with us within a week or two tops with a quote/plan. We did not hear from Aaron again. We waited and waited. Finally we contacted the main office for an update. They were shocked that Aaron left us hanging, and advised they would have him call us back ASAP. Well, he didn't. So we had to follow up AGAIN. Today, June 15th, we have received our bid. Aaron absolutely over priced the job with no price break downs. He lists the materials and the amount of material needed with a total price. He does not list the cost of these materials. $22,900+!!!!! IS ABSOLUTELY outrageous! I know previous reviews state that you get what you pay for but no honey, just no. This is completely inappropriate and I feel like you completely inflated the bill just because you didn't want to do YOUR job and provide us a quote. We will DEFINITELY be taking our business elsewhere. I am so disappointed we have waisted so much time on you.

Installed a new mailbox after the last one had a door malfunction (rusted hinge). Replaced in bad…read morecold weather and it's a nice match to last one. Definitely consider other products.

Lots of cool wooden…read morethings. Walpole Woodworkers is a home and garden type of place that has an incredible selection of mundane but also unusual and unique items. Of course a lot of the stuff is wood, like fences, cool light posts and mail box poles, huge and elaborate play sets for kids, nice sheds, gazebos and pavilions, tables, chairs and stools and my favorite, little wooden bridges. I've always wanted a bridge in my back yard, just wish I had a stream or river to put it over. Walpole also has some very cool and creative gates, arbors, cupolas and lattice thingies. If you actually make it inside the store you will see gigantic and very impressive looking bird houses. These aren't just little boxes nailed to a pole but a seemingly endless variety of shapes and sizes for everything from humming birds to pterodactyls. Lots of bird baths so the avians in the houses can stay clean and cool spheres, thermometers, wind chimes, garden critters and great looking weather vanes. Even high quality basketball hoops and backboards. All kinds of things that you probably never thought of but once you see will desperately desire. Some of the stuff you can take home in your pocket, other things you need a huge truck to move. I love going here just to look around, I seem to find new things every time. Sure, a lot of the stuff is basically useless and unnecessary and this isn't Wal-Mart, the prices aren't cheap. But if you are looking for a bird house that probably has more room than most people's homes, an baroque and ornate moon gate, a fat little Hotai Buddha, a lighthouse weathervane or a cool but totally useless and frivolous little bridge, this is the place.

We ordered the Set Maintenance September 2020 for our swing set. They require the $500 upfront but…read morefail to provide a schedule of when they can have a company actually provide the maintenance. There have been many calls and a few emails requesting a status. With no guarantee in sight. We are now in July of 2022 and still nothing. We can't get anyone to return our calls for a refund. This company sucks.

I have been waiting for almost a year to have them come out to stain. They need payment ASAP so…read morethey have had my money for the whole time. They can not answer when they are coming. But tell you they need money up front cause if they come the next day they need the money. Well I needed the money but instead they have and can't tell me when they are going to do the job. I all so was told take pictures and send if you have any problems with the wood. I want someone to come out. Stand by your product and customer service. Been waiting since august