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    Builders FirstSource

    3.0 (5 reviews)
    Closed 6:30 am - 5:00 pm
    Updated 1 month ago

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    4 years ago

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    14 years ago

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    8 years ago

    After sharing my review on Yelp, they sent a technician to address the issue and made it right. Thank you.

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    Margie K.

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    10 years ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    (71 reviews)

    $$

    I'm having trouble with a Lowe's door installation. The lock was not set up correctly, and the…read moreinstaller told me I had to "push the door" to get the lock bolt to engage. However, I have a similar lock on my back door, so I know how it's supposed to work--like any door lock! I was in the middle of re-seating the strike plate, which they had installed too far to the left, when I noticed that the face plate plate was not screwed in. They left it unscrewed on the door edge. Now I have to obtain the lock company's manual to see which screws I need to order to have a complete lock. I'm hoping Lowe's will pay for that. I don't want those installers back here. I'll do it myself. The rest of the installation looks good, but this glitch is making me question what else might have been done incorrectly.

    In general I much prefer Lowe's to Home Depot, as they seem better organized and the staff…read morefriendlier, more knowledgeable and more geared to homeowners vs contractors as HD seems to be. This review is specifically for Caleb who works in Cabinets and Countertops and was the most professional, knowledgeable and helpful associate I've ever dealt with. He's well spoken, patient and talked us through ordering new cabinets and a countertop for a kitchen remodel in the most efficient way possible, showing us layouts and renderings throughout the process in real time. James at the customer service desk was also a pleasure to deal with. (The older gentleman that works in appliances is the exact opposite however.) I hope the delivery and installation at least approximate the level of service I've received so far.

    Builders FirstSource - buildingsupplies - Updated July 2026

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