I walked into the Burlington, Ma location with my daughter, husband and his grandmother. I was…read moreabout to make someone a nice commission, however I was never greeted when I came inside the store. I saw salespeople sitting on couches on their ipads. They saw me but never came over to ask if I needed help with anything. I was going to buy a sectional and a kitchen table today but I'll go see my other salesperson that sold me my chair at the Saugus Store. I miss the Woburn store!!

At first the service was fine, but we had multiple problems with the actual delivery and products…read more First the mattress was 2 inches too short. We had it returned, and then when the replacement arrived the delivery people found a hole in the mattress so didn't even bring it in (which makes sense). Then, when the replacement was supposed to be delivered, they had one not in a box like the first one had come, so they couldn't get it up our stairwell. So we had to call Customer Service and explain, and have them come a fourth time with the product in a box. THEN the delivery people wouldn't take the old mattress away, so we had to schedule yet another visit so another contractor could pick it up and get rid of it. So: beware, and communicate carefully about what you want, whether the mattress needs to be in a box to fit up the stairs, etc.

Think Pottery Barn or West Elm but much, much better. The merchandise is funkier, made of better…read morematerials and sold for good prices. I was so pleased to see a cross section of their upholstered furniture, displaying tied springs and layers of batten. As opposed to stores telling me why their wares are so superior without any peek under the hood. Lots of the furniture, accessories and linens are Indian and Asian in origin or inspiration. Solid, eco-friendly woods are used. Some original pieces of Sheesham wood from India are available for prices that might make Mohr and MacPherson wince.

I regret purchasing a sectional from Arhaus. After a couple years of use I'd say that it is wildly…read moreoverpriced for what it is. If you do purchase from here, be very wary of deceptive 0% financing that they try to push on you.

Excellent service here each time we've been in. We had trouble with our earned points on the west…read moreelm card and a lovely young lady helped make sure we got the store Credit due to us! They are so knowledgeable and just as importantly, willing to help. Other WE stores I have not gotten the same attitude or expertise. Then after buying our Andres extra long couch we decided we do indeed need the ottoman as well. Unfortunately the fabric and the legs were no longer available online. We took our problem to many WE stores and the associates were confused, they didn't have a solution for us and we couldn't buy the floor model that was our exact ottoman needed. We came tot his store in Burlington and the sale associate has no idea what the problem was and got us the exact ottoman in the exact fabric and leg finish we needed!! (Worn mental velvet and black and brass) its insanity bc we went to two other stores and the associate and managers were perplex how to get what we wanted. We came here and we took that ottoman in a box HOME, same day! Thanks so much for your help associate #378071!! And Craig who worked in back and helped find a way to squeeeeeeze the box into the car while our baby slept! Great store, great team!

Jim was outstanding in store today. I had an issue with a final select of lights and he didn't even…read morebat an eye, just helped me figure out the issue. I've been shopping here for years and I was impressed today. Thank you!

Not attached to the Burlington Mall, but has a very large parking lot. I showed up right when they…read moreopened at 10am, shockingly there was a woman waiting outside to go in and at least 4 other people got out of their cars to go in right when they opened. Was looking for a gift for a kid. They have a small section upstairs but a lot of custom stuff. A few options I could have gone with but it was too pricey. I had seen something online hoping maybe the store had it but they did not. A lot of sales people upstairs felt like I couldn't really enjoy a browsing experience especially since I wasn't trying to invest in anything big. The prices are very high here and their clearance section isn't the greatest. Unfortunately couldn't find anything I wanted to purchase and wouldn't return. $45 for kids bathrobe. $30 for small dinosaur stuffy.

I would avoid this location at all costs, especially if you have a return. The staff clearly does…read morenot value their customers as they will make no exceptions on the return policy, when they have full power and discretion to (judging by almost any other store I've ever been to). These stocked, displayed items amounted to $74, a fraction of the thousands I've spent at Crate and Barrel over the past year. The manager Sarah was especially rude and unhelpful, and while we planned to shop for different items, I'll be taking my business elsewhere.

Great place to browse owner was nice. The place is small but they have different selection each…read moreweek. It's worth checking out cuz they are so reasonable priced. I found kool item here and there...Good luck thrifting

Judith stayed late on a Sunday to help me find a new couch and pick out the coloring. I'm so…read moreappreciative to her! Thanks Judith!

Please do not purchase furniture! After 6 mo leather furniture faded from black to brown.( not in…read moresunlight ) When I contacted Pottery barn NO ONE called me back or emailed me. I tried to contact sales person however the Burlington store had closed so sales person obviously could not help! I tried 3 times to call Pottery barn customer service stating that they would get back to me ! NEVER returned my call!! Wish i could leave pictures .. $5000 gone

RETURN OF THE WALNUT PANCAKE…read more A couple of weeks ago, I bought a beautiful walnut dining table from Joss & Main. There was only one problem: it was enormous. I had somehow convinced myself that a 54-inch round table was exactly what I needed for mahjong. It wasn't. My friends were practically launching tiles across the table because nobody could reach the middle. By the end of our first game, one of my friends was actually uncomfortable from reaching. My gorgeous new table had become what I affectionately started calling the walnut pancake. It was beautiful, but it simply wasn't going to work. So I called Joss & Main, and eventually I reached Adele in the Specialized Supervisor department. That's where the story changed. Adele didn't just listen--she took ownership. She helped arrange the return and found a smaller, more rustic table that actually fits both the room and the ski-lodge feeling I've created in my home. She understood what I was trying to accomplish, and suddenly the conversation wasn't simply about returning furniture. It was about finding the right solution. Later, when the logistics became complicated, I connected with Tiffany, the Executive Manager on Wayfair's Executive Service team. We had a fascinating conversation about leadership, culture, customer experience, and what I call the last 50 yards--that critical point where everything a company has promised finally has to come together for the customer. Tiffany listened, engaged honestly, and stayed with the problem until it was resolved. And then came Marco and Nelson. "We're the Rebel Team," they told me when they arrived to pick up the table. I don't know whether they gave themselves that name or someone else did, but I loved it. They were charming, funny and kind. They played with my dog, chatted with me, found the tools they needed, carefully took apart my pristine walnut pancake, and made the final moments of the experience genuinely enjoyable. They reminded me of something I've believed throughout my career: everyone who touches the customer owns a piece of the brand. Sometimes the last people a customer sees leave the most lasting impression. Great companies aren't made great because nothing ever goes wrong. Things go wrong in every organization. What matters is what happens next. Wayfair and Joss & Main have some terrific people, and over the course of this experience I met several of them. Adele, Tiffany, Marco and Nelson each played a different role, but each demonstrated something worth recognizing: ownership, kindness, follow-through, and a desire to get to the right outcome. Those are the behaviors strong cultures identify, celebrate and reinforce. The last 50 yards matter--and when they're filled with people who care about getting the customer across the finish line, they can change the entire story.

It's nice to walk around and see things on display so you can visually picture it in your own home,…read moreetc. before having to commit to buying something online. I couldn't help but notice how beige, white, brown, or black everything was. Literally 0 pops of color. There was 1 green velvet material swivel chair, but other than that, all the couches, pillows, decor pieces, everything were so plain that the whole store was missing personality. I do appreciate the massive floor to ceiling windows so the natural light coming in was phenomenal and really added a nice ambiance to everything as you walk around. The staff was also very kind.

Came early enough to enjoy Breakfast here and it was fresh, hot, and worth the $2.49 plus free…read morecoffee with IKEA card! Decided to shop around and as usually our cart got totally FULL! The reason I did not give 5 Stars is we picked up an item and there were none in a box only the display! We took the display to AS IS and was helped by MATT, very nice and very helpful told us that he needed to find someone in The area we found it to get approved or a paper to say to sell it as display. We went back and truly looked for ANY EMPLOYEE ON THE FLOOR AND LOOKED AND LOOKED! Finally we found someone who said he would contact someone and after several minutes this young Dark Hair Gentleman who I found out later was known to Matt in AS IS! Well that employee was very unhelpful even condescending by pointing to the Skew saying that's the price but we said there is no other and this was display like he did not want to hear that! Again he used his finger and pointed and touched the skew as we help it and said that's the price! We put it back, shopped for 2 minutes and said.... Let's take it back to AS IS AND WE DID! Mentioned that that employee was very condescending and kept pointing to the skew on the back and walked away! Well, AS IS SAID " HE KNOWS HIS SUPERVISOR AND WHO IT WAS"! Very apologetic that we experienced really unfortunate customer service that he helped us and said that's he will sell it as Display and printed out a yellow sticker for it plus giving us a heads up where would we like the sticker cause once on its very hard to remove it so we said on the back! THIS IS EXCELLENT CUSTOMER SERVICE! I am very impressed that he took time to help us but also he made a sale! Now, for future shopping I have faith that whoever that Supervisor of that young man who was NOT THE TYPE OF EMPLOYEE TO REPRESENT IKEA! He will rectify or instruct that employee at better customer service! I hope that MATT KNOWS THAT HE TRULY KNOWS HOW TO DEAL WITH CUSTOMERS AND HAS GREAT COMMON SCENSE! THANK YOU! For future customers that shop there, If you have a question or concern and you did not get the respect or support in getting help or assistance, THEN SEEK OTHER STAFF, till your satisfied! IKEA SHOULD PRAISE THAT GENTLEMAN IN, AS IS!!!! Thank you!

No matter how tempting the prices are, do not under any circumstances buy a kitchen and…read moreinstallation from ikea. What they don't explain to you during purchase is that the installers are not vetted contractors who don't understand plans, don't allow you to take photos of their poor work quality during installation, will hide cracks in cabinets they cause, and then will ask for hundreds of dollars as a tip and to remove boxes. Customer service is lacking from ikea. I have been dealing with a kitchen that is only 50% usable due to installation for 6 months and ikea stopped responding 4 months ago. A case has been filed with the MA AG office due to this. If you have a similar experience, you can join that case file.

This store has a ton of selection - and the service here is excellent...I was able to get in and…read moreout pretty quickly...so based on all that, it's 5/5 Stars... BUT, and this is a big BUT, the parking lot here is AWFUL. I used to come here to this place when it was a mall and the second they started building strip malls in the parking lot they RUINED this whole area. Market Basket alone needs a massive lot...I went on a weekday while most people should have been work-it was still an ugly mess. Come the holidays AVOID THIS WHOLE AREA. Sorry to the businesses but why would you sign a lease in a place with inadequate parking and NON-STOP TRAFFIC!?!?!?!?

When in Woburn, check out this HomeGoods. It is connected to a TJM, and while the stuff on that…read moreside can be kind of hit or miss, the Home section NEVER disappoints. It is also incredibly organized, has a lot of new items (because we have all been in the stores that pretty much just have lots of other store's cast offs in a massive "clearance" section) and lots of registers are open. As mentioned before, the parking lot can be a zoo since people seem to park, go into Market Basket, and stock up on food like they have never seen it before, but park way over on the side and just run right in.

This is a wonderful shop full of lovingly curated goods. If you're looking for quirky, handmade…read moregifts and art, look no further! Many are made by Jillian, the owner. I go here every December to pick out a knit winter hat. She has them in every color and I see everyone around Somerville wearing them. You can get a pet cactus with a fun personality here, as well as unicorn fart lip balms, embroidered Somerville signs, Cat Dad coffee cups, and much more. Highly recommend!