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    Yogibo

    4.0 (4 reviews)
    Closed 10:00 am - 9:00 pm

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    8 years ago

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    11 years ago

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    Pottery Barn - Sleep Sofa Torn

    Pottery Barn

    1.7(34 reviews)
    0.1 mi
    $$$

    Please do not purchase furniture! After 6 mo leather furniture faded from black to brown.( not in…read moresunlight ) When I contacted Pottery barn NO ONE called me back or emailed me. I tried to contact sales person however the Burlington store had closed so sales person obviously could not help! I tried 3 times to call Pottery barn customer service stating that they would get back to me ! NEVER returned my call!! Wish i could leave pictures .. $5000 gone

    I ordered an outdoor dining table from Pottery Barn the Burlington location in April of 2022 with…read morean original delivery estimate of mid to late June. My credit card was charged thousands of dollars for this item in May of 2022. As of today, September 9 2022, the correct item has still not been received after incorrect item delivery, multiple occurrences of monthlong delays, and ZERO proactive communication . At this point, I consider this fraudulent activity by the company and have no indication that I will ever receive the item that I paid for. I have received both misinformation and extremely poor customer service when trying to work directly with the company. Throughout this period, I've talked to multiple members of customer support, including supervisors, who have not given me accurate information, have not followed up on their commitment to locate the item, and continue to insist on waiting more and more time. Avoid Pottery Barn and its affiliated companies at all costs. They have hoodwinked my family out of our hard-earned dollars and are exhibiting behavior that is nothing short of criminal.

    Photos
    Pottery Barn - Crack In Cabinet

    Crack In Cabinet

    Pottery Barn - Couch Fabric Defective And Couch Didnt Fit Together

    Couch Fabric Defective And Couch Didnt Fit Together

    Pottery Barn - Crack IN Coffee Table

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    Crack IN Coffee Table

    Yogibo - furniture - Updated May 2026

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