I walked into the Burlington, Ma location with my daughter, husband and his grandmother. I was…read moreabout to make someone a nice commission, however I was never greeted when I came inside the store. I saw salespeople sitting on couches on their ipads. They saw me but never came over to ask if I needed help with anything. I was going to buy a sectional and a kitchen table today but I'll go see my other salesperson that sold me my chair at the Saugus Store. I miss the Woburn store!!

At first the service was fine, but we had multiple problems with the actual delivery and products…read more First the mattress was 2 inches too short. We had it returned, and then when the replacement arrived the delivery people found a hole in the mattress so didn't even bring it in (which makes sense). Then, when the replacement was supposed to be delivered, they had one not in a box like the first one had come, so they couldn't get it up our stairwell. So we had to call Customer Service and explain, and have them come a fourth time with the product in a box. THEN the delivery people wouldn't take the old mattress away, so we had to schedule yet another visit so another contractor could pick it up and get rid of it. So: beware, and communicate carefully about what you want, whether the mattress needs to be in a box to fit up the stairs, etc.

Think Pottery Barn or West Elm but much, much better. The merchandise is funkier, made of better…read morematerials and sold for good prices. I was so pleased to see a cross section of their upholstered furniture, displaying tied springs and layers of batten. As opposed to stores telling me why their wares are so superior without any peek under the hood. Lots of the furniture, accessories and linens are Indian and Asian in origin or inspiration. Solid, eco-friendly woods are used. Some original pieces of Sheesham wood from India are available for prices that might make Mohr and MacPherson wince.

We've done business with them on several occasions; however, we will never do it again. We were…read moregoing to pay in full but they convinced us to use the financing to earn credits. It's a scam. Buyer beware. Better yet, avoid buying at all.

Jim was outstanding in store today. I had an issue with a final select of lights and he didn't even…read morebat an eye, just helped me figure out the issue. I've been shopping here for years and I was impressed today. Thank you!

Furniture is nice. Customer service couldn't be worse. Don't sign up for the credit card it's a scamread more

I came in this past Sunday to exchange a wedding registry item that was received broken and order a…read morecouple items. The gentleman "Justin C" that helped process our exchange was very pleasant and efficient. "Lenny R" later helped me order a couple more items and she was also super helpful and sweet. Upstairs we looked at an upholstered storage bed. The woman assisting in the furniture department was very knowledgeable. Unfortunately the beds were only available in very limited fabric options so we did end up purchasing a bed at West Elm later that day but the woman at Crate and Barrel was much more helpful than the people at West Elm!

I would avoid this location at all costs, especially if you have a return. The staff clearly does…read morenot value their customers as they will make no exceptions on the return policy, when they have full power and discretion to (judging by almost any other store I've ever been to). These stocked, displayed items amounted to $74, a fraction of the thousands I've spent at Crate and Barrel over the past year. The manager Sarah was especially rude and unhelpful, and while we planned to shop for different items, I'll be taking my business elsewhere.

Great place to browse owner was nice. The place is small but they have different selection each…read moreweek. It's worth checking out cuz they are so reasonable priced. I found kool item here and there...Good luck thrifting

Please do not purchase furniture! After 6 mo leather furniture faded from black to brown.( not in…read moresunlight ) When I contacted Pottery barn NO ONE called me back or emailed me. I tried to contact sales person however the Burlington store had closed so sales person obviously could not help! I tried 3 times to call Pottery barn customer service stating that they would get back to me ! NEVER returned my call!! Wish i could leave pictures .. $5000 gone

I ordered an outdoor dining table from Pottery Barn the Burlington location in April of 2022 with…read morean original delivery estimate of mid to late June. My credit card was charged thousands of dollars for this item in May of 2022. As of today, September 9 2022, the correct item has still not been received after incorrect item delivery, multiple occurrences of monthlong delays, and ZERO proactive communication . At this point, I consider this fraudulent activity by the company and have no indication that I will ever receive the item that I paid for. I have received both misinformation and extremely poor customer service when trying to work directly with the company. Throughout this period, I've talked to multiple members of customer support, including supervisors, who have not given me accurate information, have not followed up on their commitment to locate the item, and continue to insist on waiting more and more time. Avoid Pottery Barn and its affiliated companies at all costs. They have hoodwinked my family out of our hard-earned dollars and are exhibiting behavior that is nothing short of criminal.

It's nice to walk around and see things on display so you can visually picture it in your own home,…read moreetc. before having to commit to buying something online. I couldn't help but notice how beige, white, brown, or black everything was. Literally 0 pops of color. There was 1 green velvet material swivel chair, but other than that, all the couches, pillows, decor pieces, everything were so plain that the whole store was missing personality. I do appreciate the massive floor to ceiling windows so the natural light coming in was phenomenal and really added a nice ambiance to everything as you walk around. The staff was also very kind.

Don't waste your time or money purchasing anything from this company. After waiting months for my…read moresectional to be delivered, the order wasn't correct. The abridged version is that I got the run around from customer support and the store I purchased it from, all playing the "not it" game, love to help but keep calling around and may you'll be lucky enough to find someone who can.

Huge store, it's like a maze but every room has something to offer. Basically you walk through this…read morehuge "house" with rooms on display with everything (I think) purchasable. You can use the app to scan items and add them to a cart, use a pencil and paper they provide, or take pictures like me. Since everything larger is DIY you have to note the location in their warehouse so you can go pick it up after your walk through. I think they also do pick up orders as well. There's also the famous cafe with the Swedish meatballs!! Quality isn't terrible and it's within price budget. They pretty much have anything you could need for a home or apartment.

This place was so much fun. I notice that even teen come to hang out~ show rooms show everything…read morethey provide in a functional way. The shopping section is just a whole bunch of trinkets and household items that is useful! Not too expensive either. I came with no plan and came out wit actually useful items that solved random struggles around my household~ honestly hard to explain how interesting some of the household items can look or appear, but they have a use~ Staff was present putting items back, stocking, and very visible with their "hello" in German (I assume) shirts. Come with or without a plan and enjoy

This store has a ton of selection - and the service here is excellent...I was able to get in and…read moreout pretty quickly...so based on all that, it's 5/5 Stars... BUT, and this is a big BUT, the parking lot here is AWFUL. I used to come here to this place when it was a mall and the second they started building strip malls in the parking lot they RUINED this whole area. Market Basket alone needs a massive lot...I went on a weekday while most people should have been work-it was still an ugly mess. Come the holidays AVOID THIS WHOLE AREA. Sorry to the businesses but why would you sign a lease in a place with inadequate parking and NON-STOP TRAFFIC!?!?!?!?

When in Woburn, check out this HomeGoods. It is connected to a TJM, and while the stuff on that…read moreside can be kind of hit or miss, the Home section NEVER disappoints. It is also incredibly organized, has a lot of new items (because we have all been in the stores that pretty much just have lots of other store's cast offs in a massive "clearance" section) and lots of registers are open. As mentioned before, the parking lot can be a zoo since people seem to park, go into Market Basket, and stock up on food like they have never seen it before, but park way over on the side and just run right in.

This is a wonderful shop full of lovingly curated goods. If you're looking for quirky, handmade…read moregifts and art, look no further! Many are made by Jillian, the owner. I go here every December to pick out a knit winter hat. She has them in every color and I see everyone around Somerville wearing them. You can get a pet cactus with a fun personality here, as well as unicorn fart lip balms, embroidered Somerville signs, Cat Dad coffee cups, and much more. Highly recommend!