Relax The Back

Can you imagine going into a place, where the owner tries to sell you what you want, is honest,…read moredoesn't hustle you for the sale, is friendly, knowledgeable and is very patient with all your questions? There may not be many out there but they are still around. Therone helped me out and made a good deal for me. He should do a TED talk on how to do business! Anyways, he gave me a time window of when they would drop off my mattress. And..they were early! ( when does that ever happen for any delivery time window..ever?!) I couldn't remember the guys names who dropped off my mattress, set it up, and were out in less than 20 minutes. They were super nice as well. Unreal. If you want to get a great mattress, at a great price, these are your guys. It was such a pleasure meeting, Therone. I can't say enough good things about Watertown Mattress.

I wish I had found Mike and Watertown Mattress sooner!!!!! Mike super easy to work with and showed…read moreme several options for a bed for my teenage son. The bed is great...the delivery was smooth and quick! Watertown Mattress has the BEST service around. Do not bother wasting your time looking elsewhere. Thank you, Mike, for making the task of purchasing a bed so fun and helpful!

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Gardner Mattress

5.0(11 reviews)

4.7 mi

Service and selection were excellent: They asked all the right questions, clearly explained the…read moredifferences and recommended a mattress which, after we tried several, was our preference. Prices are fair. We've been to a few mattress stores and this was the best in terms of helping us make the right decision without feeling like we were being hustled. All good.

Hang on a minute...how has it taken me this long to find this place? We just got back from Gardner…read moremattress after thinking we were going to "just start looking," and we pulled the trigger within an hour of searching in the store. The salesman was so kind, and when we initially thought we were going to leave and take a while to think about it, he was not pushy at all but instead gave us a price quote offering a small discount. We are pretty independent shoppers, just going by what we like and feel, but we had some questions about the types of foam and he explained the differences in a straightforward way. From his calm approach to the sales process, we decided to stay a little longer and lay on a few more beds -- sure enough, we found the perfect one. I honestly am blown away by such a pleasant shopping experience. I liken mattress shopping to used car shopping: slimy and yucky, but not here. We left with a full bed set: pillows, mattress cover, mattress, and box spring for less than the crappy "bed in a box" that we were actually thinking about getting, just to keep the price down. We are SO pleased. I am assuming the delivery and sleeping experience will be wonderful, but I will update accordingly if there are any additions. Oh, and it is a huge plus for us to see that their mattress covers, pillows, and mattresses are all made in the US -- the mattresses right in Salem, MA. Each mattress has a nice tag indicating this. Great to support local business. Come here! DON'T buy a Casper or any of those other annoying ones on Facebook ads. And for heavens sake don't go to Jordans. This place is wonderful. I don't think they are big on the social media, which is probably why it took us so long to stumble upon them. Go now!!!

Let us build one for you today

Pocketed coils are available for a more forgiving support

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Real coil box springs

Bob’s Discount Furniture and Mattress Store

I walked into the Burlington, Ma location with my daughter, husband and his grandmother. I was…read moreabout to make someone a nice commission, however I was never greeted when I came inside the store. I saw salespeople sitting on couches on their ipads. They saw me but never came over to ask if I needed help with anything. I was going to buy a sectional and a kitchen table today but I'll go see my other salesperson that sold me my chair at the Saugus Store. I miss the Woburn store!!

At first the service was fine, but we had multiple problems with the actual delivery and products…read more First the mattress was 2 inches too short. We had it returned, and then when the replacement arrived the delivery people found a hole in the mattress so didn't even bring it in (which makes sense). Then, when the replacement was supposed to be delivered, they had one not in a box like the first one had come, so they couldn't get it up our stairwell. So we had to call Customer Service and explain, and have them come a fourth time with the product in a box. THEN the delivery people wouldn't take the old mattress away, so we had to schedule yet another visit so another contractor could pick it up and get rid of it. So: beware, and communicate carefully about what you want, whether the mattress needs to be in a box to fit up the stairs, etc.

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Mattress Firm Middlesex Turnpike

3.4(28 reviews)

0.8 mi

Deborah was my boyfriend and I's saleswoman. She was EXTREMELY kind! She didn't make us seem like…read morewe were in a rush. She really wanted us to get something we loved! We're moving into a new studio apartment & wanted something that would make us feel like real adults now. Even though I didn't get approved for sleepys I did get it through progressive! She even called them go I could get my mattress (Bc it was about $100 off). Even after we found the mattress we loved, we asked questions about the most expensive mattresses, and she was very happy to show us all the features and the differences between. We found out that we LOVE the Tempur-pedic & the going to be age next purchase here!! We think that if you buy from that place before then you should get a discount on your next purchase & so on & so forth! Great deals & awesome people!!

1 year later and we still love our mattress! Howard helped us picked it out and we are so grateful!read more

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Bob’s Discount Furniture and Mattress Store

I am surprised that I never reviewed Bob's. I've actually been purchasing furniture here for the…read morelast two decades. I have to say that they have an excellent selection and they stand by their products. In the past, I have purchased living room sets, dining room sets, and miscellaneous items from the store. All the times that I have entered this location. All the staff seems to be very helpful and polite, not pushy. don't let you roam around. Sit on everything lay down on the couch, etc. and enjoy your visit. They also provide snacks down in the back. There's ice cream and candy does come in handy if not alone. I would like to state one story about their warrantees, which I highly suggest you purchase. One of my purchases was a white leather living room set.. It was a rather large expensive set. it included a large sectional and I added to living room cheers and three Ottomans as I had a huge living room. I had this furniture for approximately four years and to my surprise the sectional on the backside started to peel. I was very surprised about this and I contacted them about replacement as I did purchase the warranty. I spent almost $400 on the warranty which most of my friends thought I was crazy. I'm a big fan of extended plans. Anyway, while I was speaking to Bob's customer service on the phone and requesting someone coming and take a look at my furniture as I wanted to put in a warranty claim to either repair it or replace it. I was informed that they no longer had this leather living room available and that they were not doing repairs on that model any longer. I found myself in a funny position when I asked what can you do for me? They said we can give you a refund so I readily agreed. When my refund came in the mail now mind you I still had all the furniture they didn't want to come get it. They didn't even come in inspect it which I couldn't believe. I thought they were gonna be sending me a partial refund of some sort however they sent me a refund in the form of store credit for over $4000.. yes they refunded me for my entire purchase the cheers the Ottomans and the warranty. Unless I fall in love with a piece of furniture somewhere else, I will always drop at Bob's. Now back to the basic review they have a very very large parking area so you will always get a spot. It's directly on route one so it's. And they have a great selection of furniture for any room or decor. Now when you go in if you like a couch or chair, they actually have different colors. You can order them in even though you don't see it displayed so make sure you speak to the sales person. They have a finance program positive, but I see it advertised when I walk around. Definitely consider Furniture.

Bob's has a good selection and cheap prices but their customer service is as cheap as their prices…read moreare. I ordered a couch to be delivered it was scheduled the first time not on a day that was convenient to me but convenient for them. Then they called and said it can't be delivered that day and wanted to reschedule again. I said no cancel my order. No apology no nothing ok so let's get this cancelled.

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Metropolitan Furniture

3.9(15 reviews)

0.9 mi

Walked in to browse sofa for my new apartment. The store is beautiful with lots of nice furnitures,…read morenice selection of Italian leather sofas. Terry, at the store was very nice to give us elaborate details about the products we liked. It was the good customer sevice and good deal they gave us we ended up purchasing the product. John, the owner was professional and flexible enough to deliver the sofa to us according to our time frame. We are planning to purchase a dining table too from them. Higly recommemed Metropolitan Furniture!

Absolute gem of a furniture place..MUST VISIT..!! This place is not so attractive when looked from…read moreoutside but when you enter, it's a different world. Loved every piece of furniture there..

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Mattress Superstore

4.6(32 reviews)

11.6 mi

We walked into the store one day and talked to an associate who ultimately delivered the mattress…read morewe bought. If you havent bought a bed before, its pretty awkward to walk into a store and try all the beds but the person we talked to listened to us and recommended what he could within our price point. We came in a second time and met another associate, Little Bill, a week later. We came right into the store and knew exactly what we wanted since our last visit. Bill was very knowledgable about the products, described how they were built and how they could or could not benefit us without the fancy displays or the pressure of the other stores. We picked out a slim box spring, who knew there were different sizes of box spring? and they also delivered within a few days, even in a snow storm. We even had them take our old mattress. Overall, the prices and the services offered are extremely good. Theyre intelligent and very honest people who care about their sales. They delivered in one of Boston's largest snowstorms and are competitively priced. We've had this mattress for one month and its been amazing.

So after moving into our new home we wanted to get new beds for everyone in the house. Went to…read moreseveral places for good prices and delivery options after looking at many local places I finally found the store of our dreams not only did they have everything we needed they were able to work within our budget to get the extras we wanted . The customer service is unparalleled. The products they sell are exceptional. I cannot thank the entire crew from the general manager to the sales man whom I can't thank enough. From the second I walked into the store to the final part of the delivery he was right by our side making sure he showed us the very best service he could. Thank you to the delivery staff for setting everything up and even help with removal . Moving can be very stressful but these guys made everything so seemless. I recommend this store for all your bedroom needs and WANTS

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Mattress Firm Woburn

2.8(17 reviews)

4.5 mi

They said they wouldn't exchange a damaged base /matress because the damage is "minimal"read more

No stars. I've never felt so pressured to buy something. They were beyond rude. Buying a mattress…read moreis a big decision. We explained to the sales person that we wanted to take the night to think about which mattress we wanted to pursue and he told us "I know if you leave you aren't going to come back." We got there at 530 and they closed at 8. When we walked in he said "I was about to leave..." he then proceeded to walk out the door right behind us. AWFUL experience. For a store that has so many locations, I was appalled.

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Mattress World

4.4(7 reviews)

10.3 mi

Very comfy mattress and excellent customer service through all aspects of our purchase, including…read moredelivery. Thank you, Ronnie for your guidance and kindness. B. Freedman Miami/Boston

Service Second to None!! I was looking for a Kingsdown mattress and Mattress World was the only…read morelocal dealer for the brand. Kevin and Ronnie were great to work with. We stopped by the store on a Saturday and spent a couple of hours trying out all types of mattresses. We eventually settled on the Kingsdown Manta which was one of the most expensive mattresses in the store. These guys were all about giving you the information that you needed and letting you make the decision. No high pressure sales tactics here - just good old customer service and fair prices. I highly recommend Mattress World for your next mattress purchase.

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Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

4 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Dennis D.

15 years ago

Wow what a great store, great people, awesome product line. I am very happy with my purchases here. If you seek relief from chronic neck or back pain this is your store. The delivery and set up and subsequent user instructions was absolutely top shelf, and both associates wore white gloves. Cant say enough about my buying experiencefrom start to finish. Thank you thank you thank you read more

Cristina D.

13 years ago

I just called this store to inquire about product availability. The manager, John, told me that they did not have the product that I needed. When I asked him about other options, he got really aggressive and told me "go to hell" before hanging up on me. The products may be good, but I am never going close to that store. The manager is a psycho!. read more

Elaine O.

16 years ago

If I could give this store no stars, I would. Presently, I have a complaint to the Attorney General about their business practices, so buyer beware! read more

Anthony M.

11 years ago

Good to see a back store back in Burlington, MA

Relax The Back - mattresses - Updated October 2026

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Metropolitan Furniture

3.9

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Jordan's Furniture

3.1

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We had such a wonderful experience with Jordan's Furniture, and especially want to give a HUGE…read moreshout-out to Kevin! He went above and beyond to help my grandparents during what has been a very emotional time for our family. We had to change our plans regarding a box spring, and Kevin handled everything with incredible patience, kindness, and understanding. His compassion made a stressful situation so much easier for my grandparents and our family. Thank you, Kevin, for treating them with such genuine care and respect. It truly meant more than you know!

We went to this location to enjoy the Odyssey. Why don't they let you select actual seats? If they…read morehad, we would have been roaming around spending money and checking out furniture, rather than waiting in a crazy line for 45 minutes. Not to mention that it was tax-free weekend - missed opportunity for them. While we waited in line, other people just walked in the door because they only had 1 person scanning tickets at a time. No one was watching the actual door. Then, when you go in, they forced you to sit in the middle of the row (and each row was looooooooooooong!), so we were in the smack middle of a row, and the rows are tight, so you can't easily move from that part of the row. We had to inconvenience 30+ people to get in-and-out of the rows, and people weren't nice about it. We got concessions and were told that there would be free refills, but then once you get into the theater, they said, actually concessions will close 15 minutes after the movie started. And the movie is 3 hours, but there is literally no way you could actually use the restroom during the show -- people would kill you if you had to walk in front of 30+ people, so I didn't even enjoy the concessions because I couldn't sip my drink. And exiting, they had one door open - safety hazard. I don't recommend seeing the movie in IMAX here. They're not prepared for the volume.

Adams Furniture

3.2

(103 reviews)

I'm a little behind writing this review since I purchased my furniture about a month ago in…read moreSeptember, but as they say, better late than never! I'll start by admitting I was incredibly indecisive during the entire furniture-shopping process. It had been over 15 years since I last bought furniture, so the thought of making the right choice was both overwhelming and a little scary. I wanted quality, style, and value, and I'm happy to say I found all threat Adams Furniture! I want to highlight the patience and professionalism of the sales associates who helped me. Marco (I hope I have his name right -- green eyes!) was so helpful, relatable, and understanding during my decision-making process. But it was Taha who truly stole the show. From start to finish and even long after my furniture was delivered, his service was nothing short of exceptional. Taha didn't stop helping once the sale was complete. He continued to assist me even after my furniture was in my home, offering ideas for color palettes and helping me figure out the best way to rearrange my living room. When I was considering returning my original purchase for a new arrival, they were so accommodating and explained that while there would be a delivery fee for the exchange, the fact that the option even existed spoke volumes. Many stores don't offer that kind of flexibility. In the end, I decided to keep my original pieces. The furniture is beautiful, reliable, and more affordable than many other places I looked. And the service? Unmatched. Taha treated me like a valued returning customer from the moment I walked in with incredible hospitality and a welcoming approach. He remembered my name, offered snacks and a non-alcoholic beverage during my lengthy visits, and created a warm, welcoming environment that made the whole experience enjoyable. He never made me feel like he was judging me for my indecisiveness or inability to choose something right away. What really says it all is that I actually cancelled an order I had placed at another store because Taha's personable presence, honesty, and professionalism made me trust him and trust the quality of what I was buying. Because of that, he earned my loyalty. Now, almost a month later, I'm still happy with my purchase! Thank you Taha! I can confidently say I'll be coming back here for any future furniture needs. Trust is everything in a big purchase like this, and they've absolutely earned mine. I ended up getting the Draycoll loveseat and sofa recliner by Ashley. One thing I also appreciated was that this review came from my own volition -- they didn't harass me to write a review, which makes this an even more honest one. Lastly, if you are using one of those buy now, pay later options, just make sure to read the fine print and understand the commitment you are making. Happy shopping! September 2025 -Nathalie D

Lately to many furniture coming with defect and I have to go there , loose my time, to ask for…read morereplacement e pay other delivery Sorry , lost your costumer

New England Mattress & Futon

4.5

(16 reviews)

The best quality futons in the neighborhood. Firm, nicely manufactured…read more You will not be disappointed! The service is superb. Joe was patient and professional, explained everything and then some. It is always a pleasure to talk to professional who helps to make a right choice. Thank you very much !

Joe was super helpful and knowledgable. I highly recommend this store for quality futons!read more

CKS Furniture

3.5

(8 reviews)

The lady was so mean me and my friends went to look around she told us what are you doing here and…read morethen said sarcastically "yeah you guys are buying furniture" I mean "you guys" that's just profiling us and discriminated us she was mean and when my friend tried to ask if she was the owner and she said why does it matter to you and also looked at us nasty and was very disrespectful

When I walked into the building a lady who worked there was very hostile and said " what are you…read moredoing here" and once I tried to make small talk she blew me off so naturally I ask if she was the owner and she said does it matter then for the rest of the time there she eyed us like a hawk practically forcing us to leave.

CORT Furniture Outlet

5.0

(2 reviews)

Staff was super friendly and accommodating with my young daughter who came in the store with me. We…read moregot a couple appliances and would definitely come back here.

I recently renovated my four-season porch/entryway, and I needed some furniture to fill the space…read moreand make it functional space for organizing and just hanging out. I'm on the North Shore, so I started out with a trip to "Robert's", thinking I could get what I wanted on the cheap. Unfortunately, that place was a mess, and their furniture was overpriced for what it was. I kept driving down Route 1 and happened upon B&P's. There, I found better options, but at insane prices. I was dejected and turned around to come back North when I spotted the Cort Furniture Outlet sign. I walked in and Jay gave me the lay of the land. He explained the business model - the furniture that gets returned from the rental business ends up there at pretty impressive prices. This furniture was all great quality... it would have to be if it's going to be moved around from rental to rental. I bought a couple of pieces for at least a quarter of what I would have paid even at the lower-quality spot for something brand new. The only potential wrinkle is that delivery is $$$, but the delivery guys were a precision team. My furniture was heavy. Really heavy, but they made quick work of bringing them up a half flight of stairs, positioning them exactly where I directed, and they took off as quickly and quietly as they arrived. I couldn't be happier with the high quality pieces that now anchor my room!

Circle Furniture

3.4

(12 reviews)

Can't Express enough after years of furniture shopping, in many, many furniture stores, the…read moreabsolutely wonderful experience we had at Circle Furniture, in Middleton. The quality of this furniture is top of the hilt. First time ever, after receiving a furniture delivery we didn't have to make that dreaded call back to the customer service line to schedule "the after the delivery chip and ding repair date". Don't want to bad mouth the big fancy walk through, movie watching ~ carnival type furniture stores, (won't mention names) ~ but we were done with that type of quality. This is your Go To Quality Store! Our biggest attraction was the individual attention we got from our TOP KNOTCH SERVICE Sale person and Design Specialist CHRISTINE CELLUCCI. Christine did above and beyond for us ~ from beginning to actual end. Let me share: 1. She Came to our home herself to view and measure our floor plan - shared computerized floor plans for our view~ discussed our wants and not wants for our room. 2. Met with us many times to guide us in selecting furniture that would suit our room's needs. 3. Guided us with our Fabric selection and wood choices, for our furniture and when I was overwhelmed, she was calm and not pushy. She let us choose what we loved but also suggested alot of ideas we wouldn't of thought of ourselves. 4. Followed through with phone calls to confirm appointments and delivery. 5. Showed up HERSELF, at my home, the day of delivery to make sure all was delivered and placed correctly and checked that all items were done as promised. 5. Honestly, by the end of our whole ordeal, we not only got a gorgeous, gorgeous...."Magazine Quality Looking Family Room" (which I wish I could post a photo) we gain a nice Friendship type relationship with Christine. It's so nice to know when I'm ready to purchase furniture again I can just call up Christine and just know my next project is going to be fun, exciting, enjoyable and STRESSLESS and actually come out awesome! So if you want a your next home project to end up as nice as ours did....go see our Girl...Christine at Circle Furniture! TELL HER "LAUREL AND MIKE" sent you! LOL ... Happy Shopping!

We purchased what we thought was our dream rocker recliner. A Stressless Max Moon Lg. Unfortunately…read more after two chairs that were both defective, we asked for a refund. They did give us a refund minus the two hundred dollar delivery fee which they insisted on keeping. I guess Circle Furniture needs our hard earned two hundred dollars. Wow. We will not be using them again. Nor will will be recommending them to anyone.

Jordan's Furniture

3.6

(442 reviews)

Patrick and mattresses went well beyond expectations and got my mattress delivered sooner than I…read morecould've possibly expected. He's the best go see Patrick and mattresses.

I am extremely disappointed with my experience with Jordan's Furniture! We purchased a sofa in…read moreMarch 2023 for $6,648. The salesperson spoke very highly of the quality and longevity of the couch and made us feel confident we were investing in furniture that would last our family for many years. By early August 2024, I had already contacted Jordan's about significant pilling we'd seen over the the last year of owning the couch. They sent me a Gleener, but it didn't help. I then purchased an electric fabric shaver myself, yet the pilling just got worse and more extensive. The couch also has significant sagging in one corner. Jordan's sent a technician who glued in extra foam. I immediately questioned the appearance and was assured the foam would flatten. It did not. I am now left with a large visible hump while the original corner is still dipping. Despite all of this, I have repeatedly been told the condition is "normal wear and tear." After escalating the issue as far as I could through customer service, Jordan's final offer was an $1,800 STORE CREDIT on a $6,648 purchase. That credit would require me to spend more money at Jordan's to replace the couch while I am still paying off the original purchase. I do not expect a couch to remain brand new forever, but I also do not believe extensive pilling beginning after less than a year, significant sagging, and a repair that created an additional problem should be considered reasonable deterioration for a $6,648 sofa. Jordan's talks about creating "raving fans" of its customers in it's mission statement. However, this experience has left me feeling quite the opposite. I strongly encourage anyone considering a large purchase here to ask exactly what Jordan's considers "normal wear and tear" and what recourse you will have if problems develop. I'd also be cautious of misleading salespeople in the Natick location!

Watertown Mattress

4.9

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Brooks Bargain

3.4

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