Wow!! what an efficient and pleasant experience - start to finish from purchase through delivery…read more My upstairs neighbor flooded my bedroom. I ended up with mold, and I had to replace my futon mattress. I contacted a number of local businesses, including one where I had purchased the original futon frame and futon mattress and was unsuccessful in locating what I want what I wanted. I contacted an organic cotton mattress business in Back Bay and was on my way there. I was walking by the Apple Store and what do I see? Mattress Firm! So I decide to stop in and that's where I met. I believe his name is Steve and he very quickly and very efficiently aided me in identifying a mattress, not a futon in the end, memory foam by Sealy and set up delivery for the next day. The purchase was economical including delivery and setup and included taking away my old mattress which I really appreciated because my condo was not being cooperative, even though we went through a week of students leaving mattresses outside. Mattress Firm sent out text notifying me of the upcoming delivery and on the day of the delivery a secondary notice letting me know they were a stop away. Couldn't be more efficient! the two delivery men were super nice. It was an extremely pleasant experience very swift. They put the mattress on the frame before leaving, and they even wore booties, which I really appreciated because I have a recently clean carpet. In the two weeks since I have made the mattress purchase, I've had the best sleep that I've had in five years again start to finish couldn't have been a better experience Mattress Firm Back Bay rocks. Best of all kitty approved!

This is not about their Back Bay location. It's about Mattress Firm…read more One lying person after another. I was contacted to set up delivery of a mattress that was purchased for me. I wanted to make certain it was a medium firm. It was a medium. The person i spoke to stated, "However, of all their spring mattresses, this one is their best and more firm than other medium mattresses. It will be more firm with a boxspring". I said, it was for a slat bed and the slats are withon a 1/2 inch from one another. He said, I'd be very happy with it. Got the mattress. First night fell out of bed and damaged my spine. Thank God, I didnt get an unnecessary boxspring. Second night, I put pillows underneath around its frame, no different. Third night I put a board, worthless. No returning it. I weight just over 100 lbs still, my butt sinks into it. I can't even give it away! Going to Mattress Firm, GOOD LUCK WITH THAT!

When you get 88%off a dress from the Last Act rack and it fits like a dream, it's not a deal but a…read moresteal!! For $35 I got an amazing glittery shiny sparkly prom dress for my prom theme birthday party! Went here emergency dress shopping 2 days before my birthday after having decided to have a theme party at the last minute and ordered some dresses online but not being sure if/how anything would fit, so wanted to have a backup just in case. We got there around 8:15 and they close at 9 so it was seriously a mad rush! I had to deploy the hubs to divide and conquer and browse the racks - which I have to say they definitely had a LOT of dresses, so no lack of choices! We both searched and picked up a few dresses. I tried them all on and finally selected the one dress which turns out the hubs had picked out - great find!! We were the last to checkout. They almost took all my stuff out of the dressing room while I was showing my dress to the hubs outside. I had to rescue all the clothes - whew! Anyway I got a fantastic deal - so pleased, fit me perfectly and I wore it for my birthday and got lots of compliments! Service was good. I used a store gift card and I still had money left to spare on it! We parked in a garage nearby using SpotHero., wasn't too expensive. Easy walk. I like Macy's and I'm glad this store is still around!

Was completely horrified walking around shopping at MACYS, when I noticed some young students with…read morebackpacks hiding behind counters and dodging maybe employees in the bed lining and cookware depts and noticing there were up to no good..... I walked pass them at least 5 young Males some with shorts. Running and before they left the downstairs dept I told a female employee (African American) long black hair, just hanging around not doing anything and asked her to call SECURITY and she looked at me like I had two heads and did NOT REACT OR MOVE.... Then those boys ran past and up the escalators and I told another employee who might have been Latina Told her to call SECURITY and she said that's not my department and laughed.! Frustrated with the lack of respect for MACYS I WENT UPSTAIRS AND ASKED FOR A MANAGER...I was directed to one in the Shoe Dept walking named REBECCA WHOM I EXPLAINED WHAT I NOTICED! She was sympathetic and said she will handle it. She asked me for my number if I wanted a follow up and gave it to her! I said if it was up to me those two uncaring employees should be FIRED! They just lacked the loyalty MACYS DESERVE! I hope that MANAGER REBECCA DOES THE PROPER OUTCOME! She was very concerned and understanding of my complaint! When employees do nothing to look out for the stores best interests then they should go elsewhere and not tarnish the reputation of MACYS! I'm am totally upset that two women and they are not young adults that did NOTHING AFTER I ASKED TO CALL SECURITY! Shame on those two uncaring employees! It happened around 3:15 pm 5/22

We purchased a mattress topper in advance for college move-in. We called the night before and they…read moreassured us it was at the store. When we arrived at store open this morning it had been sold. Terrible customer service. Do not trust this store.

Recently went to the mattress firm in South Bay to purchase a mattress a man named Tanny came to…read morethe door as soon as we walked in and greeted us with a great big welcome to mattress firm he showed us around knowing that I have current hip injuries and was so kind and gentle and paid attention to very small details knowing that I wasn't able to get my leg up on the bed found a correct bed that fit me just right and for a great budget not sure if he's a manager or not but he gave me manager vibes and I think he deserves a raise for how much he did I've been to four places and never experienced the great customer service that he gave me also the delivery guys were very nice to move out my bed that I currently had we're very kind very expedient will give them 10 out of 10

I ordered furniture in August 2025 and paid for it in full -- only to learn seven and a half months…read morelater that the company wouldn't be fulfilling the order. In the process, Pompanoosuc Mills' owner seemed to show as little regard for a longterm employee as for me as a customer. To me, the company's self-professed promise was not kept: "... If you ever have a question or concern about your order, we're here to help--every step of the way." Few will want to hear the gory details, but here goes: When I needed some new stools, I saw a sample in the Copley showroom that was exactly what I was looking for; I ordered three stools in August 2025, paying in full. Erin, the Showroom Manager, told me that it might take 4 months or more to take delivery, which was OK with me. I asked if I'd be able to order a couple more in the future; she assured me 'they still make everything they've ever made', so it wouldn't be an issue. email from Erin on October 19, 2025: "A quick note to let you know your stools are in production. I will continue to follow the build and update you when they are near completion." email from Erin on 11/28/25: "The stools are currently in the assembly department - a fire at the mill set us back a bit. I will contact you again when I see they are near completion." (from Valley News coverage, the fire was October 13, before the first note). I asked Erin for an update 1/17/2026. Erin: "...I have been asking about their progress since then, most recently on the 8th of January. I have yet to get a response." By this time, I was beginning to hear there was a problem sourcing spindles for the stools, since their prior supplier was no longer making them. Not sure how that squares with the "in production" message from October and the "assembly dept" message from November, but it was evident that Erin was getting no better information than me. In the weeks that followed, there was a series of messages (generally with delayed responses from Erin) where there was an effort to get me to switch to a different style, or switch to a different wood. I returned to the showroom to consider, but neither would have matched anything in my house. email from Customer Service 3/5/26: Good news! Your Pompanoosuc Mills furniture order is ready for delivery. We have you on our white glove delivery schedule for 3/12/2026 between 12:00 PM - 3:00 I waited dutifully that day. In the late part of the delivery window I got a call from Erin: "Did they call you?" I said they had not. She said the stools on the truck were walnut, not the oak I had ordered. So...no stools for me. email from Pompy Customer Service on 3/26/26: "First, thank you so much for your recent order. We hope you love your new Pompanoosuc Mills furniture! To that end, we'd love your feedback. Our survey takes about 5 minutes. We'll ask about your experience in our showrooms, our website, your delivery, and your first couple of weeks living with your new Pompy furniture." Somewhat amazed by their poor record-keeping, I filled out the survey by saying I had not received anything yet and was still waiting. I forward the email to Erin saying it was further evidence of the company's dysfunction. Incidentally, my critical survey submission got nary a response. You would think somebody on the other end would have been embarrassed enough to reach out with an apology. email from Erin on 4/1/26: "I finally had a face to face with the owner after I sent this to him. He thought I said you would take the walnut stools. I reminded him I would ask you and you decided no after coming in to see what the walnut wood looked like. He has now definitively told me we will not get the parts for these stools because the people who made these in the past are no longer doing it. It would have been nice to know this last August......Apologies are hardly enough." I'm not in the furniture business, but I find it hard to believe there is no one they could find to sell them oak spindles to fulfill a properly placed and fully paid order. But it's more the careless attitude that is galling.

We have purchased quite a few pieces from Pompanoosuc recently and their furniture quality and…read moreservice is bar none. Torie, located at the Nashua showroom, has a great design vision and is honest and helpful with her advice. Would definitely recommend.

BUYER BEWARE!!! Lies, non-existent customer service, missed delivery dates, zero communication, and…read moreconstant excuses. I waited months for a furniture purchase while delivery dates were missed multiple times, with delays disclosed only after I repeatedly chased the store for updates. There was zero proactive communication throughout the process. I've had the great misfortune and displeasure of having to deal with Anthony Goode, one of the proprietors. He needs to get a serious lesson in customer service and hospitality or get out of the retail business. After the second missed delivery, he was unapologetic, deflected responsibility, and refused to provide a guaranteed delivery date. When asked to put everything in writing--including delivery commitments or compensation--he insisted on phone calls only, an apparent attempt to avoid a written record. After extensive back-and-forth and continued refusal to provide basic accountability or a firm delivery date, I was forced to cancel the order. Despite this, the business has refused to issue a refund of my 50% deposit. This is an unscrupulous and deceptive business operation that avoids transparency and accountability at every turn. Save yourself the time, stress, and money--do not shop here. Buyer beware!!!

Just want to give a huge positive shout out to Nathan at BoConcept in Boston…read more I visited my son in Boston and found the store on a whim. Nathan was completely gracious and very experienced with the creative and sales process. I returned to Atlanta to share some thoughts about a sectional sofa that I saw while in Boston. Later in the week Nathan remembered me and was so helpful during the long distance purchase process. Cudos to Nathan...cant wait until the new piece is deliveded. Michel

Wow. If you ever want to get yelled at by old Chinese people, this is the place to be. Ironic,…read morebecause these are the same people looking to sell you furniture. Mattresses are kept in a unvented warehouse so they smell like burned plastic in the summer. Forget about returning anything for repair. I'd rather sleep on my bare floor than buy furniture from this shop. I'd rather hug a cactus than sleep on their mattresses.

Horrible horrible attitude towards customers. The sales claimed it was offensive and unreasonable…read morefor a customer to ask for warranties.