I'd like to let people know how happy I was with the service I received at mattress firm. The sales person's name was Lili and she was friendly and knowledgeable and helped me to pick out what I thought was gonna be the perfect mattress. Since they didn't have that exact mattress in the store, she said if I needed to exchange it, I could do so for free. I spent a lot of money and I got a purple mattress and found out later that it was too soft for me. I went back to see her and she quickly helped me figure out how to exchange it for another mattress that was brought to my house and the other one taken away. Thank you mattress firm for having a great employee such as Lili! Peter read more

I have never had a better experience in my life buying furniture or mattress. The manager Lynn, is outstanding she really cares about customer service and satisfying the customer more than anyone I have met in a long time. Unfortunately that's a become a rare trait in a salesperson these days. Thank you Lynn, my mother in-law is very happy with the mattress you helped me pick out. I will tell anyone looking for a mattress about you and this store. Thank you, very much and god bless you! Larry read more

The guys working here really know their mattresses! I've gotten good advice on the different mattresses.

I dont even know what happened in this store. I was in macys and was about to buy a mattress. We went on the internet and the same mattress was $300 cheaper at mattress firm. I called and checked out the pricing and made sure free delivery and adjustable frame was included. I asked if macys would match the price they said no so I went to mattress firm. I went to fi d the woman I was talking to and was met with two women. The one that was in the phone and she said she was passing me to another woman. I swear I dint know what was going on. At first this woman was trying to upsell and I said no. Then this woman said I should lay on a mattress and have a test to find the right mattress like in jordans furniture. Lol I swear there was no machine and I was just laying on a mattress for no reason. Lol I even said where is the print out re the correct mattress. She said i will email it to you. Lol nothing to email. I looked at other mattresses and she even tried to sell me a used mattress omg disgusting. So I would never be positive that what I bought there was new. So she lowered a price on another mattress and I asked to put it in writing. I could only get that if I left a $20 deposit. I didn't do that so eventually I get the price in writing. Omg what a piece of work. She screwed the woman out of a commission on a sale that I was going to make as soon as I walked in. I didn't buy anything and would never buy in that store. What is going on with those people? This was the everett ma. Store. Weird to say the least. read more

The only reason I am uploading this on yelp is because I have sent a review on their webpage and they haven't uploaded it, it's almost two months since I submitted it and confirmed it through my email, so I just want to share it w/ future customers. WHY ARENT YOU UPLOADING MY REVIEW ON YOUR OFFICIAL WEB PAGE? Wed, Oct 28, 3:09 PM I will try to keep it short, I purchased two 'Sleepy's Cool Pillow' on 10/2/2020 along w/ a mattress (I did try pillow in store obviously), since then I am trying to get an awful smell out of the pillows, it smells like closed cabinets or pilled up in a factory for to long with no air circulation. I have them every day placed by the window plus fan on them. I washed the pillowcases but the smells is still there. Today is the 28th and I still cant get the smell out. I mean, when u buy a pillow you expect to open and sleep not have to trouble shoot and then sleep. I mean , im goggling ways to clean , take odor out of memory pillows and there is not much you can do. I reached out to the representative that was a good guy and he did send me out two new ones, btw, they are still in the box, with the same smell, I did not call him back, I mean , im just frustrated. One of the employees before I got in contact with the actual sale guy that helped me out told me to cut an apple and place it on top of the pillow so the smell can go away. What can I say. Thanks man, next time please include apples into the shipping and handling. What can I say. Bottom line is why cant a pillow just be a pillow, unwrap like a bubble gum and just sleep/ chew it. Is it so hard? Now I have to put it in lukewarm water , maybe tepid water, like im baking bread , that's at least what google says and try to wash it. All this for 100$ pillow , got two, thank God the sales guy gave me a discount for 50 each. That's why they are also on discount, till today 11/20/2020!, so they can get rid of them. As far as the flattening(on their webpage) that I saw in other reviews I haven't experienced any yet, although reviews mention after the first month, almost there I guess. What a disappointment pillow but the sales guy was helpful overall but what else can he do. I would like to meet with the people that came up with this pillow and have them chew it for lunch. I mean someone has to send a legal team for this pillow, its a fraud! What a failure. read more

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We visited the store to get a new mattress yesterday and we had a very pleasant experience. Brian P. helped us and he was a very genuine, friendly salesperson. Would definitely recommend this location. Very excited to get our new mattress delivered! read more

I am unsure of how their in person customer service fairs but when please be careful when making an online purchase. Almost two months later they have my money and their product. After having spoken to what feels like everyone and their mother I obtained a partial refund. I was later sent an email stating that I would recieve the rest of my money within 7-10 business days...NEVER HAPPENED!!! The person who sent me the email also magically disappeared. If you feel like giving money away give it to charity instead. read more

I mostly but my mattresses from mattress firm in Everett. I always have great experience with the service from the sale staff through their delivery service. I just want to thank everyone for their help. Keep up the great work. read more

Went to Mattress Firm in Medford, MA on Friday and received exceptional customer service by Sean Kennedy (who typically works from the Everett location). I am giving the Everett location credit for my experience due to Sean being their employee. I recently got engaged and my fiance and I were sleeping on a broken frame which was extremely uncomfortable. Sean helped me go through all the mattresses to find which one would best fit my fiance, kitties, and I. He was super knowledgeable and I learned so much. I never spend a lot of money on these types of things but Sean explained how much quality would matter in a situation like this and he was totally right. He helped me set up a financing payment plan that was at the exact budget I was looking to spend. I bought a mattress and adjustable frame. Although the mattress would be shipped in two days, the frame was not expected to come for another two weeks. Sean got me two box springs for the time being so that I didn't have to wait! He then called me the day I was receiving my mattress and notified me that my frame came in earlier than expected and had it sent over to me the day after. The quick, friendly, and efficient communication and service I received from Sean will convince me to be buying more from Mattress Firm and referring him to all my friends and family!! read more

Sleepy: It took me a while to get around to my review because I didn't want my sour disposition to flavor my words wrong. My bad mindset was in no way a reflection of my experience with Sleepy's. So, it's been a couple months since my investment. I sleep very comfortably on my cool gel Tempurpedic in the sense I don't jostle around at night. Though, with the mattress protector on, I don't feel the cool sensation the gel is supposed to provide. The mattress does still get quite hot, then again it's summer and I'm insulated well myself. I'm sure in the winter I'll appreciate it. I got my share of grief from family and friends when I mentioned the price tag. Maybe because Sleepy's graciously extended a great line of credit I didn't mind the price. The fact this is my first non-hand me down bed probably has more to do with my justified reason for wanting a little luxury. It doesn't have springs sticking into my back, it's not dirty from years of exfoliating skin and sweat. It smells nice. And damn it, it's comfy! I'm a devoted fan of foam now. My experience at the Gateway Center location was outstanding. I was anxious about being bombarded by the sales team, but when I first walked in they let me approach them after I had a little walk around the store. It's been so long, but I believe the manager's name was/is Mai. She helped me establish a line of credit. Then we narrowed down what I was looking for in a mattress before trying them out. She guessed on the first try which I'd love best, but I did try other brands and models to be certain at her suggestion. She was supper sweet and down to earth. We had a lovely chit chat, but it wasn't a burden anyone's time. She was dedicated to getting me the most for my budget working to get the accessories I needed under by cents of the credit line. Hey, I'm one happy camper and my cats also thank ye! :) read more

I normally HATE shopping for mattresses but I can say without a doubt that this was the easiest, most affordable, and painless experience I have ever had and it is all due to the salesman Rich I worked with. Rich asked and actually listened to what I was looking for in a mattress and used his expert product knowledge to select a range of appropriate products that fit my budget. I am used to furniture/vehicle salesmen simply trying to upsell everything but this was not the case. Rich helped me select the bed that was right for me and was able to get me a GREAT deal so I hit the budget mark I was looking for. I highly recommend this location if you are looking for a mattress and don't want the typically painful sales experience. Rich was fantastic and I will definitely return should I need a new mattress. read more

I worked with Jack Rocaberte to upgrade my mattress which was long over due (13 years). So I came into his store not know what I was looking for and feeling overwhelmed, even after doing hours of research online. Within the first 5 minutes of telling him what I thought I wanted and my price range. I could tell that Jack was extremely knowledgeable with the products he suggested my wife and I to try out. He explained the different parts/pieces within each version (soft, medium, & firm) of the mattresses we tried out. Jack also went out of his way to provide me with pricing based on options that were available so that my wife and I could make a decision based on our budget. He even had to deal with my 3 kids that were running around the store! They were driving me nuts, but Jack held himself together and was very interactive with my kids to help calm them down while Mommy and Daddy discuss on the mattresses. I would highly recommend going to Jack at Mattress firm in Everett when you're in the market to purchase a new bed. The guy is super patient and really knows how to help confused buyers (like myself) become more educated on what style of bed their looking for. read more

No five stars only because I stubbornly give them out - I like to reserve them for the rare, really exceptional experience. This one came pretty darn close! I have to say that i had lots of trepidations about going here, as I had heard a lot bad things about Sleepy's from friends and other places (although not for this particular location). I was most pleasantly surprised. We went here not to buy anything yet, but with a question concerning our mattress warranty, and just to check out differant types of mattresses. Douglas was the star of the day. He is truly knowledgable about anything matress, even knowing we wouldn't be buying that day. No sales pressure at all, which was good, as I hate all the typical sales come-on crap you get in many stores. There wasn't a question he didn't have a factual answer to and he politely and graciously showed us at least a half dozen matresses. This guy was one of the single most profession people I've ever dealt with. Although as mentioned, we didn't make a purchase that day, their pricing seems to be pretty decent. They are pretty competitive with Jordan's, although Jordan's does have an even wider selection, and generally, ever so slightly better prices. They carry everything form basic to memory foam, to recling, average to luxury. Very good selection across all brands and types. And Douglas knew about them all. I think we'll be back for a purchase before too long. read more

Sean is awesome! He helped me and partner find the perfect sleep system. I've been having awful upper back pain and am developing health issues. He is very knowledgable and helpful - if you are having issues sleeping go see him read more

I'm normally very anti-sales people so I wasn't looking forward to the mattress shopping experience. We went to this Sleepys because it was convenient and right next to the big Home Depot where we are regulars. It's a nice, large store with a wide variety of memory foam and inner-spring mattresses. We were assisted by Douglas who normally works at a store downtown. We ended up buying a very high end temper pedic which made the process much easier since the temper pedic is always sold for msrp no negotiating. However they can really negotiate on the add-ons. The mattress protector and the pillows. Somehow Douglas seemed to sense that we were all business and he was great to work with. Instead of pushing a finance plan on us, he seemed to get that we were cash buyers looking for a nice bed. He was also anxious to make a sale and hooked us with a free 32" tv since we weren't doing financing. We also ordered a $50 pillow (extravagant i know) and got a mattress protector for the same price as a nice one on amazon. Normally those things are such a scam but its good to have a protector as long as its not $200! The pillow was delivered separate from the bed and it wasn't the one we were looking for. We took it back to the store and it turns out the one we wanted was the decorative floor model pillow not one for sale! We talked to the store manager, Mia, returned the pillow we were shipped, and she gave us the floor model pillows which are super nice. They are latex pillows that aren't hard like the memory foam ones and they were FREE! Used, but nothing a washing machine can't fix! Everyone was super nice, no one was pushy (to us though I did see some people fall prey to the $200 mattress protector scam) and I was quite pleased with the experience. I'll be recommending all my friends head to this location. read more

Very good service Shaun Kennedy was very helpful. Price match guarantee 120 days to return. They tied a queen size mattress to my roof no more blow up mattress yeah. read more

We had a really good experience buying two mattresses over two weekends here. My husband is 6'7 and really needs a California King. Doug who works here was knowledgeable about which mattresses came in CalKing and which did not and gave us some good tips on how to determine if a mattress was right for us. He was all about the spinal alignment, folks. The process was decent enough that when we started thinking about our son's twin mattress, we headed back to see Doug. We bought the mattresses a few weeks ago. When we had some trouble with the Sleepy's delivery service (Not 5 Stars) we went back in and Doug hooked us up with someone in their Franklin, MA warehouse who was able to get us squared away. She was also awesome but I didn't catch her name. read more

The manager Dan is great, I thought there was no mattress in my price range, but he showed me so many great options, and even great foundation options. I recommend trying their pillows they are very comfortable!. read more

My boyfriend and I went to Mattress Firm Today looking to buy a mattress. Thanks to Jack Rocaberte for all his help and expertise on picking out the perfect mattress to suit us. I couldn't be happier with my mattress. I now can get a great night's sleep all thanks to Jack and mattress firm!! read more

I had a great shopping experience at this store! I worked with Jack. He was attentive, knowledgeable and very friendly. He was able to answer all my questions. I left with a mattress and pillow I love and for a great price! read more

Let me be clear, buying a mattress kinda sucks. That said, Mike and Jack are going to work real hard to find out what you need, listen to you your concerns and get you in a new mattress. I came here twice and went to a few other well reviewed places (my girlfriend went to a few as well) to try and find a firm, very support mattress & foundation and while I wouldn't say it was a joy to shop and spend the time, we were ultimately most pleased with the product & pricing combination at the Everette Mattress Firm. While we just ordered our new bed (and haven't received or slept on it) overall I am happy with the purchasing end of things. I will try to update on delivery and quality after I we have had the bed for awhile. read more

Update: I was given a case number (02211113) in response to my first review. I immediately emailed all of the information that was requested and have heard absolutely nothing back in response. It seems like there is a boilerplate reply to all negative reviews, but I am more than curious to know whether anything actually happens or they are perpetually "looking into the matter" hoping that the dissatisfied customer will get fed up and drop the issue entirely. read more

I would highly recommend going to Mattress Firm and dealing with Jack Rocaberte. I went to three other mattress stores before the Everett Mattress Firm and they just didn't compare. Mattress Firm had the best selection and Jack was really helpful and patient. I ended up getting a Tempurpedic and it was definitely the best mattress I've ever slept on. If you want to be treated right go see Jack at Mattress Firm. read more

The in-store shopping experience was fine as far as the associates being attentive and helpful and finding a mattress and base for our budget. My issues began at delivery when the crew initially claimed both that my bed base would not fit through the door and that they were not allowed to lift something so heavy, which confused me since you offer delivery and are aware of the items you sell, so should be equipped with the right number of persons or equipment to safely install the items I paid to have delivered. Conveniently, upon opening the base box as I was sweeping up the area for installation, the outlet base I was having delivered is damaged and could not be accepted and installed on that day. I called the store that sold me the base, and they said they would call back to schedule another delivery. They didn't, and I had to call back the next day and ask about my delivery again. They rescheduled me to receive a refurbished base, which I had to ask them to explain the difference between the outlet and refurbished, and whether the outlet warranty I had purchased would apply to a refurbished product. The next delivery crew that arrived a day later had no concerns about the fit or being allowed to lift the base, and installed it without issue. They asked if the base was broken when the other guys got it up to the house, and I told him they had opened it unloading it from the truck and discovered the issue then. He told me the other delivery crew had definitely been lying and damaged it themselves, as a lot of guys just don't want to deliver the heavy items, so whatever the true case may be, I did not appreciate having to pursue several deliveries and being given the runaround after paying to not have to deal with this exact problem. read more

We went to Sleepy's in Everett to do a warranty replacement for a mattress that had started sagging after just a couple years. Rich helped turn a frustrating experience into a great one. He took the time to work with us and find the right mattress. I normally dislike dealing with salespeople, but Rich was great. read more

Rich is an amazing guy!! He has been so helpful! We found the right mattress thanks to him!!

My boyfriend and I visited Mattress Firm last night a few minutes after 8 PM not realizing that the store was closing. Jack approached us and asked if we had any questions, he got to showing us around and was very informative and helpful. He was also very honest and respected our price range. Not once did we feel like we were being rushed out of the store due to closing. We ended up purchasing a soft pillow top mattress that we fell in love with and are very excited about it :) 5 stars to Jack!! read more

I had a great experience shopping here. I was helped by Dan, who was very nice. I walked in and told him what I was looking for, which was a full bed for a guest room, more plush than firm, and not wicked expensive. He showed me to basically exactly what I wanted on the first try, and encouraged me to lay down and make sure it was for me. He also showed me a few other options of around the same price range, and one cheaper. I ended up buying the first one I tried. Dan really helped me out. Delivery was on time, and so efficient as well! Overall, a good experience. read more

What a difficult process buying a mattress is, especially with two kids in tow! Sean made it very easy, helping to entertain the kids with balloons and the controller to an adjustable bed! He was extremely knowledgable and gave us lots of options for staying within our price range. The store is easy to navigate with the mattresses color coated as being soft, medium or firm. I anticipated buying a mattress would be from pushy salesperson, but this was definitely not the case from Mattress Firm in Everett. We even left and came back another day and Sean had looked into some additional options for us, which was great! Very happy with this experience! read more

I recently went into this Mattress Firm to look for a new mattress.I landed up purchasing a Sterns and Foster from a gentleman named Mike Cirka. He was simply the best. Instead of feeling like I got sold, I left somehow feeling even I am educated on mattresses and the benefits of spinal alignment and sleep. If you want a great mattress buying experience come here. read more

Horrible customer service! We felt very un-welcoming. The sales agent was not only not informative, not helpful, he was also very rude! My husband kept asking to just buy from somewhere. if we did not need the mattresses quickly, I would have gone somewhere. Worst shopping experience!!! read more

I was so grateful to Jack, this awesome salesman that helped me last weekend. He made sure I picked the right mattress for myself and he made me work at it to be perfectly sure. It took me a while and that was good, so I didn't feel rushed or unsure after my purchase. Please check this bright young man and out. Jack, his expertise and knowledge, and the quality of mattresses at this store won't disappoint. A very satisfied customer. Kathy Revere, MA read more

I just recently purchased a mattress here at Mattress Firm in Everett and let me tell you I left VERY HAPPY! Before I came here I was having issues with finding the best deals on a mattress best fit for me. I ended up getting great deal for such a comfortable bed and the store manager Dan Coelho went above and beyond to ensure I got the best deal out there. Talk about a weight lifted off your shoulders. He did all the work searching for me, was very friendly and made sure I left with a huge smile on my face. I would recommend this store and speaking with Dan to anyone because I know he will do his best to get you what you want and need at the best price around. If your looking for that come here and ask for Dan, he won't let you down! read more

I had a great experience here. I was not looking forward to mattress shopping at all but Douglas changed my mind as soon as I walked into the store. He was friendly, professional and very knowledgeable. He spent a lot of time with me and did not pressure me at all. He gave me all the education I needed to make my decision as easy as possible. I can't wait for my new bed!! Thank you Sleepy's and thank you Douglas! read more

I went to Sleepys Mattress in Everett, MA this week and I just had to wite this review with a lot of excitement. I was given excellent customer service from a person named Mia. She was not only friendly, but also very informative about my needs regarding a new mattress set. I am definately going to tell my family and friends to visit this location before going to others. Joanne read more

I received EXCELLENT CUSTOMER SERVICE today, specifically from the sales representative Mike Brown & District Manager George Boyles of SLEEPYS and would highly recommend the Everett, MA store. read more

My salesperson Jack was very friendly when I visited his store. He showed me all my options and gave me time to select the best sleep set that worked for us. I highly recommend the bed protectors and pillows that they sell. Best decision was coming to see Jack in everett! read more

We just worked with Alex Lee at the Everett Mall store to purchase a new adjustable bed. Alex was well informed, giving us good information with which to make a decision. He's extremely pleasant to work with. We bought the bed and enjoyed the experience. I recommend Alex and Mattress Firm. read more

Thank you to Daniel for helping me and my partner pick the perfect sleep for our growing family. Great costumer service. if you are in need of a goodnight sleep go see Daniel. read more

on labor 2016 my bf and I went in and was greeted by a tall woman. upon entering she said from behind her desk, "Are you buying or just looking"? my bf and I surprised we were greeted in such an unprofessional manner.we left and bought a Bob opedic for half the price. I thank her for this. read more