Skeptical that I could ever find a chemical-free bed, I visited Furnature after finding them on the…read moreweb. I was warmly welcomed and took up way too much of Barry's time, both in the showroom and for a few weeks afterward on the phone. Eventually he ordered me a bed from one of his manufacturers in Maine. It arrived at my house well ahead of schedule, was, as Barry had promised, relatively easy to assemble, and I was able to sleep on it that first night. Miraculous for someone with chemical sensitivity! Barry was consistently professional, courteous, patient and precise throughout my experience and I heartily recommend Furnature to all.

I had the exact opposite experience from the other reviewer. Like JL, I went to Furnature because I…read morewas interested in the Savvy Rest bed. It seems like most of their business is in making custom furniture, but they have a back room with a bunch of Savvy Rest and other mattresses. The owner, Barry, is nice and very knowledgeable. His approach was very low-key and low-pressure, which was a breath of fresh air compared to the other mattress salespeople I've experienced. The mattresses were clean and organized, as you'd find in any other mattress store. I'm very happy with the mattress, and was very happy with the whole shopping experience.

Tempuredic is to mattresses what Toto is to toilets…read more Visited just to size up what a good mattress looked like. It was a fun, "what else should we do on this lovely Saturday" activity. Matt was super informative. He knew where everything was made and all of the mattress features New life goal is to get a $20k mattress that has speakers, ac and heating.... Instead, we reasonably chose two cooling pillows.

We were overcharged, sent the wrong product, obfuscated, and now stonewalled…read more On May 17, we went to the store and chose a queen mattress + ease -- easy enough, the store has pretty limited selection. When we went to check out, Matt (Matthew Ward, store manager) stepped in and took over the transaction. He said the delivery could arrive to us by May 20. We stated that we wanted the queen mattress + ease, at least twice, but when Matt rang us up he produced a final price over $2000 higher than what we'd been quoted. As I reviewed the receipt, Matt repeatedly tried to explain it away as my not understanding the shipping fee. (He also commented on how young I look, so I don't think the whiff of condescension was entirely my imagination.) Other customers had entered the store at that point, so we stepped out to review it on our end so that Matt could help them. Within an hour, we'd figured it out: Matt had charged for an Ergo Smart base, which we never ordered and stated that we did not want. At this point, I returned to the store and explained that we didn't want the Ergo Smart base, only the mattress + ease. I received verbal confirmation from Matt that he would correct the order right away, and refund us the $2000 he had incorrectly charged us. He refused to issue that refund until after the bed had arrived. We didn't get a call to confirm delivery until May 19, at which point we were told that -- due to the need to correct the delivery -- there would be a delay in shipping until May 28. We were forced to cut our vacation short to get back in time for that date. On May 27, on our way home, we called the main office for the details of our delivery, and were told that we'd be getting a mattress and Ergo Smart base on May 28. When we explained that wasn't what we'd ordered, they noted that there had been a correction on the order (over 12 hours after I'd requested it) but it didn't go through in time to prevent the Ergo Smart base being sent. We asked to cancel the order, and dispatch told us that we should make sure that the wrong bed did not get unloaded into our home, because the store wouldn't accept our return if it'd been slept on. We called dispatch on May 27, and again on May 28, asking to cancel the delivery, and both times we were told it'd be cancelled. However, on the evening of May 28, the truck still showed up with the wrong bed -- so the complete failure to communicate wasted their drivers' time as well as ours. We refused the delivery and called the store to get an updated estimate of the timing. They didn't answer. We visited the store, and were politely informed there was nothing they could do. We texted Matt, and called him, and got vague or nonexistent answers. At this point, June 3, we don't have a new bed. We don't have a delivery date. We don't have the refund we're owed. We're exhausted, and we're giving the company 24 more hours before we tell the credit card company to stop the charge so we can go buy a bed elsewhere. Obviously Matt has 0 motivation to correct the error that works in his favor, as he has made abundantly clear throughout this process.

I have purchased several chairs from R&B, in separate transactions. The entire experience in both…read morecases was extremely positive! Dawn in sales was very professional and responded quickly to my inquiries. Most recently my chair had to be custom made. The chair arrived in the Billerica warehouse much sooner than the original delivery date! A shout out to the folks who work in the Billerica warehouse. Both times, they've been super helpful and careful when putting the chairs in my car. I would definitely purchase more furniture from R&B in the future!

Quality products and the best customer service and guarantee I have ever had. Not that I needed it…read more- the products are so good. I bought a sofa and they have free measuring service to see if a sofa will fit in the door and up the stairs before you buy. I am talking about an actual human. The driver came in and looked at my space and gave me some of the best design advice I could imagine!

I love the Farral outdoor chairs but the the shipping and packaging was so poor. There was no this…read moreend up on any of the boxes. Two out of three of the boxes the chairs were upside down. The chairs were loose in the boxes and has minimal protective packaging. One of the chairs arrived damaged and I had to return it via Fed Ex. Again the made in Turkey chairs are great. Whomever is in charge of boxing and shipping needs some training.

I was at Legacy Place this week and decided to check out this new furniture store, just to see what…read moreit was like and browse some new chairs and sofas. I was really impressed with the level of customer service! As soon as I walked in, I was greeted by Kara-Beth, who explained the store and the concept to me. It is owned by the same company that owns Wayfair and all the furniture in the store can be delivered to you in a matter of days. Some selections arrive as whole pieces, some are self assembly a la IKEA and you can also request a service that they have in partnership with Angie's (formerly Angie's List) where you can request assembly at the time of delivery. They have a nice selection of mostly mid-century looking and some more modern pieces including a lot of chairs and a few sofas. The pieces are definitely a step up from IKEA in appearance, but not as nice as West Elm, IMO. Most of the chairs I was eyeing are in the $300-$400 range and they had a sale going at the time I visited where there was an extra 15% off. What really impressed me more than the furniture was the thoughtful and personalized service. When I explained where I was looking to set up the chairs I was considering, Kara-Beth explained that it might be wise to consider swivel chairs so that people sitting side by side could orientate to themselves to face each other more comfortably during conversations. I never would have thought to consider it! What a great suggestion. I will definitely consider this store for future furniture purchases and it's so nice to know they can deliver quickly as we had to wait quite a long time to get a sofa from West Elm during peak COVID times.

Eric did it again.... I cannot stop by mattresses from him. Not only do I buy my mattresses from…read morehim I push all my friends in his direction, and they always thank me. He has excellent knowledge of mattresses and you cannot beat the price/quality ratio that gardner provides. Overall excellent purchasing experience. I appreciate that they put there money into the product rather than high rents and fancy retail spaces. Go to Needham Street see Eric and enjoy the best sleep. PS everything is made to order in Salem which is amazing in its own right!

Icky store. Went to the Woburn location & it literally smelled gross. The mattresses all seemed…read morethe same but had wild price differences. Asked when I entered what the price range was and was told "1200 and up", then I saw lots of mattresses for much less. Seems like a scam and I plan to avoid this place.

I'm so happy with our experience at Lazzoni, mostly thanks to Roy's expertise. He helped us find a…read morebeautiful sofa and even showed us how to customize it; he used his computer skills to show exactly how it would look in our home, which made the decision so easy.

Overall- a really mixed experience that is overall not worth the money. I ordered two chairs in…read moreJune of 2025, and didn't get the correct chair delivered until January of 2026. The salespeople are helpful and the selection is nice. They'll work with you to see the furniture in your room. The furniture itself is high quality (but the price matches FOR SURE). I received my chairs (custom) in October 2025. Except- one of them wasn't what I ordered. It was the total wrong color. The company replaced it- four months later. Didn't offer a discount or a gift card for my troubles. when they came to deliver it, the delivery windows were all pretty inconvenient and they didn't send any reminder calls. When you're paying these kinds of designer, luxury prices, you expect a certain level of service that frankly I didn't receive. I'll be sticking to Wayfair from now on.

I decided to take advantage of the Massachusetts tax-free weekend and purchase a bed. Upon…read moreentering the store, I was greeted with a smile by Jeremy, who is based in Connecticut but assisting with the busy Dedham store. He was an extremely pleasant and humorous SN Representative. Jeremy was very knowledgeable and patient in explaining and answering questions I had about the beds. I was able to make an informed decision about the best bed for my sleep. Thank you, Jeremy!

This location offers the best customer service!!! Nada yussef is incredibly personable and genuine…read more She tajes the time to listen and offers the best advises. Fantastic customer skills and very professional.

I cannot say enough about the Relax the Back team in Newton. Cat and Lisa are exceptional and spend…read moreso much time with me that I feel like family. I continue to come in and consult with them on my medical issues. They are very technical in their suggestions and explain why some products are the best for my conditions vs. others. Bottom line is that I continuously return for advice and refer everyone I know. They never do a hard sell. They consult based on client conditions/circumstances. They don't treat you like a consumer. They listen and ask questions. I agree with the other references that the quality of both experience and product out weigh any expense. Do not miss the opportunity of working with the Newton team. They are exceptional. Rachel

The AI-driven massage chair at Relax The Back was incredible -- it scanned my body, found every…read moretight spot, and hit them perfectly. Annie and Julian were extremely helpful, and the store is professional, friendly, and well-organized. I've been back twice and plan to return again and I plan on purchasing one of these in the near future. Highly recommend for anyone wanting more than a typical massage to go and check Relax The Back out!!! - KingKai