Easy quick and customer service was greatly appreciated. Mike was friendly, kind and very helpful…read moreand knowledgeable.

So helpful. Had been waking up with backpain more and more until it was every day the past few…read moremonth. Thought I needed a new mattress. Mike was very personable. No frills, just a curated selection of mattresses. Super easy and fast. He gave me personalized recommendations based on his extensive experience. Had my new mattress for a couple weeks now, feels like a miracle to wake up without pain, I LOVE it, feel like a new person. Thanks!!

What I enjoy the most about this location is the salesmanship and the knowledge. To have an…read moreeducated conversation abound a mattress with out the sales pressure was exceptional. I highly suggest this location versus others. I only prefer a specific mattress and apparently it's a locked price item, so it's the same no matter where you buy it. However, this location won me over w/ their professionalism is on another level.

Whoever was working at 2 o'clock on 11/2 might want to take a crash course on sales. I walked in…read moreReady to spend big bucks and started with asking if I could look at some queen mattresses, and box springs the clerk asked "who is this for?" I said it's for my guestroom. Why does it matter? And he said because you don't want to spend a lot on a guestroom and it would be different if it were for you. What a crock. I was ready to spend up to $5000 for my guest room. He offended me by telling me what I was willing to spend money on and what I wasn't. Not smart. Went to a competitor and spent $5000 will go back and spend another but not with this clerk. And for him learn the lesson. Greet the customer Ask if they need help and don't tell them what they're willing to spend on and what they're not it's not his place.

We bought a mattress and box spring which was to be delivered today to my sons apartment... only…read morethe box spring arrived... the delivery guys siad we only deliver what we're told to deliver.... Customer service indicates mattress not in stock... so why the hell is it advertised as in stock? .... Trying to figure it out now but getting the run around ... my sons classes start tomorrow and we are lost of what to do.... I wish we knew about the issues regarding this company ... normally I look at reviews ... I see they have problems I blame myself I should've noted we ordered online not at the Brookline store the staff at the store are hamstrung because they are separate from online... the staff were very sympathetic ... still waiting to see what online will do

I went into this mattress firm yesterday to purchase a new mattress for my new apartment and I…read moreworked with a young man named Youngme. He was so delightful to work with, and very helpful! Many mattress stores I went into didn't seem to have any helpful workers or anyone that paid you much attention. Youngme was so helpful, very knowledgeable, and answered every question I had! I would definitely recommend going to this location, in addition to requesting to work with him! Thanks again!

I've purchased from Mattress Firm at home in CA, but needed a mattress delivered to a family member…read morein Massachusetts. Brendon at Newton Mattress Firm made it super easy, the whole transaction including scheduling the delivery took maybe 10 minutes over the phone. Delivery happened on the day and time as promised, and the guys who brought the mattress were very fast and did a great job. Easy transaction all the way around.

Paid $4478 come day of delivery they said they could not deliver as it was a floor model and try to…read moreup sell me.I file a dispute with discover and they say they will not refund as long as the dispute is active.

Icky store. Went to the Woburn location & it literally smelled gross. The mattresses all seemed…read morethe same but had wild price differences. Asked when I entered what the price range was and was told "1200 and up", then I saw lots of mattresses for much less. Seems like a scam and I plan to avoid this place.

The best! Prices are somewhat competitive; you get what you pay for. Made in MA with quality…read moreparts. Great sales people (not gimmicky and pushy and no sales tax with nh delivery). Bought a mattress in the Salem store 10+ years ago. After multiple moves it still feels and looks like new. Significantly better longevity and real world comfort than my past mid grade (over $1,000 in the 90s and early 2000s) mattresses purchased from Jordan's. I highly recommend!

I ordered a towel, paid $19 for shipping based on their promised 7-10 day delivery window, and it…read moredidn't arrive until 20 days after I ordered it--well after the date it was needed as a gift. To make matters worse, the towel felt flimsy and far below the quality I expect from a $60 towel. I requested a return and asked for a refund on the shipping, given the late delivery and disappointing product. They refused. I get that delays happen, but charging premium shipping for late delivery and then refusing to take any responsibility? That's not the level of service I expect from a brand that markets itself as luxury. Really disappointed. First time order, won't be back.

I deliberately went here to order a table for my dining room, and when it arrived, it was full of…read moredings and dents that were supposedly a part of the ambiance/rustic look. None of those were on the show floor. They were covered up with placemats and table runners, and no one told us that this table had this kind of look. I called to return it and was hassle because this was supposed to be how the table looked. Eventually I got a manager and the table went back 5 weeks later. No charge. But the manager said "we will do it this time" huh? I guess we won't order anything big again as it sound like they won't guarantee it.

I think they're remodeling and 98% of the medicine section was EMPTY (but they were restocking it…read morewhile I was there), so that was kind of inconvenient. Seemed cleaned and organized from what I saw (didn't do the clothes or makeup sections at all but food section was well stocked and organized and so was the home goods aisles) Had quite a bit of stuff so had to go to a worker to checkout. They were nice and used the bags that I brought along. Check out speed could have been faster, but it wasn't the worst I've ever seen.

Price in-store was 37% higher than on target.com, and the clerk wanted to see the "app", even…read morethough I was asking for a price match to the website.

Skeptical that I could ever find a chemical-free bed, I visited Furnature after finding them on the…read moreweb. I was warmly welcomed and took up way too much of Barry's time, both in the showroom and for a few weeks afterward on the phone. Eventually he ordered me a bed from one of his manufacturers in Maine. It arrived at my house well ahead of schedule, was, as Barry had promised, relatively easy to assemble, and I was able to sleep on it that first night. Miraculous for someone with chemical sensitivity! Barry was consistently professional, courteous, patient and precise throughout my experience and I heartily recommend Furnature to all.

I had the exact opposite experience from the other reviewer. Like JL, I went to Furnature because I…read morewas interested in the Savvy Rest bed. It seems like most of their business is in making custom furniture, but they have a back room with a bunch of Savvy Rest and other mattresses. The owner, Barry, is nice and very knowledgeable. His approach was very low-key and low-pressure, which was a breath of fresh air compared to the other mattress salespeople I've experienced. The mattresses were clean and organized, as you'd find in any other mattress store. I'm very happy with the mattress, and was very happy with the whole shopping experience.

Great place to shop for furniture I did the signs for the place in return we bought some beautiful…read morebedroom set Very modern with great reasonable prices.....the showroom is amazing

Omg this is a scam. Paid them and never got the item! We ordered a sofa which never arrived. They…read morecalled us and promised to refund which never happened.

This place has parking and you can also order from them online . I sent these as a gift to someone…read more. They loved them . The service and quality is top notch. It's expensive but it's known to be . It's suppose to be because of the high quality . The customer device is excellent. They have a big array of selection. If you go to their location in chestnut hill they have a parking lot that's free . They are opening a new location in the street shopping center , here in chestnut hill Newton .

I rushed into Winston Flowers Chestnut Hill on a late Sunday afternoon in search of a bouquet for a…read morebeloved teacher's birthday to drop off Monday morning. The logistics were a little tricky. Mia went above and beyond to make a beautiful bouquet for me within my budget and work out the pick up at the store on Monday morning so I could make the birthday drop and make it to work on time.