The service was great, the couch I picked out is awesome, I love it. And I saved $400 bucks on top…read moreof it. Rich took care of everything I needed, really nice guy. Teddy

This review will be 3 different times in one…read more 3/5 Finally stopped in MLs mostly to browse. Turned out they had a lot of nice inexpensive furniture. I bought a media table for my TV, couch with built in chaise, coffee table end table set and a dinette set with 2 red chairs and 2 grey chairs that I think will look fantastic in my condo. 3/19 Received a call from MLs saying they can't do the red and grey chairs. Either 1 of each color or all brown. I asked to speak to the manager. Mike gave me the song and dance about trying to get what I ordered. Unbeknownst to me. I asked if I choose different colors then what I wanted can I get a discount? He repeatedly said all brown or 1 of each color. I asked why he waited until the day before my delivery to tell me I can't have what I ordered and that I'd be willing to change it if he offered me a discount. He begrudgingly gave me a whopping $10 off the $249 dinette set. Now you have to realize that when I was in the store he told me about all the real estate he owns and that his kids go to private school. I did not read any previous reviews of this store until today but I'll leave that up to you. I'm just aggravated that they waited until now to tell me. I chose those colors for a reason. Delivery tomorrow. Review to follow...

I wanted to take a moment to share my experience with Raymour & Flanigan Furniture and Mattress…read moreStore regarding a recent purchase. My wife and I visited several furniture stores before deciding to shop here, and from the moment we arrived, we were warmly welcomed by Brian Lieb. He was extremely courteous, professional, and attentive throughout our visit. My wife had countless questions, and Brian patiently answered every one of them without hesitation. He walked us through the store, explained everything in detail, and made the entire experience comfortable and enjoyable. We ultimately purchased a loveseat, two chairs, and a small table that was perfect for our needs. The table was a floor model offered at 50% off. However, since it was a floor piece, it was not eligible for delivery, so I returned two days later to pick it up. That's where the issue began. When I arrived, Brian was assisting another customer, so I checked in with customer service and was directed to the pickup area. After waiting about 10 minutes, I was told the loading team was on lunch break and that it would take another 15 minutes. Initially, I was understanding, but after 30 minutes, I followed up again and was informed that the table was still on the showroom floor and had not yet been brought to the pickup area. During this time, I noticed other customers receiving large furniture pickups while I continued to wait. After nearly an hour with no clear communication or progress, I became frustrated and decided to cancel the pickup. The refund was processed, and I left feeling disappointed and concerned about the level of service. At that point, I was even considering canceling the entire order. What stood out most was that no one followed up after the cancellation to understand what went wrong. However, the turning point came the next day. Brian personally called me--on his day off, and even on his birthday--to apologize and explain that this situation was a one-time issue. His willingness to go above and beyond to make things right truly stood out and restored my confidence in the company. Because of his effort, I decided to give them another chance and repurchased the table online. There was a minor scheduling error with the delivery date, but Brian responded immediately, corrected the issue, and ensured everything was delivered as requested. He even worked with his manager to provide an additional discount on the floor model. In the end, everything arrived properly and met our expectations. If it weren't for Brian, I would have canceled the entire order. His professionalism, dedication, and genuine commitment to customer service made all the difference. With over 20 years of experience in customer service myself, I can confidently say that Brian is a tremendous asset to the company. Thank you, Brian, for going above and beyond

Waited 3 hrs for sofa delivery that never arrived even though got text confirmation on the 3hr…read morewindow it would be delivered. When I called, they said the sofa arrived broken to their warehouse last night and they were trying to fix it before delivering. I asked why no one called me to tell me of an issue or delay and they were going to deliver a broken sofa to me? They Said I would probably want a new one and they would order a new one for me but it will be a while! No one was going to call me about a delay or issue! They were going to deliver a damaged product! Asked for a refund. Manager said 5-7 days.

Xavier is amazing! That man deserves a raise. We purchased furniture from a different Bobs last…read moreyear and the salesperson there was *not* great so we were very nervous attempting to shop this time. Thankfully Xavier was the one for us that day! We told him what we needed, the dimensions that would work, and the color palate. He wandered around with us while we sat on and measured everything. He showed us things, we showed him things and generally had a really fun time together for several hours on the showroom floor. We purchased several pieces of furniture on our Bob's credit card. I think we were like $50 over the limit and I was asked if I wanted a one time credit increase. I was NOT made aware there would be a hard impact which really REALLY angers me and is something the manager should have explained. I would have just paid the $50 and saved the credit hit. Like think that through folks... Anyway, we made our order and had to wait for manager approval. That is one I don't understand like another reviewer wrote - is it a sales tactic or do you just not trust your salespeople? Regardless, we are really grateful for Xavier spending time with us to find the perfect furniture pieces for our new home. The delivery was another issue entirely. Our closing date was pushed back so I was easily able to reschedule my delivery the first time. I was also informed we could select our delivery window the day before. On the day before delivery, we were told our delivery was slotted for 7am-10am. That wasn't going to work because we had our movers scheduled. I called. I used the chat feature. I emailed. I was told from the chat feature that someone in management would reach out to me by 4pm. At 5pm I asked how much longer. At 7pm I followed up again. At 10pm one more time but alas their customer service was closed. I had to rearrange my entire morning for the delivery to show up at 945am. The men who delivered were great. They were careful with our newly refinished wood floors, set the furniture up exactly how and where I wanted it and cleaned out all the associated trash. Sadly one of the pieces wouldn't fit through the doorway to the room we needed and had to send it back. Customer service called me to confirm the return of that piece and that I would be receiving a credit on my first statement. All in all the delivery was a success.

I had a great experience with Bruno who in detail provided recommendations and wasn't just trying…read moreto get a sale (as you know is oftentimes the case). I'd recommend going to him specifically if you're in need of assistance!

The super nice guys at Lighthouse made us this 12 foot long solid walnut table with iron legs. It…read moreis a work of art. Smooth rounded edges, thick long boards that have character and no seams along the longer length. Solid smooth joins. Easy to care for. It's even better than we had hoped it would be. Strong, solid, beautiful, and seats 14. Love love love it. This table will be on the earth way longer than I will.

Ron Light sold us a gorgeous walnut desk! His craftsmanship is outstanding. We plan to be repeat…read morecustomers!

I purchased $2,600 worth of furniture to be delivered in August. they sent me a receipt with the…read morewrong delivery address. I asked them to correct the address so it goes to the correct place. They gave me some BS story about how they have to wait a few days to correct the address. until they correct the address they can't schedule the delivery. this makes absolutely no sense to me. Will not go back and would not recommend.

I love Ashley Furniture. I had an Ashley sectional in my last house that was amazingly comfortable…read moreand was hoping to find something for my new house. We were greeted INTENSELY by Orlando the moment we walked in the door. Like the man has energy which probably works well for him at times, but it was a bit anxiety-inducing for us. We just wanted to wander and sit on things while we thought about how we wanted our living room to look. When we informed him we were comparing to another furniture company, his first comment was to bash that other company. I'm not here for a competition, I'm here to find the furniture I'll be happy with for several years. We found a sofa we were interested in and asked for a quote, because of course we qualified for some nonsense VIP discount (as does anyone who walks through the door). The sales pitch was hokey and forced. I work in sales and while sometimes his tactic works on people who don't know how to say no, all it did for us was shove us into the arms of the competitor.

Finally checked this place out and I've never seen anything quite like it. There are 5 floors of…read morevintage/antique knickknacks, furniture, art, jewelry, clothing, etc. in this old building. There is a parking lot but it's quite small. There are different booths and each one is labeled with any sales that might be going on, but there aren't many staff members, so it was kind of difficult to shop. There are a lot of items that are locked in cabinets and you would presumably have to grab someone from the first floor to unlock it if you wanted to have a closer look. I wasn't trying to spend a ton anyways and am usually happy just browsing, so I just got a small ceramic cup that wasn't locked in anything. There was a booth on the first floor selling fine jewelry and tennis bracelets that were gorgeous but out of my price range. There were a ton of eclectic interesting things here, some kind of grimy and some in pristine condition--truly a one man's trash is another's treasure sort of place. I would definitely come again to browse.

Finally checked out this spot after wanting to come for a long time. They have 5 floors of antiques…read morebelonging to many different vendors, so each one you walk through has its own style and character. You could spend hours here. They have everything, clothes, decorations, kitchenware, large furniture--basically anything and everything. There's elevators and they do have a parking lot although parking was tight and crowded. But it is also accessible by Lechmere station. We found some cool paintings and a decorative dish. I would come back here! You can pay by card and the workers were friendly. Some things were pricey but some reasonable, it depends on the booth you were purchasing from.

After having some lunch in East Boston we drove past this discount store and decided to stop in to…read morecheck it out. When we walked in we were amazed to see how large the store was and how many items they had. This discount store had a little bit of everything ranging from knick knacks to furniture. The quality here was decent at best for the majority of their items but everything was pretty inexpensive. The one section that was great was their curtain section. For a non name brand discount store I was amazed to see how many items they had and how organize the shop was itself. The staff here was polite and we eventually walked out with a few items that we needed! Overall this was a pretty good store with pretty decent items. The prices were good and the staff was great!

I will never shop in this store ever again customer service is disgraceful. They want to keep your…read moremoney. Very very unfair to customers