They are just so friendly and easy to do business with. I'm an elderly single woman living alone…read more During the recent power outage I had no heat or hot water. I called and they were here the same day. Champagnes is a great company and is very helpful.

We've been having trouble with our hot water for months. We've had several site visits and was…read moreexplained we needed a new boiler but never received a quote. Now fully without hot water and we're being told a quote for a new boiler needs an additional site visit a week later even though we've been through this multiple times. Propane tanks went completely empty and didn't get filled even though we're on auto-fill. Today was supposed to be the day of an additional site visit. I had requested to have a quote sent to me for a new boiler - they decided to mail it instead of using the email I provided. No one showed up for today's site visit. When I called, they told me it was cancelled but decided not to let us know. We've been without hot water for a week and I have no idea when we'll actually get decent service to get this resolved. You're our only option and you have done nothing to help us.

Hot water heater on my oil furnace went out Sunday of Labor Day week-end. My wife and I made do,…read moreuntil Tuesday at 8 a.m. We asked neighbors for recommendations and were told that Aaron Hamilton was their "go to" for all things heating. Called in the a.m. and left a message on an answering machine. He got back to me within two hours. Scheduled a time for the afternoon and he showed up on time ready to work. Pulled apart the burner and sensor, replaced a nozzle, and fired it up. We had hot water. Cleaned up the space, answered all of my questions, and was okay with me watching him work. Excellent! I have his business card and I am now a client.

I've had Aaron Hamilton Heating for furnace services for almost four years and have always been…read morepleased beyond words. I would highly recommend their work. They are fair and great at listening and making recommendations. They are also very professional and on time and very neat. I will have them do my AC /Heat Pump next year as well. Mary T.

I have been a customer for many years, but unfortunately their customer service has consistently…read morebeen disappointing. I recently ordered 170 gallons of oil, and their online portal quoted me $471.24 (which works out to about $2.77 per gallon). That seemed unusually low compared to the local average of $2.99-$3.09, but since their system confirmed it, I placed the order. When they delivered, they were only able to fill 134.8 gallons, but instead of honoring the quoted rate, they charged me $3.09 per gallon -- over $424. This was a huge discrepancy compared to what I should have paid based on their own quote (about $373). When I questioned it, I was repeatedly told the system was wrong and was essentially dismissed. Even a manager implied I was "confused," rather than acknowledging that their online pricing system gave inaccurate information. Mistakes and glitches can happen, but the way a company handles them matters. A respectful resolution -- even honoring the day's posted price of $2.99 -- would have gone a long way. Instead, I was told my confirmation screenshot "meant nothing" and that they would not stand behind their online system. Because of this, I can't recommend ordering from them. Their online pricing is not reliable, and their customer service is unwilling to work with customers when issues arise.

They used to be great. I have a small oil tank that would run out at times when I did not expect…read moreit. They were always able to accommodate me within a few days or a week at the most. It was easy to reach them and they cared. Since being acquired by Superior Propane, they have become the WORST. I started with them in 2012 and as of today, they have lost my business permanently. I spoke with a rep who told me that she has had many long term customers express the same disappointment. I used to recommend this company but now I strongly suggest you steer clear.

I'm okay with the gas service, but the website makes me want to pull my hair out. Today I couldn't…read moresubmit a form online--it kept saying my account number was invalid. (I copied the account number-for-number exactly from my accounts page.) Before, I've had fits trying to pay my bill online. I linked my bank account and it worked for a couple of months. Then, it didn't work. It tooks weeks to reestablish it. Then it worked again for a couple of payments. Now it's not working again. Argh.

we greatly appreciate the friendly and professional response to our request for service this fall…read more the installation of our system went very well and it was clear that Maine Natural Gas provides a seamless option for these pros. everyone we spoke with, from the people on site and those that engineer and administer, communication was excellent. thanks!

I've been quite happy with this company. I always just order online and they're almost always at my…read morehouse the next day, unless the weather gets crazy cold or snowy. The drivers are polite, the trucks are well-cared for and clean, and I get an email within minute of a delivery so I know right away. Much better service than my old company and cheaper, too.

Back in the late '90's, an obviously-bored Biddeford cop illegally detained me for almost an hour…read moremerely because --- after stopping me merely because I had salvaged a discarded-and-smashed-and-obviously-much-weathered TV set and was carrying it to my aunt's car to take it home and strip it for parts --- I did not have any ID and my name didn't come up when he ran it. The cop really had an arrogant and artificially-suspicious attitude, claiming that he didn't believe me regarding who I said I was because "You're a young man, and young men automatically have a criminal record, so you must be lying to me about who you are." What planet of prejudiced MORONS was HE from --- is it actually a DISADVANTAGE in the eyes of the law if I've simply BEEN GOOD ALL MY LIFE?! He even went so far as to run the plate on my aunt's car to see if anything about IT came back as a problem. He should have been GLAD that I was cleaning up the environment, not make me feel scared and humiliated for doing so! They also seriously need to upgrade their street-markings --- on one side-street, they had a confusing double-headed arrow painted at the end of it where it intersected with the main drag, seemingly indicating that it was a one-way street where you were supposed to change to the left or right lanes respectively if you wanted to turn left or right; I nearly got head-onned by a huge SUV that barreled around the blind corner on the left-hand side! What we pay taxes for, and they can't even mark their streets properly or train their officers ethically!

Round numbers have always been a big deal at Yelp. Back in the day, we would all celebrate each…read moreother's 100th and then 200th reviews. That's not as important as it used to be, but this is my 1000th review and we tend to pick them carefully. I suppose that I'm the first to commemorate number 1000 by reviewing Biddeford, Maine but it's no accident. Biddeford is an amazing little city. First, an incredibly abbreviated history lesson. Skip this paragraph if you understand mill towns. Biddeford's mill town community was the workplace and home for generations of immigrants. They came to the mills looking for employment and they started at the bottom, being poorly paid and working under conditions that we would never tolerate today. The mills were busy for years but became obsolete due a new technology called electricity. The old mill buildings became run down and abandoned, the towns were stuck with massive unemployment, crime increased, and it was really bad. Biddeford was luckier than many other mill towns because it became a bedroom community for Portland's workers and because the mills were re-used to make Vellux blankets, but downtown was still depressed. I first saw Biddeford in the 80's and it wasn't pretty. Not only had it been depressed for quite a while, but a huge incinerator called MERC was built downtown and it stunk. And it stayed that way into the 21st century. Fast forward to now and Biddeford is changing fast. The abandoned mills were bought by people with a vision. MERC was finally closed. People have been attracted by the cheap rents in the mills and they're being refurbished at an astonishing rate. I haven't been able to confirm it, but about one-third of the million-plus square feet of mill space has apparently been renovated. There's a group of people who give tours of the old run down mill buildings and they say that in a year or two here won't be anything left to see because it will all have been rebuilt and occupied. There are art galleries, coffee shops, concerts in the local parks, all kinds of ethnic restaurants, and new businesses seem to be opening almost every day. In the last few months, the city has gotten curbside recycling and a new supermarket. This is good stuff for a city that many had written off and I'm glad to write about it for my milestone of review number 1000. I'm giving the city of Biddeford four stars because there's still work to be done and more than a few local politicians act like they prefer the good old days of urban blight. Some bigger businesses have been unable to move to Biddeford because there's not enough parking and there's a big debate about whether the city should build a parking lot. A bright future for Biddeford is within reach and I'm excited to have a ringside seat in my artist studio, located in one of Biddeford's nearly-full mill buildings. And no, I'm not running for office. I'm just excited about where things can go.

We recently purchased a home here in the city of Saco, so I came down to City Hall (for the first…read moretime ever!) to file my bill of sale with the Assessor's Office. Everyone I encountered was incredibly helpful and small-town sweet. They seemed genuinely happy that I was joining the community! From the Assessor's Office they sent me to a different area of the building so I could check on the taxes to ensure the previous owners had kept up to date with their payments, which thankfully, they had! My time in City Hall was brief but enjoyable, makes moving from a large city to a small town make sense. I was super confused upon arrival, I didn't know what exactly it was that I was looking for, and had to wander around a bit before asking for assistance to get to where I needed to be. If there was a better way of helping citizens navigate their needs within the building, it would have made me feel more confident in my mission at hand.

My parents (in their 80s) have been using CN Brown for years. That ended today. They ordered oil…read moreon December 4th, were given a December 11th delivery date. On December 10th, they got a call saying the delivery would be delayed to the 12th. On December 12th, they got a call saying it would be delivered on the 13th (today.) After waiting all day and still not seeing a delivery truck, I called CN Brown and was told that their truck broke down and it would likely be at least 5 more days before they could get a delivery to Hollis. If I hadn't called today, I'm not even sure anyone would have reached out to my parents, and I am 100% certain that if I hadn't pressed it on the phone, they never would have shared that it would be at least 4-5 days more before they got the oil delivered. I get that vehicles break down and stuff happens but the lack of communication and transparency is just infuriating. And dangerous--had I not stepped in, my elderly parents would still be waiting for a non-existent oil delivery and very likely would have run out of oil. In December. In Maine. On top of that, when it became apparent to me that my parents were essentially screwed, i expressed my frustration with the customer service rep by telling him I would be sharing this experience with others. At which point he accused me of being threatening. FYI sir: when an unhappy customer warns others about bad service, it's not threatening. It's good old fashioned word-of-mouth and it's the price of doing business.

The worst customer service I've ever seen in my life! I ordered oil with Gavin on 1/20i was told…read moredelivery was not until 2/11, ok so on 2/11 no delivery then called to ask where oil was Tomeka said your delivery is on 2/14 so I say ok call 2/14 in am to confirm because I ran out of oil that am Gavin then confirm delivery at 830 am at 1130 my husband was called by Gavin saying oil not delivered because our driveway not plowed, total lie we were out late plowing, shoveling and sanding driveway for oil! Gavin states he's not calling driver to go back and we will not have oil delivered!! 3 weeks of waiting and being a customer for 20 yrs and that's how they treat people! im done with them I'll support a local company and never refer this place again!