I have been a customer for nearly 2 years. My heat was not working and it was a Sunday. I called…read moreand the driver told me on the phone that he would have to collect a check with a $200.00 service call charge but if I called on Monday morning and explained the situation they would waive the charge. When he came he also told me to say to tell them that my gauge was not working. He said they waive this all the time and it wouldn't be a problem. Surprise0it was a problem! They refused to waive it and the driver lied and said he didn't tell me that. This is awful to do when a customer is in such a vulnerable situation. This is poor customer care. Also when I called, office manager Danielle indicated that I can always find another company if I wasn't happy. This was awkward and didn't leave me feeling valued as a customer.

I called Buxton at 7:20am because our oil had run out and of course now we didn't have any heat…read more By 8:10am Buxton's driver came out, filled the tank, started up the furnace again and was back out on the road. The driver (sorry I didn't get his name) showed me an issue with the furnace as well to have that checked out. SO grateful that he noticed because it has to do with the shutter for the Co2 exhaust! Thank you so much for how quickly you came out and taking great care of us!

Whenever I have a delivery need, new product installation, troubleshooting, or appliance repair,…read moreChampagne Energy shows up and makes my day. The staff is exceptionally warm and caring on the phone not to mention the excellent service men who come to take care of fueling or any issue I have. You couldn't do better than Champagne for all your propane, oil, and service needs. They are the BEST!!

From the owner: Champagne's Energy is a full sales and service energy company specializing in Retail and Wholesale…read moresupply and delivery of propane, #2 fuel oil, K-1 kerosene, diesel fuel, and gasoline.

[975] 8/15/2019…read more Stopped at this local gas station just for fuel. Self serve so not sure on the staff. There is a store but I did not go inside. No lines to get gas and prices were great. I'll be back

Tried to put air to my tire and it actually lost air due to broken machine. They could at least put…read moreup sign "out of order" so that I don't waste my money and integrity of vehicle. It's small thing from gas station owner's perspective but I had to scramble to find other location in hurry. It's just not well maintained. Two other places I visited after that had broken machine as well. What a lucky day for me. Maybe I should visit mechanic when my air is low next time. It left bad taste and I would avoid visiting this place.

20 year FORMER customer. Owner refused to service my furnace in 7 degree weather because I dared…read morebuy oil from another company twice. After 3 phone calls, still refused with cold family at home. What other companies do this? Auto repair? Grocery stores? Plumbers? No, no, and no. Shame on you.

After 20 years of being loyal customers we had a no heat emergency when the temps were in the…read moresingle digits. Ann Jenkins refused to provide service because we had bought oil from another company twice. We had no contract, just used her services, up until now that is! 20 years!

I never do this: I received an oil delivery yesterday of 198.4 gallons of oil. The total 801.4…read moregallons, that comes to 4.04 per gallon which prompted me to check prices in my area. I went to newenglandoil.com and found that Stocker Fuel, on average is $.50 more per gallon. Please do your research.

My family's been with Stocker for over 20 years. Never have had a problem and have always come ASAP…read morewhen there has been a problem. Can't say enough good things about them.

Called in an order -we are not on automatic. They arrived on a Saturday which is not normal for us…read moreand the driver handled our horrible driveway like it was no problem at all. Very quick, very professional and very much appreciated!! We were down to 5% left for two tanks so the quickness was such a relief!! Thank you all!

Why is there no zero option?…read more We bought a condo in August 2025. Everything about the condo in Newmarket has been amazing except that it is serviced by Superior Plus Propane (which took over for Rymes). Here's an abbreviated timeline: Summer 2025 -Requested cleaning and servicing of our Rinnai hot water heater and monitor heater, plus a new account set up. -New account couldn't be utilized until a safety inspection was conducted. -Had to harass them several times to get on the books. Done. -Safety inspection found that one pipe was corroded slightly, so I booked the fix and asked that they do the routine cleanings at the same time. -Tech comes out, fixes pipe, and tells me they never booked time for the cleanings. -Called customer service, they said the tech didn't read the notes (the techs have said the office has no clue ever and that the mergers were a mess--I have met many techs). -They decide to send out a new tech to clean for free (ok, fine, decent action). -A while later they come out and clean the Rinnais and state that the flame rods should be fixed. I call and order the parts and they are backordered. Annoying, but understandable. Quite a while later they finally come in, send a tech out after lots of calls. -They attempt to install the rods and find they are on too tight. Need a sparkle wire. Needs to be ordered. To date, we still haven't heard back about the sparkle wire or flame rod installation (I have a box of flame rods they left in my basement). The next few months after being told by at least 10 reps that they bill monthly: -Not billed until DECEMBER after calling at least monthly asking for billing/meter read. -They read it several times before it turned into a real bill. I watched them do it, as I work remotely. Still, bill was not created until December. Dec 2025: -I have a bill. Yay! -I pay the bill. -I am assured again that the bills will start being more regular now and that usually, billing is monthly. In between: -I call at least monthly, sometimes weekly. Guess who still doesn't have a bill or any decent guidance as to when I will receive one. 3/20/26: -I reach out to Samantha Hebert as she has at least responded before. This is when I learn she has quit. -Someone named Rachel Bitomske gets back to me and says "I can get that meter read." Later in March 2026: -I keep expecting a bill -I am told the meter was read on 3/30/2026 -The meter apparently gets read THREE TIMES, still, no bill -I have HAD IT, so I begin calling them regularly asking why the readings aren't turning into bills. April 2026 -One guy swears he will deal with the situation and make it his personal priority to call me within two hours. He doesn't. -FINALLY, at the end of April, I meet Casey. She is able to see that each of the 3 meter readings has come back at 0. Casey follows up with me on 4/24/2026 saying that this needs to be escalated and that service needs to get involved. She lets me know they will come out the following Tuesday to check the meter and to call her back on Wednesday. -I call back Wednesday. Meter is broken. -I ask for details about what's going to happen as I need to know my usage, and when I can expect a repair/bill. She doesn't know. -I talk with another person named Selene during this time, too, who tried to escalate my claim to Kelly (I think?) 4/30/26 -I call back as they called my husband instead of me. Kelly is not available, but wants to schedule the repair for May 5. We schedule it. -I agree to this, but still am not able to get details out of this new girl about how the process is going to go, or the timeline. She says she will get the District Manager and Kelly to call me back. -She doesn't call me despite me telling them point-blank I've had enough of being given the runaround. -I call in again and am told this is being brought to the attention of Betsy. The rep promises me that she has taken notes on my concerns and messaged her. She hopes that she will call me, given what has happened. It is not 8:10 PM. No call. No email. Nothing. This is INSANE!

NON-responsive after customer service promised callback directly before end-of-day…read more.. NO callbacks or reconnect after several attempts? need of boiler replacement ... so not small job either... DO NOT recommend!

Great Sevice ! Their response time is excellent as well as their service. I have been using them…read morefor over 30 years.

Beaupre installed our propane tank 11 years ago and just installed a propane gas log set into our…read morefireplace. Neat, polite and efficient. They return calls and show up when the say they will.

From the owner: Beaupre Fuels is a family-owned heating oil and propane company proudly serving Biddeford, Saco,…read moreOld Orchard Beach, Kennebunk, Wells, Scarborough, and surrounding Southern Maine communities since 1947. We specialize in reliable heating oil delivery, propane delivery, kerosene, tank monitoring, heating system installation, furnace and boiler repair, preventative maintenance, and 24/7 emergency heating service for residential and commercial customers. Our experienced team is committed to dependable fuel delivery, competitive pricing, expert HVAC service, and exceptional customer care to keep Maine homes and businesses warm year-round. Located in Biddeford, Maine, Beaupre Fuels has built a trusted reputation for quality heating services, fast response times, and personalized local support for more than 75 years.

Always looking out for the customers fuel needs. Calling when it's been a while since the last…read morefill up. They have been our fuel supplier for almost 22 years now.

I've been using Fleurent Fuel Company for years and they have been great! As cold as it has been…read morerecently people are have trouble getting deliveries within a few weeks, I called Fleurent Fuel and they delivered the very next day. Great service from a reliable small business. Thank you again!

They are just so friendly and easy to do business with. I'm an elderly single woman living alone…read more During the recent power outage I had no heat or hot water. I called and they were here the same day. Champagnes is a great company and is very helpful.

Sunday morning, Dec 29th, I lost my heat and hot water after moving in to a new house, Christmas…read moreeve, that had your tanks. went down into the basement to see what was wrong and the boiler had an f4 fault code. went outside to check the tanks one was at 0% one was at 80%. I called my brother-in-law who's an HVAC tech and he said the gage that read 80% was stuck and both tanks were actually empty. called to ask for an emergency fill and they said no fills are done on Sundays and to call on Monday. Called this morning and they said because i just bought the house i need to sign up wait 72+ hours for account approval then i can maybe get on the schedule. So instead, I called Waltz & Sons down the street from me, and they had your tanks swapped out in less than 2 hours from phone call to install. So please come get your tanks off my lawn!