-it looks like we addressed the issue and came to a fair middle ground. They acknowledged their mistakes. Set expectation and deliver and you will never go wrong. Stay away from this company there management and communication is a mess and thus customer service is horrible. On a positive note I thought there on site service and delivery team are great. Here is my story. I came over from Fred Fuller when Rymes took over, and at the beginning of each winter season, I sign up for the season and sign a contract. Before the season starts we top off. So I called to do so, and they said you cant do that because it was already in the contract time frame. I asked for them to be flexible and explained that my sign up was based off this top off. Owen there manager said dont count on it, but I will ask. The next day the truck shows up and we are left a bill which is about $140 less than contract, and I think, good job owen and pay it. A few weeks go by and I get an invoice for late fees. I call and talk with Owen, he says he will get back to me wait a week. I call him a week later and leave a message, tehn another message and then a week later he is on vacation, I call him a week later and leave a message and then another message. I then get another bill for more finance charges via email and send a response explaining my issue. We get another fill up and I pay the bill, excluding what I consider an over charge. We have a small issue with the furnace and they come out and fix it, I get email invoice and pay it again minus this overcharge and email customer service asking where we are at with this. I get an response saying they are working on it. A few weeks go by and we run out of oil(last week) I call customer service and they say, no oil unless you pay that balance, when I explain they say pay or no oil. When I say why would you not send me something about me being put on hold, I pretty much get sorry but no oil. I tell them I dont think you can shut heat off in the winter, but they reiterate no pay no oil. So I am forced to pay it, and then they say I have to pay an additional $85 for emergency delivery. Again I say I have a contract with you and it is your responsibility to keep furnished with oil. Again no pay no oil. I sent an email back to my email contact and am told Owen would call me today and never got a message. read more

1 star is too many stars -- Five years of frozen regulators, water in my then brand new tank, and no accountability I've been a customer of Rymes/Superior Propane since 2018, and I can say without hesitation: do not use this company if you have any other option. Since May 2021, I have dealt with six separate frozen regulator failures at my property -- a recurring problem that multiple Rymes/Superior employees and my independent licensed plumber all attributed to the same root cause: water in the lines/tank. 5/24/21 -- Regulator failure; entire house smelled of propane. 2/04/23 -- Frozen regulator, pipes froze. Cost me $1,100 out of pocket. 2/18/23 -- Froze again two weeks later. 11/29/23 -- Froze again after a delivery. Cost me $250 out of pocket. Was told to have handyman insulate the regulator because Rymes wouldn't fix the actual problem. 12/14/24 -- Froze again. 12/06/25 -- Froze again, with the tank at just 18% and no automatic delivery triggered -- a failure of their own delivery system. This spring, they drained the propane in my tank (poof, in the air) and it was confirmed that there was water in my underground tank. They finally replaced the tank this month. To add insult to injury, in the process caused $4,498 in damage to my driveway (their insurance did cover this, to their credit). Beyond these failures, customer service has been consistently abysmal. I once spent 2 hours and 16 minutes on hold just trying to reach a live person about an active freeze up. In addition, I am currently paying $0.92 more per gallon than their competitor charges. In total: over $33,623 spent with this company, $1,600 in additional costs directly caused by their negligence, five years of stress, and property damage. If you're considering Rymes/Superior Propane, look elsewhere! read more

Do not use this company!! I have not ordered oil from them for years and just got a $50 recurring charge invoice, apparently, they AUTO enrolled me in the price protection and that comes with a $50 fee, this is not something I requested or want, they will not take the charge away for a service I didn't want and did not request (which means eventually it will go to collections). I refuse to pay it and will be filing a consumer complaint with the state, first it's $50 that I'm expected to pay then it's $100, $200 and so on for services I DON'T want. read more

Why is there no zero option? We bought a condo in August 2025. Everything about the condo in Newmarket has been amazing except that it is serviced by Superior Plus Propane (which took over for Rymes). Here's an abbreviated timeline: Summer 2025 -Requested cleaning and servicing of our Rinnai hot water heater and monitor heater, plus a new account set up. -New account couldn't be utilized until a safety inspection was conducted. -Had to harass them several times to get on the books. Done. -Safety inspection found that one pipe was corroded slightly, so I booked the fix and asked that they do the routine cleanings at the same time. -Tech comes out, fixes pipe, and tells me they never booked time for the cleanings. -Called customer service, they said the tech didn't read the notes (the techs have said the office has no clue ever and that the mergers were a mess--I have met many techs). -They decide to send out a new tech to clean for free (ok, fine, decent action). -A while later they come out and clean the Rinnais and state that the flame rods should be fixed. I call and order the parts and they are backordered. Annoying, but understandable. Quite a while later they finally come in, send a tech out after lots of calls. -They attempt to install the rods and find they are on too tight. Need a sparkle wire. Needs to be ordered. To date, we still haven't heard back about the sparkle wire or flame rod installation (I have a box of flame rods they left in my basement). The next few months after being told by at least 10 reps that they bill monthly: -Not billed until DECEMBER after calling at least monthly asking for billing/meter read. -They read it several times before it turned into a real bill. I watched them do it, as I work remotely. Still, bill was not created until December. Dec 2025: -I have a bill. Yay! -I pay the bill. -I am assured again that the bills will start being more regular now and that usually, billing is monthly. In between: -I call at least monthly, sometimes weekly. Guess who still doesn't have a bill or any decent guidance as to when I will receive one. 3/20/26: -I reach out to Samantha Hebert as she has at least responded before. This is when I learn she has quit. -Someone named Rachel Bitomske gets back to me and says "I can get that meter read." Later in March 2026: -I keep expecting a bill -I am told the meter was read on 3/30/2026 -The meter apparently gets read THREE TIMES, still, no bill -I have HAD IT, so I begin calling them regularly asking why the readings aren't turning into bills. April 2026 -One guy swears he will deal with the situation and make it his personal priority to call me within two hours. He doesn't. -FINALLY, at the end of April, I meet Casey. She is able to see that each of the 3 meter readings has come back at 0. Casey follows up with me on 4/24/2026 saying that this needs to be escalated and that service needs to get involved. She lets me know they will come out the following Tuesday to check the meter and to call her back on Wednesday. -I call back Wednesday. Meter is broken. -I ask for details about what's going to happen as I need to know my usage, and when I can expect a repair/bill. She doesn't know. -I talk with another person named Selene during this time, too, who tried to escalate my claim to Kelly (I think?) 4/30/26 -I call back as they called my husband instead of me. Kelly is not available, but wants to schedule the repair for May 5. We schedule it. -I agree to this, but still am not able to get details out of this new girl about how the process is going to go, or the timeline. She says she will get the District Manager and Kelly to call me back. -She doesn't call me despite me telling them point-blank I've had enough of being given the runaround. -I call in again and am told this is being brought to the attention of Betsy. The rep promises me that she has taken notes on my concerns and messaged her. She hopes that she will call me, given what has happened. It is not 8:10 PM. No call. No email. Nothing. This is INSANE! read more

Called in an order -we are not on automatic. They arrived on a Saturday which is not normal for us and the driver handled our horrible driveway like it was no problem at all. Very quick, very professional and very much appreciated!! We were down to 5% left for two tanks so the quickness was such a relief!! Thank you all! read more

Long telephone wait times until you give up. And you can't walk into an office anymore. No more Rymes-type service.

We are on automatic delivery in multiple locations. They never deliver on time. We constatntly have to call for a delivery because the tanks get so low they start pumping propane smell throughout the building. Seriously use any other fuel delivery company, they are all much better than Rymes. read more

They service my elderly mother that has been over-paying them, mistakenly paying twice a month and even over a $1000 on a couple of occasions. They cash the checks yet don't appear to credit her. When you call they leave you on hold indefinitely. I actually waited on hold for 1 hour and 18 minutes and they disconnected me. Their automated service even stated that I was first in the cue as I had made the call right when they opened. I consider that total customer service evasion. I'll be finding my mother a new provider. read more

Communication is awful. 4 days to return a call or email. Once site visit was completed and told to digbtrench,which I did, to find out it will be 5 weeks before the install. Techs showed up to install lines, to let my wife know the trench filled in and needs to be dug out. She offered to do it as it was all sand,easy to do,because they wouldnt do it. Told my wife they dont have time and will need to reschedule. Then to have "New Tanks" were to be installed for $2400. Luckily before they were connected I was able to look at the tanks to find out they dropped of 10year old tanks. I called and asked them to pick up the tanks and refund my deposit. Never have I experienced such awful service. They will go out of business real soo with the lack of communication for sure. They didnt even attempt to make it right,especially after damaging my brand new shed they put the tanks behind. read more

At least their customer service is always nice on the phone. I have been trying forever for them pick up two tanks. This last time was grumpy and the woman in customer service was still nice on phone. read more

I'm on an automatic plan that we've been on since before my husband died and I naively kept it, assuming it was a decent plan. After I began to complain to my friends about how much I was spending on oil, I did some Googling and discovered I am paying about $1.50 MORE PER GALLON than is typical in the Monadnock region of NH. In addition, customer service can't even give me a single number to dial to reach them. They have a convoluted system and each time I call, the phone number is different. The oil delivery and the propane delivery parts of the company are separate now but under the same umbrella and it is incredibly confusing. I am finding a new, reasonably priced local oil company today! I would give them zero stars if I could. read more

Great service. Excellent repair response time. Price is a little higher than others. read more

never had a problem with rymes until superior took over then what was a three day cycle to get oil became a month long ordeal every single time and good luck if you need to talk with them you get put on hold sometimes upwards of an hour or longer just outrageous absurd company will never do business with them again read more

Zero stars for me! Awful company that makes up charges and doesn't answer the phone. AWFUL COMPANY to be involved with. They are not First Responder friendly either. My discount has never been honored as promised, BS read more

Full on shamelessly high prices. Asked if they had.a senior discount, they said sure, .05 gal. Cool, then the price actually went up so it's now more than .10 per gallon from when I inquired. 5.199 per gal LP seems like a high hard one. read more

Check your bill! There is no notice of price increase. They presently $1.24 more than the local oil delivery alternative in my area. Apparently after 1 year, they do not notify you on the auto delivery service of price increase. I was told they "couldnt possibly notify all of our customers," "that is on you to be aware if the price." They have been price gouging me for years and i didnt realize it because i was on auto delivery and silly me i figured they would notify my of price increases and / or at least try to remain competitive or comparable to other cendors in the area. Negative stars...check them out on Better Business Bureau. read more

Insanely high pricing, what happened to this company ever since they were sold? They're twice the price as everyone else

Do your self a favor and investigate locally owned and operated propane companies. We had a Rymes tank already in place when we bought our new vacation home. We never experienced any problems for over 13 years until Rymes was taken over by Superior Propane of NY. The lack of customer service was appalling and unwanted deliveries were made. We stopped our service with them and waited for over 2 months for a $700 refund for gas that was in their tank when they finally had time to take it away from our property. The State of New Hampshire should have more authority and oversight of propane suppliers. read more

They do what they want when it come to the budget plan. they breached my contract and made it my problem and explained what they wanted to say. THEY DO NOT COMMUNICATE ANY THING!! they gave me oil under a current contract and then went ahead and credited me on the new contract. The thing is I am out of oil and they took 139 gallons from me and said it is better for me. Please do your research and make sure you stay on top of your deals before they do what THEY want...... read more

Service and maintenance division is a complete farce and literally lied to us about services they charged us for. We've paid them for cleaning and service our furnace and it was not completed. I had a small local business in my home report that no cleaning had been done and that is the primary reason we have had no heat AND no hot water for 2 days. I would stay away from their service and cleaning and maintenance division. Trying to contract a new delivery service as well. read more

I've had Rymes for a while now but the fact they think it's appropriate to go around on Christmas Eve and fill tanks for $620 is unacceptabl. luckily I do well enough that I can accommodate this unexpected holiday cost but I would assume there are plenty who this would be detrimental to especially this time of year. Be better. read more

Rymes Propane & Oil - Rymes bill on Christmas Eve! - Heating & Air Conditioning/HVAC Near Me - Concord, New Hampshire

So I normally do not write reviews but the service and customer service I got from this company was the worst ever. I call them for an inspection on a new tank they come and inspect it and then fill it in Dec .. All is well right ? Now call for another fill up and we are good right..?? NOPE the guy decided to cut off the bag and 20 ft of duck tape to fill an old tank under the house that is no good and not my reg tank .. Easy fix huh..?? NOPE.. The people *Jeff* I do think is his name was so rude and blaming us for the mix up.. Seriously U INSPECTED the tank you knew where it was and then refuse to help as I am out of fuel since the day before .. NEVER offered me any help or even a few gallons of fuel to get me threw the day.. Being disabled I had to sit in a cold house for almost 24 hours and was told by Jeff * I get no calls all day then this..It is almost 3pm and I am going home as I am tired..WTF seriously..??? I have NEVER owed them a dime always paid cash on delivery mind you .. Then he tells me they did not inspect the tank LOL Seriously cause you did and I have the papers showing it with a fill up U DID in Dec . I have never been treated so badly by a company EVER then was told by *Jeff* that the bag on the old tank closing it off confuses the delivery man LOL Was also told we sat out and watched him fill the bad tank HA HA HA I also have cameras ALL Over the place and pulled up that video.. Suprise Jeff I was not lying ! :) Now the tank under the house has a leak ( Why we bought a new tank ) He did not care that it was leaking all over the ground !!!! Rude , Disrespectful and dishonest company .. Save your money and time and go to another ! Because I caught *Jeff* In severalll lies he told me I am no longer welcomed as a customer LMAO* No worries I do not want crappy services , When I asked why as I did nothing wrong.. He told me point blank * I can pick and choice who I serve* I was told he would send someone to transfer the fuel into my new tank the next day .. OK they showed up but now who cleans up the oil under my house..??? Who calls the customer names and lies to them about the services.. RYHMES does ! Could write a book on this company after yesterday !!!! WORST SEVICES EVER Now below can u tell the tank is closed off..?? Can U clearly see the new tank ?? Also have our calls recorded :) Thank you for being the dirtbags you are Admit you were WRONG JEFF I have alll the proof you are lying read more

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Customer support has terribly long wait times. Rymes picked up my two propane tanks on 11/2/2022 it is now one week short of being three months since the pick up and I have still not received my refund for overpayment of $590.50. I have contacted the customer support line on three separate occassions since 11/2/2022 only to be told each time to "just wait a little longer". When I pressed for a more definite time frame I was told "there isn't one, just wait a little longer". How long does it to cut a refund check to the customer? I do not recommend doing business with this company, the customer support and responsiveness are both terrible! UPDATE as of 2/7/2023: It has now been 13 weeks since Rymes picked up their propane tanks. And finally... we received our refund of $590.50. We will never do business with this company again, over 3 months to refund money that is owed to a customer is absolutely unacceptable! So, if you are waiting on this company to send you a refund of your own money my advice is to have plenty of patients because you are going to need it!!! read more

I CAN'T GIVE THIS COMPANY A LOW ENOUGH REVIEW!!!! It has been horrible and extremely stressful working with them. They were supposed to replace our tank, but canceled three times and did a no-show once. One of the ladies, Michelle, I worked with, blatantly lied to me telling me she left a voicemail for me, but I never received a voicemail. Then she changed her story and said she left a voicemail on my husbands phone, but he did not have a voicemail either. Finally they got someone out here to replace the tank. His name was Tom. I asked him if I needed to call and order it to be filled because it was below 15% full. He said no that he would put the order in. No one ever came to fill it within the timeframe he gave me. So, I called and got someone's voicemail. I left a detailed message. No one called me back. A week later I called again. i found out nobody had put an order in apparently. So the lady put me on hold for over 15 minutes. Eventually I hung up and called back. The next person I spoke with gave me a major attitude and told me that an order had been put in and they were coming out today. I asked her "why no one got back on the phone and told me this, but left me on hold for 15 minutes?". I was very polite when I asked this. She gave me more attitude and told me they were short staffed. I then told her thank you and goodbye. Mind you, every conversation I've had with them, I have remained calm and polite and kept my cool. They have horrible rude customer service, not to mention bad service in general. You would be better off finding another oil company. We will be changing as soon as we can. read more

My husband ordered oil last Tuesday, 11/26/24. We had enough oil to get us to the following Tuesday, 12/3/24. I called them early Tuesday morning to check on my delivery and the dispatcher stated that it hadn't even been routed yet. I told her that we will run out before the end of the week and she said "Well, we're 7-10 business days out for deliveries so if you ordered last Tuesday, it should be there this week sometime. Then she told me that I could go buy 5 gallons of diesel to tie us over until they can get to our house. Okay so I'm giving them $500.00 for 100 gallons of oil and on top of that I have to pay for diesel as well to tie me over because they can't deliver my oil when my husband ordered it the week before? It's Wednesday and we still haven't received our oil. There is going to be a storm over night tonight dropping 4-8 inches of snow in my area. They won't drive up a snowy driveway and we don't have the money to pay to have it plowed along with the cost of diesel so I don't know what we're going to do. I'm really upset about this situation. They seem to not care that diesel is very expensive! They don't seem to care if people run out because they can't deliver within 1.5 weeks! Having my pump primed from running out is also very expensive. Do I have to call a year in advance? I'm really upset and disappointed. We're sitting in our cold house hoping that we will get our oil tomorrow or Friday, but we shouldn't have to go through this for the prices they're charging! read more

I cannot believe I have to pay $169.00 for them to pick up their own equipment!! Not to mention they charge a fee to walk across my lawn not even 20 feet to fill my tank! DO NOT ever use Rymes (superior Propane) They are HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Rhymes is charging a $9.00 'fuel recovery' charge on deliveries. This is in addition to the 'hazard waste' charge of $13.62 for heating oil, an additional cost of $22.62. This is not disclosed on their website or verbally when talking with a customer representative. read more

Very disappointed with this company. After years of being with them I would NEVER suggest ANYONE use them. Every year they have ALWAYS made sure my tank was filled for the summer and my allotted oil was used. This year they did not. They left me with 109 gallons to be used but never filled my tank before the contract date was up. I've never had to do that in the past. NEVER. read more

incredibly rude customer service representative. instead of helping find a solution to our problem they created more of a problem with false solutions. The driver on the other hand was very helpful and answered more questions than the office lady. read more

I had been a customer of Rymes for several years and had requested automated delivery and automatic payment. The company has fallen apart and are not able to keep up with what they have. I write this during a winter that has not been excessive and this is the second time I have run out of fuel. I had run out the last time and they sent a truck that dumped oil in my driveway and after days of half ass cleaning I just gave up dealing with them and should have cancelled my account then. Well today out of oil again and when i called to cancel they didnt have a care in the world and didnt even inquire as to why I was canceling. Do yourself a favor and find another supplier. read more

If I could score Rymes lower than 1 star I would. These people are thieves. They let me run out of propane and told me that I was on will call. I have never called them for deliveries. Then charged me to leak test the system before they would turn it back on. The gas didn't leak out, they let it run out. After that I told them I would no longer buy my propane from them so do not deliver any more product. They ignored me, and billed me and told me I could not be on will call for propane. These people constantly change their story. Prices are outrageous and their customer service sucks. Don't do business with these people, They are crooks !!!!!!!! read more

They will let your tank go empty. DO NOT USE! Terrible customer service, virtually non-existant! STAY AWAY! Do not give them your business!

Just received my Rymes E-bill Jan. 4th. I look and the payment due date is December 28th! Kind of hard to pay a bill on time when you get it a week late....And to add to that, I notice I am being charged a "meter maint. fee" of 20.00 a month.....But the customer service girl that answered, after me being on hold for 45 minutes, did reassure me i would not have to pay a late charge...ARE YOU KIDDING ME!!!!! RUN FROM THIS COMPANY!!!! read more

Rhymes is horrible, the worst oil company I have ever had the displeasure of dealing with. The stories you read of people who have Automatic Delivery running low on oil and then getting told they would be charged a trip fee for a fill are all true. I found out after speaking with a Supervisor that it is their company policy. THEY calculate when you are supposed to run out of oil (and their calculations are so wrong), and if you try to tell them you are low now, you get told, rudely, that it will be an inconvenience to them and you will be charged a trip fee of $105.00 -- and you get to listen to how many other customers you will inconvenience. In addition, Rhymes oil prices are much higher than their competition. I don't know one single reason why anyone would want to do business with this company. Buxton, my old oil company, welcomed me back with open arms and came to fill the tank that day. No added fee. Buxton has always been excellent. The only reason I Ieft was because of a propane issue, and now Buxton does propane too. Do yourself a favor and dump Rhymes before you have an issue. read more

Warning Warning We are not Rymes Costumers and they filled our tank. We did not order any delivery from Rymes or our supplier. Their driver trespassed. During his trespass and pirate delivery scared my kids by trying to break into our basement. The driver also removed the tank tag from our propane supplier. Also, the scam delivery was said to be 99 gallons. A few days ago our tank was just over 70% and after their fraudulent delivery we are at 80%. We have 500 gallon tank, the math does not add up. They left a bill with a price of almost $2 higher than our actual provider. This company is a fraud. read more

WHY is it so difficult for drivers to leave an invoice slip in the door after a delivery? It should be a normal routine yet rarely ever happens. Unless I am there to witness the delivery and ask the driver to please leave an invoice it never happens! It's just good business practice and common courtesy. I want to know my charge immediately so I'm able to schedule my payment as soon as possible. read more

Just need to say....I am very disappointed in Rymes!! We ran out of propane in February only because one of our gauges was stuck, therefore, not getting a correct reading for a month. When we arrived at our home in February..we had no heat. A technician came to deliver the propane. We were warned that when you run out of propane..they need to do a "leak" test. Ok...I understand. However, the tech never did the leak test even when I asked if he was. He remarked..you don't need a leak test..you're out of propane (because of the stuck valve). When I received the bill..there was a $75 charge for a leak test even though its wasn't done. Wy husband and I were out with the tech the entire time! Believe me..it wasn't done! I called last week to inquire and state my case. The "hub" mgr said she was standing behind her tech and my outstanding balance is $75. Seriously?! read more

This company has done nothing but whirl down the toilet since it was purchased 1 1/2 years ago, you should not run out of oil with automatic delivery. Also a high turn over in service technicians. read more

Extremely rude after hours call center lady answered the phone. Could not answer my question. Refused to have someone call me that could answer the question. My only option was to wait until Monday (today is Friday) or be charged $165 for a tech to come out in about 3 hours. HORRIBLE CUSTOMER SERVICE!!!! Just unreal how I was just treated. After using this company for over 6 years I will be shopping around. read more

We've had Rymes for years and since they've switched over to another billing company but remained Rymes things changed quick. Our propane is $5.05 per gallon when everyone else is charging $3 per gallon. We started to shop around and went with Eastern for a much better price. Rymes called us to ask if we would stay for $2.50 per gallon "locked in". Ummm... if you can offer $2.50 per gallon then why are you charging us $5.05 per gallon?! Can we get a refund for the difference. The answer was no. They said they can't change the past. This company is taking advantage of so many people in such a difficult time to make ends meat. Somehow we spent $1000 in December alone, they won't give us an itemized invoice and we've NEVER used this much in a month before. This was when we were switching to Eastern. read more