My parents (in their 80s) have been using CN Brown for years. That ended today. They ordered oil…read moreon December 4th, were given a December 11th delivery date. On December 10th, they got a call saying the delivery would be delayed to the 12th. On December 12th, they got a call saying it would be delivered on the 13th (today.) After waiting all day and still not seeing a delivery truck, I called CN Brown and was told that their truck broke down and it would likely be at least 5 more days before they could get a delivery to Hollis. If I hadn't called today, I'm not even sure anyone would have reached out to my parents, and I am 100% certain that if I hadn't pressed it on the phone, they never would have shared that it would be at least 4-5 days more before they got the oil delivered. I get that vehicles break down and stuff happens but the lack of communication and transparency is just infuriating. And dangerous--had I not stepped in, my elderly parents would still be waiting for a non-existent oil delivery and very likely would have run out of oil. In December. In Maine. On top of that, when it became apparent to me that my parents were essentially screwed, i expressed my frustration with the customer service rep by telling him I would be sharing this experience with others. At which point he accused me of being threatening. FYI sir: when an unhappy customer warns others about bad service, it's not threatening. It's good old fashioned word-of-mouth and it's the price of doing business.

The worst customer service I've ever seen in my life! I ordered oil with Gavin on 1/20i was told…read moredelivery was not until 2/11, ok so on 2/11 no delivery then called to ask where oil was Tomeka said your delivery is on 2/14 so I say ok call 2/14 in am to confirm because I ran out of oil that am Gavin then confirm delivery at 830 am at 1130 my husband was called by Gavin saying oil not delivered because our driveway not plowed, total lie we were out late plowing, shoveling and sanding driveway for oil! Gavin states he's not calling driver to go back and we will not have oil delivered!! 3 weeks of waiting and being a customer for 20 yrs and that's how they treat people! im done with them I'll support a local company and never refer this place again!

Beaupre installed our propane tank 11 years ago and just installed a propane gas log set into our…read morefireplace. Neat, polite and efficient. They return calls and show up when the say they will.

From the owner: Beaupre Fuels is a family-owned heating oil and propane company proudly serving Biddeford, Saco,…read moreOld Orchard Beach, Kennebunk, Wells, Scarborough, and surrounding Southern Maine communities since 1947. We specialize in reliable heating oil delivery, propane delivery, kerosene, tank monitoring, heating system installation, furnace and boiler repair, preventative maintenance, and 24/7 emergency heating service for residential and commercial customers. Our experienced team is committed to dependable fuel delivery, competitive pricing, expert HVAC service, and exceptional customer care to keep Maine homes and businesses warm year-round. Located in Biddeford, Maine, Beaupre Fuels has built a trusted reputation for quality heating services, fast response times, and personalized local support for more than 75 years.

They are just so friendly and easy to do business with. I'm an elderly single woman living alone…read more During the recent power outage I had no heat or hot water. I called and they were here the same day. Champagnes is a great company and is very helpful.

Sunday morning, Dec 29th, I lost my heat and hot water after moving in to a new house, Christmas…read moreeve, that had your tanks. went down into the basement to see what was wrong and the boiler had an f4 fault code. went outside to check the tanks one was at 0% one was at 80%. I called my brother-in-law who's an HVAC tech and he said the gage that read 80% was stuck and both tanks were actually empty. called to ask for an emergency fill and they said no fills are done on Sundays and to call on Monday. Called this morning and they said because i just bought the house i need to sign up wait 72+ hours for account approval then i can maybe get on the schedule. So instead, I called Waltz & Sons down the street from me, and they had your tanks swapped out in less than 2 hours from phone call to install. So please come get your tanks off my lawn!

Generally good and reliable. Had some hiccups over the years but we're handled by the management…read moreonce brought to their attention.

Everything and everyone is first rate. Truly the best company to work with. From the service…read moredepartment to the delivery all is great.

We just installed a generator, and the company we had contacted for propane on the day of the…read moreinstallation simply didn't show up - despite our being told that the propane would be delivered "first thing in the morning." They supposedly had an emergency. (See below about how fast they returned my call when I cancelled their service.) I contacted Waltz in a panic and, once they ascertained that we owned our tanks, they were able to get to us the same day and within a few hours and, after ensuring that everything was as it should be with our tanks, filled the tanks. I want to add that - as opposed to the former company, who did not respond to my emergency call inquiring as to where they were and ONLY called me back when I left a message saying they were no longer needed (and they called back seven minutes after *that* message) - each and every time I called Waltz & Sons the calls were answered promptly and courteously and my questions answered. Although I didn't appreciate the former company's "let them eat cake" and "we'll get back to you when it suits us" attitude, I consider that now that we are customers of Waltz & Sons, everything DEFINITELY ended up all for the best! I should add that the people who provided and installed our generator said that they have had a number of dealings with Waltz & Sons and recommended them highly. In addition, months before, I had compared prices for about six propane companies with Waltz coming in as the second least expensive and the company that never showed being least expensive, so paying a TINY BIT more to actually deal with a competent and efficient company that shows up has turned out to be well worth it.

From the owner: We are a family owned and operated business specializing in Residential Propane Delivery and…read moreInstallation since 1996. We service a 50 mile radius of Buxton, ME.

Michael Gamble was paid to replace my furnace.Ayear later parts are in my yard that he refuses to…read moreremove. He quits jobs without notice and doesn't finish work he's paid to do

the Dead river propane company has the worst customer service, poor integrity, sloppy scheduling,…read moredishonest associates, and all around argumentative and difficult to work with. it simply sucks that they bought out our original propane company. It wasn't long before we had to switch. it took u threatening to charge storage to get them to finally remove their tank, and we are still working on getting reimbursed for the leftover propane. Garbage

I was not 30 seconds in the store when I had been approached by two employees. "Can I help you find…read moresomething." This is NOT a big box store. Right away, we found what I needed. Such Service!!!!! Springvale Hardware, YOU are my " Go to" when I need any thing on my way to the lake.

Springvale Hardware is a local business that is transitioning to new leadership and positive…read moreenergy. Nice people with the friendly service you expect from a local small business, fair prices, and good advice. Ignore reviews from years ago and see for yourself. Support downtown Springvale and the good people investing in it by shopping local.

I had an emergency because my Viessmann boiler died. After discussing my emergency with Ryan…read moreJackson of DF Richard Energy, he assured me they would try and get out to see what the problem was. Bottom line is that they resolved the issue with my Viessmann boiler and will gain another customer this spring when they start adding new customers again.

I just switched from my old company my first appointment went well. The team was here today to…read moreswitch the propane tanks they did an excellent job and cleaned up the old propane lines originally done by my old company. I am very pleased, they answer the phone, do what they say they are going to do and have a great attitude. I give them a high recommendation.

Had their technician service our furnace and now it won't stay on and won't heat our house. They…read morewanted to charge us more money to come out to fix what they broke. Absolutely unbelievable.

Annoyed that my oil was on autofill and shouldn't have run out, but did and it's negative degrees…read moreoutside. That being said there was a wild propane smell inside and emailed them after turning everything off asking if there was a problem or empty? Got VM at 1am , technician showed up at 2am as was considered a safety concern. They not only made sure was safe, but filled it. So four because it happened, but 6 stars for the after service.