This was my first visit to Walt's, and I was with my wife and brother. We decided to take him to Walt's to celebrate his 17th birthday since we had participated in the "My Town Half-Price" and had a $20 voucher. We went around 8 or 9pm on a Saturday, so they were pretty busy. The first thing I noticed was the horrible lighting. The second thing I noticed was the group of young female employees huddled around the front podium giggling and gossiping. They seemed very inconvenienced that we came in, and just pointed to a table near them asking "Is this okay?" Which we said it was, but had I known that we'd have to listen to them babble throughout our whole meal, I would have requested a different table. The table was very low to the ground which made the whole experience even more uncomfortable and awkward.
I don't think our waitress, Jen, even attempted to smile the entire time we were there. Once we showed her our voucher, she brushed it off and said "Okay?" like we were stupid (the voucher stated that we should present it to our server upon arrival). She brought us our drinks and said "Are you ready to order?" When we told her we needed another minute, she just walked away without saying anything. The rest of the meal was just miserable. Another employee brought us our food, and I asked her if she knew our waitress's name, and when she told me, I said "well, she really sucks." and I explained why. She apologized, and I'm assuming she told Jen what I had said, because she finally came to refill our drinks that had been sitting empty the whole time we were eating and attempted to be (her version) of polite. Once we got finished eating, she was nowhere to be found for about 10 minutes, and when she finally walked by, she didn't even look our way. Instead, she went over to another table and laughed and socialized for a minute until, I guess, she noticed me staring at her. It was the worst service I've had in a very long time...possibly ever.
The food was terrible. The seafood nachos are literally a plate of Tostitos with some imitation crab, maybe 5 baby shrimp, and some shredded cheese all in one big luke-warm clump that I had to cut apart to even eat. It costs nearly $9.00!
I have one more voucher to use, and if I didn't care to waste money, I'd probably just throw it away. I will be sure to update when I am feeling patient enough to give Walt's another shot. read more