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    Walt's Jewelers

    4.2 (66 reviews)
    ModerateJewelry
    Closed 10:00 am - 6:00 pm

    Walt's Jewelers Photos

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    jewelry cleaning

    Got my jewelry cleaned and Seth helped me out! He was very friendly and helpful, I will be back here for all my jewelry needs!

    If I could give this place negative stars I would. They sold my fiancé an engagement ring with a faulty setting and the center stone fell out within 24 hours of wearing it. The prong broke off and nothing even happened to the ring. Mind you I'm 10 weeks pregnant so I've pretty much been on bed rest and I didn't even as much as knock the ring on the bathroom counter or snag it on a piece of clothing. Nothing happened whatsoever - poor craftsmanship or a manufacturing defect caused this to happen. We went in to try and come to a resolution and they insisted that the only way this could have happened was with intense blunt or strong force. They wouldn't work with us at all other than an option to buy another Diamond at a "discounted" price and have them repair the band. Why on earth would we still want this band and why would we trust them to make it properly the second time? I've worn real diamond rings, I've worn costume jewelry and pretty much everything in between and for years on end and never have I seen anything like this happen, let alone in 24 hours of wearing something. As much as I realize it's our word against theirs in terms of what happened, we instead asked for a refund of just the band then and they wouldnt even refund that! They said the ring was damaged and against their return policy! Lol!! Well yes, it is damaged! Because of the way it was crafted and this would have been a decent compromise but nope, so we are just out thousands of dollars and have absolutely nothing to show for it except a busted ring band. This is absolutely TERRIBLE business. Defects happen from time to time and the fact that this happened within 24 hours and they won't take ANY responsibility for it is just shameful and SO WRONG.

    Snarky reply to a previously horrible review

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    Photo of C M.
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    15 days ago

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    2 months ago

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    5 months ago

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    3 months ago

    I had my wedding rings resized with no issues. Great service. Will definitely be back!

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    2 months ago

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    7 months ago

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    10 months ago

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    Javier O.

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    5 months ago

    I came in looking to get a ring inscribed and Walt's was quick, kind, and professional. I am so happy I chose to use them.

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    7 months ago

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    2 years ago

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    Javier O.

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    3 years ago

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    Javier O.

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    4 years ago

    I had my watch repaired at a fair price by friendly employees. A pleasant visit!

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    Javier O.

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    2 years ago

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    Javier O.

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    5 years ago

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    Javier O.

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    2 years ago

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    5 years ago

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    Javier O.

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    2 years ago

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    Javier O.

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    3 years ago

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    Javier O.

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    2 years ago

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    Javier O.

    We are happy you are happy!

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    3 years ago

    They are excellent! Friendly and professional. I live there annual Christmas sale too!

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    Javier O.

    Thank you for the kind word! Take care, and God bless!

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    4 years ago

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    3 years ago

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    Javier O.

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    Photo of Joanne D.
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    5 years ago

    Brought in several pieces of jewelry for repair. They actually look better than they did brand new! Thank you!

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    Javier O.

    We are happy that you are happy! Thank you for the five star review!

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    17 years ago

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    Javier O.

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    5 years ago

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    8 years ago

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    8 years ago

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    Javier O.

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    Photo of Donna B.
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    9 years ago

    They have a nice selection of jewelry. I stopped by to drop off a ring for resizing. Nice customer service. Would love to buy a ring there!

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    10 years ago

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    13 years ago

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    10 years ago

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    8 years ago

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    Javier O.

    10/15/18 - Thank you for responding!

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    12 years ago

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    10 years ago

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    Javier O.

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    7 years ago

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    11 years ago

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    6 years ago

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    Javier O.

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    7 years ago

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    8 years ago

    Just a quick clasp added to my 24K gold chain. Julie was helpful and informative. I will be going back for additional services.

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    Page 1 of 2

    Ask the Community - Walt's Jewelers

    Review Highlights - Walt's Jewelers

    Julie helped me redesign my wedding ring after I lost one of the diamonds.

    Mentioned in 4 reviews

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    Being our family jeweler for over 21 years, I can't recommend Barnes enough. They have taken…read morestellar care of our daily and heirloom jewelry, and they haven't increased their prices over time. l live in NW Phx now, but I continue to make the drive because they are trustworthy, polite, and friendly (no matter who is there)! Sometimes they are able to fix something same day, and they polish up my wedding bands for no charge. I do find their estimated repair times are inaccurate (LOL...because they always call 3-7 days SOONER than anticipated!) :D One other thing I like a lot is that if you see one of their custom pieces, they put it in the system under your name (like a registry)...in case your special someone wants to surprise you. If I ever leave AZ, it will be hard to find another jeweler like Barnes!

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    5.2 mi

    This store was great. Took in my Timex watch for a new battery. No hassle. No complaining that I…read moreneed a new watch. Just made small talk while I waited. 3 minutes and 13 seconds later, BAM. She was ticking once again! Now for the bill. A whopping 10 bucks! That's it. Wow. Amazing. Totally worth it. I will definitely go again. Thanks!

    My husband and I had been here previously, but just for a watch battery change. He wanted to take…read moreme here as we think it's a family owned business and had a nice experience when we came here for the watch battery. My husband wanted to stop in to take a look at what they had in jewelry as he was buying me an anniversary gift. We were also going to check out their gold and coin purchasing program as I had inherited a coin collection from my father .It said online that they opened at 10 AM. We were sitting out in the parking lot area and saw what we believe to be one of the owners showing up AT 10 AM. In my personal opinion if you're open hours start at 10 AM then you should be open and ready to do business at that time. We walked in about 10:05 AM as we wanted to let her get in the door (and someone followed her in). We had to buzz to get in. She was already saying something through the speaker at us, but we went ahead and walked in the door. Without any greeting she said I won't be ready for 10 to 15 minutes ! Why don't you go over to Starbucks and get a coffee! And then said "Do you have an appointment?!" We immediately turned around and left! Her tone was rude, she could've addressed it so much differently like could you please give me a couple of minutes? Everything seemed abrupt. Like we were putting her out because we wanted to come spend money at her store. I have not needed an appointment to look at jewelry for a possible purchase anywhere before. Needless to say... I will not be walking through their doors again. We already had another jeweler that we use on Alma school and Queen Creek Road area that we've been more than happy with for purchases and repairs! The only reason I gave two stars is because of the previous gentleman who took care of my watch issues.

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    Walt's Jewelers - jewelry - Updated May 2026

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