Walt's delivered a clean, well-crafted ring setting for my stone, the design work itself was solid…read more However, the communication throughout the process fell short of my expectations. An approximate one-week delay was never proactively communicated, which ultimately meant I didn't have my ring in time to wear it to my husband's birthday celebration on St. Patrick's Day. That was disappointing. I had high hopes for Walt's, local jewelers are a rare find these days, and I was looking forward to building an ongoing relationship, starting with a pair of cultured diamond hoop earrings. Unfortunately, the communication experience has changed my mind.

My wife's diamond came out of its mounting while we were on vacation in Miami. When we returned to…read moreArizona, a friend recommended Walt's, so we brought the ring there to have a new setting made. Initially, the ring came out beautifully and my wife was very happy with the result. However, after a couple of years, the band started chipping, so we brought the ring back to Walt's for repair. After they had the ring for a couple of weeks, we went in to pick it up and immediately noticed the diamond was not positioned the same way it had been when we dropped it off. It was clearly crooked and had been changed from its original position. My wife tried to explain this to Cheryl, but instead of listening to our concern, she insisted it was our issue. She repeatedly told my wife that because the diamond has a unique cut it would always appear crooked. The problem is, the original jeweler at Walt's had the diamond set perfectly the first time, so we don't understand why it couldn't be done again. What made the situation worse was the tone of the conversation. When a customer raises a concern, it shouldn't be met with someone speaking down to them. For over a month now, we have asked multiple times to speak with the owner, Javier, but we keep getting the runaround. On top of that, we asked them to have the ring appraised while it was there. When we received the appraisal back, the ring was significantly undervalued. The carat weight was listed as more than a full carat lower than the actual diamond, and the clarity and color were also incorrect. When we asked why the appraiser didn't request our GIA documentation, we were told we should have brought it ourselves. As customers, how would we know that was necessary if no one asked? Lastly, while my wife was there looking for a 10-year anniversary band, she felt like she was treated as if she wasn't worthy of being a customer. Ironically, she ended up purchasing a beautiful $8,000 band that matches her ring set. At this point, we are having another jeweler correct the issues with the ring, and possibly even create a new setting because we've lost confidence in Walt's. We have asked repeatedly to speak with Javier, but the staff says he is in the reserves and they never know when he'll be in the office. It's disappointing that a business would handle customer concerns this way. Unfortunately, because of this experience, we will be taking our business elsewhere going forward.

I was ignored; so I left after 15-20 minutes. 3 Staff standing around leaning on cases I wanted to…read morelook at ‍

My fiance and I came to this location on numerous times for look for wedding bands. On three…read moreoccasions, the same woman met us with a crappy attitude. On my fourth visit, I worked with Jeff, who is an absolute delight! He is the only reason why we bought our bands from Jared!

Wonderful family owned small business jeweler providing state of the art craftsmanship, kind,…read moreexcellent customer service, and great prices! The shop is located in small shopping plaza, and you have to ring the doorbell for the owner to let you into the shop, but once you're in, it's all warm fuzzy feelings the entire time! The owner of the shop is a kind and personable gentleman who resized my ring perfectly! He had my ring ready in under 30 minutes! I highly recommend Tina Jewelers! Will be back for my future jewelry needs!

Damon with Tina Jewelers did an AMAZING job making my Wife's custom 1.52 carat, marquise cut, lab…read moregrown diamond ring. I came in with just pictures of the type and style of ring I wanted to propose with and asked for an estimate on how much it would cost with lab grown diamonds and he was over $1,000 cheaper than some of the big name jewelers we've all heard of. He made sure everything was high quality and would last "50+ years". It came out so good and my wife gets compliments on it every week. He will work with your budget and if he has to, barely make any money off you just to have your business. Don't waste your money going to a big name jeweler, they are all over priced. I'm so glad I supported this small, family owned business. He really knows what he's doing when it comes to making jewelry. A true perfectionist at his craft. Just ring the doorbell and he will buzz you in. I recommend this jewelry shop to everybody.

Dan was great to work with I wanted to lab grown bling…read more He was able to source and set amazing certified diamonds at a savings over every other option. Super knowledgeable and great to work with. My new source for all my bling!

Dan is the best!! Went to see him to repair my ring. And he ended up redoing it in platinum and…read moreadding new side stones to make it new again. Avoid the retail stores and go see him to save money and he treats you like family!!

I'd like to start by saying I never leave reviews but this place exceeded my expectations. I had…read morechanged the stone in a heirloom and needless to say was a little nervous about it. The prongs had to changed so they could accommodate the height of the new stone and I was afraid it would change the look of the ring. They did a beautiful job. The quality of craftsmanship is beyond what I was expecting. I will be back!

Very personable when we dropped off my ring and necklaces. BUT.... it took 6 phone calls and 4…read moretrips to the store and over 2 months to have my appraisal and necklaces finished. I was told repeatedly that they are so busy...when I dropped off the jewelry, I was told 1 to 2 weeks for everything to be complete. I would definitely not recommend OT Jewelrs

Everything about this place is wonderful! I hate leaving reviews, but I even redownloaded Yelp to…read moreput a good word in. Very friendly; efficient; great prices. Will be back!

when we first walked into Haney's, Clint was a typical family man type person. We were comfortable…read moreright off. We were ready to get married but didn't have the money for a ring. He sold us a set of cubic zirconias. When we could afford it we went back and got a real set. we knew he was ready to retire. Next time we went in Clint Haney was there with the new owner, Rod. As we got to know Rod, we find he is just as nice and helpful as Clint. Definitely the perfect place to go for your jewelry needs. When you walk in you feel like family

Danielle was EXCELLENT in helping me out with. A "problem piece" of men's jewelry!…read more BRAVO to Christopher Fine Diamonds! (A very nice, upscale, retail store).

Cindy was amazing! I wasn't shopping for anything expensive, Cindy and her team clearly treat every…read morecustomer the same! Any purchase of any price, this is the place to go!

Can't say enough positive about Diamond House and their staff. I went there to get a new setting…read morefor my 30th anniversary and they had such a beautiful display. Of course it took me forever to decide but they were patient as I went from store to store. But I alway came back to Diamond House. They brought in different settings from their distributors so I could try on. Gabby & Betty couldn't have been more accommodating. But finally, I chose a winner and I couldn't have been more pleased. My 30th year anniversary setting simply sparkes and I get compliments every day.

Called then a few times and it seems they are closed. My wedding band keeps losing stones. This is…read morethe 5th time. Now they are closed and I can't get them replaced. Terrible quality and service.