My long time dentist retired and this new dental group took over. Not much has changed which is good. I come from Sacramento to have my teeth cleaned and looked at so it's still worth the trip. The hygienists have mostly stayed the same, with some retiring as it was there time, but for the most part they are still intact. Appointments- They are only open 1 Saturday a month so it's rough trying to get a Saturday appointment. I usually make my appointment at the end of my appointment so they can usually schedule me in a time that works best. Just be aware that it's tough to reschedule an appointment the closer it gets to your appointment as appointments are made 6 months in advance. Parking- They are in a business park and they have a private lots so parking isn't an issue. Farmer's Market- If you come on a Saturday there is usually a Farmer's market across the street in the Kaiser Shopping Center. So if you are early or waiting for someone there is something to do. Dentist- It's a husband and wife couple. They are both very nice and all seems well. I don't have any gum disease or cavities so I can only judge on the regular 6 month appointments. For now I'm a satisfied customer. Ambiance- It's nice a cozy, the receptionist knows your name so you feel at home. They have a bathroom right off the waiting area where you can refresh your mouth before going to the appointment. Make sure you ask the receptionist for a disposable tooth brush to do a quick cleaning before you have your appointment. They used to have them in the restroom for your, but took them out. They are infused with toothpaste so there is no need for more. There is also mouthwash and cups in the bathroom so you can do a quick swish. Decor- I still love the paw prints on the ceiling tiles. The place is clean and fresh. I love the unique whimsical stools the air purifier is on. They have little games for the kids to play while they wait and a stack of magazines to read in the lobby. Goodie Bag- Kids still have a toy check they can get a toy from. That is always a plus. When I was a kid I'd love getting my tiny gift. And for the adults we get a new toothbrush, the color of our choice, a choice of toothpaste and floss. I love the mini toothpaste as I use them when I travel. They are the perfect size for TSA. read more

See all

I absolutely love this place . I'll start off by saying I HATE the dentist, I used to have a major fear of going to the dentist and having ppl poke & prod in my mouth . The experience I had at this dentist has changed my view on how I feel abt going in . Dr Joon Kim was amazing & kept me at ease while he performed both my dental cleaning and my wisdom tooth extractions. The dental hygienist Anna was also amazing, she was so warm & caring and made sure to keep me distracted while she finished up the other half of my dental cleaning. I 100000% recommend this place . read more

Dr. Kim is great!! She fixed my filling and now my tooth is smooth and cavity free! She was very kind and had the gentlest hands. I was very nervous but I couldn't even feel the needle going in! Everyone in the office was very helpful and friendly. And it was very easy to register and to get an appointment. Definitely will be going back read more

Walnut Woods Dental - General Dentistry Near Me - Walnut Creek, California

I see some old reviews about a Dr Haynes. He sold the practice to a married couple of dentists with the last name Kim. This office was recommended to me by a friend who understands my dental anxiety. I had to take a Valium to get my teeth cleaned 12 years ago and this was the next visit. I took Ativan to clam down for an exam and teeth cleaning. It was so much better than I had even hoped! They were friendly, understanding and very gentle. I had 4 cavities- no surprise there. I am going back to get them filled next week and am not feeling dread or fear. If you have anxiety about dentists, I strongly recommend that you give them a try. By the way, getting twelve years of plaque off you teeth really improves your smile! read more

I've been coming to Dr. Haynes for about 3 years since I started working for my current company. Since then my company had been bought out by another company and my coverage changed. Dr. Haynes' staff really helped me choose the right coverage that would work for them since we no longer had Delta. I'm proud to say that my dental hygiene has vastly improved. Thanks to the staff, I've learned how to properly brush my teeth and gums. Plus they have all the fancy toothbrushes and replacement heads available. I've had my Sonicare for over a year and it's greatly improved my overall health. read more

See all

This review is a couple of weeks late but I would be remissed in not leaving one. I've been a regular patient of Dr. Haynes for 6 years. Her office provides great care & customer service. I had an emergency two weeks ago on a Saturday. The office was getting ready to close & at the same time an old crown of mine popped off. I called the office & the after hours answering service immediately put me in touch with Dr. Haynes. The office was closed but Dr. Haynes was still there & she waited for me since I had to drive from Oakland to Walnut Creek. I can't tell you how relieved I was because the pain was starting to kick in. I got there & Dr. Haynes quickly examined the crown & since it was still in good condition she re-cemented it & I was on my way back home. I couldn't imagine better service than that ! read more

I went here for several cleanings, things were pretty standard and i was reasonably pleased with the service. I referred my wife here, and that's where things went bad. Dr. Haynes attempted a filling and crown, but went too deep and caused the need for a root canal in one of my wifes teeth. She did not explain what she was doing, just had my wife sign a waiver while she was drugged. The injections in her gums did not control the pain, so for about an hour she got her mouth drilled on with no pain control. After that my wife decided to go to another dentist for a second opinion. She then discovered how bad it really was, that the crown prep work was a hack job, and she actually killed one tooth and the one next to it needed a root canal as a result. Dr. Haynes office billed the insurance for the work, INCLUDING a crown that was NEVER PUT IN HER MOUTH. We disputed this with Delta Dental, and after several months of back and forth with them, we finally got the money refunded. The addtional repair work she needed in her mouth cost us thousands of dollars. I would never go back to Dr. Haynes, nor would I recommend her to anyone. So, if you choose to roll the dice on this shady dental practice, good luck to you. read more

I came because of the yelp reviews and was pleased. A state of the art dental practice office located in WC. Absolutely clean and quiet waiting area and examination rooms. The doctor Hanyes and the staffs are very friendly and efficient in their work. oh did i say...gentle hands! They know their job and even spend time in explaining the procedure necessary to be carried out without rushing for the next patient in line. They make you feel at ease and suggest the best possible cost effective treatment that is easy on your pocket. There are no long waiting hours and the patients time and money are valued. I had a cavitie for which the doctor Haynes recommended for a filling that was less expensive than my previous 2 star dentist.She also spent time in explaining to me some of the regular oral hygiene routine that can be followed that would reduce my visits to a dentist. Overall mucho stars! read more

Dr. Haynes and her staff are wonderful. I have been going here for years and will continue to do so. So, why am I writing a review? Today, while watching the 49ers beat the Saints, I somehow broke a tooth in half. I called her office expecting to get her service and be directed to a "clinic" of some sort. Well, I did get the service and they asked me a few questions and asked me to hold, within 30 seconds Dr Haynes was on the line (really, I'm not kidding) we talked for a few moments and the she said "I am at the grocery store but I can meet you I'm my office in 15 minutes" OK, It's Saturday evening around 6:00 PM and she drops what she is doing and fixes me right up with a temp crown. she the goes on to educate me on the options that I have and how to maximize my insurance. So, If ya need a dentist that cares...... Thanks Shannon Mr. P read more

Parents! Look no further... I have been a teacher for thirty years. Dr. Haynes is absolutely wonderful with children. She is kind, ,fun, relational and the ultimate professional. Every year Dr. Haynes and her staff host our students for a phenomenal field trip. Not only do the student's learn so much about caring for their teeth and WHY it's important; they also have a blast! read more

I have been coming to Dr. Haynes for a few years now and she is great! Their office is always friendly, clean, and they are always get me in and out. I have referred her office to many coworkers, friends, and family. She is the best dentist I've even had and will continue to come here. They were also very helpful through the times my insurances have changes at work as well. read more

Dr. Haynes is spectacular. Recently both my husband and I have had some considerable work done in our mouths (especially him), and she's been the best "quarterback" we could have had. She knows how to plan your services, she performs them very well, and she also knows all the ins-and-outs of your insurance coverage. She recommended the perfect oral surgeon for my husband, taking his needs into account very carefully. As an added bonus, my entire family has gone to her for years, so if we go every six months, you do the math -- she generally knows what we're all up to before we do. Ha! I recommend her highly. Ian read more

Our family eventually left this office because: - they continued to bill our old insurance carrier and didn't resolve which resulted in continuous acct over due statements - could never get ahold of anyone in their office over the phone , actually think they closed the business after leaving numerous messages in 2016 read more

Best dentist EVER. I had "issues" shall we say, aka paralyzing fear of dentists due to 2 really bad experiences. I let her know at my first visit back in 2003 that I was a fearful patient but I fear the dentist no more. She is professional and doesn't recommend unnecessary work to drive up the bill. She amazes me that she remembers everything we've ever talked about too. When I moved north of the Benicia bridge a few years ago I kept coming, and when I spent 18 months in AZ on contract work I flew in for my visits. Fortunately I live close now. The only problem is she doesn't have a solid billing staff, so bills will sit for literally months and not get sent out. They mixed up my account with my ex-husband's account and I nearly had a heart attack when I saw it, but it was rectified immediately. With the slow billing I don't know how she stays profitable, but somehow she does. Great professional staff - get a real medical biller so we get our statements timely and it's perfect. read more

This is the best dentist I have ever had hands down. She is the dentist for my entire family. My daughter is five and the first few dentist visits she saw the pediatric dentist, with varying success. I am now going to transition her to Dr. Haynes because of how much she loves going there for my cleanings. Dr. Haynes is intelligent, personable, and well versed in her profession. Her office is clean and modern and her staff is knowledgeable, helpful and just awesome. If you want to never have to look for another dentist again go to Dr. Haynes, you won't be disappointed. read more

A very good dentist. She is very pleasant and lets you know everything that you need to know about your teeth. Very pleasant staff too!

I have been seeing Dr. Shannon since she started her practice. She always takes the time to catch up and make sure everyone is doing well. I have always had excellent dental care and I am very thankful for her. We think of Shannon as part of our family. read more

I have been afraid of dentist but when I meet Dr Haynes over 15 years ago I fell in love. Not only friendly, gentle but now I go every 6 months and enjoy seeing her. If anyone needs a dentist in the Walnut Creek area she should be on the top of your list read more

I've been going to Dr. Haynes for about thirteen years and I love her as a dentist. She knows l'm nervous and takes extra care, so do her hygienists. She did have a problem with slow billing but l think that's been sorted out now. l'd highly recommend her and would give her more stars if l could. read more

If you're looking for a great dentist you've found the right lady! Dr Haynes is very knowledgable, thorough and caring! I've been going here for the passed few years and really enjoy the place :) You don't ever feel like you're getting conned into unnecessary extra procedures like most of the other dentists out there. Their billing can run a bit slow like others have mentioned but that's really the only downfall. read more

This is an updated review. I started seeing Dr. Haynes eight years ago and she remains the best dentist I've ever had--and I've seen about twenty with lots of moves in my life. I even switched my kids from a pediatric dentist to her when they were still little because she is better with kids than a specialist! She and her support staff are incredibly supportive and will make sure that every question is answered. I first chose her because she fit my insurance but it must have been fate in my favor. Am I gushing? She's that good! Unusually flexible hours in the evenings and on weekends--quick for emergencies--and don't be surprised if Dr. Haynes answers the phone herself! She recently no longer accepted my insurance and worked closely with me to make sure I could accurately assess the needs of my family to pick a new provider. In or out of network, she and her staff are worth it. I really look forward to continuing with her for many years to come. read more

I saw Shannon Haynes DDS for the first time today. She came highly recommended and I see why. I loved her! She was thorough, answered my many questions, explained the X-rays in detail and did not hurry through them, her jaw, head and neck exam was off the charts excellent, her office is really cool and comfortable. Last but not even close to least is her staff was nice, friendly and professional on the phone when I called to schedule my appointment! read more

This dentist was a great find. Dr. Haynes and her staff are always friendly and fantastic with my 4-year old son. He loves coming to the dentist. I especially like that she doesn't recommend unnecessary work and even makes detailed notes - from what type of pillow and chair setting I prefer (who does that?) to monitoring deterioration and progress. Recommend. read more

A friend of mine recommended her to me. We since recommended her to other friends. She is a great dentist. She took an emergency phone call over the weekend when our son had an accident. She took care of business. I recommend her to you. read more

I've been going to Dr Haynes for over 7 years. She is a compassionate, kind, and a great dentist. Prior to me going to see her 7 years ago I avoided dentists like lepers. I hated (eerrrr feared) going, I hated the pain, and pretty much everything about a dentist office. Now I enjoy it! Her and her staff (Ann, Sam, Vera and the rest - too many to name them all) are extended family and Dr Haynes makes it a point to make sure you are comfortable all around. They have turned something I dreaded into something I enjoy- its like going to visit a family member every six months- highly recommend! read more

I have been going to Dr Haynes since 2007, she is AMAZING. I have had to call her multiple times on the weekend or after hours when she is off and leave a message and she calls you right back and is truly concerned if you are OK. She has never, once recommended work that is not necessary. If there is work to be done and it is outside of your budget, she always provides options. I use to work 5 minutes from her office and it was convenient, I recently started working in Brentwood close to my home and made the AWFUL mistake trying another dentist to save an hour drive. It was the worst mistake, I will not name the office in Brentwood/Antioch border but I was told I needed 9 (YES 9) crowns and to replace all of my fillings. None of that was necessary. I have returned to Dr Haynes practice and now bring my kids their since we all drive in together. I have recommended Dr Haynes over the years but after trying another practice based on location, I would drive up from Los Angeles if I had too. She is a caring, friendly, genuine dentist that cares about your health and will do whatever she can to take care of you! I would give her more stars if I could. read more

I've been seeing Dr. Haynes for so long that I just call her Shannon now. She's a great clinician and an even better friend. My kids love her. She's gentle and caring and super-knowledgable without runaway ego. But, if she doesn't know something, she's not afraid to consult a colleague straight away. The office fits her vision of a clean, welcoming and happy place. The staff is first-rate. I don't normally gush. But, I honestly don't think you'll find a better family dentist. Big E read more

The best dentist ever!! Amazing with kids!! Totally went above and beyond for my son. Went through 5 dentists and oral surgeons before I found Dr.Haynes. She is honest and truly cares for her patients, and is not about just making a buck. Thank you Dr.Haynes for everything!! read more

During a routine cleaning, Dr. Haynes recommended fillings for a couple of teeth. I declined. I've known about two small cracks on my teeth for many years. They don't bother me. I have been told by previous dentist that it is not necessary to fill these cracks. A couple of months after my visit I received a statement from my insurance. The statement showed charges paid for a second visit after my routine cleaning. Further investigation shows that Dr, Haynes office billed my insurance for a second visit to work on the fillings she had recommended during my routine cleaning. I contacted my insurance immediately to inform them that the second visit was a complete fabrication by Dr. Haynes office. My insurance made an appointment for a third party consultant to evaluate the work she claimed she had performed. Unfortunately, the finding by the consulting dentist were that "fillings were no longer present". Well the consulting Dentist is correct. No fillings were present, however, he also stated that he could not with certainty assert that the fillings could have fell or been removed. What person in their right mind would remove tooth fillings? Or denies having been to the dentist for tooth fillings? Because of the consulting dentist findings, Delta Dental, my insurance carrier, did not pursue a refund of the fraudulent charges. I contacted the Dental Board of California to file a complaint about the fraud. They stated that it was out of their jurisdiction, As they only investigate dental work related issues. My case was strictly about fraud. No dental work ever took place! My next step is to contact the California Department of Insurance. Hopefully they can do something about the fraud being committed by Dr. Haynes. One has to wonder how many other fictitious claims are being filed by this Dr. If you have visited her office, please check your records and compare what is being billed to your insurance. If you have not yet been to her office, consider looking for a decent and honest dentist. There are plenty of them out there. Dental Board of California Claim # 4402017000259 read more

As stated below from another customer that her invoicing is way behind. Received a letter 7 years later with fraudulent items. None of that type of work was ever performed. Put a letter with the statement stating many invoices were sent when they weren't and that collection action would be taken. Needless to say malpractice with fraudulent charges to collect along with 4 years cover State of limitations under California. How could you even think to believe after 7 years to send out a letter....1 star because you have to leave one. People be very cautious of going here. read more

She has come down a few notches in her quality of care over the years. She does not admit when she makes a mistake. Had to switch to another dentist who found Dr. Haynes medical decions to be questionable. I will not be going back to her. She and her staff are very unprofessional when it comes o gossiping in her office read more

Dr Haynes is pretty awesome in that when I had an emergency, she fit me in right away and took care of things. Shes very personable and can explain the dental procedures so we understand what's going on and what to expect. She's also available via email which is great. read more

Dr. Haynes is a good dentist, she takes her time and seems thorough. My issues are with her front-of-office staff. Her billing is YEARS behind and when it finally comes it "looks" like they've been mailing invoices, then they tack on a little note about taking legal action if it isn't paid by the end of the month. Trying to figure out what's going on I call the office to find out...they're ALL on vacation until the end of the month! The other issues I've had with the front-office staff was considerable and unprofessionable gossiping. It doesn't matter if it's other patients (it was) or their personal lives (that too) you just DON'T DO IT. You could overhear one woman on the phone trying to get insurance approvals and had I wanted to I could have written down severl social security numbers, addresses, maiden names etc. HIPPA anyone?? When trying to get a check-up appointment I wss told that "the person" able to make appointments would call me back and that never happened. Trying to get a crown put on became such a joke that I gave up. I know she employs family for some of her staff and that may be the issue. If you can't manage them then they need to move on. Instead, I'm moving on. Too bad, Shannen was fine but the rest of the office is a hot mess. read more

All I can say is if you're scared to go to the dentist Dr. Haynes is the dentist for you!!! I have had horrible experiences in the past with dentist. Dr. Hayne's and her amazing staff is beyond my expectations. I have had horrible dental issues and she made me feel so comfortable and relaxed! Yes, that's possible at the dentist office. She is so professional, informative and you can tell she enjoys what she does. You can tell her staff enjoys working with her. They are so happy and professional. I'm so grateful for her and her team. read more

Terrific dentist and explains thoroughly, very good with kids. Neat office, kid friendly too, friendly and very capable staff. So glad we found her as a dentist for my teen. Also, good with adults. read more

Dr. Haynes office is actually fun to come to....something I've never experienced with a dentist before. My dental hygenist is great and everyone has a fabulous attitude. Dr. Haynes and her staff provide the best dental care I've ever had. read more

Shannon Haynes was the dentist for my entire family for many years. I moved away and miss her terribly. I even drove to my appointments all the way from San Francisco for a while but she isn't in the network for my new insurance. I couldn't say enough about this amazing dentist. She is such a warm and friendly person that you actually look forward to going to see her. She is gentle on your teeth and takes a conservative approach. She will never reccommend something you don't need and you can completely trust her. She did beautiful bridge work for me which lastest much longer than any other dentist said it should. She also took an emergency visit for me over the weekend when I chipped my front tooth at work. I had a date the next afternon and was freaking out because I looked like a hockey player. She met me at 8am in the morning and had me out the door looking good as new just in time for my date. My entire family has seen her for years. She even saw a relative from out of town who had a dental emergency. You couldn't find a better dentist in the entire bay area. read more