Been filling my bottles here since 2018 and never had issues. Water is great, way better than…read morebottled imho, and prices are fair. They added alkaline for $1/gallon a year or so ago To the owner: I refilled yesterday and all my water tastes off. It's like tap but leaves my mouth dry. Not sure what the issue is but I would appreciate if we can refill free of charge to exchange this batch with fresh water once your maintenance is done. Thank you!

Closed the doors way before 7pm. When I asked why the doors were closed 15 minutes before 7pm. The…read moreguy running the store said that he had to because there were to many people so he did a last call 15 minutes prior. Horrible customer service. They shouldn't show that they close at 7pm then.

We had to MCS to install the saltwater tank system and filter under the sink…read more The technician was very professional and did a excellent job This is the second time we had MCS installed the saltwater system. It's very reliable. I highly recommend others who want to install a saltwater system should go to MCS

When the water purifier in my shop suddenly broke down, I contacted the original company that…read moresupplied it for repairs. At first, they proposed: $210 to replace the filter, plus $180 to install a new machine (the machine itself not included). I explained that I already had an unused backup unit of the same brand and model, also purchased from them. I only needed the old unit removed and the spare one installed, without replacing the filter. Based on their original logic, it should have just been the $180 installation fee. However, they changed their story and said that removing and reinstalling would cost $360 -- then added, "We can charge you $280." After that, they strongly pushed me to buy a brand-new machine for $700-800, with installation charged separately. The technician even claimed that removing the machine would cause continuous leaking because he "couldn't find the water valve," and that many parts would be needed for replacement. But the valve was right next to the machine, clearly visible. As a professional, saying he couldn't find the valve was hard to understand. If they had been transparent from the beginning -- for example, clearly stating $180 service fee plus $100 additional part -- I might have accepted it. But constantly changing the quote, exaggerating the difficulty, and steering me toward buying a new machine only made me feel like they saw me as an easy target. In the end, I handled it myself. The whole process took less than 10 minutes. No extra parts were needed -- just turning off the water valve, disconnecting the tubing, and reconnecting it to complete the swap. Sigh... I understand that every business wants to make money, but the way you do it really matters.

They cleaned up their mess and everything pretty quickly. I just wish they would explained the…read moreextra costs for the filth replacements better.

I have one good thing to say about this company, which is once the system is installed correctly it…read moreworks (not so sure yet on the system being advertised to clear up scale on the faucets just yet but I will update my review within 6 months of usage). Problems: 1. Sales person advertised that the system could be installed in the garage with no problem (mind you the actual techs were not present). - This was not the case as when the techs showed up, they indicated would need to dig across the entire property to install in my garage based on where my water main was located, thus my filter was installed outside which is subject to weather issues. They convinced me that they had some weatherproofing methods available and there would be a bypass installed in the event of freezing, etc. 2. The salesman (they will visit you) advertised that the technicians had all necessary tools to see existing structures/cables underneath the ground and if indeed they did hit anything they would repair it (to include sprinklers). - When the technicians arrived, they immediately started digging and asking questions that the sales person had the answer to the day prior. Puragain hit internet cables and sprinkler power cables. It took them 2 days, plus a couple of call backs (explain this in next one) to complete the installation. Installation was advertised to take half a day. Thus I spent New Year's Eve holding a flashlight to assist the team that was unprepared for the job. They arrived at 9:00am and left that night at 9:30pm. 3. Call backs: The technicians came unequipped to perform the work required the 1st time and tore up the yard during the installation. We called them out 3 times to pound back the soil and grass they removed during the installation. Additionally, they forgot to cut the water main back on after they claimed they were finished, thus we had no water flowing after about 5 minutes of trying to get the air out of the pipes as instructed. Thus they came back and cut that back on. Lastly, when I tested the sprinkler system, an immense pressure built up just underneath the filter and water blasted all the way up to the second story of my house (no damage to the house) but they had to come and fix that as well). 4. Sprinkler Issue: They were able to fix the pressure problem underneath the filters, reconnect the internet power cables successfully, but they severed my sprinkler power cables (~ $800), and still 2 zones in my front yard are not working. The ultimate worse thing is that Puragain said they would pay for the Sprinkler technicians required fixes (in writing). They have not paid a penny and it's been just short of two weeks in requesting a status on paying for an invoice to fix my two zones in my front yard and send us a check for the ~$800 when the service tech came out prior. The Heath TX City Manager, who is somewhat of an owner of Puragain, multiple responses to this issue has been that the invoice was sent over to Accounting (no payment) and that he had not heard back from Accounting. Bottom Line: I would never recommend this company to anyone at this time.

Great product and service. Delivery is always on time and if you need more water you can always…read morerequest more and they bring it right away. Great service, could not be happier. Thank you Prive water

Always prompt and responsive. We switched from water bottles to Prive about a year and a half ago…read moreand we are happy we did. King is the best, he always responds right away and our delivery gets scheduled right away. Water taste so refreshing and so good cold. We use our Primo to make our coffee too and it has allowed us to remove one more appliance from the kitchen

I've been a loyal customer of Presh Water for a very long time, and I can honestly say they always…read moreprovide great customer service and great pricing. I especially want to recognize your driver, Jesse, for always being such a huge help and providing such fast delivery service. He is professional, friendly, and always goes above and beyond. Because of experiences like this, I will definitely continue doing business with Presh Water. Highly recommend!

I'm still recoiling in horror as I write this…read more We've been using Phresh for alkaline water delivery for about 3 months and have enjoyed the convenience. But while my husband and I were changing out an empty 5-gallon bottle, we noticed a white, thumb-sized fleck floating at the bottom. At first I assumed it was just a piece of plastic from the cap, so we emptied the bottle to check. To my absolute horror, it was a slug. We had been drinking water from that bottle for the past week with a SLUG floating in it. I gagged immediately. It was absolutely disgusting and alarming. Another reviewer mentioned finding a paintbrush and pencil at the bottom of their bottle, and I wish I found that than this. How sanitary is their bottling and quality control process if a slug can end up inside a sealed bottle unnoticed? I'm still sick over it. I wish I had taken a picture, but I was so disgusted that I immediately dumped it down the sink. Going to refill my own water from now on, at least I can see the cleanliness with my own eyes that way.

Insane, charged 50 dollars shipping for a 44 dollar filter set. Never heard of anything like this…read morehappening before. We will see how long it takes to put the money back on our card. Never order from them again.

FALSE ADVERTISING - they only post reviews that they want on their website, try to leave a google…read morereview and can't. They sold us a water softener that doesn't soften the water. Their futura is just a salesmans dream, it does nothing and costs a fortune. One year later and all the faucets in the house are plugging up. If anything, I think this made things worse!

I have spent HUNDREDS of dollars if not more over the years with this company purchasing filters…read morefor my Kangen water machine and most recently $99.95 on August 5th and they "SUPPOSEDLY" sent me a countertop filtration system that WAS NOT delivered. Upon emailing back and forth with "Cynthia" her exact words are "Dear Jonathan,   I am sorry for your current situation regarding you never receiving your order. I spoke with my Sales Manager and I have been informed that, Yes we do have insurance on some items but it only applies to "LOSS" or "DAMAGED" items. "DAMAGED" meaning broke/cracked during (USPS) transit. "LOSS" meaning the item got lost; has no movement during (USPS) transit.   And, unfortunately once the shipping service (USPS) states that your item has been labeled "DELIVERED" to it 's shipping address; insurance can no longer apply.   I am sorry for any inconveniences. I really tried everything possible to do more. I strongly suggest you contact a supervisor at your local post office, maybe they can do something more. Thank you very much for your time and business". With that being said you have lost a long time repeat and loyal customer. The fact this company refused to do anything at all to help rectify this is appalling, disgusting, insulting, and messed up. They don't value customers at all and they are just another greedy company that puts money in front of people Stay away from this company!!!

There alkaline water is so good. I'm a personal trainer and I workout often. Using alkaline water…read morehas made a difference on my hydration levels. All my clients drink it & they love how it taste. The water systems are easy to use & install. They have series of model to choose from. Highly recommend the IE 900 system top of the line stuff. The staff is super friendly, they let try free samples.

Prompt and very competetive…read more Had a 50Gal Gas Water Heater went out at my rental property. Out of the 5 bids from Yelp, Water Heater Warehouse came in with best price which includes a $100 discount for return customer as I've used their services previously. Maria was very helpful in set up the quote and scheduled Arturo to perform the replacement within the SAME day. Arturo showed up on time and completed the work within one hour much to my tenant's delight. The process and payment were very professionally handled. Much appreciated and would not hesitate to recommend Water Heater Warehouse to others.

Water Heater Warehouse did an excellent job on replacing my water heater…read more Securing it to the wall in case of an earthquake was a great peace of mind for me. The Quality of their work was outstanding.

Never had problems until April 2025. For 10 years service has been good. Now we have missed…read moredeliveries and I can't get in touch with customer service. I'm put on hold for an hour after I tell them I'm not a new customer and the system cannot find my account. Now our machine is not working properly, so we can't use the little bit of water left. After 43 minutes of waiting today, I spoke with a very rude Maz of customer service who told me they have gone through a system upgrade and my April 17 delivery would now be May 9 and I would need to request a credit for the previous month. She also told me to use my time while waiting online to multitask and use a different phone for conference calls. This is not ethical. I will be reaching out to Costco Senior Buying Team whom I have the account through to let them know how their members are being treated.

Horrible horrible idiotic service. Got a message my water would be delivered by 9:30 am. I waited…read moreand got a message it would arrive by 11:00 am. That time came and no delivery. I checked the app and it said by 2:00 pm. It's now after 5 pm. I called Primo TWO HOURS AGO and am still on hold. Checked the app and today's delivery is now missing. Or shows next delivery in 2 months with a "skipped delivery" in two day. This company is worthless. Please don't respond. You people have done everything possible to get people to cancel your service and I know several friends who have done just that. This is pathetic.

wow just wow. sucks that companies like this are offered the chance to operate the water for…read morecities, this is quite honestly the worst facilities company i've ever had to work with.

Considering all the negative reviews, I'm very surprised at the service we received today. My…read moreneighbors water meter was filling with water and leaking over to ours. Suburban Water sent a technician who arrived within 15 minutes. Jay was very professional, calm and friendly. He managed to fix the problem right then and there. Luckily it was on the city side and not the residents fault. Overall, very happy with the service provided with Jay who represents suburban. Give another thank you to Jay.