Never had problems until April 2025. For 10 years service has been good. Now we have missed deliveries and I can't get in touch with customer service. I'm put on hold for an hour after I tell them I'm not a new customer and the system cannot find my account. Now our machine is not working properly, so we can't use the little bit of water left. After 43 minutes of waiting today, I spoke with a very rude Maz of customer service who told me they have gone through a system upgrade and my April 17 delivery would now be May 9 and I would need to request a credit for the previous month. She also told me to use my time while waiting online to multitask and use a different phone for conference calls. This is not ethical. I will be reaching out to Costco Senior Buying Team whom I have the account through to let them know how their members are being treated. read more

Sparkletts Water - Piling up outside. - Water Delivery Near Me - Los Angeles, California

Horrible horrible idiotic service. Got a message my water would be delivered by 9:30 am. I waited and got a message it would arrive by 11:00 am. That time came and no delivery. I checked the app and it said by 2:00 pm. It's now after 5 pm. I called Primo TWO HOURS AGO and am still on hold. Checked the app and today's delivery is now missing. Or shows next delivery in 2 months with a "skipped delivery" in two day. This company is worthless. Please don't respond. You people have done everything possible to get people to cancel your service and I know several friends who have done just that. This is pathetic. read more

Sparkletts Water - Sitting there since 6 am. It's now almost 8 hours later. This company really doesn't want customers. - Water Delivery Near Me - Los Angeles, California

RIP Sparkletts, bought out by Primo Waters and went straight downhill, very dishonest business practices, leaving items never ordered EVERY delivery, then charging for them no matter how many times I called or complained to the driver, cancelled read more

Sparkletts is now Primo. RUN AWAY ASAP!! I started Sparkletts water delivery though Costco. For years, I never had an issue with billing or service. Then "Primo" took over around April 2025. EVERY MONTH THERE IS A PROBLEM, from day one. They screwed up the Costco accounting and started a "new account" with billing at a different rate from the Costco contract (they did not tell me, I figured it out after multiple phone calls- that is another issue I will not waste time on now) Then they changed delivery days and screwed that up. They did not deliver but charged me for the delivery and essentially called me a liar when I told them there had been no delivery because their freaking "system" said water was delivered. HOURS wasted on the phone over water delivery!!! NOW, I just realized I have been paying a late fee every month for a year because THEY changed the billing/payment date without any overt notice. Also, you are not advised there a late fee will be accessed on a certain date, you only learn of it when you check your invoice- which is not readily accessible. I believe they hide the details on purpose just to get that extra $20, yes $20. This is the only Costco vendor I have ever had a problem with. When I called Costco to complain, they said a representative would call me back. The did, a representative from PRIMO waters that basically dismissed my complaints as the issues are minor and fixed (only after multiple phone calls) and I could always find another service if I did not like theirs. I have been looking for a new water service, but Primo appears to have a monopoly in my area. COSTCO SHOULD BE ASHAMED! yeah, right... I will be shouting rip off when I pass the "Primo" vendor at costco and I am telling everyone who will listen to RUN, not walk. Oh, I almost forgot. They tell you you can clean your dispenser yourself by watching an online video. NOT TRUE. The online video is for TOP loading dispensers. Costco/Primo only rents bottom loaders and you have to use their expensive and inconvenient cleaning service. WHAT A RACKETT!! read more

Absolutely horrible and canceled my service. I hope Costco pulls there contract as well. Ever since the merger water quality has gone down. I didn't want to switch to arrow head and they never offered me an option. Delivery times have changed, driver has changed, water quality is at an all time low. Will it be inconvenient to go fill my own water sure. Will I do it. Absolutely. Also from what I hear from people who work here they are also unhappy. It all stems from the top. It was a good run with sparkletts but I'm disappointed in how it ended. Be warned. If you have a contract or are looking into getting one it isn't worth it. I had leaky water jugs, dirty jugs delivered , and subpar customer service. Stick to just buying your own water or getting water bottles for the house hold. read more

Sparkletts to Primo has been ABYSMAL. Multiple missed deliveries continue to be charged. Missed delivery just yesterday: we saw the delivery truck in front of our triplex but no waters were delivered and our empty bottles weren't picked up. Best of all, the delivery person uploaded a photo of my triplex as "proof of delivery" on the website. Customer service wait times are at least 45 minutes... and as I type this up it's been 30 minutes and counting. Last time I called to cancel services and representatives kept transferring me to new reps with more waiting, I had to hang up. Wish me luck today. Edit: Supposedly my account is canceled now. It's not reflected online. I've been on the phone a total of 2hrs 18 mins. I'm still waiting to speak to a supervisor as they won't reimburse me the missed delivery. I doubt anyone plans to answer. read more

Sparkletts Water - Trying to adjust delivery services and one bottle is $36?? - Water Delivery Near Me - Los Angeles, California

After 13 years of great service with Sparkletts they were merged/purchased by Primo/Refresh brand and service went downhill. I've had 6 missed deliveries in the last 6 months, 2 in the last week. This last time I've been left without water and a promise to deliver in 5 days. Just unacceptable. I closed my account today, purchased a Brita filter to get me by, and I'm shopping for a new company to get my business. I've seen many reviews/posts about others having similar experiences. It's really unfortunate that they've failed miserably through this transition and are failing their loyal customers. It's no wonder their stock has tanked 34% since the merger. read more

Primo took over several water delivery brands, including Sparkletts. It's been a hot mess ever since. Even canceling the service and getting our equipment returned hasn't gone right. Do not give primo/ready fresh your money. Find a local, reliable service. There are several. read more

We like your delivery person, but we pity him, because your customer "service " is TERRIBLE!! The company made an incorrect billing (in the company's favor, of course) and in trying just to speak with someone there is nothing short of impossible. Every time we are "transferred " to a "customer service" person, the call drops and we have to call again, over and over and over! A "customer service " manager left a call back number on our voicemail at 7 am with the wrong number! We are surprised the state has not pulled their license. The last 3 months it has been going like this! read more

Service has tanked since the Primo buyout. My order for Sparkletts drinking water was replaced with Arrowhead without any notification from the company. If I wanted Arrowhead spring water I could go down to the gas station and buy it for a quarter of the price. Quality of the product has gone down, the website and app won't let you manage your orders so you have to call customer service and wait 40 min to make any changes . Account information can never be found via the automated phone system, it's an absolute nightmare. Canceled my recurring deliveries today and will no longer be using this service. read more

Terrible service. Ever since the merger from Sparkletts to Primo Brands my experience is nothing short of awful. The delivery instructions are consistently not followed and my empty bottles are not picked up. I not have a laundry room full of empty bottles. Truly poor service and do not recommend this company at all. Definitely consider other options. read more

I never take the time to write one of these, let alone leave a negative review, but this has been the most unreliable experience I have ever had with a company. My water service used to be solid and consistent until the merger. Since then, I have had false charges and several missed deliveries. I eventually canceled my account and requested my empty bottles be picked up. It's been more than three months since then, and my scheduled pick-ups have been canceled without notice every time. Today was my fourth attempt, and once again there was no show. I now have several 5-gallon glass bottles taking up space, which has even caused a past-due balance on my account. Highly recommend using an alternative water service. This trouble is not worth it. read more

Sparkletts Water - Water Delivery Near Me - Los Angeles, California

Why oh why did Primo buy Sparkletts only to turn it into a crap company? We loved Sparkletts, the last delivery guy said he also loved the Sparkletts and does not like Primo, neither do we. Customer service is non-existent. I've called and emailed, no response. They've apparently got a bot answering these reviews. Bring Sparkletts and the excellent service back! read more

I'm having the exact same experience as everyone else. Primo/Sparkletts water delivery was good and Primo/Sparkletts customer service was good. They rarely missed a delivery, and if they did, they would be able to come the next day. Whenever a bottle had a problem, they'd replace it within a couple days. If the count of bottles at my house was incorrect, a quick call to customer service would get the problem resolved. Then the problems started: On April 15 I got an email that Primo customers would be moved to a new system (ReadyRefresh) effective Monday, April 21. On April 17, I got an email saying that my regularly scheduled delivery would occur on Monday, April 21. On April 21, I got an email saying that my regularly scheduled delivery would occur on Thursday, April 24. What?! Monday: I contacted customer service and got through right away, but was told that my account was migrated and I'd have to talk to migration team. I was put on hold forever, and when I finally talked to someone, I was told I would still get my delivery that day. End of Monday: No delivery Tuesday: I contacted customer service and again was told I'd have to talk to the migration team. I was on hold forever, then given the option for a call back. End of Tuesday: No delivery, no call back. Wednesday: I contacted customer service and again was told I'd have to talk to the migration team. I was on hold forever, then I gave up because I had to get on with my life. End of Wednesday: No delivery, no call back. Thursday: I contacted customer service and again was told I'd have to talk to the migration team. This time I pleaded not to be transferred because they don't actually answer the phone or call back. The agent gave me a "direct" number that I could call if I didn't want to wait. I was then put on hold, and I requested a call back. I called the so-called direct number, but that team also transferred me to the so-called migration team. I hung up. Thursday afternoon, I finally got my water from my new delivery guy. --- Fast forward to today, about six weeks later. I've gotten two of my normal deliveries and they've inexplicably missed the third. Called customer service and they said I have to wait a full week for the next available delivery. I'm done. I'm going to find someone else for water delivery. I'm also going to contact Costco to tell them to stop referring their customers to this new conglomeration of bad customer service and higher prices. read more

NEED A NEW WATER VENDOR? TRY "URBAN OASIS" I know most of these reviews are negative post-acquisition but I wanted to post a recommendation for a local water company that has amazing customer service and is cheaper. I've worked with them at two different offices and have nothing but nice things to say. Hope this helps! read more

Update: this company is still terrible! I got billed for two delivery no-shows, and I can't get in touch with a human being to get an answer or a refund. I've been out of water for the last month and a half. My cat has pancreatitis so he needs very good drinking water, so I just haul the bottles off to CVS to refill with reverse osmosis water. read more

If I could leave 0 stars I would! Primo waters (used to be Sparkletts then ready refresh) ran my card for over $400 earlier today WITHOUT my authorization. I had to call my bank to report it as fraudulent activity. I have been on the phone with primo waters now on hold and transferred multiple times for over an hour and a half. I will be contacting the Costco senior buying team since I got the account through them. STAY AWAY FROM THIS COMPANY!!!!! read more

Sparkletts Water - Over an over hour and a half call to primo about an UNAUTHORIZED over $400 charge to my debit card. Btw still on the hold with them - Water Delivery Near Me - Los Angeles, California

HORRIBLE! BEWARE!! After the Primo takeover, my delivery schedule has been all over the place! My delivery was scheduled for today and guess what, NO WATER! Now I must go to the store because we have NO WATER! I called customer service during the local time specified and they said the call volume was too high and to call back later. I guess a lot of complaints are coming in today! I'm not wasting my time waiting on hold for hours. Instead, I've filed a complaint with the Better Business Bureau. After reading the comments, they better not even think about sending me Arrowhead! I'm on the edge of cancelling if they can't get their business in order! read more

As many have already stated, Sparkletts is no longer a reliable company. After years, decades even, of great service, it has all taken a drastic 180 the past few months. First of all, one of the bottles they last delivered had a crack in it. This caused a leak which damaged our floor and dripped down to the downstairs unit. They promised a free replacement bottle next delivery but we have yet to receive that delivery. We have placed more than 5 calls to schedule a delivery, and each time they did not show up and we are still without delivery even after 2 months of this ordeal. We saw "Business Owner Cara K" replying under each Yelp review and sent them a message as requested and no answer. It's been about a week now. Completely unacceptable. We are looking to cancel our service with them immediately and try Phresh Waters. Sparkletts should give us the decency and tell us what is going on and what is causing this dramatic shift. Rather than having their representatives say we never filed a delivery each time, clearly not true. read more

DO NOT USE PRIMO BRANDS / READYREFRESH. They are unreliable, unresponsive, and completely disorganized. I placed an order for water delivery on May 31 and again for June 10. Not only did they cancel the first one, but they also rescheduled twice for the second--claiming they're switching companies, which is not my problem as a paying customer. We've literally gone days without water, and no one will reply to emails, return calls, or take accountability. I've now sent over 25 emails/messages. Nothing. They keep pushing delivery dates like we're supposed to just deal with it. You can't run a company that provides drinking water like this and expect people to tolerate it. If I ran my business this way, I'd be out of one. If you care about service, reliability, or basic communication--do not sign up with this company. They should be ashamed of how they treat paying families who depend on them. Also reporting to BBB. it's all the same company don't be fold Sparklets primo and ready refresh read more

Wow. I've never wanted a Yelp 'zero star' option so badly--Primo/Sparkletts/Ready Fresh...whatever shell company/corporate-merged-monster-company this is now has the worst user experience/customer service experience I've ever encountered. It started by wanting to change a delivery date...not possible. Then wanting to change the order...they got it wrong. Then trying to get in touch with anybody at this company....impossible. And now, we just want to cancel our service...and it can't be done! Oh, and just for good measure, we can't take our credit card off of autopay, so I guess we'll have to contact the CC company and issue a stop payment. Did everyone over there just disappear? Is there just an empty building on the east side that's now filled with water jugs and ringing telephones...it's almost scary. I guess it'll be funny once I'm actually able to cancel our subscription--funny in like a Kafka novel way or akin to Brazil or some dystopian fake comedy--but until then, I'm in a parched hell and there's no water in sight. read more

After 35 years of delicious water, on-time deliveries, and superior customer service, Sparkletts missed its June 2025 delivery. We could not sign on to the website, we could not contact anyone by phone. Suddenly, 3 bottles of Arrowhead showed up on our doorstep, BUT... it tasted like DIRT. Mud AND WATER MIXED TOGETHER! I WON'T EVEN GIVE IT TO MY DOGS. IT IS USED TO WATER THE HOUSEPLANTS - PERIOD. IT WAS A VERY SNEAKY, AND Unfortunate handling of the buy-out. PRIMO will not get my next 35 years of business in any way, shape or form. SAD to hear that our LA mountain spring water plant closed down after being in business for Angelinos over 100 years. Primo monopoly is a tragedy, with their inferior product. Good riddance PRIMO. Cancelled my subscription. read more

Waterless for 5 weeks now. As with EVERY other post this month, issues ONLY started post acquisition. My family has been sparkletts customer since 2015 with no problems until now. Wife calls, waits and hour to speak to someone, only to end up with a rep that barely speaks English. Empty water bottles are outside literally collecting dust at this point... 0 stars. read more

I've been a loyal customer for years, but ever since the merger with Primo Brands, everything has gone downhill. My cooler stopped dispensing cold water, so I scheduled a replacement for May 7--no one showed up, and no one called. My husband spent 90 minutes on hold to reschedule for May 14. Again, no one came or called. Today, I spent over 2 hours trying to reach someone--got disconnected after 40 minutes, and finally spoke to a very rude rep after 1 hour and 19 minutes. She said my service would be canceled and scheduled a pickup for this Friday, but wouldn't send a confirmation email--just a "confirmation number," which doesn't inspire confidence. Bottom line: Avoid this company. Customer service is a nightmare, and I doubt my cancellation will be honored. read more

Since cancelling my service at the beginning of July, I have been calling Primo to refund my credited $229.05 for returned empty bottles to my linked debit card. I've called them 13 times, each time getting directed to a different customer service rep. I've been told a variety of things; hearing multiple times that the refund will take and where from 72hrs to 3-5 business days. Over a month later, still no refund. The $229.05 is still sitting in my Primo account. One rep directed me to a collections agency, who had no idea what I was talking about since I was calling about a refund, not paying an overdue balance. The last rep I spoke to had no answers except to call my bank and verify if the payment was rejected. Well, I called my bank. They confirmed that they do not reject refunds, and that no refund from Primo Brands is pending. I'm sick and tired of the games they're playing. Constantly giving me the run-around. This is after cancelling over a month ago due to multiple delayed deliveries and overcharging me for empty bottles. I've never seen anything like this, and am looking into filing a claim with small claims court. Unbelievable and unacceptable. read more

Same as everyone else here lol what a joke. I have been a long time customer and everything was going well until one day we realized water hadn't been delivered. I've called their customer support center 5-6 times and have collectively been on hold for 6+ hours. The AI chat bot in the app and their website doesn't work, their hood music says to go online but their site doesn't work, my account was shut off, then turned back on, then they skipped multiple delivery dates, then they just stopped caring. I'm supposed to receive water on Tuesday, but I've been told this 3x before so let's see what happens. I had them give me 4 free bottles of water and a year free delivery. I hope others see this and get even more from them. What a mess. Terrible job Sparkletts, Primo, ReadyFresh or whatever you're called now! read more

Sparkletts Water - lol I'm having to fill the water containers myself because I haven't had water in over a month. Pathetic. - Water Delivery Near Me - Los Angeles, California

I've been a customer of Sparkletts.com home delivery service for over 10 years in Ventura, and starting in April 2025 they've turned into Primo Brands, and now have AGAIN changed to something else like ReadyRefresh Primo Brands?! I've downloaded two new apps and created two new logins just to be able to view and access my invoices and account online in the last three weeks. It does NOT inspire confidence in the professionalism or competence of this company. Even more irritating: the price per 5-gallon drinking water has slowly increased over the past 6 months from $9.99 per bottle to 10.99, then 11.49, and now 12.49 per bottle without ANY notification of price increase until I investigated the info on my invoices. So I've gradually been paying more per bottle for the same product without any justification or notification of the increase. And this is even after I called customer service last year to request a price reduction because bottles were being advertised for new customers at $7.99 while I was paying $12.49. So they've just sneakily bumped me back up to the price I was paying a year ago, without explanation or letting me know in any way. Finally, they're now discontinuing Sparkletts itself and now substituting Arrowhead instead. I'm snobby AF about how my water tastes and I HATE Arrowhead. Needless to say, I've been disappointed and angered at every turn working with this company over the last couple of months in particular. I'll be looking elsewhere for water delivery and STRONGLY recommend against using them for your home or office water services. read more

I am completely done with Sparkletts. We haven't received a water delivery in over 11 weeks -- despite paying for it the entire time. We specifically signed up for pH water, only to find out (after the fact) that they no longer carry it and have been delivering regular Arrowhead water at premium pH water prices. Customer service is a nightmare. You'll be on hold for over 2 hours, and when you finally get through, they'll promise to deliver the following week and even offer a free 5-gallon jug as an apology -- but guess what? No one shows up. When you call again, the whole process starts over. It's an endless loop of delays and broken promises. I finally called just to cancel and offered to buy the machine I've had for a year so I can start purchasing water elsewhere. The machine costs $173 -- but they told me to just buy a new one for $179.99 instead. What?! Then they put me on hold to transfer me... and hung up on me. Unbelievable. I'm now getting my water from ECO H2O CENTER -- $9 for a 5-gallon jug of actual pH alkaline water, no headaches, no games. Sparkletts has lost my trust for good. Avoid them at all costs. read more

Sparkletts Water - Water Delivery Near Me - Los Angeles, California

If I could give them ZERO stars I would. We have been customers for over 15 years and this merger is the worse merger EVER! They have cancelled my delivery 4 times. Never had this problem before. The water tastes like tap and not the filtered water I pay for. Contact Us: YEAH RIGHT! 1. Have tried using the chat bot at several times of the day, on different days and its always the same thing. We don't have an agent available - redirects to a link for their Help Center. 2. Don't get me started on finding a phone number for them. Its like some big military secret. Was redirected to different FAQ sections to find it. Finally found it. HURRAY! EUREKA! --- Yeah no...Let me tell you what happened: My husband called last week, after being on hold for 1 hour, spoke someone at the call center (located in the Philippines) and could not understand a word they were saying. When husband asked to speak to a supervisor he was put on hold and then transferred back to the main directory. He waited another hour, spoke to someone who was so soft spoken you couldn't hear him/her or whoever it was. Didn't resolve the issue either and somehow the call magically disconnected. 3. Found a phone number for Corporate. Guess what? Calling corporate doesn't work either. Left several voicemail messages and zero response. 4. I found a number on the FAQ page for cancellation, hahaha what a joke. I called and they are not open at this time although it say 8 am - 6 pm local time. Well local time in Pacific Time, means they should still be open. It's utterly ridiculous. I received a bill today that says they are going to charge me $20 a month rental fee for a cooler, plus rescheduling my delivery? Not acceptable. After 45 minutes on hold I cancelled service. Let's see if the really do come and pick up their bottles and cooler. Amazingly they didn't even try to keep me as a customer. They said if I wanted to they could offer me $1.00 off my delivery service. --I just laughed. What else can you do... Stay away from Primo, ReadyRefresh and their new merger. Its a total nightmare and a joke of a business. read more

Hello, I'm just here to confirm what everyone else has been saying. I've been a satisfied customer for 7 years but as of April, the service has been absolute garbage. I'm completely out of water and have been waiting on a delivery for 3 weeks now. Every week I get the same email "We had an unexpected delay and are unable to complete your order today." Any attempt to reach customer service is a complete waste of time and any attempt to switch to another brand takes you directly to the Primo website which means this trash company has a monopoly over all the water services now. I recommend you explore alternatives. read more

Sparkletts Water - Been sitting outside all week. - Water Delivery Near Me - Los Angeles, California

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Sparklettes has has held 400$ of my money captive for months now. I think they are trying to steal from me at this point. We used to get mountain valley spring water from them which they stopped carrying. We were never made aware of this they just kept rescheduling our deposit. Now we have 10 glass bottles of which we've paid a 40$ deposit on each that they REFUSE to pick up. We have set up the pickup maybe 10 times. Lugging the heavy bottles back and forth. We've spoken to supposed managers that have convinced us that they were "personally taking care of it" and even calling us that morning to say "it's definitely set up for today. THEY WILL NOT RETURN OUR MONEY!!!!!!!!! read more

Sparkletts Water - 10 bottles that they've failed to come come pick up For months - Water Delivery Near Me - Los Angeles, California

I've been a loyal customer for over 10 years, but since May 2025, service has declined sharply. I've experienced missed deliveries, long hold times, and most recently, a damaged water bottle that leaked and caused floor damage. Despite calling multiple times and speaking with Juan and Debbie. They informed me that the issue would be escalated to the district operations manager, Diego, who would follow up with me. That was over a week ago--no one has contacted me, and the promised delivery has still not been made. This ongoing lack of communication and accountability is extremely disappointing, especially given the level of service I've come to expect over the past decade. I feel completely disregarded as a customer. read more

Horrible service! Do not waste your money and your time! I was a Sparklett's customer for over 10 years and since the merger with Ready Refresh, there is no one who will answer my calls and NO WATER DELIVERY for two months! Drop them like a bad habit. Try Zutra Water! Better service and better water. https://www.drinkzutra.com/ read more

WORSE WORSE WORSE service! I've had Sparkletts for decades and recently, since they were acquired by Primo, they've been nothing but problematic. They don't deliver when they say they will and they'll reschedule delivery without explaining. They have the audacity to have an app that prompts you to tip their delivery service, too! With their horrible service. they expect a tip? What a joke. I'm sorely unhappy with this company. I'd like to find an alternative but they seem to have a monopoly with water delivery but I'm still looking. read more

I had 3 water companies over the years! Hinckley and sparkletts no problems. Primo, is a nightmare. I guess they trying to go high tech but it doesn't work for me. I called on Veterans Day to close the account, pay the bill and get a pick up date. Instead of getting a confirmation, I got a email stating that I signed up for auto pay!!!!!! I called customer service again and was told they can't remove the auto pay, that I didn't ask for, I have to wait for the pickup date 2 weeks and no more fees should be added told by the rep. I am very uncomfortable about this. Thanks for listening, maybe tap won't be so bad!! Glad I'm not alone!! Omg read more

Gave up on this company years ago - cancelled my account and returned my equipment. They got taken over by as company called PRIMO BRANDS and then decided to stop delivering water - a strange decision for a water delivery company... but each o their own... Days, weeks... no deliveries... deliveries rescheduled... no one would answer the phone or give any information as to what was going on. So eventually I lost patience and went somewhere else. Everything was great with the new company, they delivered on time, sent a text to say when they were coming, sent another text if somehting happened and they would be an hour or two late.... But then about two months ago.. they stopped delivering water... customer service calls to the Philippines gave no information... texts stopped showing up, the company website stopped working... And the reason this new company stopped doing the one thing they were supposed to do... They got taken over by a company called PRIMO BRANDS See a pattern here? I have had no water delivered in over a month. Deliveries are scheduled and then canceled on a daily basis, as of 10:30pm last night today's delivery has been arbitrarily moved to the end of the month - as if I hadn't been out of water for almost two weeks, there's not even a delivery scheduled for another three weeks. If you see the name PRIMO BRANDS anywhere in your life - run as far away as you possibly can. read more

Sparkletts Water - 10:30pm - delivery has been arbitrarily changed to three weeks later - Water Delivery Near Me - Los Angeles, California

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After a month with no drinking water, AWFUL customer service, and extremely delayed response time, I will no longer give this ridiculous excuse of a company my money. After the 11th email telling me that my water will once again be delayed, I wanted on hold for over an hour to get through to someone just so they could promise me with a 100% guarantee that my water would be delivered on Thursday, May 15th. They even threw in one extra bottle for free for my trouble.... Fast forward to today, May 25th. STILL NO WATER and no explanation or answer or compensation. And to top it all off... they switched my water without telling me to Arrowhead, which we all know tastes like the inside of a stale mouth of a carcass. That would have really annoyed me if the water ever actually got delivered. From now on, I will GLADY drive down to the local mom and pop water dispensary and fill up my water. What a sorry excuse for a company. read more

Sparkletts Water - Bottles sitting outside perpetually thinking that one day, hopefully in the next decade, my water will be delivered - Water Delivery Near Me - Los Angeles, California

The only reason I haven't switched to Culligan is because Culligan does not offer un-purified spring water. The only reason I haven't switched to another company other than Sparkletts or Culligan is because Sparkletts has merged with all the other water delivery companies and literally the only options in my area are Sparkletts and Culligan. Sparkletts/Primo/ReadyRefresh/BlueTriton is trash. Every couple of months without notice I don't receive a scheduled delivery and I call and find out my delivery was canceled without my permission due to a glitch in the system. This time I asked for a discount due to the inconvenience so they threw in two extra bottles instead of discounting my order. If you have another option for water delivery, go with the other option. Sparkletts is not worth the headache. read more

Since Primo "took over", water service has been sporadic and incorrect. Customer service is rude and unhelpful. They charge additional fees without warning. Avoid this company at all costs. read more

Well it's happened again. With a regional focused model, Sparkletts was working fine. Then there's sales and mergers and acquisitions and consolidations involving VC firms and conglomerates and business consultants and lawyers to create "a diversified portfolio of similar brands" per their press release. Nestle, Sparkletts, Primo, Ready Refresh, BlueTriton ... I really don't care because it doesn't work. BlueTriton enjoys $6.5 billion in revenue and is embroiled in litigation for misrepresenting itself as environmentally friendly. It's privately held company so we can't know the CEO compensation, but don't worry your pretty little heads ... I'm sure he's doing just fine. How long are we the consumers going to allow these huge greedy corporations treat us like this? But I digress ... Like everyone else, my small business hasn't received a delivery in 7 weeks (with 14 empties stashed in a closet) but, have no doubt, Dear Reader, they've been debiting my account right on time to pay for the subscription and fees anyhow. Emailing is useless. Calling the 800 number assures you a miserable wait on hold for at least an hour, with periodic reminders that your business is important to them, only to speak with a plucky but powerless Filipino call center agent who undoubtedly is having career regret. I'm also worried about my regular delivery guy who has been on my route for years and I have a good working relationship with ... I really hope these VC fools didn't leave him unemployed and high and dry, but yeah, I'm sure his minimum wage job was less of a priority than their 32-year high stock price. I'll be researching local options for water delivery from a small locally-owned business. read more