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Sparkletts Water

1.2 (1.5k reviews)
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Updated over 3 months ago

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Services - Sparkletts Water

Water delivery

Water purification system cleaning and maintenance

Water purification system installation

2 More Services

Water purification system repair

Salt delivery

Sparkletts Water Photos

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Recommended Reviews - Sparkletts Water

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Trying to adjust delivery services and one bottle is $36??
Lanie C.

Sparkletts to Primo has been ABYSMAL. Multiple missed deliveries continue to be charged. Missed delivery just yesterday: we saw the delivery truck in front of our triplex but no waters were delivered and our empty bottles weren't picked up. Best of all, the delivery person uploaded a photo of my triplex as "proof of delivery" on the website. Customer service wait times are at least 45 minutes... and as I type this up it's been 30 minutes and counting. Last time I called to cancel services and representatives kept transferring me to new reps with more waiting, I had to hang up. Wish me luck today. Edit: Supposedly my account is canceled now. It's not reflected online. I've been on the phone a total of 2hrs 18 mins. I'm still waiting to speak to a supervisor as they won't reimburse me the missed delivery. I doubt anyone plans to answer.

I never take the time to write one of these, let alone leave a negative review, but this has been the most unreliable experience I have ever had with a company. My water service used to be solid and consistent until the merger. Since then, I have had false charges and several missed deliveries. I eventually canceled my account and requested my empty bottles be picked up. It's been more than three months since then, and my scheduled pick-ups have been canceled without notice every time. Today was my fourth attempt, and once again there was no show. I now have several 5-gallon glass bottles taking up space, which has even caused a past-due balance on my account. Highly recommend using an alternative water service. This trouble is not worth it.

Over an over hour and a half call to primo about an UNAUTHORIZED over $400 charge to my debit card. Btw still on the hold with them

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1 year ago

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1 year ago

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2 months ago

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8 months ago

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Ask the Community - Sparkletts Water

Has anyone had floor damage from leaking bottles that Sparkletts refused to pay for?

Yes it leaked on a wood floor.

Don't give info to us. Charging for fuel charges , ? What else , don't go with Sparkletts they are not to trust.

Hi Mary, We apologize for the level of service you have experienced, and for the inconvenience… Read more

View All 3 Questions

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Sparkletts Water - waterdelivery - Updated May 2026

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