Walmart harassment
I came to Walmart to return the iPhone and bed cover I ordered online. In the Walmart app, it is explained that the return procedure is simple if you go to the customer service and scan the barcode. There were three people including me, and my turn was the second, so I stood without using the handicap wheelchair because I thought it would be over soon.
As it was my turn, a tall female employee went inside without a word and came out after a while. She disappeared and came out without asking me to wait. I described it as an online order return. I was going to show you the return barcode, but the woman said that cell phone returns are done in the electronics part. She told me to go there. So I asked her if she would do her bedcover here. She said it was there too.
When I went to the electric center, a male employee counted out two guests, and I continued to wait. When I said that I came here because I had to return the phone, the male employee said he didn't know and called another employee, and I waited again. After a while, another male employee came and told me to go to the customer service to return the cell phone.
When I went to the Customer service, there were 7-8 people queuing up, and the tall woman yelled at me that she couldn't return my cell phone to me waiting in line. I told her they sent me here. She said that the tall female employee said she couldn't do her job because she yelled at me as she stood in line while she was watching other guests do her job, she refused.
She yelled at me like I had a problem. Then she said that the guard came to me and said, The woman refused you, so the guard told me to come back at another time. At that time, there was another female employee of short stature working there. I told the guard that she was working, so I would go to her on her return.
And a guard was standing at the desk with a female employee, and when the short female employee was my turn, she suddenly went away.
And the guard and the tall female employee were laughing at me. I asked them to call the manager because I was being discriminated against by racism.
A tall female employee told me that he would get my return. I explained her return instructions to the woman. Then I scanned the barcode and returned it.
After the tall female employee looked at my cell phone, the email with the return content disappeared and it was difficult to find. For a moment, I was embarrassed and was about to give up on the return. The tall woman asked if there was a Walmart app, and she found it and returned it. She knew it all. I found the email in the email trash two days later.
In the meantime, a short female employee came back and accepted the return of another customer. I was so angry that I silently cursed her with my own words. I was going to finish my return and a female customer kept telling me to apologize to the short female staff, so you didn't see everything, so she kept talking to me even though I told her not to say so.
How could the security not even protect me in this situation? At the exit door, a female employee checking receipts stands in front of the exit door and she yells at me to never come to Walmart again.
I started filming a video and asked the employee who told me not to come to Walmart to call the manager. The female employee didn't say that to me anymore.
She tried to explain the situation to the manager and make a complaint, but the woman manager didn't listen and kept cutting what I was saying and she made me even more upset that she was yelling at me that, like a robot, cell phones don't accept customer service.
So I talked about the return order in the Walmart app, and said that you should write a description to go to the Electric Center in the return guide order field in the app. I'm trying to explain to you. I never yelled at you. I explained to the manager that it was hard to breathe because I was sick.
A tall woman showed up and gave me a piece of paper that said 1-800-Walmart. They told me to call and tell them about my complaint. When she asked the woman who I was, she said she was the security manager. The manager, the scoffing guard, and the security manager were all around me and I was scared. I just came out .
They were on their side. Walmart employees are not helpful at all.
When I called Walmart to complain, the agent said that the return was made by customer service. read more