This review is regarding the customer service from the Service Desk at the Walmart on Post Rd. Warwick RI.
I have film that needs to be developed and saw online that Walmart could provide this service. Prior to calling them, I called several other locations to get quotes, because apparently film developing has become quite pricy and I have A LOT of film.
Today at 6:49 PM I called a nearby Walmart to inquire about film developing. I was told they did not develop film at their store, but that the one on Post Road did. I dialed and the call center forwarded my call to "Photo". I waited for 2 minutes, no one answered and when the line went silent I decided to hang up and call back. This time I was sent to the Service Desk. A woman picked up and asked what she could help me with. I told her I was looking to speak with someone about developing my film, she said "Okay, just a moment" and put me on hold. Another 2 minutes went by and someone picked up... they proceeded to tell me about the various sized televisions they had in stock. I told them that I believed they had the wrong line and that I was waiting for someone in Photo. They said okay and back on hold I went. When another 3 minutes passed I hung up and dialed again.
This time I called and asked to speak with a supervisor or manager. I was once again transferred to the service desk. I explained to her, the same woman as before, that I was trying to speak with someone in regards to having my film developed, but that I was just being bounced around and put on hold. She apologized and said she would call the department and have them answer my call. Back on hold I went. A pleasant woman picked up the phone and asked if I needed help with Electronics... I once again explained I was looking to speak with someone about developing film. I was put on hold again and after another 5 minutes of being on hold, it was clear that no one was going to come to the phone so I once again hung up.
I called again and was transferred to the Service Desk. By now I recognized the woman's voice and she recognized mine because she said "What exactly are you looking for?". For the third time I explained myself to her. I told her I was looking to have my film developed and that another Walmart had told me the one on Post Road did this. This time she said she would call and talk to the person who was in that department. About a minute later she picked up the phone and said, "Yes we develop film" and then she hung up on me.
Now incredibly frustrated I called back and asked to talk to the service desk, the same woman picked up. I told her that I had called and said I had questions about their film developing service, that I had been told that this Walmart could develop film, and that after having been bounced around, "someone" just hung up on me. She replied that because it was the first day of the month, they were really busy right now, that she was the only person at the Service Desk (meaning she was the one that hung up on me) and that none of the employees in the departments would be able to help me at this moment. That she was sorry to hear that "someone" had hung up on me, but that the best thing for me to do was to come into the store and get help there. Appalled I told her that they had wasted 25 minutes of my time and that I was very displeased.
If they were too busy, why not just tell me? Why did she waste my and other employees time bouncing me around for nearly half an hour?
I've had many good experiences shopping this store. They renovated not too long ago, it looks very nice. The employees I've met have, for the most part, been very pleasant to deal with. I don't know who the woman at the Service Desk was, but perhaps she should not be in a position with "Service" in the title. read more