Miserable. I fix organizations for a living. When we walked in there today no customers were in there, and none showed up when we were there. Clue bird chirping at you. Bob the optician was hateful and disinterested in making us happy. My glasses were ill fitting and actually digging into the side of my head. Did Bob offer to do a thing? No. He said that I had waited too long to get my issue addressed, although corporate Walmart disagrees. He and the rest of the staff there seem to think that opticians don't have to be able to tell a customer what size glasses might fit their head, instead they ask "you how you feel about them". Clue bird again... not every pair of glasses fits every head. Evidently none of the opticians there feel it is part of their service to tell you what glasses belong on your head. You can BOW out any pair of glasses to fit, but why not just help the customer select one that fit without bowing to begin with? I thought that when I went to see a licensed opticians that they would have been trained to help select a good fit, and fit the glasses once they came in. Part of the Walmart BS mystique is that you can get service anywhere. Bob didn't want to take care of me even though EVERYONE knows that the FWB Walmart Vision Center is CLOSED, and that is where we had bought them. Evidently Bob wanted us to go back to the closed vision center and get our issue straightened out. We asked FWB where to go to get help and they sent us to Destin. Again, I fix organizations for a living, and this shop is a poison atmosphere. When we walked in, there was one thirty something white woman, Bob, and one Asian woman in there, all staff. The white woman ignored us completely, Bob scowled at us, and the Asian woman tried to help, though she was clearly dominated by Bob's hateful attitude. I asked where Mike was and Bob said "out in the store". We had been sent to see Mike, who was recommended by the FWB store. He is the one who bowed my glasses out to fit my head. When I asked him why this hadn't been done when I picked them up, assuming that Walmart has certified opticians, he said that doesn't happen often, implying that fitting glasses was not a reasonable expectation. I told Mike if that is so, why do I need you? I was trying to assemble the list of clowns that had gotten me to my ill fitting glasses, and even though the Asian woman had a name for the Latin woman who had helped me in the FWB store before, the one who recommended the glasses that were incorrect for my head, she stood in the store later and lied to my face and my wife's face, denying that she knew the name, and patting me on the upper arm. For all the time that we were there, unlike the FWB Vision Center which was always rocking, this place had NO OTHER CUSTOMERS. In brief, this place SUCKS. read more
