Went for an eye doctor appointment which appeared to be thorough. I was initially enticed by their…read moregreat deals which I have come to find were a bait and switch! After spending $300 from insurance and $320 out of pocket my new glasses were ordered. 10 days later I went to pick them up - couldn't see a damn thing! They scheduled a follow up appointment with their eye doctor. She said the prescription was wrong and she couldn't help me. They kept the glasses and refunded by out of pocket amount. What a waste of time and unprofessional office. My suggestion, go somewhere (anywhere) else!

My husband & I went at the same time. The doctors were great & the initial interaction with the…read moreother staff was good. We both joined their club & ordered two sets of glasses bc it was explained to us that we would be paying the same amount regardless of if we ordered one or two pairs. He was notified when his glasses were ready, but I was not. He asked about my glasses when he picked his up & they gave him only one pair for me. I went back in (some time later bc we both travel for work) & inquired about the second pair. They ended up bringing a woman up front to explain that somehow my second pair had never been ordered. As I tried to explain what had occurred, she continued to raise her voice & got louder & louder. She was unable to adequately explain how it showed a second pair discount, but a second pair was not ordered. Finally another lady stepped in & offered to resolve it. It started well, but after that experience, we won't be back.

We visited Lens Crafters yesterday and was our first time. I will be honest, I was not sure what to…read moreexpect or costs to get a pair of glasses. My wife and I were blown away from the customer service provided and the confidence we had in them to get exactly what we were looking for. Deanna G. was AMAZING. If I ever need to go back to get glasses, I would work with her. She was patient, understanding, incredible. Obviously your insurance helps and making sure it is works with the store. We have a VERY good eye insurance plan. It was very reasonable for prices. Give them a chance and check out this location.

I went for an eye exam around June 2nd or 3rd and needed a new contact lens prescription. So before…read morereceiving my new contacts I had to pay $176.00 (with insurance.) The lady told me 3-4 days because I had a specialty prescription. After 5 days passed, I called to see if my contacts came in. The lady on the phone said oh no it's going to take 3-4 weeks because they were a special prescription. After the 4th week, a very nice woman, I believe her name was Stephanie was helpful. She apologized but said it my new contacts would take 4-6 weeks from what the company said. I asked for a new pair of trial lenses and they gave it to me without costs. It's July 27, 2025 and approaching 8 weeks and I still have not received my new prescription. I've never heard of waiting two months for a contact lens prescription.

As a recent(ish) north Orlando transplant, I've spent a good amount of time this year trying to…read morefind new doctors, grocery stores, etc to replace my favorites from South Florida. Frutchey Eye Care has been one of my best finds this year. The entire office staff, from the front desk, to the optician to the optometrist were all incredibly friendly and helpful. I was able to get in quickly for an appointment (no waiting for weeks!), and I saw Dr. Mark. He was very thorough in his explanations, and I didn't spend too much time waiting for him. The whole process was pretty easy, and he made sure to demonstrate why I might benefit from new glasses (I knew it was long past time though, he didn't need to convince me- I was having a hard time reading street signs at night and knew I needed to get that taken care of ASAP). The selection of glasses is a tad pricy but there are loads of them, and my coverage is decent. The co-pay for the actual office visit wasn't much at all, and they answered all my questions happily. I would definitely recommend them. The day my glasses came in, I got a call late in the evening, and rushed to get there before they closed at 7. I made it at about 6:58 and they were happy to take care of me regardless of the time, which was greatly appreciated. Just to note, the optician isn't available on Wednesdays. I would definitely recommend Frutchey Eye Care for all your optometry needs!

Dr is nice and explains things well, but we weren't even seen by the Dr until 70 min after the…read morescheduled time. I have work to do. My time is valuable. There are 2 doctors in here and at least 7-8 patients in the office at once. They overbook. I wasn't asked if the appointment was for contacts or eye glasses. I was told it would be an additional $94 and another appointment which would cost me another 2 hours (probably more with these wait times) for a contact lens exam. No. Just no.

I took my daughter for an eye exam today and was highly disappointed. No part of the exam was…read moreexplained so she didn't know what to do. The dr was unfriendly and rushed through the exam. I have a different eye dr and my exams have always been much more in depth. She dilated her eyes without explaining what she was doing or what to expect afterward. Luckily she had sunglasses in the car to protect her eyes after we left. The front desk girl didn't say anything when she finished her exam so we weren't even sure if we needed to check out or if there was a copay. I would give this place negative stars if I could.

Pushy person just jumped in at an open assistant and was served. Those that use the sigh in sheet…read morewere ignored . Go anywhere else.

I've been coming to Advance for years. Always an easy experience never any issues. Definitely would…read morerecommend.

Usually a very good experience. They have a wide selection of high fashion glasses and thorough…read moreeye exams. This time the staff really got me upset, however. They sent text after text to get my husband and I to schedule and then when we finally did, constant, repeated reminders. They called 3 times in the span of a week to confirm, not to mention text messages. We were late to the appointment and was told only one of us could be seen, which was me. When we got there for the appointment, the first thing I was told was I was not due for an exam until April next year! I was truly upset! If the front desk was worth their paychecks, they would have confirmed this at the time of the appointment! So, I've lost out on a morning of work for nothing. So, check your policies before making an appointment, because they don't.

Worst fitting glasses. Tried telling Dr. Logan but she didn't want to hear it…read more The last time I went in to get my frames adjusted, I sat down and told a staff member my frames needed adjusted and she snatched them up and rushed off with without asking HOW they needed adjusted. She came back and said there "I adjusted them!" (no, she didn't). I said now may I tell you what the problem is?

My husband and I have been seeing Dr Logan for some time, and we always had the best care. Dr Logan…read morewill answer to all your questions, and offer you advises on how to take care of your eyes. Very professional, kind, and caring. Best customer service from her awesome staff.

Staff were mostly competent. The prices were outrageous. The only tier offered to me to replace the…read morelenses on my glasses was the highest end, and tried to tack on other unnecessary components. This visit, with insurance, was nearly $600. Last year I went to America's best and paid much less. I will go back to them next year.

I've used this company both inside the sanford mall and after they moved. Dr Truong was very polite…read moreand helpful. The minimal interactions I had with the rest of the staff was easy and polite. Me and my kids love this location and this Doctor

I have been with Hunt Eyecare for the last three years, and they provide outstanding care. Dr…read more Hunt and his staff are professional, friendly, and caring. I highly recommend Hunt Eyecare to anyone looking for an Optometrist.

It's been years since my last eye exam. My most recent visit to the eye doctor was to tend to a…read morescratched cornea that occured at work several years ago. Thankfully I don't have any major issues with my eyes; regardless, I am overdue for a full checkup. Scheduling a visit with Dr. Hunt was a breeze. When you call the office a real person picks up on the other end. After a brief conversation and providing my insurance details I had an appointment for the following week, sweet! The representatives at the office call ahead to remind you of your appointment and also send a email if you choose to provide one. The office is tucked away off the main road and is in it's own building; one of several in this medical complex. The staff greet you when you enter and they do a great job keeping everything clean and organized. I was impressed with the layout, fitting areas, and variety of glasses frames they have available. Dr. Hunt was friendly and informative. I asked for the comprehensive vision and eye exam which includes dilation, several visual and ocular tests, and scans of both eyes. Note that dilation and other tests cost about $20 more, each. Dr. Hunt was very knowledgeable and provided valuable feedback while answering all my questions. Dr. Hunt also provided a prescription for glasses that would help reduce strain when reading or driving at night; however, he stated that I have better than 20/20 vision so It's not necessary at this time. All and all I had a great experience at Hunt Eyecare and definitely recommend them. If you are in need of a great optometrist, Dr. Hunt is the one.

I am was searching for an Optical place that I could get an eye exam with Contacts and glasses…read more Finally after calling about 4 places I came across this location. They weee able to get me in rather quickly, the following week. I arrived an hour early because I mixed up the time and they got me in there after about 20mins of waiting, that was pretty good! The Dr was very patient and explained everything to me about the exam, seems very knowledgeable. Great, profesional service!

I bought a pair of glasses there about a year ago, and my mother did as well and between the both…read moreof us we spent over $1000, AFTER INSURANCE! I went in today because the nose thingy, broke off unexpectedly, and I went there for help. I spoke to the manager, and the only options I had were to buy a new set of frames, or she gave me a number to get it soldered by a jewel. I've had similar problems before in the past when I bought from Walmart and they were fixed 123. I feel there's a huge difference in the customer service between the both! Walmart was willing to help me this person sent me to a jeweler to deal with their products default on my own. I would actually wholeheartedly being customers between both of them choose Walmart any day over target. After this unpleasant experience I will go anywhere else besides target. Preferably Walmart.

Dr. Tartibi has a new machine! It's used to closely examine your eyes without having to dilate…read moreyour pupils. She then shares those images with you right on the screen and tell you all that you want to know about the state of your eyes' health. Now it's $25 extra out of pocket (which I can claim from my FSA), but to me it's worth the money for the convenience and superior (permanent) info. Apparently, some of her patients are opting not to have their pupils dilated; they'd say they need to have their full sight for work or something, say they'll come back, but, too often, do not. I got the sense that she took a chance leasing this expensive machine primarily to improve the care that she could offer her patients. I think that's very admirable. Let's hope more of them with take her up on the offer. I sure wouldn't want to mess with my eyes over $25.

Dr. Tartibi was a pleasant surprise!..... I had been looking fora good ophthalmologist in the area…read morefor a long while after driving long distances for years to stick with my old eye doctor. She was pleasant, knowledgeable....(she found an issue with my eyes) & explained everything with detail. Despite a pretty busy office, she was always calm & smiling.... Staff was really young but efficient I'm happy, will go back