What happened to Quality Customer Service? If you want to feel valued - Do NOT go here. Their…read morecustomer service is severely lacking! I wasted one hour last week waiting to order glasses and another 30 plus minutes this morning awaiting assistance to order the glasses from last week. After a quick call with David, the manager, I do not know if I'll return. Unfortunately, this is a Luxottica company who has what seems to be a monopoly on the eyewear market so where can one go for good service, superb customer service and quality glasses?

I have obtained glasses from this location three times and each time my experience has been great…read more The staff are friendly and the value is good. I've always managed to find something I like and things are ready extremely fast - like less than an hour. Despite those good experiences what got me to leave a review is the customer service. The manager at this location sets a high bar for his staff with excellent customer service and he's not just friendly, he's relatable. I've overheard him speaking to many different kinds people and he's always kind and acts with the knowing and compassion that make people feel like they're cared-for - even if just while getting glasses! Danny - thanks for your friendly nature, and your help!

Walk in repair of two pairs of glasses. Done while I waited. Performed repair for NO charge…read more Recommend.

Seeing an eye doctor, for me, isn't something that I do often. But when I do, this is the place I…read morelove to go. Dr. Lynn Davis is fantastic. She takes good care of you and answers all of the questions I ask. The staff are friendly and helpful. And their new facility on Golf Course Rd. is great! So, if you're in need of an eye doctor I highly recommend Dr. Davis at Modern Eyez.

Located in Rio Rancho surrounded by a family friendly neighborhood. We…read moreMade an appointment a month ago and finally got in. Dr. Davis was okay. Not super friendly but seemed knowledgeable. Everyone in the office was strictly business which is fine but it made the environment dull. The office itself was nice and clean. They have their own optical department with many choices of good looking glasses to choose from. Nice big parking lot and they didn't keep us waiting the the lobby for too long. Overall, it was a decent experience.

We've, my wife and I, have been patients for 2-3 year now. Had my appointment this morning,…read more09/29/2026. My personal opinion is that Seth is a great optometrist, cordial, pleasent and friendly. His new office is welcoming, and everyone there is nice, accommodating and makes you feel at home. Since most every Doctors office feels uncomfortable, for perhaps the first few visits, I've never felt that way here. I'm a diabetic, and his compatance is reassuring and a comfort. The most beneficial thing to know is that he takes the time to visit with you, and carefully explains,, after his assistants do tests even in the back of your eyes, to see what's going on with your peepers He accepts insurance, as does the (glasses shop) there. I appreciated the way I felt leaving after my appointment, and though it's up to me to care for myself as a diabetic, I plan on coming here for many many years! So, if it's your first visit to an eye doctor, you need a new optometrist, or wish to get a second opinion, Seth is young, well trained and consistently has a great bedside manor! You'll be glad you came to Seth Taylor!

Everyone at this office is very professional and helpful, DR Taylor is very nice and I love the…read moreglasses will be back next year

Worst experience. My prescription was wrong, yet I was told to wear the glasses even though I…read morecouldn't see properly. I had to wait a week to see the doctor again. Extremely frustrating, especially since I don't have insurance and paid cash. Now I have to wait 3-4 weeks for a refund to go somewhere else for my glasses. The employees were also rude and openly talked about customers while they were still in the store. I kid you not, they were covering their mouths with a folder while talking, but I could still hear them. Extremely unprofessional and uncomfortable. Would not recommend!!!!!

Appointment was 35 min late. An additional 30 for exam and even more waiting to check out. I have…read morebeen here two hours and I can't even pay. I am just going to pay and get my script to take elsewhere. Ridiculous. Don't come here unless you have at least 5 hours to waste!

I took my damaged glasses in expecting to have to buy a new frame after accidentally stepping on…read morethem. The sales associate took them, found the new part, and returned them. She didn't even charge me for the replacement frame or her time! The entire process from walking into the store and leaving with my fully repaired glasses took less than 10 minutes!

Fuck this place, ladies at the front are so rude and do not care about your time! STAY AWAY !read more

So this was my first time here and kind of feel after leaving like I visited a used car dealership…read more Don't get me wrong the staff seem to be very friendly and try to address your needs. You may be put in the waiting room for about 20 minutes but that is not to bad of a wait. Why is say used car dealership is what happens at the end. They get your prescription then try to get you to purchase glasses from them. Then they charge you $200 for a contact exam, that is a lot of money when you really get nothing out of it. You get temporary contacts then they look and measure and say oh yeah they fit, I will order you boxes. I asked how much are your boxes, $80 each. Wow. I can go to Sams or Costco for half the price. Then they say yeah come back again, I would assume they will charge for that visit too. Beware of the technique.

Dodged a very pricey bullet here. My experience with the receptionist and the other person who…read morelooked up insurance was excellent, but I couldn't believe all of the additional charges I would have to pay vs my old eye Dr. I only called here because my insurance changed and they were on the list. I would literally pay 200 less for my simple needs if I just went to my old Dr. and even payed out of pocket, skipping my insurance entirely. It was disconcerting to hear so many warnings, disclaimers and "fine print" from an eye Dr. I just wanted a simple frame and contact prescription renewed and have no eye problems. They wanted my medical insurance info up front in case they found a problem and warned there would be additional charges they would have to bill my medical insurance for if they found anything. That made me feel uneasy. Never had to do that before, and what did that mean exactly? In addition, seems like they have a state of the art retinal scanner that I'd have to pay out of pocket for that was another 40.00 or so. It's not necessary to get because dilation is covered by insurance on most exams. Dilation is still gold standard for eye exams. It allows the doctor to see the far edges of your retina in 3 d vs 2 d. This is allows for spotting issues like retinal tears, tumors, or early signs of diabetes and high blood pressure. Anyhow, they also have their own tier system on how they book you, and they charge you a 150 to 250+ for a simple contact lens scrip and fitting, and mentioned other possible fees. The straw for me was the automatic 42.00 "booking fee" on top of a copay, 160 for contacts exam, another 49 for scan, possible other charges before even getting glasses/contacts I'm sorry, what? Obviously their priority is profit..and while that may be normal as a business, this is excessive and insulting. While doctors cannot legally manufacture a fake diagnosis (as falsifying records to bill insurance is a severe criminal offense), aggressive practices can exploit gray areas by up-billing for minor, harmless findings like standard eye strain or slight dryness, itchyness from environmental allergy, etc. I'm not saying the care is bad, I'm sure they are highly qualified but you had better get a quote in writing before receiving care to avoid surprises. Check your insurance carefully. I'd estimate an out of pocket cost for the appointment, glasses and contacts.. assuming they will let you choose pretty basic would be 650 to 1000 when all is said and done. I did some research and found that vision insurance companies have drastically cut payouts. Routine vision plans (like VSP or EyeMed) often pay doctors incredibly low rates for an exam. Conversely, medical insurance payouts have generally kept closer pace with inflation. I don't know if that's what's happening overall, but it's concerning that it's just something else to be aware of in the healthcare battles we increasingly face.

I was long overdue for an eye check up when I happened upon this business. I was able to schedule…read morean appointment within days of my inquiry. The optometrist was efficient and thorough. Her assistant was wonderful. The facility was new and clean. The front desk woman was very polite and friendly. Even the woman who handles the ordering of the contacts was amazing. The only employee I'd complain about is the one who handles the glasses. I stood there browsing for quite some time before she acknowledged me. But she did apologize for ignoring me. However, her demeanor did affect my decision to not place an order for glasses. I instead purchased online using the prescription I was provided at my appointment. The process for getting new contacts was relatively simple. Fortunately, I was able to share my old prescription with them so they had a good jumping off point. At the first appointment, I was given one brand of contact to put in my left and another brand of contact to put in my right. Then instructed to wear for a week and then comeback for a free appointment to see which I liked better. I came back the next week. They got me in and out so fast. I received 4 boxes of contacts in the mail days later. Super efficient!

Dr. Ashley and her staff provide excellent service and especially like the time she spends with me…read moreto make sure I understand everything about my eyes. If you are looking for the best vision service in New Mexico, look no further than Accent on Vision. You will not be disappointed.