It is an understatement to say that my experience with Eyeglass World was unpleasant/unprofessional. I made my initial appt as a new patient on 7/18/24. I got an eye exam and decided to get new lenses only for both my glasses and sunglasses. When the lenses came in, I tried them on and my glasses were blurry and I was seeing double out of my sunglasses. The lady that was helping me said that the axis was off on one of the lenses for my regular glasses. I don't exactly know what that means but she thought it was the reason for the blurriness. She said the technician cut them incorrectly. Why would she then proceed to give me these lenses?? She told me that the reason the sunglasses didn't work was because they were too big for me, even though I'd been wearing them for a few years already with my previous prescription. She told me they were going to remake both pairs lenses and she was going to have her supervisor call me when she got there that day. I asked if I could have my other lenses back to wear in the mean time since it would take 10 business days. She said they throw them away if we don't request to keep them. Thank God I had an old pair of glasses or I honestly don't know what I would have done. Of course I had terrible headaches from wear an old prescription. So I got a call later that day from the supervisor and she proceeded to tell me that my sunglasses were broken and that I needed to pick out a new pair. That was very confusing because I had just tried them on and they were not broken by any means. She didn't have any explanation for this. She said I could come in a pick a new pair to get made and they would cover the price but that I could only pick frames under $99. This gives me about 2 or 3 choices in the sunglass section and a few regular frames that she said I could use. I had very nice designer name brand sunglasses that I definitely paid more than $99 for. I was beside myself at this point, feeling like I was in the twilight zone. So the newly made glasses come in first and they were just as blurry as they were before. They told me to just try and wear them for a day at least to see if I got used to them?? I was getting nauseous headaches after a few hours of wearing them. Also, the anti reflective coating I paid for was not even on these lenses and they were VERY thick. The sunglasses came in a few days later and they were still blurry. The trust in the ability of these people to produce a product that is acceptable at this point is completely gone. The manager happened to be there that day and she wanted to talk to me. I interpreted the way she was talking that she was embarrassed by the actions of her incompetent staff, even though she didn't come right out and say that. She said I needed to get another exam scheduled, and I'm guessing thats what should have happened in the beginning instead of reordering both lenses. I scheduled the appt. It's now been a month since I began this journey. I get a call a few days later saying they have to cancel my appt due to an "emergency" so I rescheduled for yet another week later. When I finally had my recheck appt, the doctor was less than thrilled to see me. He was cold, didn't really care about the issues I was telling him about, and just generally unfriendly. He told me the first prescription was too strong. I was told by staff that they would redo one pair of lenses at a time. I got my glasses in and they were fine. I gave them my sunglasses and those came in just yesterday on 9/4/24. So this ridiculous series of events lasted from July 17-Sept 4, leaving me wearing a very old prescription pair of glasses and having no sunglasses. Not to mention the 20 min. out of the way drive I had to make 8 different times to Eyeglass World. I suffered many days with terrible headaches. This is by far the most terrible experience in getting new glasses Ive ever had. It might be the most terrible customer service experience in general. read more
