Excellent service. I don't write many reviews but this place deserves recognition. I've bought 4…read morepairs from them and they are always affordable, fast, and very friendly. They have fixed a pair for me that was out of warranty for free and they are far faster than anywhere else. They also have a similar selection of places that charge twice as much.

They always take care of me. I just walk in and ask for an adjustment for my glasses and they…read morealways help me out. This time the nice employee was Allison and and she left my glasses like new. That is why I always buy my glasses at Eyemart Express. Siempre me cuidan cuando los visito. Entro y les pido que me ajusten los lentes y me atienden de inmediato y con una sonrisa. Esta vez quien me atendió con cariño fue Allison y me dejo los espejuelos nuevos. Por eso siempre compro mis lentes con ellos.

Service was amazing and quick. Huge selection of glasses to…read morechoose from. I was able to get 2 pair of glasses for the price of just 1 pair at my eye doctor.

service was awesome .. the guy who waited on me was very friendly & helpful in assisting with…read morefinding me glasses to try on & even offered me a bottle of water .. the sad part is just about the time i looked up & saw the pair of glasses i thought i really liked & wanted, to my disappointment, i found out they wouldn't take my ins .. but other than that the all around experience was great !!!

Mertins Eyecare is fantastic! They're always friendly & professional and they have a huge selection…read moreof the coolest frames. I think they care about my vision more than I do!!! It's a great place in Bentonville in a really fun building too.

We have used Dr. Mertins as our family eye doctor for years now, and I won't go anywhere else…read more Appointment times are always prompt, the exams are thorough, and the clinic uses really modern technology in their practice. Dr. Mertins answers any questions we might have, which can be extensive at times. My favorite part of the experience is always selecting the frames and options for sunglasses. Mertins always has niche, boutique quality high end frames which are the nicest I've found in NWA. A true favorite-

wrong prescription, lens scratch super easy, bought three pair and none are the same prescription…read more NEVER will I go back. You get what you pay for.

While driving to our appt. A semi truck got stuck in the ditch and was blocking the road so we had…read moreto turn around and backtrack to go another route. We immediately called and let them know we would be late more than the 10 min allowed. We were asked if we would be more than 20 min late which GPS said we would be 15 min late. We were put on hold and the lady came back on the phone and told us they would still keep our appt. We arrived, went inside and were told that since we were more than 10 min late it kicked us out of the system and they would schedule an appt for another day but they could not see us that day. We explained that the manager said they would still see us but they treated us like we were liars. If they wouldn't see us we wouldn't have driven the 45 min drive for nothing. They staff needs to learn to go the extra mile and actually see if the manager approved it instead of assuming we were wrong. We will not be back and we will definitely not recommend America's Best to anyone and will be reaching out to Corporate as it is clear customers are not this location's priority.

(15 year ABO optician) I've bought glasses from them three…read moretimes now. Over that time the lab has deteriorated considerably and the opticians and techs are so rushed they make lots of mistakes. At least that was my last experience. I cannot assign blame to the employees, though. The real problem is that they need to move and/or open another location.

Customer service is on point. Good exam and knowledgeable staff. Lots of selection. Fast to get…read moreservice

Charges fees that are not covered by health plan and were not disclosed at the time the appointment…read moreis made. The additional charge is for a retinal image that i did not ask for and did not want. According to Lenscrafters website, the image is not required. According to the clinic there (at Battlefield Mall), it is. 'Best I can tell, it's just a way to get another $25 out of you. Additionally, the frame selection gets worse every time I've been in there (Wife and I have been going in there for about 20 years). 'Guess we'll be going elsewhere.

Excellent eyeglass provider. Always returns my old eyeglasses back to me when I get new ones in…read morethe event I would need them as a backup pair should my new glasses get lost or damaged.

Disappointing customer service…read more My initial visit was great. Staff were attentive and helped me select a great new pair of glasses. Pickup also was smooth, no issues I have made two trips back to the store to have the frames adjusted. The first time i was totally ignored for over 20 minutes - even after attempting to flag staff down. This time i again waited in the counter line for ten minutes. After which i was seated in a service desk and again ignored. Now over thirty minutes for a simple adjustment and still no help to make the adjustment. They seem to have no concerns to prioritise an existing customer and instead focus on new customers. A shame.

Poor customer service, I tried calling store several times and I could never reach anyone. And…read moreanswering machines states "someone would try and reach me in 2 business days"? What really?

Called to get an appointment, and they were able to schedule me very quickly. They have their…read moreCOVID-19 procedures in place and were extremely efficient getting my exam completed and were very helpful getting my frames and lenses ordered. Cannot say enough good things.

I have gone to Eyeglass world for a few years now to get glasses for my son and I. The employees…read morehad wonderful customer service, but recently it has faded. When I went to get my eye exam, the receptionist seemed very unorganized but the doctor was fine. The individual that was helping to put my order in had no personality and showed a side of laziness when we asked about a certain frame if the business had it in stock. I walked in to get my glasses yesterday and I was not welcomed by anyone and waited 10minutes. I recieved one of two pairs of my glasses and the gentleman put my glasses in a foam package and he said they were out of eyeglass cases. I was very disappointed especially after spending so much money and being a repetitive customer. This was my last straw.

Dr. Brewer went above and beyond to make sure I received the right prescription and followed up…read morewith me personally through several text messages to check on my recovery. His genuine care and attentiveness are a rare find in today's healthcare system. I felt truly cared for, not just treated. Highly recommend!

I was a longtime patient of Dr Banks before he retired and so i have been seeing Dr Waggoner and he…read moreis a great eye doctor and has taken great care. But today I saw Dr Brewer AND he was awesome!! He walked in and immediately knew my pain of being a person with major impaired vision!! He was thorough, answered all my questions, explained to me what my eyes are like and even tried a different contact lenses for my eyes! I would recommend him to anyone!!! Focused family eyecare is the place to go!!