They always take care of me. I just walk in and ask for an adjustment for my glasses and they…read morealways help me out. This time the nice employee was Allison and and she left my glasses like new. That is why I always buy my glasses at Eyemart Express. Siempre me cuidan cuando los visito. Entro y les pido que me ajusten los lentes y me atienden de inmediato y con una sonrisa. Esta vez quien me atendió con cariño fue Allison y me dejo los espejuelos nuevos. Por eso siempre compro mis lentes con ellos.

OWNERSHIP please read!!!! If one of the owners, GM, or CEO…read morecame in to this Eyemart, they would realize how understaffed this business was. They would realize how frustrated customers were for the wait. This also makes the working environment tough, especially if you are constantly having to deal with upset customers. My advice would be hire a couple part time employees to work the front desk to help the staff and who can adjust glasses, fill out repair orders, and handle pickups! There are Only 2 Eye marts in the NWA area, Put in a 3rd and 4th more money to be made. #ProblemSolved

Service was amazing and quick. Huge selection of glasses to…read morechoose from. I was able to get 2 pair of glasses for the price of just 1 pair at my eye doctor.

service was awesome .. the guy who waited on me was very friendly & helpful in assisting with…read morefinding me glasses to try on & even offered me a bottle of water .. the sad part is just about the time i looked up & saw the pair of glasses i thought i really liked & wanted, to my disappointment, i found out they wouldn't take my ins .. but other than that the all around experience was great !!!

Mertins Eyecare is fantastic! They're always friendly & professional and they have a huge selection…read moreof the coolest frames. I think they care about my vision more than I do!!! It's a great place in Bentonville in a really fun building too.

We have used Dr. Mertins as our family eye doctor for years now, and I won't go anywhere else…read more Appointment times are always prompt, the exams are thorough, and the clinic uses really modern technology in their practice. Dr. Mertins answers any questions we might have, which can be extensive at times. My favorite part of the experience is always selecting the frames and options for sunglasses. Mertins always has niche, boutique quality high end frames which are the nicest I've found in NWA. A true favorite-

wrong prescription, lens scratch super easy, bought three pair and none are the same prescription…read more NEVER will I go back. You get what you pay for.

While driving to our appt. A semi truck got stuck in the ditch and was blocking the road so we had…read moreto turn around and backtrack to go another route. We immediately called and let them know we would be late more than the 10 min allowed. We were asked if we would be more than 20 min late which GPS said we would be 15 min late. We were put on hold and the lady came back on the phone and told us they would still keep our appt. We arrived, went inside and were told that since we were more than 10 min late it kicked us out of the system and they would schedule an appt for another day but they could not see us that day. We explained that the manager said they would still see us but they treated us like we were liars. If they wouldn't see us we wouldn't have driven the 45 min drive for nothing. They staff needs to learn to go the extra mile and actually see if the manager approved it instead of assuming we were wrong. We will not be back and we will definitely not recommend America's Best to anyone and will be reaching out to Corporate as it is clear customers are not this location's priority.

(15 year ABO optician) I've bought glasses from them three…read moretimes now. Over that time the lab has deteriorated considerably and the opticians and techs are so rushed they make lots of mistakes. At least that was my last experience. I cannot assign blame to the employees, though. The real problem is that they need to move and/or open another location.

Customer service is on point. Good exam and knowledgeable staff. Lots of selection. Fast to get…read moreservice

Charges fees that are not covered by health plan and were not disclosed at the time the appointment…read moreis made. The additional charge is for a retinal image that i did not ask for and did not want. According to Lenscrafters website, the image is not required. According to the clinic there (at Battlefield Mall), it is. 'Best I can tell, it's just a way to get another $25 out of you. Additionally, the frame selection gets worse every time I've been in there (Wife and I have been going in there for about 20 years). 'Guess we'll be going elsewhere.

Excellent eyeglass provider. Always returns my old eyeglasses back to me when I get new ones in…read morethe event I would need them as a backup pair should my new glasses get lost or damaged.

Disappointing customer service…read more My initial visit was great. Staff were attentive and helped me select a great new pair of glasses. Pickup also was smooth, no issues I have made two trips back to the store to have the frames adjusted. The first time i was totally ignored for over 20 minutes - even after attempting to flag staff down. This time i again waited in the counter line for ten minutes. After which i was seated in a service desk and again ignored. Now over thirty minutes for a simple adjustment and still no help to make the adjustment. They seem to have no concerns to prioritise an existing customer and instead focus on new customers. A shame.

Poor customer service, I tried calling store several times and I could never reach anyone. And…read moreanswering machines states "someone would try and reach me in 2 business days"? What really?

I had an appointment at the end of October to get glasses and contacts. I had no problem in the…read morestore, besides the doctor giving the exam was pushing Eye Glass Worlds contacts that I did NOT want. I got my glasses completely fine but only received my contacts today April 1st because they took 3 extra weeks to ship originally when I told them I was moving in a month, they assured me it was fine and I would get them before I moved. I didn't get them, and when I asked them to ship it to my new address they didn't label it correctly so they were never shipped, had to call multiple times to get this all done. When I got the contacts they are the cheap Eyeglass World brand ones that I explicitly told the doctor I did not want and were nearly the same price as my normal acuvue contacts I use. Never go here.

We just tried again, after 3 years. We worked with pleasant but untrained employees that have to go…read moreask others how to do things, or go get someone else to check their work. To be fair, this is a really nice shop and they do have lots of nice frames, and there are several pricing tiers for those who want to save a buck. Where it all goes sideways is the confusing mishmash of BOGO deals designed to buffalo the unsuspecting customer, including multiple lens "enhancements", and a myriad of exceptions if you are using insurance. Employee was only cooperative when it came to upgrades/additions, and flat out refused to give me an idea on what my "out of pocket" was going to be without starting the actual purchase process. As a heads up, just be aware of your "out the door " cost, as well as the price on that "free pair!"

Dr. Brewer went above and beyond to make sure I received the right prescription and followed up…read morewith me personally through several text messages to check on my recovery. His genuine care and attentiveness are a rare find in today's healthcare system. I felt truly cared for, not just treated. Highly recommend!

Dr. Waggoner is fantastic, but the staff are incompetent. They forgot to order the frames for my…read morechild's glasses. It took more than two months to get them, and trying to order contacts is a joke. If you like waiting and calling and waiting and calling for your corrective lenses, this is the place.