So happy with my experience today from start to finish. Dr…read more Stilley is a perfectionist and really takes his time. In my many years of getting eye exams he is the best. He is also a very kind and compassionate person My second year coming I would recommend to everyone Top Notch!!!

I've been helped by both doctors: very thorough unlike most places and they charge the same. Both…read morewere cordial yet professional. They gave information on supplements and eye care that didn't benefit them financially. Good people.

Disappointing customer service…read more My initial visit was great. Staff were attentive and helped me select a great new pair of glasses. Pickup also was smooth, no issues I have made two trips back to the store to have the frames adjusted. The first time i was totally ignored for over 20 minutes - even after attempting to flag staff down. This time i again waited in the counter line for ten minutes. After which i was seated in a service desk and again ignored. Now over thirty minutes for a simple adjustment and still no help to make the adjustment. They seem to have no concerns to prioritise an existing customer and instead focus on new customers. A shame.

Poor customer service, I tried calling store several times and I could never reach anyone. And…read moreanswering machines states "someone would try and reach me in 2 business days"? What really?

Dr. Lazenby is very personable,thorough and takes the time to answer questions.. his staff were…read moreextremely knowledgeable and helpful when it came to insurance. I really like that they didn't follow me around and try to sell me something I don't want, they let me take my time finding the right frames!

I was a new patient to this practice yesterday. I have been wearing glasses for 36 years now…read more Never in all these years have I had the experience that I did at the Lazenby practice. I didn't have a wait which is always awesome when you are needing to return to work. Dr. Lazenby was very very educational and pleasant. The office staff, every single one of them were enjoyable, professional, helpful and a joy to work with. From my nurse Shannon who pleasantly walked me through the entire screening process to the front desk staff, Amber and Victoria who quickly and efficiently checked me in and out to Andrea who help me pick my glasses. Andrea is a gem!. So for the first time in all these 36 years I learned something that has NEVER been spoken to me in my process of choosing my new frames. Apparently, there are 2 digit numbers that tell you the size or width of the frames. This is huge!. When Victoria directed me to the frames she mentioned this to me and told me what she felt my range probably was. Mind blowing!. So Andrea comes along and gave me a truly honest opinion on my choices and spent over half an hour with me making sure I picked the right width and bridge size and an appropriate lens size!. She let me know when something would not fit me properly and if the pick just didn't look good on my face. I have NEVER enjoyed the selection process of my frames and it was frustrating in the previous selection process. In the past I was just directed to the women's frames. I would pick a pair, usually not sold on them but tired of trying to find something I liked (difficult too when your vision is impaired). Then the final measuring process took place and order. Then 10 days later pick up a pair of glasses that would not even stay on my face because they were too wide, too big. I always assumed you picked a frame and the measuring process was to have the framed made to fit. Not the case at all. I was having fun and Andrea was the icing on a fabulous cake!!!! HIghly highly recommend.