Service was amazing and quick. Huge selection of glasses to…read morechoose from. I was able to get 2 pair of glasses for the price of just 1 pair at my eye doctor.

service was awesome .. the guy who waited on me was very friendly & helpful in assisting with…read morefinding me glasses to try on & even offered me a bottle of water .. the sad part is just about the time i looked up & saw the pair of glasses i thought i really liked & wanted, to my disappointment, i found out they wouldn't take my ins .. but other than that the all around experience was great !!!

THE quickest, most helpful and friendly service I received in a while. Reassured my love for local…read morebusinesses. Can't say the same about America's Best, but they led me to Bruce's Optical so they get some credit there I guess. Saved me $200+!!! Bless them!!

Clean and friendly. Needed a cloth to clean glasses and they not only provided a no-charge cloth…read morebut said we needed some no-charge spray cleaner, too. That type of place.

We have been going here for over 10 years And continue to be satisfied with their service…read more At a recent appointment I was able to go in on a Saturday morning. The optometrist and other staff are friendly and helpful. There have been no problems with filing insurance. Our order came in quicker than expected. If there are any problems they are willing to let you come in and address it. In our case it was adjusting a pair of glasses.

My annual diabetic eye exams were not thorough. The new glasses fell apart after only a couple of…read moremonths and I was never able to see well with whatever prescription of lenses they used. Everyone there was nice and polite, which was pleasant but not what I went in there for.

Disappointing customer service…read more My initial visit was great. Staff were attentive and helped me select a great new pair of glasses. Pickup also was smooth, no issues I have made two trips back to the store to have the frames adjusted. The first time i was totally ignored for over 20 minutes - even after attempting to flag staff down. This time i again waited in the counter line for ten minutes. After which i was seated in a service desk and again ignored. Now over thirty minutes for a simple adjustment and still no help to make the adjustment. They seem to have no concerns to prioritise an existing customer and instead focus on new customers. A shame.

Poor customer service, I tried calling store several times and I could never reach anyone. And…read moreanswering machines states "someone would try and reach me in 2 business days"? What really?

First time seeing Dr. Repsher as I just moved here and he came recommended. From the get go of…read moremaking an appt these guys were spectacular! Wonderful bedside manner as i have had many eye issues. Dr. R was sensitive to my sever nearsightedness and additionally very helpful as different suggestions were made as well as patient and kind. He even had 2 pairs of contacts ready and waiting for me at my appt - since i mentioned i was on may last pair. My contacts are special order so that alone spoke volumes to the quality of care. Dr. Repsher runs this business as if everyone is a valued friend and i appreciate that. He not only has my business but all the referrals i can make to him.

I had my first eye exam in over a year here and I was very impressed!…read moreThe staff and doctor are all so kind a knowledgeable.

My family and I have gone to Americas for the past 15 years in 3 different cities and for the past…read more8 years we have been going to the Joplin, MO location. We have had excellent friendly care and prices that we could afford. I had an issue with my vision in 2007, got an appointment, not sure I would have gone right away but since I had the eyecare club I knew there would be no charge. Good thing, because Dr. Chronister saw I had a tear in my retina and he and his staff got on the phone to get me to a specialist. That proved to be slightly difficult since it was Christmas time. They did not stop until they got me an appt. because you see, if you don't fix a tear your retina can detach and thats as serious as it gets. I have told this story many many times until December 2012 with praise for this location and its staff. In December 2012, I once again had an issue with my vision that had started a couple weeks prior but was busy and put if off but made an appt. with Americas for Dec 29th Saturday. Once again, Dr. Chronister and his staff saved my eyesight. 1-I wouldn't have bothered during the Christmas season to go but they make it easy with convenient hours and the eyecare club, exams are free for 3 years. 2-I had a detached retina by the time I got there and again, Dr. Chronister and his staff did not stop for 3 hours calling and trying to get me in somewhere because there was no doubt I had to have surgery to repair or lose my eye. 3-They assured me every 15 min or so that it was going to be okay that they were working on getting me taken care of-and during this time they were seeing a heavy load of other patients but still took the time. they had to get me to a specialist/surgeon in Kansas City since there were no available doctors and/or equipment in the joplin area due to not having been replaced since the tornado. Anyway, I am sorry I didn't write this review sooner, have moved to Kansas City for a job, won't hesitate to go to Americas Best here but will probably drive back to Joplin since Dr. Brian Chronister and his staff there are awesome, which means they are professional, knowledgable, friendly, affordable. So give them another chance or visit for the first time and see for yourself. And a big thank you for everything to the Joplin staff.

wrong prescription, lens scratch super easy, bought three pair and none are the same prescription…read more NEVER will I go back. You get what you pay for.

So happy with my experience today from start to finish. Dr…read more Stilley is a perfectionist and really takes his time. In my many years of getting eye exams he is the best. He is also a very kind and compassionate person My second year coming I would recommend to everyone Top Notch!!!

I've been helped by both doctors: very thorough unlike most places and they charge the same. Both…read morewere cordial yet professional. They gave information on supplements and eye care that didn't benefit them financially. Good people.

I love the staff here. They are always helpful and responsive to my needs. Dr Jamie is wonderful…read moreand very competent. I very highly recommend their services.

Absolutely horrible. Prescription glasses wrong had to have them fixed, office staff are rude and…read moretreat you horrible if you have any issues with what they do wrong. Office manager is no help she is the rudest. Her responses even to reviews is very unprofessional. I would go elsewhere and save yourself the trouble.

I went in for my annual eye exam and renewal for my glasses. Everyone was very nice and…read moreprofessional and the doctor was very kind and jovial. Everything was great until I took my prescription across the hall to the optical shop to have my eyeglass prescription filled. The woman in the optical shop was very rude and dismissive. She told me my insurance would only cover $250 for frames and lenses and $150 of that was for the lenses alone. The problem is it left me with $100 for frames and not one of those frames in the optical shop was under $100. I asked her what were the cheapest pairs they had then because I am on a fixed income and had already spent all of my money on bills. She told me to just look around and acted put out. Of course I have low vision, I could not read any of the price tags. The frames I really liked and wanted were over $200 for just the frames. She continued to act put out because I kept asking how much ones I liked cost. (Again I could not see the prices listed on the tags on the earpieces.) I had to get what I could afford and ultimately I felt like the shop was gouging on the price of all of the frames to make a profit off of them because insurance was paying at least $250 maximum. She figured it up with the pair I ultimately picked, but did not really want, just because they were the cheapest pair I could find. She told me I would have to come up with $58 before she could put in an order for the glasses. I have two forms of insurance and usually if you exceed what the primary is willing to pay, the secondary will cover it. She kept telling me she could not do that. I felt like this woman was thinking I was an idiot who didn't know my stuff, and she was treating me accordingly. (My insurance company told me that she could have definitely charged my secondary for the balance over the main insurance allowance.) I left feeling dejected. I talked to a friend who told me "don't worry I'll loan you the money for the glasses." She called them and was told I didn't owe anything because I was fully covered and said to my friend, "I had to refigure it, and it's sometimes more or sometimes less depending on what frame they pick, what extras they want like progressive lenses, etc." And while she told me that when I was there, I sat right there and watched her figure this up and told me I owed $58 which I didn't have right then, and I didn't even have enough money for a down payment so I was again told "well if you come up with the money then call and we'll order your glasses." I called again and asked when they would be ready and was again, treated dismissively and told "we'll call you when they are ready" and acted like she didn't want to talk to me at all. I did tell her at that point if I had known I would not owe anything, I would have picked one of the pairs in the same price range as the pair I ultimately ended up with because I didn't actually like those and was told, "oh well, too late to fix it now I ordered the pair you gave me." Yeah a pair I felt pressured into getting because she didn't take the time to recalculate anything while I was still there and I just picked the cheapest pair I picked up because I didn't want to end up paying too much out of pocket. I had to use a medical ride service to get there, otherwise I would have just taken my prescription and gone elsewhere. It's crazy to me that there are other in network places around I could have used that would have let me get one or two pairs for $20 a pair lenses included, which is why I believe the optical shop part of Regional Eye Clinic is gouging on the cost of frames for its low income customers. I did find out I could have gotten the ones she quoted me as being $250 for the frames alone, ($150 out of pocket) for $15 online. So if I had been evaluating the eye doctor alone, I would have given a 5 Star review, and the optical shop alone it would have gotten 1 Star. I went somewhere in the middle only because the doctor and his office staff were both awesome. The optical shop part of it treated me like I was stupid and was very unprofessional and rude, both in person and on the phone. And now I have to deal with her again when I finally get my glasses and a "don't call us we'll call you" type of statement.

employee double charge my credit card with the same charge. I had a huge hassle with them to get it…read morecorrected! Office staff was rude and acted like I was lucky they would let me do business there?