Dr. Lazenby is very personable,thorough and takes the time to answer questions.. his staff were…read moreextremely knowledgeable and helpful when it came to insurance. I really like that they didn't follow me around and try to sell me something I don't want, they let me take my time finding the right frames!

I was a new patient to this practice yesterday. I have been wearing glasses for 36 years now…read more Never in all these years have I had the experience that I did at the Lazenby practice. I didn't have a wait which is always awesome when you are needing to return to work. Dr. Lazenby was very very educational and pleasant. The office staff, every single one of them were enjoyable, professional, helpful and a joy to work with. From my nurse Shannon who pleasantly walked me through the entire screening process to the front desk staff, Amber and Victoria who quickly and efficiently checked me in and out to Andrea who help me pick my glasses. Andrea is a gem!. So for the first time in all these 36 years I learned something that has NEVER been spoken to me in my process of choosing my new frames. Apparently, there are 2 digit numbers that tell you the size or width of the frames. This is huge!. When Victoria directed me to the frames she mentioned this to me and told me what she felt my range probably was. Mind blowing!. So Andrea comes along and gave me a truly honest opinion on my choices and spent over half an hour with me making sure I picked the right width and bridge size and an appropriate lens size!. She let me know when something would not fit me properly and if the pick just didn't look good on my face. I have NEVER enjoyed the selection process of my frames and it was frustrating in the previous selection process. In the past I was just directed to the women's frames. I would pick a pair, usually not sold on them but tired of trying to find something I liked (difficult too when your vision is impaired). Then the final measuring process took place and order. Then 10 days later pick up a pair of glasses that would not even stay on my face because they were too wide, too big. I always assumed you picked a frame and the measuring process was to have the framed made to fit. Not the case at all. I was having fun and Andrea was the icing on a fabulous cake!!!! HIghly highly recommend.

Great doctors, horrible customer service. If you need to speak to someone, good luck! You can leave…read moremultiple messages with any department and will not receive a call back.

Very rude counter help. Takes forever to get your glasses and that is IF they call you to tell you…read morethey are in. Very expensive frames and lenses.

So happy with my experience today from start to finish. Dr…read more Stilley is a perfectionist and really takes his time. In my many years of getting eye exams he is the best. He is also a very kind and compassionate person My second year coming I would recommend to everyone Top Notch!!!

I've been helped by both doctors: very thorough unlike most places and they charge the same. Both…read morewere cordial yet professional. They gave information on supplements and eye care that didn't benefit them financially. Good people.

I had my first eye exam in over a year here and I was very impressed!…read moreThe staff and doctor are all so kind a knowledgeable.

First time seeing Dr. Repsher as I just moved here and he came recommended. From the get go of…read moremaking an appt these guys were spectacular! Wonderful bedside manner as i have had many eye issues. Dr. R was sensitive to my sever nearsightedness and additionally very helpful as different suggestions were made as well as patient and kind. He even had 2 pairs of contacts ready and waiting for me at my appt - since i mentioned i was on may last pair. My contacts are special order so that alone spoke volumes to the quality of care. Dr. Repsher runs this business as if everyone is a valued friend and i appreciate that. He not only has my business but all the referrals i can make to him.

I went in for my annual eye exam and renewal for my glasses. Everyone was very nice and…read moreprofessional and the doctor was very kind and jovial. Everything was great until I took my prescription across the hall to the optical shop to have my eyeglass prescription filled. The woman in the optical shop was very rude and dismissive. She told me my insurance would only cover $250 for frames and lenses and $150 of that was for the lenses alone. The problem is it left me with $100 for frames and not one of those frames in the optical shop was under $100. I asked her what were the cheapest pairs they had then because I am on a fixed income and had already spent all of my money on bills. She told me to just look around and acted put out. Of course I have low vision, I could not read any of the price tags. The frames I really liked and wanted were over $200 for just the frames. She continued to act put out because I kept asking how much ones I liked cost. (Again I could not see the prices listed on the tags on the earpieces.) I had to get what I could afford and ultimately I felt like the shop was gouging on the price of all of the frames to make a profit off of them because insurance was paying at least $250 maximum. She figured it up with the pair I ultimately picked, but did not really want, just because they were the cheapest pair I could find. She told me I would have to come up with $58 before she could put in an order for the glasses. I have two forms of insurance and usually if you exceed what the primary is willing to pay, the secondary will cover it. She kept telling me she could not do that. I felt like this woman was thinking I was an idiot who didn't know my stuff, and she was treating me accordingly. (My insurance company told me that she could have definitely charged my secondary for the balance over the main insurance allowance.) I left feeling dejected. I talked to a friend who told me "don't worry I'll loan you the money for the glasses." She called them and was told I didn't owe anything because I was fully covered and said to my friend, "I had to refigure it, and it's sometimes more or sometimes less depending on what frame they pick, what extras they want like progressive lenses, etc." And while she told me that when I was there, I sat right there and watched her figure this up and told me I owed $58 which I didn't have right then, and I didn't even have enough money for a down payment so I was again told "well if you come up with the money then call and we'll order your glasses." I called again and asked when they would be ready and was again, treated dismissively and told "we'll call you when they are ready" and acted like she didn't want to talk to me at all. I did tell her at that point if I had known I would not owe anything, I would have picked one of the pairs in the same price range as the pair I ultimately ended up with because I didn't actually like those and was told, "oh well, too late to fix it now I ordered the pair you gave me." Yeah a pair I felt pressured into getting because she didn't take the time to recalculate anything while I was still there and I just picked the cheapest pair I picked up because I didn't want to end up paying too much out of pocket. I had to use a medical ride service to get there, otherwise I would have just taken my prescription and gone elsewhere. It's crazy to me that there are other in network places around I could have used that would have let me get one or two pairs for $20 a pair lenses included, which is why I believe the optical shop part of Regional Eye Clinic is gouging on the cost of frames for its low income customers. I did find out I could have gotten the ones she quoted me as being $250 for the frames alone, ($150 out of pocket) for $15 online. So if I had been evaluating the eye doctor alone, I would have given a 5 Star review, and the optical shop alone it would have gotten 1 Star. I went somewhere in the middle only because the doctor and his office staff were both awesome. The optical shop part of it treated me like I was stupid and was very unprofessional and rude, both in person and on the phone. And now I have to deal with her again when I finally get my glasses and a "don't call us we'll call you" type of statement.

employee double charge my credit card with the same charge. I had a huge hassle with them to get it…read morecorrected! Office staff was rude and acted like I was lucky they would let me do business there?

wrong prescription, lens scratch super easy, bought three pair and none are the same prescription…read more NEVER will I go back. You get what you pay for.

While driving to our appt. A semi truck got stuck in the ditch and was blocking the road so we had…read moreto turn around and backtrack to go another route. We immediately called and let them know we would be late more than the 10 min allowed. We were asked if we would be more than 20 min late which GPS said we would be 15 min late. We were put on hold and the lady came back on the phone and told us they would still keep our appt. We arrived, went inside and were told that since we were more than 10 min late it kicked us out of the system and they would schedule an appt for another day but they could not see us that day. We explained that the manager said they would still see us but they treated us like we were liars. If they wouldn't see us we wouldn't have driven the 45 min drive for nothing. They staff needs to learn to go the extra mile and actually see if the manager approved it instead of assuming we were wrong. We will not be back and we will definitely not recommend America's Best to anyone and will be reaching out to Corporate as it is clear customers are not this location's priority.

Good guy.....didn't get one chuckle for my wisecracks, tho. Perhaps too busy? Lol…read moreGreat job fixing my cataract, office staff ok, not duper courteous but adequate. Long, loonnggg, loooonnnnggggg wait past appt time for the followup visits. But, that's standard now I guess, just wish they'd tell me why I'm waiting and apologize. It's arrogance not to do so.

From the owner: Specializing in: - Contact Lenses…read more- Optometrists - Physicians & Surgeons, Ophthalmology - Eyeglasses - Optometry Equipment & Supplies - Medical Equipment & Supplies - Physicians & Surgeons

They will pack you in like sardines here everytime. They WAY overbook patients and you are carted…read morearound from waiting room to waiting room like cattle. The building and the parking lot are not setup for the amount of patients they OVERBOOK every day. Expect to be in this place for HOURS as they book way too many patients at once. Today was the worst. Everybody in the waiting rooms are upset and mad that they pack us in like sardines and wait hours at a time. You guys need to stop overbooking us patients and be considerate. It's not a pleasant experience with how many patients you overbook daily. I will leave one star review until you can be more accommodating and not treat us like cattle.

Dr Shah and the staff were very nice, I had both my eyes operated on and am very pleased with the…read moreresults. The staff in the OR were so kind. Check in is fast and waiting was as well. Dr Shah was also very kind she called later that night to check on me and this impressed me as well. I know masks were important but don't give a bad review on the whole office and the doctor, she is very professional and knows what she's doing.

Dr Hale is a very caring and thorough eye doctor! Professional and knowledgeable for all your…read morevision needs! I highly recommend her office! Whether you are calling to make an appointment or ask a question, her office assistant is always happy to help as well! Family friendly office, great for all ages!

OMG. AVOID AT ALL COSTS! I saw some decent reviews and made…read morean appointment to update my eyeglass prescription. I picked out frames and had the glasses made at EyeMart in Joplin. After the glasses were made, they were completely UNusable because the prescription by Lacy Hale was disturbingly WRONG. When I returned the glasses to EyeMart, even the sales crew knew the prescription was off and couldn't be correct when they compared it to my old prescription (which Ms Hale was given at my appointment.) I had to make a new appt with a different Optometrist ($100) and have my glasses re-made. This cost me TIME and MONEY. The new prescription from a different optometrist is fine. I was upset and asked Hale Vision to refund my appointment cost ($40). Her receptionist refused and was RUDE on her behalf. I wrote a letter explaining my dissatisfaction and mailed it to her office. I received no reply. I was then billed $118 for "remaining charges" as Hale does not accept my insurance. Last week, I took my insurance claim form to Hale Vision on Thursday to submit it myself. I was the only customer in the office. The receptionist told me I would need to return on Monday, 4 days later. "It was a lot of paperwork." Literally, it is filling out the prescription and signing the form. I called Monday to pick it up. The first 2 phone calls were not answered at all. I left a message with my phone number. My call was never returned. I reached the receptionist on a 3rd call late in the afternoon. The claim form is not signed. "I think she took it home with her." "She is not in the office today, she had an emergency." I was told to check again tomorrow. Based on my experience Ms. Hale is not prepared to run a practice alone. She needs supervision. My prescription was wildly INCORRECT. She and her receptionist have been unprofessional in dealing with me. I believe she is intentionally delaying her signature on my claim form because I justifiably complained. Once I receive the insurance claim form, I will immediately pay the bill I just received; not before. GO ELSEWHERE!