Love this place they are alway nice and attend you pretty quickly . I aways get the glasses that I…read morewant they have a lot of options.

Love the people at this place, they know what they are doing,and they know how to do! They have…read morebeen taking care of me for awhile now i have to have an eyelash removed every 4 week's and they are great!

I found my favorite brand of glasses there and they quickly guided me explaining how my eye care…read moreinsurance covered my exam, glasses and frame. Very helpful staff.

Bobby is a thorough optometrist. The staff is great, and I have never waited in the waiting area…read morepast my appointment time. I see the security certificate has expired, makeing it risgky to enter financial information. I wanted to pay my invoice oline, but I am hestitatnt with the security certificat expired.

I had an excellent experience with Dr. Allyson Mertins at Mertins Eye & Optical in Bentonville. She…read morewas professional, thorough, and genuinely took the time to listen and explain everything clearly. I felt confident that I was getting the right care rather than simply being rushed through my eye exam. The staff was just as friendly and efficient. It's obvious that patient care is a priority here.

Mertins Eye Care in downtown Bentonville is excellent. The optometrist is knowledgeable, and the…read morestaff is very friendly. Great care in a convenient location--highly recommend!

Absolutely the best. SO efficient. Everyone was so kind and knowledgeable. I felt so comfortable…read morethere. I'm so glad I found Tri-State Optical Center after just moving to Rogers from California. I would HIGHLY recommend them for all your eye needs. DR. Thompson is the best.

as told all was covered, diabetic eye exam and glasses Then…read moretold you don't take my insurance I never got glasses and received a bill for $70.00 dollars,minus the $180.00 billed to insurance you said you don't except. Giant scam ripoff

The staff was all very professional and kind. Dr. Coats took her time and explained everything to…read moreme. I truly felt like a valued customer and not just someone coming in for the first time. Update: after trying my trial contacts I'm excited to say they were a great fit and exactly what I needed. I have one more pair to try, I appreciate that I was given multiple options to try before being stuck with a purchase I wouldn't be comfortable in.

Dr Mengarelli diagnosed me with Macular Degeneration (AMD) in July…read more During the visit, he didn't show me the images of my eye nor the dursen that causes AMD. He did show me a chart. In discussions with other medical professionals about the lack of information provided during my office visit, I was urged to get a second opinion. I did go to another ophthalmologist for a second opinion, and it was confirmed, I had no signs of the disease. When I spoke to Theresa Pittman in the business office at McDonald, I told her I didn't feel I should have to pay the $140 owed after insurance, since I had to seek a second opinion to get a correct diagnosis. She became very defensive and told me that I had better listen to Dr Mengarelli, because he was a retina specialist and the other doctor I saw wasn't. She proceeded to read my chart over the phone to me. Theresa asked me how long it took for me to get an appointment with the second doctor, as if to indicate he wasn't busy nor a good doctor. Theresa told me if I didn't pay my bill, she will turn me over to collections and I replied I was fine with that because I didn't feel I should pay for a misdiagnosis. I have never in my life been turned over to collections and this will be a first. I've never even been late on a payment in my life but it's the principle of the matter. During our conversation Theresa told me Dr Mengarelli and the second doctor both work in the same eye surgery clinic. A soon as I got off the phone with Theresa, I called the second doctor's office and asked if he and Dr Mengarelli could confer and give me a consistent diagnosis since they worked together and knew each other. The two doctors did confer, and they are on the same page that I was misdiagnosed, and I DO NOT have Macular Degeneration, for which I am thankful. The second doctor's office was the one to relay this information to me I have received no communication from Dr Mengarelli concerning him misdiagnosing me. In a second phone call to Theresa, she did confirm that Dr Mengarelli did tell her that I did not have the disease but would still need to pay him. Two days ago I canceled my future appointments with Dr Mengarelli due to the misdiagnosis of a disease that causes blindness and there is no cure. Those days of thinking I was going to go blind were devastating. Had I not gotten a second opinion, I would have gone through life expecting to go blind. Today I got a certified letter in the mail from Theresa that they had dismissed me as a patient. I was hoping the packet would be from the doctor letting me know he made a mistake. However, I didn't intend on returning to him as a doctor so the dismissal is mute. The entire debacle has been handled unprofessionally with the diagnosis and the unprofessional response from the office employee. Theresa has denied she said the things she said over the phone, which doesn't surprise me at all due to how defensive she became and her abrasive nature. I hadn't planned on returning to a doctor that gives out wrong diagnosis but her letter of dismal was most likely Theresa's way of protecting herself from me having a future conversation with Dr Mengarelli and informing him of her actions and what she said about the other doctor and her reading my chart over the phone and telling me Dr Mengarelli was a retina specialist and the other doctor was not. (the other doctor is a retinal specialist) I caution any one who uses Dr Mengarelli to ensure he shows you your scans and explains the diagnosis in detail. I felt he had one hand on the door knob the entire time I was in his office. He was very hurried. When I told Theresa this, she said it was because he is busy. The other staff at McDonald have always been wonderful and I highly recommend Dr Coats and Bob in the optical department. My husband and I have spent over $3000 with them in the last year on glasses alone. I have always been treated with respect and care until this recent incident.

I just had my third yearly eye check and contact fitting with Dr. Dinwiddie. I love this office…read moreand the entire staff! They make you feel welcome from the phone call to make the appointment, until you walk out the door. Super friendly staff and a cute office that is squeaky clean. Dr. Dinwiddie is very professional, knowledgeable and friendly. She never makes you feel rushed and takes care to address any concerns. They are doing a great job to keep the office moving through Covid and will walk you through the extra steps to limit contact with others. They have a great selection of frames, if you are looking for new glasses!!

I have not been to the optometrist here yet, but I did pop in to check out their selection of…read moreglasses. I love their variety of brands here. It can be hard to find stylish and unique glasses around this area, but they deliver here! I definitely will be coming back!

OK. The first time I went here, to get a diabetic eye exam referred to these guys by Community…read moreClinic I got the exam and then my eyes were so dilated I couldn't see ANYTHING but blurr and they let me choose a pair of glasses and when i finally got my glasses they were sooo ugly. :( But this time my mom came in with me and she helped me choose a way better pair and um well. I'm wearin them now! haha and they are good ! So i'm happy. Just maybe don't try to pick your new frames blindly.... I looked like a female dahmer for a year. :| the decor is nice, the arrangement of the building is ..interesting, with like multiple different waiting rooms, a separate area entirely for the glasses, and then a area for exams and a entire other separate area for surgeries. I can't speak to the surgery side of things, i have not had surgery on my eyes before. Hopefully i wont..but i mean u never know. Anyways um it's agood place and the doctor was really nice and made it easy to follow directions. the receptionists were quick to respond to each patient and the paperwork you fill out when you get there is minimal enough that you can finish it before you get called back by the nurse for your preliminary eye exam. The nurse i had was also very accomodating to me and she was patient when I had trouble figuring out how to use the little vision tester box. overall it's a great place, but its the only eye doctor ive ever been to so im just gonna rate it a 4 since i dont have anything at all to compare it to.

After going thru a Medicare Diabetic eye exam, was told I had to pay them $50 to have my…read moreprescription given to me!!!!! They dilated my eyes and did a full exam. They are being paid thru insurance. Won't give me a copy of my prescription so I can buy new glasses since mine are broken. If they think I will be back or even purchase another pair of glasses from them they are totally mistaken. I will not refer anyone else to them as well. What a scam!

While Dr. Murphy was absolutely amazing and provided great care, I'm extremely disappointed with…read morethe front desk and tech staff. I requested that my prescription be transferred from another pharmacy, and it's now been nearly two weeks with no progress. I've called three times, and each time I was assured someone would call me back once it was sent in--yet I've received no follow-up and the prescription still hasn't been transferred. I shouldn't have to chase down my own prescription or beg for basic communication. Additionally, the front desk staff was not friendly or welcoming when I arrived. Unfortunately, due to this frustrating experience, I will not be returning to this eye clinic and cannot recommend it to others.

What a great team! Dr. Coats was very friendly and Cindy was able to find me a pair of frames that…read moreI really like and are just my style. Really glad I chose this location!

I've been going here since we moved to NWA (almost two years ago). So far my experience has been…read moregood! LOCATION: It is located inside the Walmart Supercenter. Not to sound snobby, but I never thought I would go to a facility/doctor inside a Walmart haha, but I've been pleased thus far. WAIT: Most of the time I haven't had too wait too long. This past time, it was a Saturday and pretty busy, so the wait was longer. I would assume Saturday's would probably be busier. They don't take walk ins and usually you have to make your appointment a few weeks in advanced. CUSTOMER SERVICE: The people who work here have always been nice and helpful to me. Easy to talk to. VISION CARE: I have gone here for my routine check ups. They seem to be all up-to-date on all procedures and routine check ups. I've never had a problem and it has always gone smoothly. The physicians seem to know what they are doing and are well equipped for the job! I've asked a couple times about Lasik surgery and it sounds like they refer you to some awesome, intelligent doctors who know what they are doing. I feel secure in their referrals/suggestions. EYEGLASS/SUNGLASS ARE: The area to pick out eyeglasses/sunglasses is right next to the doctor's office area. Convenient to go over and get help with picking out some shades! I was able to find a cute pair for a very reasonable price. The women who work here are very friendly and helpful. They will tell you the truth if something looks good or not haha, which is essential to pick out a good pair of glasses or sunglasses.

Set an appointment for 11:00 AM and ended up waiting over an hour in their reception area. Will…read moreavoid this optometrist going forward.

Super nice receptionist and doctor! Very flexible with me trying a few different trials, contacts…read morecame in quick!

If I could give 0 stars I absolutely would. I was recommended this practice by my insurance…read moreprovider VSP, which fails to disclose how truly awful this doctor is. My husband and I's "eye exams" were 7min each consisting of ONE single test, we were there for a total of less than 30min. The doctor never once communicated what he was doing, why he was doing, his findings, and he never bothered to answer any of my questions. Upon finishing our "exams" the doctor proceeded to say "okay follow me", then we were told to pick out frames with absolutely no understanding of his findings or if there were any at all. It was extremely complexing when he asked me why I had bifocals and that I was "too young for them" AFTER supposedly completing my "exam". Worst of all I asked for our new prescription multiple times, my requests were ignored and I never got my prescription (it probably would've been incorrect anyway). In addition to the awful communication, or lack thereof, from the doctor. The office itself and equipment is EXTREMELY outdated, the ambiance was dark, dated, unwelcoming. We ended up going to Dang Eyecare and Associates in Roger's who provided a much more welcoming, professional, communicative and transparent experience using the most current technology for our exams.