Although I had a little disgust with a Hawaiian-looking secretary in the end other secretaries were…read morevery kind and were able to attend to my daughter, the doctor was very kind and detailed when examining my daughter explained every problem and I am fine with the outcome of the appointment

Sarah with the pink glasses has to be the worst customer service rep I have had recently. We of…read morecourse spent over $480.00 on some glasses and wanted the lighter lenses and paid for them. We got the glasses and they were heavier than expected. I stated we were not looking for a refund but not going to settle on glasses that hurt my wife nose. I asked where the lighter frames were and she pointed into the direction where all the glasses were. I asked if it would be too much for her to show us the frames she hesitantly did. She is not a friendly person and I will not be dealing with her in the future the doctors have always seemed nice. Stay Away from Sarah just rude. We did get her prescription and will be going somewhere else to get her some more glasses.

Let me begin with the fact that yes, this place is going to be more expensive. But what people are…read morenot explaining is how advanced the technology is within their locations. My entire family wears glasses, and my son has had glaucoma since he was 12. I have been to eye doctors across the entire US, and this is one of the most advanced non-surgical facilities I've ever stepped foot in. As for the a comment claiming this doctor lies or misleads people to get more money out of them, hogwash. If they wanted to scam anybody, they could've done exactly what every other doctor has been doing to my son for years. It turns out my son isn't supposed to be wearing glasses at all due to his specific combination of eye conditions. This doctor could've easily let us continue paying for glasses and contacts that were never necessary, like every other doctor has. They chose honesty instead.

I went with a friend to her Dr. Morris eye appointment He is a wonderful eye doctor and listened…read morepatiently to her concerns. Dr. Morris described what the scan had shown and fully answered her questions. The staff were polite, friendly and professional. My friend selected new glasses with Gene's considerable help. He respected her budget and they found a lovely pair of glasses that enhanced her face and were comfortable. Definitely recommend Parenti-Morris Eyecare.

My whole family has been using them for years-the staff are all kind and helpful, and the doctor is…read moreextremely knowledgeable and great at listening and explaining things. They are able to get you in quickly when needed. Very grateful to have found them!

So I called about 30 minutes ago to ask two simple questions and then schedule an appointment to go…read morein for new glasses. I was completely rushed off the phone. The girl at the front desk could not answer my questions so I thought maybe she was in training. If she's not, then she needs better training. I asked if they were busy, so she ended up putting someone else on the phone who was bent on telling me NO to everything that came out of my mouth. She didn't even know what my questions were. So, I got part of my question answered but the rest was downhill from there. It was like they were trained on telling customers the word "NO" to everything before it even comes out of their mouth. Now it feels too awkward to call back for an appointment.

Dr. Risch, the result of my cataract surgeries were more than I had hoped. You are a fabulous,…read morefabulous doctor and I already had great confidence in you before the surgery. My left eye vision is incredibly great and my right eye, which I have macular degeneration in, has improved, probably 30%. This was completely unexpected. My surgeries have been completely life changing, some would say miraculous. God bless Dr. Risch and thank you so very, very much. Sincerely Patti Sexton

My husband saw Dr Rebecca Brown for primary care, who found his cataract. She was awesome, kind and…read moreconsiderate including keeping him calm before the procedure. Dr Toller performed his surgery. It went so well! He had much better vision than he did with the other cataract he had removed a few years ago. Quick recovery and all the eye drops were in one prescription. Excellent care from all!

I'm done dealing with rude receptionists. Our family will be looking for a new eye clinic.read more

I drive over 90 miles to see Dr. Netzel, and find the level of care and professionalism I always…read morereceive well worth the drive! CRT vision therapy has been life-changing!!

Andrea's love for her patients shows through the quality of her care. She's able to combine her…read morestate of the art equipment along with her deep knowledge of optometry to help diagnose and treat her patients. I'm happy I switched to Radiant for my eye care needs!

This is an amazing clinic and doctor. I have had glasses for over 35 years and have been to many…read moreeye doctors during that time and have never come across a better doctor and clinic before. I have an eye disease that they have been tracking and helping me for 10 years now and every visit has been perfect. Every visit has been highly professional packed with top notch customer service. While their location is a little more difficult to access than other clinics, parking limitations, it's worth the extra time needed to get in. Once in though there is very little waiting time as they make sure to schedule visits to ensure the whole team gives me the best care and service. They make you feel like your very important and know me by name. At one point my eye glasses came back to them not correct from the manufacture and before they gave them to me they sent them back to be fixed. Because it took twice as long to get my new glasses they insisted on purchasing me a second pair of glasses at no charge to me. They also gave me a nice bedside glasses case to safely store multiple glasses. During the pandemic I did have trouble getting in and had to buy my new glasses from another doctor and whole year of suffering through them enforced the fact I should have insisted of going to Mertins. I was inspired to write this post because one review here on Yelp claimed they didn't try and fix the issue they had and they were "rushed" through their appointment. My response to that is this does not track to any previous experience of mine whatsoever and I can only conclude that there is information this reviewer is not disclosing for their own self-interests or just did try and let the office know the problems they had like I did with the "other" clinic who sold me bad glasses. Truth is, they would have also tried to to fix them had I taken the time to go back and asked for help in a respectful manner. If someone like me, an average guy who walked off the street to get an eye exam, can book an appointment and get the care they have given me anyone could. It's not like I'm the "friends and family" or "all-star" customer. In addition, being "rushed" through an exam seems to be a matter of perspective as how much time does it actually take to do an exam? I'm not sure what else they wanted other than sitting around waiting for the doctor. My guess is this customer, had they spent more time, would have complained about how long they took. Also, as I have figured out over the years, taking an eye exam requires the patient to carefully work through the exam and ensure you give your best responses to the doctor. Coming out with the wrong prescription falls in the lap of the customer as they are the one who tells the doctor if what they came up with actually corrected their vision. My advice, when going through an exam, is to slow yourself down and make sure you communicate to the doctor your best responses and ensure that your responses are accurate. After all the doctor can't see what you see. Only you can! Seriously, I believe that some people here on Yelp are actually the worst customers and feel empowered to write a review that draws the most attention to themselves and have unrealistic expectations that exceeds the limitations of the business. I hate to use the term, but Yelp really does draw in the "Karens" of this world as it allows them to voice their entitlement without any care to the hard working people that serve them. If you are trying to decide on a doctor do not give any credence to the post I refer to and give the good doctor a shot. Pro-tip to the reviewer. You are not the King of England and even if you are try treating people with kindness and respect. Being a customer doesn't entitle you to be treated as royalty. The customer can be wrong, remember the Golden rule, and offer grace over mercy like you expect for yourself. In the end you will always "draw more flies with honey". Post note... If there are spelling or grammatical errors on this list it's because I went to bed with my with my glasses on last night and broke them. I now have to use the old glasses the other clinic sold me and I can't see my phone correctly. I fully expect Mertins will have their glasses fixed for me with zero issues!

Mertins Eyecare is fantastic! They're always friendly & professional and they have a huge selection…read moreof the coolest frames. I think they care about my vision more than I do!!! It's a great place in Bentonville in a really fun building too.

I Absolutely love this place! I've been wearing glasses…read moremost of my life. And as a U.S. Marine I have traveled all over the world and lived in several different countries, as well as different Cities and states here in the U.S. I have been to so many different optometrists offices both on military bases and civilian land. When I first came here, I got a bad vibe, and felt a little different about the customer service I received from one individual employee. I also had to deal with her on my return to pick up my glasses and was not happy with the level of customer service at that point. But as it is everywhere in every business, one employee does not define the overall quality of care you will receive from that business. And upon rearning 6 months later, I received what I believe was the best care. Now, I've been with this optometrist for 5 years, and I can honestly say that they are my favorite. I can't even imagine going anywhere else. And every time I return there is at least one new staff member that outshines the last one in customer care. The services are great. The quality is great. The customer service is great. Great job, centerton family eye care team Five stars all around

We have been patients since they opened. Laura can't seem to…read morefile a claim with our insurance provider correctly. When you try to get it corrected, she responds with rudeness. This happens after every visit. Her incompetence is everyone's fault but hers. If you don't have Delta insurance, go elsewhere.