They always take care of me. I just walk in and ask for an adjustment for my glasses and they…read morealways help me out. This time the nice employee was Allison and and she left my glasses like new. That is why I always buy my glasses at Eyemart Express. Siempre me cuidan cuando los visito. Entro y les pido que me ajusten los lentes y me atienden de inmediato y con una sonrisa. Esta vez quien me atendió con cariño fue Allison y me dejo los espejuelos nuevos. Por eso siempre compro mis lentes con ellos.

OWNERSHIP please read!!!! If one of the owners, GM, or CEO…read morecame in to this Eyemart, they would realize how understaffed this business was. They would realize how frustrated customers were for the wait. This also makes the working environment tough, especially if you are constantly having to deal with upset customers. My advice would be hire a couple part time employees to work the front desk to help the staff and who can adjust glasses, fill out repair orders, and handle pickups! There are Only 2 Eye marts in the NWA area, Put in a 3rd and 4th more money to be made. #ProblemSolved

1st time getting eye exam and glasses....top notch service. Dr. Kate Landis is genuine and cares…read morefor your well being. Highly recommend.

i will definitely not be back. Got new prescription and glasses but the lenses weren't right, they…read moresaid to take them for a wee and let my eyes adjust. still not good. returned them and they called a week later said that they were done. again, didn't seem right but was told to give it some time. stireturned again and they told me they already fixed them once and they won't do it again. new glasses have been in a drawer since and I'm back to the old ones

Very professional, courteous and competent staff, and the doctor was great! BUT...I had a ginormous…read morescratch on one eyeglass lens, and ordered a replacement. They told me 7-10 days. It has been over a month and the lab says my lens should be here on Monday. I am NOT a satisfied customer. But, at least it was ordered under warranty. If I had paid for the new lens I would demand a refund.

The team at Bentonville Eye Care was very professional and very efficient in their care. I was in…read moreand out in 30 minutes and found out for the first time I need glasses. The team was very helpful in finding me a pair of glasses that not only fit my budget but also looked good on me. I am very grateful for their care and would recommend in a heartbeat.

Great service inside the store. There are a lot of different frames to choose from and in different…read moresizes. One of the cons is if you need to talk to someone in the actual store, location, you can't reach them. Your call is directed overseas and they will not put you through to the store where you are doing business; I really don't like this. I like to be able to talk to someone that I have talked to inside the store not someone who I have trouble understanding. I did not have a complete prescription from my optometrist's office and had to get that and was told that I could email it to someone inside the actual store. Now I cannot make contact with that person and I want to see if my prescription has been received. This is an edit to the original review. I have been contacted and a CS manager with Warby Parker is helping me work through this situation.

Great service, excellent selection, and prices are way below what I have paid in the past. They had…read morerow after row of choices and the ability to show different colors and widths. Best of all, they take my insurance where most places won't.

I want to give a shout out to Tommy who works at the vision center inside the Walmart store #1 in…read moreRogers. First, he gave me an honest opinion when I was picking out and trying on glasses. He is very kind and welcoming. He has a friendly smile and listens to you with respect. After I picked up my glasses just a few days later, I went back twice to have them adjusted, and was glad Tommy was there to help. And he really did help! Not only are the glasses very fairly priced at this store, I got them in a few days and Tommy was very accommodating. I give this store a thumbs up and highly recommend it to anyone shopping for glasses!

I went in for a new glasses frame because my fiance accidentally broke mine in half. The older…read morewoman at the front desk was not anything near delightful. She just seemed like she hated her job and everyone that came into it. Made several unnecessary remarks about the condition of my broken frame and honestly just made me feel like I was stupid and unimportant. Then her co-worker asked what frame I'd be interested in having to which I responded "I'm not sure, probably something similar to the one I had." He then proceeds to pick my frame for me. Didn't even give me any options. A bit later he returns with my new glasses, puts them on me, and asks how they fit. I told him they were a bit tight and all he said back was "it just seems that way because of how terrible of a condition you let other pair get into. Too stretched out." Well okay then... I walked away embarrassed and not satisfied with their customer service at all.

OK. The first time I went here, to get a diabetic eye exam referred to these guys by Community…read moreClinic I got the exam and then my eyes were so dilated I couldn't see ANYTHING but blurr and they let me choose a pair of glasses and when i finally got my glasses they were sooo ugly. :( But this time my mom came in with me and she helped me choose a way better pair and um well. I'm wearin them now! haha and they are good ! So i'm happy. Just maybe don't try to pick your new frames blindly.... I looked like a female dahmer for a year. :| the decor is nice, the arrangement of the building is ..interesting, with like multiple different waiting rooms, a separate area entirely for the glasses, and then a area for exams and a entire other separate area for surgeries. I can't speak to the surgery side of things, i have not had surgery on my eyes before. Hopefully i wont..but i mean u never know. Anyways um it's agood place and the doctor was really nice and made it easy to follow directions. the receptionists were quick to respond to each patient and the paperwork you fill out when you get there is minimal enough that you can finish it before you get called back by the nurse for your preliminary eye exam. The nurse i had was also very accomodating to me and she was patient when I had trouble figuring out how to use the little vision tester box. overall it's a great place, but its the only eye doctor ive ever been to so im just gonna rate it a 4 since i dont have anything at all to compare it to.

2:30 appointment. Show up 1/2 hour early respectfully so. Well it's after 4:00 and still have not…read moreseen the doctor.

It bugs me that contact lens prescriptions only last a year. It also bugs me when I forget that and…read morelet the year expire without placing a last minute refill order. So here I am, out of lenses and without a prescription and a thousand miles from my regular optometrist. So here's Wal-Mart to the rescue. Or at least, here's the optometrist attached to the Wal-Mart Vision Center in "Store number one." And even better, she could see me (pun!) right now. A thorough examination, including the air puffing thingie and the extremely bright light to look at the back of my eyes. I'm in good eye health! Hooray! Yes, they have a sample pair of lenses for my prescription that popped right in. My prescription hasn't changed in a year, but things seem even more clear than they did before. And for $85, I have a new prescription that I can use with any mail-order contact lens provider I like. Or I can get them here, though you're a bit more expensive.

First off the children they have at the front desk could use a little more professionalism and…read morepersonal skills. The doctor was maybe having a bad or who knows what but he could also try to be a little more personal and more helpful for certain patients. Highly don't recommend.

I just had my third yearly eye check and contact fitting with Dr. Dinwiddie. I love this office…read moreand the entire staff! They make you feel welcome from the phone call to make the appointment, until you walk out the door. Super friendly staff and a cute office that is squeaky clean. Dr. Dinwiddie is very professional, knowledgeable and friendly. She never makes you feel rushed and takes care to address any concerns. They are doing a great job to keep the office moving through Covid and will walk you through the extra steps to limit contact with others. They have a great selection of frames, if you are looking for new glasses!!

I have not been to the optometrist here yet, but I did pop in to check out their selection of…read moreglasses. I love their variety of brands here. It can be hard to find stylish and unique glasses around this area, but they deliver here! I definitely will be coming back!