Dr Mengarelli diagnosed me with Macular Degeneration (AMD) in July…read more During the visit, he didn't show me the images of my eye nor the dursen that causes AMD. He did show me a chart. In discussions with other medical professionals about the lack of information provided during my office visit, I was urged to get a second opinion. I did go to another ophthalmologist for a second opinion, and it was confirmed, I had no signs of the disease. When I spoke to Theresa Pittman in the business office at McDonald, I told her I didn't feel I should have to pay the $140 owed after insurance, since I had to seek a second opinion to get a correct diagnosis. She became very defensive and told me that I had better listen to Dr Mengarelli, because he was a retina specialist and the other doctor I saw wasn't. She proceeded to read my chart over the phone to me. Theresa asked me how long it took for me to get an appointment with the second doctor, as if to indicate he wasn't busy nor a good doctor. Theresa told me if I didn't pay my bill, she will turn me over to collections and I replied I was fine with that because I didn't feel I should pay for a misdiagnosis. I have never in my life been turned over to collections and this will be a first. I've never even been late on a payment in my life but it's the principle of the matter. During our conversation Theresa told me Dr Mengarelli and the second doctor both work in the same eye surgery clinic. A soon as I got off the phone with Theresa, I called the second doctor's office and asked if he and Dr Mengarelli could confer and give me a consistent diagnosis since they worked together and knew each other. The two doctors did confer, and they are on the same page that I was misdiagnosed, and I DO NOT have Macular Degeneration, for which I am thankful. The second doctor's office was the one to relay this information to me I have received no communication from Dr Mengarelli concerning him misdiagnosing me. In a second phone call to Theresa, she did confirm that Dr Mengarelli did tell her that I did not have the disease but would still need to pay him. Two days ago I canceled my future appointments with Dr Mengarelli due to the misdiagnosis of a disease that causes blindness and there is no cure. Those days of thinking I was going to go blind were devastating. Had I not gotten a second opinion, I would have gone through life expecting to go blind. Today I got a certified letter in the mail from Theresa that they had dismissed me as a patient. I was hoping the packet would be from the doctor letting me know he made a mistake. However, I didn't intend on returning to him as a doctor so the dismissal is mute. The entire debacle has been handled unprofessionally with the diagnosis and the unprofessional response from the office employee. Theresa has denied she said the things she said over the phone, which doesn't surprise me at all due to how defensive she became and her abrasive nature. I hadn't planned on returning to a doctor that gives out wrong diagnosis but her letter of dismal was most likely Theresa's way of protecting herself from me having a future conversation with Dr Mengarelli and informing him of her actions and what she said about the other doctor and her reading my chart over the phone and telling me Dr Mengarelli was a retina specialist and the other doctor was not. (the other doctor is a retinal specialist) I caution any one who uses Dr Mengarelli to ensure he shows you your scans and explains the diagnosis in detail. I felt he had one hand on the door knob the entire time I was in his office. He was very hurried. When I told Theresa this, she said it was because he is busy. The other staff at McDonald have always been wonderful and I highly recommend Dr Coats and Bob in the optical department. My husband and I have spent over $3000 with them in the last year on glasses alone. I have always been treated with respect and care until this recent incident.

I specifically requested my optometrist to set up a referral for eye lens replacement. After a…read moreweek I called McDonald Eye Associares asking if they received the referral. The girl on the phone said they had and it was noted in my file they tried to call me to set up the appointment. I told her I had no missed calls from them and she pretty much insinuated I was a liar and instructed me to call back. I have yet to receive a call to schedule the appointment. This is a $7,000 - $9,000 surgery. My guess is they don't need my business. if this is how they run their office I can only imagine how they treat patients post-op. Now any trust I had in finding the best for someone dealing with my eyesight is null and void in regards to this business. They definitely need new office staff.

Dr. Bell is a great asset to the staff. He listened intently to me and provided solutions and…read morealternate ways to help me see better. Thanks Dr. Bell and staff

Let me begin with the fact that yes, this place is going to be more expensive. But what people are…read morenot explaining is how advanced the technology is within their locations. My entire family wears glasses, and my son has had glaucoma since he was 12. I have been to eye doctors across the entire US, and this is one of the most advanced non-surgical facilities I've ever stepped foot in. As for the a comment claiming this doctor lies or misleads people to get more money out of them, hogwash. If they wanted to scam anybody, they could've done exactly what every other doctor has been doing to my son for years. It turns out my son isn't supposed to be wearing glasses at all due to his specific combination of eye conditions. This doctor could've easily let us continue paying for glasses and contacts that were never necessary, like every other doctor has. They chose honesty instead.

OK. The first time I went here, to get a diabetic eye exam referred to these guys by Community…read moreClinic I got the exam and then my eyes were so dilated I couldn't see ANYTHING but blurr and they let me choose a pair of glasses and when i finally got my glasses they were sooo ugly. :( But this time my mom came in with me and she helped me choose a way better pair and um well. I'm wearin them now! haha and they are good ! So i'm happy. Just maybe don't try to pick your new frames blindly.... I looked like a female dahmer for a year. :| the decor is nice, the arrangement of the building is ..interesting, with like multiple different waiting rooms, a separate area entirely for the glasses, and then a area for exams and a entire other separate area for surgeries. I can't speak to the surgery side of things, i have not had surgery on my eyes before. Hopefully i wont..but i mean u never know. Anyways um it's agood place and the doctor was really nice and made it easy to follow directions. the receptionists were quick to respond to each patient and the paperwork you fill out when you get there is minimal enough that you can finish it before you get called back by the nurse for your preliminary eye exam. The nurse i had was also very accomodating to me and she was patient when I had trouble figuring out how to use the little vision tester box. overall it's a great place, but its the only eye doctor ive ever been to so im just gonna rate it a 4 since i dont have anything at all to compare it to.

I appreciate that Dr Waggoner has taken with my diagnosis. I have no problem with the knowledge and…read moreconcern exhibited by Dr Waggoner. My rating is because it's impossible to get a return call from this office in Rogers. TWO TIMES I have not received a call back. The first time 4 days and 3 messages from me. This next time I relayed to the person on the phone that I need help with all of the medications and which I should still be taking along with the newest med. I feel this is kind of important. So I guess I'll have to make that decision myself and cross my fingers it's ok.

I just had my third yearly eye check and contact fitting with Dr. Dinwiddie. I love this office…read moreand the entire staff! They make you feel welcome from the phone call to make the appointment, until you walk out the door. Super friendly staff and a cute office that is squeaky clean. Dr. Dinwiddie is very professional, knowledgeable and friendly. She never makes you feel rushed and takes care to address any concerns. They are doing a great job to keep the office moving through Covid and will walk you through the extra steps to limit contact with others. They have a great selection of frames, if you are looking for new glasses!!

I have not been to the optometrist here yet, but I did pop in to check out their selection of…read moreglasses. I love their variety of brands here. It can be hard to find stylish and unique glasses around this area, but they deliver here! I definitely will be coming back!

Absolutely the best. SO efficient. Everyone was so kind and knowledgeable. I felt so comfortable…read morethere. I'm so glad I found Tri-State Optical Center after just moving to Rogers from California. I would HIGHLY recommend them for all your eye needs. DR. Thompson is the best.

as told all was covered, diabetic eye exam and glasses Then…read moretold you don't take my insurance I never got glasses and received a bill for $70.00 dollars,minus the $180.00 billed to insurance you said you don't except. Giant scam ripoff

While Dr. Murphy was absolutely amazing and provided great care, I'm extremely disappointed with…read morethe front desk and tech staff. I requested that my prescription be transferred from another pharmacy, and it's now been nearly two weeks with no progress. I've called three times, and each time I was assured someone would call me back once it was sent in--yet I've received no follow-up and the prescription still hasn't been transferred. I shouldn't have to chase down my own prescription or beg for basic communication. Additionally, the front desk staff was not friendly or welcoming when I arrived. Unfortunately, due to this frustrating experience, I will not be returning to this eye clinic and cannot recommend it to others.

What a great team! Dr. Coats was very friendly and Cindy was able to find me a pair of frames that…read moreI really like and are just my style. Really glad I chose this location!

Great eye doctors!!!!! I needed a eye exam and was able to…read moreget in and out pretty quick less than 30 mins. Dr Beavers is a great guy he definitely goes over your eye test and let's you no what you need. The prices of frames here are the cheapest I've seen.

THEY NEVER ANSWER THE PHONE OR CALL YOU BACK. I have tried and tried to call them about ordering…read morecontacts and no one answers. It is very unprofessional of them.

Great care and great staff. I didn't get my contacts through them but I should have. Prices sure…read morehave changed...

Great experience! Been coming here for over 5 years, the staff is incredibly friendly and helpful …read more I always leave with a completely positive experience. I've gotten both glasses and contacts through here