Dr Mengarelli diagnosed me with Macular Degeneration (AMD) in July…read more During the visit, he didn't show me the images of my eye nor the dursen that causes AMD. He did show me a chart. In discussions with other medical professionals about the lack of information provided during my office visit, I was urged to get a second opinion. I did go to another ophthalmologist for a second opinion, and it was confirmed, I had no signs of the disease. When I spoke to Theresa Pittman in the business office at McDonald, I told her I didn't feel I should have to pay the $140 owed after insurance, since I had to seek a second opinion to get a correct diagnosis. She became very defensive and told me that I had better listen to Dr Mengarelli, because he was a retina specialist and the other doctor I saw wasn't. She proceeded to read my chart over the phone to me. Theresa asked me how long it took for me to get an appointment with the second doctor, as if to indicate he wasn't busy nor a good doctor. Theresa told me if I didn't pay my bill, she will turn me over to collections and I replied I was fine with that because I didn't feel I should pay for a misdiagnosis. I have never in my life been turned over to collections and this will be a first. I've never even been late on a payment in my life but it's the principle of the matter. During our conversation Theresa told me Dr Mengarelli and the second doctor both work in the same eye surgery clinic. A soon as I got off the phone with Theresa, I called the second doctor's office and asked if he and Dr Mengarelli could confer and give me a consistent diagnosis since they worked together and knew each other. The two doctors did confer, and they are on the same page that I was misdiagnosed, and I DO NOT have Macular Degeneration, for which I am thankful. The second doctor's office was the one to relay this information to me I have received no communication from Dr Mengarelli concerning him misdiagnosing me. In a second phone call to Theresa, she did confirm that Dr Mengarelli did tell her that I did not have the disease but would still need to pay him. Two days ago I canceled my future appointments with Dr Mengarelli due to the misdiagnosis of a disease that causes blindness and there is no cure. Those days of thinking I was going to go blind were devastating. Had I not gotten a second opinion, I would have gone through life expecting to go blind. Today I got a certified letter in the mail from Theresa that they had dismissed me as a patient. I was hoping the packet would be from the doctor letting me know he made a mistake. However, I didn't intend on returning to him as a doctor so the dismissal is mute. The entire debacle has been handled unprofessionally with the diagnosis and the unprofessional response from the office employee. Theresa has denied she said the things she said over the phone, which doesn't surprise me at all due to how defensive she became and her abrasive nature. I hadn't planned on returning to a doctor that gives out wrong diagnosis but her letter of dismal was most likely Theresa's way of protecting herself from me having a future conversation with Dr Mengarelli and informing him of her actions and what she said about the other doctor and her reading my chart over the phone and telling me Dr Mengarelli was a retina specialist and the other doctor was not. (the other doctor is a retinal specialist) I caution any one who uses Dr Mengarelli to ensure he shows you your scans and explains the diagnosis in detail. I felt he had one hand on the door knob the entire time I was in his office. He was very hurried. When I told Theresa this, she said it was because he is busy. The other staff at McDonald have always been wonderful and I highly recommend Dr Coats and Bob in the optical department. My husband and I have spent over $3000 with them in the last year on glasses alone. I have always been treated with respect and care until this recent incident.

I specifically requested my optometrist to set up a referral for eye lens replacement. After a…read moreweek I called McDonald Eye Associares asking if they received the referral. The girl on the phone said they had and it was noted in my file they tried to call me to set up the appointment. I told her I had no missed calls from them and she pretty much insinuated I was a liar and instructed me to call back. I have yet to receive a call to schedule the appointment. This is a $7,000 - $9,000 surgery. My guess is they don't need my business. if this is how they run their office I can only imagine how they treat patients post-op. Now any trust I had in finding the best for someone dealing with my eyesight is null and void in regards to this business. They definitely need new office staff.

Very recently had my LASIK procedure done with Dr. Coats and the team at McDonald Eye Associates. I…read morehave nothing but positive things to say about the experience. From my original consultation in August, to the procedure in October, the team at McDonald was always there to answer questions I had about the procedure, and provided me with a ton of information to make me feel confident in my decision. The surgery itself went smoothly, and was done in around thirty minutes. It's surgery, so I wouldn't call it "pleasant", but the discomfort was extremely mild. Dr. Coats made sure I was clear on all Post-Op instructions, and reiterated that the office was available at all times to answer any questions I may have during my recovery. I would definitely recommend McDonald Eye Associates if you're thinking about getting LASIK done!

Great Optical. Lots of experience. Awesome frame selection. I have been going there almost 13…read moreyears.

While it's never fun to have a procedure done Vold did a great job for my wife…read more.. She just had a PRK procedure done today Jon and Christine were awesome and helped put her mind at easy. She initially thought she would have the "SMILE" procedure, however because of some eye issues she was not a candidate for that and had to choose PRK and was understandably very nervous about this and the recovery time. Staff was awesome, building was clean, observing social distancing and mask because of COVID. Now we move to the recovery phase but so far the first two phases have been great and highly recommended!

If you want to get your vision fixed here, don't. My father got an eye surgery here at Vold Vision…read more2 years ago to "wear no glasses for the rest of your life and have amazing vision", instead that was a backfire. One of the doctors said that it will take only a month to heal after surgery, and have clear vision. 2 years later and it's horrible. My father sees worse than before. His eyes became more sensitive to light, and blurry for long distance, which is bad for driving at night since all of the headlights reflect off his eyes and block his vision, while he can't see really far. Well there was one thing that worked, he can't use glasses at all. The surgery team really fucked up, because they really did mean it when they said "you wouldn't need glasses" because none of the fucking glasses will improve his vision so HE HAS TO STICK WITH SENSITIVE NEAR SIGHTEDNESS FOR THE REST OF HIS LIFE. This is also a money grab because from each patient, it's estimated that they charge about 10k for each patient, and they probably make a million each day from just doing this. And since these little surgeries don't work, they make you schedule up for another surgery. Oh, and guess what? The follow up surgery probably wouldn't fucking work and they would steal your damn money for the rest of the life if you keep following up by promising that the next surgery would work. Plus, the surgery only takes 5 minutes, isn't that suspicious? Not even at least 10 minutes? Also yes, you can't sue because they make you sign a contract, but it really isn't the patients fault because THE SURGERY TEAMS ARE THE ONES PERFORMING THE SURGERY AND MESSING UP EVERY SINGLE ONE OF THESE FUCKING PATIENTS VISION, ALL OF THESE 5 STAR REVIEWS ARE PROBABLY ALT ACCOUNTS FROM THE WORKERS. The office is very nice at a first glance, but they're probably only trying to manipulate you into believing that all of their services are nice. They really don't care probably, they're just money grabbers that scam poor patients that just want their vision fixed. They're all evil, they all only want to become rich. Also they keep moving locations so they don't get bashed on and taken down. They're in Florida right now.

Outstanding selection and service !!! Absolutely recommend 100 %…read more I come from 6 hours away and always find what I need !!!

Very thorough eye exam and review of the results. Fantastic staff and glad to have found such…read moreexcellent care. Would highly recommend the Eyes on the Square.

Bobby is a thorough optometrist. The staff is great, and I have never waited in the waiting area…read morepast my appointment time. I see the security certificate has expired, makeing it risgky to enter financial information. I wanted to pay my invoice oline, but I am hestitatnt with the security certificat expired.

Dr. Bobby Decker gives a very thorough eye exam. His staff is courteous and friendly. Dr. Decker…read moretakes his time and does not rush through your eye exam. He has taken care of my family and friends for many years. You won't find an eye exam this thorough anywhere else in NWA.

Had a great experience at Bentonville Eye Care! The doctor was excellent and took the proper time…read moreto explain everything thoroughly without rushing. The entire process from check-in to exam was smooth, organized, and the staff provided really nice customer service. Highly recommend!

I've been going to Bentonville Eye Care for 15 years. Great people!…read moreHighly recommend!

I Absolutely love this place! I've been wearing glasses…read moremost of my life. And as a U.S. Marine I have traveled all over the world and lived in several different countries, as well as different Cities and states here in the U.S. I have been to so many different optometrists offices both on military bases and civilian land. When I first came here, I got a bad vibe, and felt a little different about the customer service I received from one individual employee. I also had to deal with her on my return to pick up my glasses and was not happy with the level of customer service at that point. But as it is everywhere in every business, one employee does not define the overall quality of care you will receive from that business. And upon rearning 6 months later, I received what I believe was the best care. Now, I've been with this optometrist for 5 years, and I can honestly say that they are my favorite. I can't even imagine going anywhere else. And every time I return there is at least one new staff member that outshines the last one in customer care. The services are great. The quality is great. The customer service is great. Great job, centerton family eye care team Five stars all around

We have been patients since they opened. Laura can't seem to…read morefile a claim with our insurance provider correctly. When you try to get it corrected, she responds with rudeness. This happens after every visit. Her incompetence is everyone's fault but hers. If you don't have Delta insurance, go elsewhere.