Dr Mengarelli diagnosed me with Macular Degeneration (AMD) in July…read more During the visit, he didn't show me the images of my eye nor the dursen that causes AMD. He did show me a chart. In discussions with other medical professionals about the lack of information provided during my office visit, I was urged to get a second opinion. I did go to another ophthalmologist for a second opinion, and it was confirmed, I had no signs of the disease. When I spoke to Theresa Pittman in the business office at McDonald, I told her I didn't feel I should have to pay the $140 owed after insurance, since I had to seek a second opinion to get a correct diagnosis. She became very defensive and told me that I had better listen to Dr Mengarelli, because he was a retina specialist and the other doctor I saw wasn't. She proceeded to read my chart over the phone to me. Theresa asked me how long it took for me to get an appointment with the second doctor, as if to indicate he wasn't busy nor a good doctor. Theresa told me if I didn't pay my bill, she will turn me over to collections and I replied I was fine with that because I didn't feel I should pay for a misdiagnosis. I have never in my life been turned over to collections and this will be a first. I've never even been late on a payment in my life but it's the principle of the matter. During our conversation Theresa told me Dr Mengarelli and the second doctor both work in the same eye surgery clinic. A soon as I got off the phone with Theresa, I called the second doctor's office and asked if he and Dr Mengarelli could confer and give me a consistent diagnosis since they worked together and knew each other. The two doctors did confer, and they are on the same page that I was misdiagnosed, and I DO NOT have Macular Degeneration, for which I am thankful. The second doctor's office was the one to relay this information to me I have received no communication from Dr Mengarelli concerning him misdiagnosing me. In a second phone call to Theresa, she did confirm that Dr Mengarelli did tell her that I did not have the disease but would still need to pay him. Two days ago I canceled my future appointments with Dr Mengarelli due to the misdiagnosis of a disease that causes blindness and there is no cure. Those days of thinking I was going to go blind were devastating. Had I not gotten a second opinion, I would have gone through life expecting to go blind. Today I got a certified letter in the mail from Theresa that they had dismissed me as a patient. I was hoping the packet would be from the doctor letting me know he made a mistake. However, I didn't intend on returning to him as a doctor so the dismissal is mute. The entire debacle has been handled unprofessionally with the diagnosis and the unprofessional response from the office employee. Theresa has denied she said the things she said over the phone, which doesn't surprise me at all due to how defensive she became and her abrasive nature. I hadn't planned on returning to a doctor that gives out wrong diagnosis but her letter of dismal was most likely Theresa's way of protecting herself from me having a future conversation with Dr Mengarelli and informing him of her actions and what she said about the other doctor and her reading my chart over the phone and telling me Dr Mengarelli was a retina specialist and the other doctor was not. (the other doctor is a retinal specialist) I caution any one who uses Dr Mengarelli to ensure he shows you your scans and explains the diagnosis in detail. I felt he had one hand on the door knob the entire time I was in his office. He was very hurried. When I told Theresa this, she said it was because he is busy. The other staff at McDonald have always been wonderful and I highly recommend Dr Coats and Bob in the optical department. My husband and I have spent over $3000 with them in the last year on glasses alone. I have always been treated with respect and care until this recent incident.

I specifically requested my optometrist to set up a referral for eye lens replacement. After a…read moreweek I called McDonald Eye Associares asking if they received the referral. The girl on the phone said they had and it was noted in my file they tried to call me to set up the appointment. I told her I had no missed calls from them and she pretty much insinuated I was a liar and instructed me to call back. I have yet to receive a call to schedule the appointment. This is a $7,000 - $9,000 surgery. My guess is they don't need my business. if this is how they run their office I can only imagine how they treat patients post-op. Now any trust I had in finding the best for someone dealing with my eyesight is null and void in regards to this business. They definitely need new office staff.

Great Optical. Lots of experience. Awesome frame selection. I have been going there almost 13…read moreyears.

The most experienced surgeons in the entire state. Best technology and results. Most importantly -…read morethey look at your eyes and not your wallet. They spend a lot of time during your consultation to determine if you are a good candidate. Safety and patients first.

While it's never fun to have a procedure done Vold did a great job for my wife…read more.. She just had a PRK procedure done today Jon and Christine were awesome and helped put her mind at easy. She initially thought she would have the "SMILE" procedure, however because of some eye issues she was not a candidate for that and had to choose PRK and was understandably very nervous about this and the recovery time. Staff was awesome, building was clean, observing social distancing and mask because of COVID. Now we move to the recovery phase but so far the first two phases have been great and highly recommended!

TL;DR - Unprofessional, unsanitary, time-consuming, and impersonal treatment of patients without…read moremeeting the doctor who will actually perform the expensive, optional surgery. I went to Vold Vision after another facility suggested I look into Lasik or a lens replacement procedure. Like other reviewers, I waited for 30-40 minutes to be called to the back. The tech just marched me to an exam room where she asked me questions and then handed me a case and told me to remove my contacts. There was no sink in the room and she was irritated that I asked to wash my hands. After that, she hurried me from room to room to complete a series of tests without word one about their purpose. I waited in a second waiting room for another 40 minutes. I could hear someone running through a spiel about lens replacement surgery with another patient. I decided to leave because I was getting weak from low blood sugar (now 1.5 hours in), but the optometrist (I guess, no one actually told me that) escorted the other patient out and then took me to yet another room, where she slapped a little antibac gel on her palms and proceeded to exam my eyes with her bare hands. Even in non-Covid times, that would bother me. Lasik wasn't even mentioned. The optometrist (?) really seemed to be selling the lens replacement. She didn't mention Lasik. I asked if I'd be meeting the surgeon and was told no, not until the surgery. That was the final straw for me. Any decent surgeon should take the time to speak to his patients beforehand. On top of that, he is charging $8000 for an *optional* procedure that isn't covered by any insurance company -- it seems wise to invest five minutes in meeting your prospective patients. I respect the OD's education, but the MD is the only one allowed to perform the surgery and should be the one speaking to the patients he proposes to treat. That's standard across the medical profession outside of regular tests, like colonoscopies, etc. Finally, I was then taken to the business manager's office and again given info on lens replacement, this time with a payment plan prefilled with my info. When I asked about Lasik, both people said only that I'd still have to wear readers, as if that was all I needed to know. I couldn't leave fast enough at that point. What a waste of time and energy, and possibly money -- no one mentioned anything about the cost for today. I know this review is long, but so was the appointment.

Outstanding selection and service !!! Absolutely recommend 100 %…read more I come from 6 hours away and always find what I need !!!

Very thorough eye exam and review of the results. Fantastic staff and glad to have found such…read moreexcellent care. Would highly recommend the Eyes on the Square.

Bobby is a thorough optometrist. The staff is great, and I have never waited in the waiting area…read morepast my appointment time. I see the security certificate has expired, makeing it risgky to enter financial information. I wanted to pay my invoice oline, but I am hestitatnt with the security certificat expired.

Dr. Bobby Decker gives a very thorough eye exam. His staff is courteous and friendly. Dr. Decker…read moretakes his time and does not rush through your eye exam. He has taken care of my family and friends for many years. You won't find an eye exam this thorough anywhere else in NWA.

Sarah with the pink glasses has to be the worst customer service rep I have had recently. We of…read morecourse spent over $480.00 on some glasses and wanted the lighter lenses and paid for them. We got the glasses and they were heavier than expected. I stated we were not looking for a refund but not going to settle on glasses that hurt my wife nose. I asked where the lighter frames were and she pointed into the direction where all the glasses were. I asked if it would be too much for her to show us the frames she hesitantly did. She is not a friendly person and I will not be dealing with her in the future the doctors have always seemed nice. Stay Away from Sarah just rude. We did get her prescription and will be going somewhere else to get her some more glasses.

Very professional, courteous and competent staff, and the doctor was great! BUT...I had a ginormous…read morescratch on one eyeglass lens, and ordered a replacement. They told me 7-10 days. It has been over a month and the lab says my lens should be here on Monday. I am NOT a satisfied customer. But, at least it was ordered under warranty. If I had paid for the new lens I would demand a refund.

I Absolutely love this place! I've been wearing glasses…read moremost of my life. And as a U.S. Marine I have traveled all over the world and lived in several different countries, as well as different Cities and states here in the U.S. I have been to so many different optometrists offices both on military bases and civilian land. When I first came here, I got a bad vibe, and felt a little different about the customer service I received from one individual employee. I also had to deal with her on my return to pick up my glasses and was not happy with the level of customer service at that point. But as it is everywhere in every business, one employee does not define the overall quality of care you will receive from that business. And upon rearning 6 months later, I received what I believe was the best care. Now, I've been with this optometrist for 5 years, and I can honestly say that they are my favorite. I can't even imagine going anywhere else. And every time I return there is at least one new staff member that outshines the last one in customer care. The services are great. The quality is great. The customer service is great. Great job, centerton family eye care team Five stars all around

We have been patients since they opened. Laura can't seem to…read morefile a claim with our insurance provider correctly. When you try to get it corrected, she responds with rudeness. This happens after every visit. Her incompetence is everyone's fault but hers. If you don't have Delta insurance, go elsewhere.