Well staffed. No waits. Arian rocked it out of the park helping me resolve a multi layered issue…read more Very knowledgable and helpful and patient. THANKS!!!!!!

Found the techs helping were overly confident and did not treat me respectfully. Geeks not…read moresensitive to my knowledge but treated me abruptly. Was glad when I left but had trouble getting my needs resolved but we did

Fast service watch repair was great. Nice people. It's a little tucked away in the strip mall so…read morelook close.

**1-star review:** Paid iPhix Shop $250 to fix my wife's…read morescreen, and it came with a warranty. The phone died 48 hours later. When we brought it back, they suddenly claimed water damage and refused to honor the warranty. They never mentioned water damage when they did the repair, so either they missed it or it happened in their shop. Either way, the warranty was worthless and we're out $250. Take your phone somewhere else.

We were in Bentonville for a day killing time before a timed visit to Crystal Bridges, so we…read morestopped inside the T-Mobile to look at the Apple Watch 6 specifically to see one in person. Due to the raging pandemic, we seldom make our way out to business to shop, but decided that this would be an opportune time being outside the city to learn about it and to kill time before the museum. We ultimately wound up purchasing one and were extremely happy and satisfied with the excellent service given by the Sales Representative, Alyssa. Not only was she very personable and knowledgeable about the product and explained the data plan options in a clear way, she even got the exact watch I wanted from another location while we checked into our lodging and then made our way back to complete the purchase. Oh, and she did this while graciously juggling another transaction she was wrapping up with. Ultimately, I was really pleased with Alyssa's professionalism and so glad she offered to get me the watch same day- this made all the difference and now I get to rock my new Apple Watch on my Birthday! Also, the rest of the team was really nice and pleasant and were extremely welcoming. COVID protocols were upheld, and this made us feel safe and comfortable while shopping. Thank you to Alyssa and the rest of the team for being so attentive and making us feel valued- I'm so stoked for my new watch and really appreciated you going above and beyond!

Don't come here if you're having any kind of issue with your phone. If you have insurance, they'll…read moregive you a number to call and a website to file a claim online. There was no sense of wanting to help us at all. We were in and out within 3 minutes because of how quick they were to turn us down. We ended up going to the one on Walton and had a great experience. We found out they are the only store who has service people onsite to help assess and fix your phone.

I want to give a shout out to this store and this store alone. I was having a difficult time with…read moremy ATT service and had spent SEVERAL HOURS on the phone throughout the week trying to fix it. After spending a large portion of my Saturday afternoon on hold with the ATT customer service department, being transferred back and forth between multiple departments, telling my story and starting the trouble shooting over every time, and end up being transferred to Direct TV where the guy had the guts to try to sell me Tv services, I had enough. I went to the local ATT store to either get this fixed, or end my services with them. That's when Zach and the store manager (I'm sorry I don't recall his name) took over my account and ran through all the possibilities, eventually finding the problem and fixing it rather quickly. Those guys deserve the 5 stars; not the company. After my phone is paid off I will be leaving ATT after 13yrs of doing business with them. For some time now some people just couldn't call me. It was giving them a disconnected message as if my line was cut off. There's no way to know how many of my customers and relationships have not been able to reach me. Att's service cannot be trusted. I look forward to filling out all the surveys I am sent to grade their customer service department.

This place is terrible. Worst customer service ever. I bought a new watch and canceled the plan on…read moremy old watch. But the next phone bill they charged me still for two watches. I go in and the manager says "oh this will be the last time you have to pay it and in the next bill if it's still there let us know and we will take care of it" well next bill im still being charged for two watches ( wich I have already gotten rid of old watch by now) and I go in they say I have to pay ANOTHER month for the old watch and it should be gone after this next bill? So now I've payed two months on a watch I don't even have. So I'm out $40 and they offer me a $9 rebate next month. That's all they can do. Ridiculous. This is not the only issue.

We were welcomed like they actually wanted us to be there (unlike another business across the…read morestreet) & were very helpful. Our salesman, Aaron, was very knowledgeable & friendly & helped us pick phones & a plan that worked for us & our budget... He even called our previous provider to "break up" with them for us! We were very satisfied with the service we received there.

Spent $1100 on new phone - no e sim so no phone service (in sos mode) when I left and never got…read moreservice - store closed before I could drive back . Came back next morning - person who was to "help" me was dismissive and not helpful ... keep in mind now no phone service for 16 hrs - had to get help from manager ... then she passed me off to another rep and he initially wanted me to pay for transfer help but manager waived it- do not recommend this location

Kyle from cox spectrum local bentonville office helped us. 73.95 one month 70.95 for 12 months…read moreafter that Kyle explained everything clearly. Very professional and friendly. Helped me throughly. Best wishes from Michael and Susan Small

I have had a very strong dislike of spectrum due to the lack of any kind of care from them while i…read morewas stationed at ft. hood. The service is horrible, they have zero customer service skills, and they just lack anything i want to continue to support. Since the merge with Cox, I had to move my service. Went into this store, talked to 4 or 5 people wearing spectrum uniforms. not a single one was able to help transfer my service. finally after about a hour of telling them the address and dealing with the employees acting high and mighty. they get it scheduled for tommorow. all the while telling me the price would remain the same, same equipment, same everything pretty much. i liked cox alot. they were always on point when i needed something fixed....spectrum called me out of the blue from this store today and told me the price i was going to have to pay for the exact same service had more than doubled. will not ever be doing business with anything associated with spectrum. its just not worth the headache. would give zero stars if possible.

After having a not so good experience at another T-Mobile store, this store was able to help us out…read moretremendously. Matthew was super friendly and knowledgeable. Although our phone was not repairable, he was able to give us some good suggestions and tell us about a promotion going on. They are the only T-Mobile store in the area that have service people on site which makes things more convenient. All of the employees there the day we went seemed super friendly and helpful.

Outstanding staff! The wait in the phone store gives me the worse anxiety, each time they have been…read moreso patient with me.

Great price great service. Kaylie was very helpful and great to talk to with a wonderful smile.read more

So a friend told me about this cell phone repair shop. He says because of the service, he only…read morecomes here to buy whatever he needs instead of going to walmart. So of course I had to come here when grandma's charging port wasn't working. So this gentleman comes out, greets me, and asks me what he can help me with. I told him and he said he would take a look and see what the problem was. He took the phone into the back for about five minutes. It gave me time to look around the shop and see all the interesting cell phone and accessories they had available. And the prices were not bad either. Which explains why my friend continues to come here. The gentleman returned with grandma's phone and told me that the charging port had some metal pieces in it, and that he removed them and it's charging now. But when I went to pay, he told me there was no charge for cleaning the phone. I've have yet to visit a cell phone repair shop that didn't charge me for something. This is a first for me. And just like my friend, I will continue to come back here to bring my business. Five star all around for customer service and quality

Michaela did a great job helping me upgrade 2 of my phone lines to Samsung fold 7. We love the…read morephone.

We paid for my mom's phone in cash with no payment arrangements. In cash. In full. My mom passed…read moreaway in Dec. I contacted att to close the account. I was assured they would waive the phone bill as clearly my mom was passed and the phone wasn't used. Now they have sent her account to collections and refuse to unlock the phone or assist at all without us paying the phone bill we were assured would be waived. I am so deeply disappointed and disgusted in how this has been handled by ATT. We have been told to call, we call. They refuse to help at all and tell us to go to a store. The store tells us to call. They won't help. It's a circular hell. Now to top it off they lied to my sister and told her the phone wasn't paid off trying to get her to pay it the fees. I have my mom's Jan bill showing NO payment plan was involved confirming it was paid in full. The complete lack of kindness, empathy assistance and follow through on what we're told would happen means we will never do business with ATT.

My wife and I have been Cox customers here for 20+ years with better than average service. That is…read moreuntil last year. It seems that Cox corporation has reduced the local store's power to help. We have a dis-functional DVR and our pricing is around $180 for internet and TV, with no premium channels like NFL or Cinemax or HBO. We asked for a new Contour and a price reduction and we were offered a temporary $10 or $20 reduction in price on our monthly bill and a new Contour device but with a $75 installation charge. There are offers for NEW customers to begin service with an expanded menu of TV channels, Contour DVR and internet, plus phone service with no installation charges and $89 a month. Yes more services at 1/2 the price. The local people, and a phone based customer representative have done almost nothing to resolve the issue. They have been extremely courteous but inept at accomplishing anything. Apparently COX has tied it's employees hands. We will seek service elsewhere.

this is the worst company! we called on the 4th of the month to establish service and we have not…read morehad working internet for more than 4 days. I have actually had cutomer service tell me they can't help me and hang up on me. i can't even stress how terrible a company this is! avoid at all costs!!!!