Dr. Hein has been my eye-doc ever since I was a wee little lass. From the first location on main…read morestreet, he gave me my first pair of glasses. From the location on Route 34, round the corner, he gave me my first pair of hard contacts and then my first pair of soft contacts. The new location out on Templeton is so beautiful and comfortable. Now, he doesn't do it all by himself. Oh no. They ladies that work there are awesome. And most of them have been there for years and years. It truly is the only place i can go to where they actually recognize me and ask after the rest of my family. I know other docs working with Dr. Hein have come and go, but he's truly the best. He's pretty matter of fact and will take the time to explain things IF YOU ASK. Otherwise, if you don't, he'll give you what you need and send you on your way. Always ask questions.

Wanted a diabetic eye exam. Was told I needed a vision exam first and then would have to come back…read morea different day for the eye exam. I did not want a regular eye exam. They said I had to do both. Gave them my vision and medical insurance cards. Dr was nice and glasses were reasonably price. Next exam was a month away. The day before they called and said that someone marked down I was self pay. Um no. Oh we need your insurance. No you have it and when I was in a photo of it was taken. Oh must be we are out of network then and I would have to pay the entire cost out of pocket as they wouldn't do the paperwork for me to get reimbursed. By this time wasn't going to argue so I just told her to cancel the appointment. She said ok and hung up. Went elsewhere with no issue at all. I went somewhere else and was able to get just a diabetic eye exam with no proof that I had a regular eye exam. They wasted my time. I have since dropped the vision insurance. Since I know now both eye exams are not required like this told me they were, I will go elsewhere.

Scott eye care is amazing! We travel over 45 minutes because the care is top-notch! The youngest…read moreson is the most recent patient of Dr. Chula and when we went to go pick up his glasses, his Older brother felt "left-out" the team went out of their way to find an old pair Of show glasses for him!

Hey Yelp friends! If you're on the hunt for new glasses or contacts in the Oswego area, I've just…read morediscovered a real gem. The comfort and knowledge provided were next-level--I learned so much about eye care and now have a whole new perspective. I'm super grateful for finally getting all the info I needed to correct my vision.

I can't say enough about Dr Gustafson and his staff at Gustafson Eye Care. I was having a situation…read morewith my eye and was not sure if it was a medical emergency. He called me back on the telephone and spent almost 30 minutes on the phone with me assessing my situation. I was able to get in later that week for an in-person detailed eye exam (because it was not a medical emergency and because of my work schedule). Thankfully all is well. Dr Gustafson is professional, a very knowledgeable expert, explains everything in a way that is easy to understand, and will explain it again if I don't understand. He spent as much time with me as was needed for me to fully understand my situation. Thank you!

Wonderful Dr very knowledgeable straight to the point no nonsense answers any questions you may…read morehave. I take all three of my kids here he's very approachable very friendly, especially if you have a shy child. He is very warm and welcoming. Makes a pleasant atmosphere. Highly recommend! Some reviews say the reception isn't friendly etc all you need to know is this Dr knows his stuff. He will break it down in terms You understand he'll break it down further so your child understands. He does not rush through appointments even if the waiting room is backed up this doctor is phenomenal. Do you want the best he is it.

My experience at Family Vision with Doctor Martin was one filled with enlightenment and joy! After…read morestruggling with focus issues my whole life, Dr. Martin was able to attribute a part of that to my vision, specifically how my eyes work when reading or trying to focus. The exam was very in depth and Dr. Martin has an incredible attention to detail. He is friendly and kind, very knowledgeable, and took the time to explain my diagnosis so I could understand it. My experience at Family Vision was like nothing I've had before at an eye doctors office; no one tried to shuffle me out in a rush and I felt like I was actually heard from the staff. The ladies at the front desk are true professionals. Janet, thank you for your expertise and being determined to figure out my difficult insurance! Pam, thank you for your kindness and patience! 10/10, 100%, 5-star would recommend!!! I can't say enough about my experience at Family Vision.

Dr. Dave & frame asst. Erin are exceptionally good! Very attentive, knowledgeable, & patient!…read moreGreat frame selection & willing to order additional frames to try on. Great w/ my astigmatism & eye discrepancy. Can't say enough about the vision therapy 4 my son too. Great outcomes! His reading has improved! & they accept VSP unlike Wheaton Eye Clinic.

Let me start this off with a little back story, my 5 year old is TERRIFIED of eye doctors. When he…read morewas 3.5 I had to take him to the doctor and they had to put drops in his eyes and do a bunch of tests and it was a traumatic thing for him. Fast forward to now, he needed a kindergarten eye exam. On top of his issues, I also have extreme fear of germs and going into public spaces right now is a big thing for me. I panicked for a week, calling different places, but I heard great things about this place so I chose to come here. BEST. DECISION. EVER. The staff was SO NICE as soon as we walked through the door. They immediately put me and my son at ease. It was ridiculously clean, I saw employees using hand sanitizer multiple times. Everything was covered in plastic. The doctor was AMAZING with my son. She explained everything, kept him talking so he wasn't focused too much on what was being done. It was quick and there were no tears. She explained everything to me and him afterwards. What I thought was going to be a horrible experience turned out to be a very positive one. If you're looking for kind and patient people, this is the place for you!

The office seems disorganized OR the flat out lie. I'm not sure which…read more A neighbor recommended Dr. Black--and also recommended I steer clear of the other doc at Couture Vision. (wont go into details as to why, because it would compromise the privacy of my neighbor.) I called to make an appointment with Dr. Black, which was confirmed. Unfortuantely, two days before my appt., I discovered I had to go out of town on business, and would not be able to make my appt. I called to reschedule with Dr. Black, which they did with no issue. They proceeded to make another appt. without even telling me they had made one. I get a text the day before the rescheduled appt. (again, which I did not even make!) and I called again to inform them I never made that appointment, and would not be able to make it. I then suggested we schedule for a Saturday, so that there would be no work or other interferences with the appt. time. She happily scheduled me for two weeks out on a Saturday. Less than FIVE minutes after she scheduled, she called me back and said, "I'm sorry. The other gal who made the appointment wasn't aware that Dr. Black is not longer accepting patients." IT WAS THE EXACT SAME PERSON WHO HAD SPOKEN TO ME NOT LESS THAN FIVE MINUTES AGO...yet she is trying to pretend I spoke with someone else. (I can recognize a voice.) So...how is it that appointments were made THREE TIMES with Dr. Black (one without my knowledge or permission, mind you), yet the good doc suddenly and mysteriously becomes "unavailable" because he is "not accepting new patients"? I checked the website. Doc Black IS, in fact, still accepting new patients. No mention on the website that he is not. I emailed back to inform them that I knew something was fishy here, and that Dr. Black has no mention on his website that he is no longer taking new patients. I waited a week with writing this review to see if his website would be updated. I has not been: He is still taking on new patients. This place is a "fustercluck." I talked with my neighbor about this, and she said she had referred others to him, and he took them on--at the same time I tried to schedule. However, she *did* acknowledge that the office can be "unprofessional" and "disjointed" at times. She also said she has had some minor issues in the past with the people at the front desk getting insurance information wrong. As she put it, "They're pretty immature and like little high school giggle girls, but the doc is excellent. So, I put up with the immaturity of the rest of the staff." But she also added she's embarrassed she recommended him, based on how I was treated.

Highly recommend. From making an appoimnet to picking out frames Claudia was so helpful with…read moreeverything . She was so patient with all my question and helpful with the process of everything!!

This place has some serious management issues with how they operate. After my eye exam I ordered…read moretwo pairs of glasses, same prescription, because the reason for my visit in the first place was I had broken my only pair of regular glasses. I made a point to tell them this and that I couldn't see. I only had a pair of sunglasses from a few prescriptions ago, which is not at all ideal for daily wear. They said, on July 12 that they would be ready in about a week and a half which would have been around July 24. I never heard anything so I called them on that day to check and they said one pair had come in. Not sure when that happened or why they hadn't called me but I gave them the benefit of the doubt. Now it has been 2 1/2 week, I still had not gotten a call about the second pair and so I call them again and they say they are ready. For being a company supposedly passionate about people's vision, they sure don't seem to be in a rush to get you to see properly. If I hadn't called, how much longer would it have been? I'm beyond disappointed and will be looking elsewhere for my eye exams and glasses in the future.

They don't back their glasses. My stem detached from the glasses and could not be fixed. I would…read morehave to purchase new frames. The glasses I purchase, generally can last two years with no problem. I'm never hard on the. These frames were made cheaply and it was just after three months time they broke. I didn't find the manager very professional or able to listen. I didn't feel the eye exam was thorough enough, hence my prescription was not close enough to what I needed. The person helping me but glasses was very nice, but was not very well trained. She went to get someone to write the correct numbers on the prescription for her. Unfortunately, I bought sunglasses and regular. I won't be going back.

I went in for an eye exam and glasses. Everyone was great! The ladies in front helped me pick out…read moreframes that fit my face and looked wonderful. They explained Progressives and how they would work and get used to, as I never had them before.

I brought my father who is in is 90s for an eye exam. Dr. John Heilemier was very gentle with my…read more Dad and the staff were quite professional. I would highly recommend this establishment.

Ease of scheduling, friendly greeting, great exam experience. Easy to order contacts. Will be…read moreback each year. Recommend to others.

Shout out to Michelle O. ( she also assists at the Naperville location ) and all the staff at PVC…read morefor their outstanding customer service and attention to detail, and to Dr. Boots who thoroughly examines your eyes, and his attention to detail, which allows you the opportunity to maintain your best possible vision. I highly recommend Plainfield Vision Care and I will continue to use their services in the future!!