Dr. Hein has been my eye-doc ever since I was a wee little lass. From the first location on main…read morestreet, he gave me my first pair of glasses. From the location on Route 34, round the corner, he gave me my first pair of hard contacts and then my first pair of soft contacts. The new location out on Templeton is so beautiful and comfortable. Now, he doesn't do it all by himself. Oh no. They ladies that work there are awesome. And most of them have been there for years and years. It truly is the only place i can go to where they actually recognize me and ask after the rest of my family. I know other docs working with Dr. Hein have come and go, but he's truly the best. He's pretty matter of fact and will take the time to explain things IF YOU ASK. Otherwise, if you don't, he'll give you what you need and send you on your way. Always ask questions.

Wanted a diabetic eye exam. Was told I needed a vision exam first and then would have to come back…read morea different day for the eye exam. I did not want a regular eye exam. They said I had to do both. Gave them my vision and medical insurance cards. Dr was nice and glasses were reasonably price. Next exam was a month away. The day before they called and said that someone marked down I was self pay. Um no. Oh we need your insurance. No you have it and when I was in a photo of it was taken. Oh must be we are out of network then and I would have to pay the entire cost out of pocket as they wouldn't do the paperwork for me to get reimbursed. By this time wasn't going to argue so I just told her to cancel the appointment. She said ok and hung up. Went elsewhere with no issue at all. I went somewhere else and was able to get just a diabetic eye exam with no proof that I had a regular eye exam. They wasted my time. I have since dropped the vision insurance. Since I know now both eye exams are not required like this told me they were, I will go elsewhere.

Scott eye care is amazing! We travel over 45 minutes because the care is top-notch! The youngest…read moreson is the most recent patient of Dr. Chula and when we went to go pick up his glasses, his Older brother felt "left-out" the team went out of their way to find an old pair Of show glasses for him!

Hey Yelp friends! If you're on the hunt for new glasses or contacts in the Oswego area, I've just…read morediscovered a real gem. The comfort and knowledge provided were next-level--I learned so much about eye care and now have a whole new perspective. I'm super grateful for finally getting all the info I needed to correct my vision.

I can't say enough about Dr Gustafson and his staff at Gustafson Eye Care. I was having a situation…read morewith my eye and was not sure if it was a medical emergency. He called me back on the telephone and spent almost 30 minutes on the phone with me assessing my situation. I was able to get in later that week for an in-person detailed eye exam (because it was not a medical emergency and because of my work schedule). Thankfully all is well. Dr Gustafson is professional, a very knowledgeable expert, explains everything in a way that is easy to understand, and will explain it again if I don't understand. He spent as much time with me as was needed for me to fully understand my situation. Thank you!

Wonderful Dr very knowledgeable straight to the point no nonsense answers any questions you may…read morehave. I take all three of my kids here he's very approachable very friendly, especially if you have a shy child. He is very warm and welcoming. Makes a pleasant atmosphere. Highly recommend! Some reviews say the reception isn't friendly etc all you need to know is this Dr knows his stuff. He will break it down in terms You understand he'll break it down further so your child understands. He does not rush through appointments even if the waiting room is backed up this doctor is phenomenal. Do you want the best he is it.

Dr. Dave & frame asst. Erin are exceptionally good! Very attentive, knowledgeable, & patient!…read moreGreat frame selection & willing to order additional frames to try on. Great w/ my astigmatism & eye discrepancy. Can't say enough about the vision therapy 4 my son too. Great outcomes! His reading has improved! & they accept VSP unlike Wheaton Eye Clinic.

I was very impressed with this practice and the doctor. My daughter has cerebral palsy and the…read moredoctor was very patient and kind to her. He explained everything he was doing and why he was doing it. My daughter felt very comfortable and stated she really like the doctor. I highly recommend this practice.

Let me start this off with a little back story, my 5 year old is TERRIFIED of eye doctors. When he…read morewas 3.5 I had to take him to the doctor and they had to put drops in his eyes and do a bunch of tests and it was a traumatic thing for him. Fast forward to now, he needed a kindergarten eye exam. On top of his issues, I also have extreme fear of germs and going into public spaces right now is a big thing for me. I panicked for a week, calling different places, but I heard great things about this place so I chose to come here. BEST. DECISION. EVER. The staff was SO NICE as soon as we walked through the door. They immediately put me and my son at ease. It was ridiculously clean, I saw employees using hand sanitizer multiple times. Everything was covered in plastic. The doctor was AMAZING with my son. She explained everything, kept him talking so he wasn't focused too much on what was being done. It was quick and there were no tears. She explained everything to me and him afterwards. What I thought was going to be a horrible experience turned out to be a very positive one. If you're looking for kind and patient people, this is the place for you!

I am writing this for 2 or 3 years ago. This store in order to push sales, told us that we can get…read morefree exams and glasses. We pay first then to claim money from our insurance. We spent over $1600 for the glasses, then waiting from them to get insurance's check, we visited them several times, but never got paid. It has been almost 3 years past, we are still waiting. We know it was Actually a lie, it was their tricks to push sales. The place people was ok before, but looks wired now, does not looks like normal people. Will not come back to visit anymore.

Highly recommend. From making an appoimnet to picking out frames Claudia was so helpful with…read moreeverything . She was so patient with all my question and helpful with the process of everything!!

This place has some serious management issues with how they operate. After my eye exam I ordered…read moretwo pairs of glasses, same prescription, because the reason for my visit in the first place was I had broken my only pair of regular glasses. I made a point to tell them this and that I couldn't see. I only had a pair of sunglasses from a few prescriptions ago, which is not at all ideal for daily wear. They said, on July 12 that they would be ready in about a week and a half which would have been around July 24. I never heard anything so I called them on that day to check and they said one pair had come in. Not sure when that happened or why they hadn't called me but I gave them the benefit of the doubt. Now it has been 2 1/2 week, I still had not gotten a call about the second pair and so I call them again and they say they are ready. For being a company supposedly passionate about people's vision, they sure don't seem to be in a rush to get you to see properly. If I hadn't called, how much longer would it have been? I'm beyond disappointed and will be looking elsewhere for my eye exams and glasses in the future.

They don't back their glasses. My stem detached from the glasses and could not be fixed. I would…read morehave to purchase new frames. The glasses I purchase, generally can last two years with no problem. I'm never hard on the. These frames were made cheaply and it was just after three months time they broke. I didn't find the manager very professional or able to listen. I didn't feel the eye exam was thorough enough, hence my prescription was not close enough to what I needed. The person helping me but glasses was very nice, but was not very well trained. She went to get someone to write the correct numbers on the prescription for her. Unfortunately, I bought sunglasses and regular. I won't be going back.

Not worth one star , kelly the manager is the most rudest people I know this is no for for a…read moremanager to treat people I liked the eye doctor he was so kind and the girls at the front was too but the manager need to be replaced she go run customers away I will never step foot in there again.i got a refund on all my stuff.she was helping me and when another customer came he went right to her she just stop talking to me . And start helping him right in the middle of our conversation and then when I said are you done talking to me she said I told you your insurance cover 200.00 I said but you never said anything then she proceeded talking to the man i was so embarrassed. She left me hanging right there told the other girl help her ..not can you help her ..Kelly is not a nice person and know nothing about customer service..dont go there

I brought my father who is in is 90s for an eye exam. Dr. John Heilemier was very gentle with my…read more Dad and the staff were quite professional. I would highly recommend this establishment.

Ease of scheduling, friendly greeting, great exam experience. Easy to order contacts. Will be…read moreback each year. Recommend to others.

Shout out to Michelle O. ( she also assists at the Naperville location ) and all the staff at PVC…read morefor their outstanding customer service and attention to detail, and to Dr. Boots who thoroughly examines your eyes, and his attention to detail, which allows you the opportunity to maintain your best possible vision. I highly recommend Plainfield Vision Care and I will continue to use their services in the future!!