The final product is acceptable, but the overall service experience was disappointing…read more I noticed an issue with the glasses immediately after pickup and returned the next day. At first, the staff refused to acknowledge any problem. Only after repeated follow-ups did they agree to send the glasses back to the factory and promised a two-week turnaround. After two weeks, there was no update. When I contacted them, they had no information and admitted that without my constant follow-up, the case would not have been handled. The issue was eventually fixed, which confirms my original concern was valid. Another thing is the lack of transparency during the purchase process. I was strongly recommended the most expensive lens-thinning option, and no alternative options were explained to me at the time, which led me to believe this was the only choice. My prescription is only 300 degrees, and later research showed that this level of thinning was unnecessary. The original lenses also showed no visible thinning, while the final product was clearly thinner. Acceptable final product, but poor communication, lack of transparency, and a service process that puts the burden on the customer.

I bought glasses here Nov 2023 and the person that helped me was very helpful and I did get glasses…read moreI really liked. About a year to maybe 18 months later, the blue color of my frames started to come off the bridge of the glasses (the part facing away from my face- very visible). There is now a big silver spot where the coloring is gone - which ruins the appearance of the glasses. I don't think I'm doing anything to have caused this and it hasn't happened with glasses in the past I bought other places. When I went back in to ask if there is anything that they can do - the response was very disappointing- defensive, acting like this is no big deal - just normal wear and tear. Both unsympathetic and unhelpful. The glasses were the most expensive pair I have ever purchased, even after subtracting the coverage from VSP. It would be nice if they stood behind their product a little. I will not return.

I had always gotten my eyeglasses from the optician associated with my ophthalmologist. What a…read moredifference to go to Robert at Palo Alto Eyeworks! He added so much value in terms of correct fit, measurement and style. He is so much more than an "order taker." Highly recommended.

I came to Palo Alto Eye Works with a pair of retro Italian frames that needed some adjustment. I…read morewas met with Robert, the owner. Robert was knowledgeable, patient, and really understood what I was going for with my unique glasses. Robert took the time to walk me through the options for augmenting my frames and made sure everything was done right. His expertise with quality eyewear really showed, Robert clearly knows his stuff when it comes to Italian frames and how to work with distinctive styles. The whole experience was smooth, professional, and dare I say, fun? It's rare to find someone who genuinely appreciates great eyewear design and has the technical skills to back it up. If you've got special frames or just want someone who truly cares about getting your glasses right, Robert at Palo Alto Eye Works is the place. Highly recommend for anyone looking for personalized, expert service.

Hey! Big shout out to the customer service of the wonderful folks at WP Palo Alto on July 13! I'm…read morethe super pink person who came in to get new post-cataract glasses. The two people there were friendly and helpful! They listened to what a wanted, and could immediately answer my questions about Transitions options (no sports version) and re-lensing existing WP frames (no.) They also didn't try to push me about finding frames when I was clear that I had a particular vibe I was going for. (YES, I will finally have heart shaped wireless pink tinted glasses!) It's been ONE DAY and I already have a shipping notice for the glasses I did order. I was in and out super quick. I just felt really *seen* by Warby Parker folks. So often when I shop for frames, I get pushback when I say, "Hey, I need PINK and CUTE, thank you!" but they absolutely did not do that -- even if it meant I only got one pair. That's WHY I go to WP Palo Alto for my quick/backup glasses.

It was ok - I came down to PA for the store so I could get a sanity check on what these frames…read morelooked like on me, even though I had already done the virtual try on. Pros: It's an in-person show room. I got what I needed, which was to test the fit of the frames. Spacious storefront. Cons: Parking is rough downtown, all the time There was nearly nobody there. One person was servicing customers and was always diving into the back room, and wasn't the most proactive about assisting / recommending. A lot of models don't have all the color variations, so I wasn't able to test everything I was interested in. Still, it was good enough to assess comfort / fit. Pro tip: The frames all seem more narrow than I expected - I thought I was going to need narrow frames based on my experience at another optometrist but was surprised that most fit snugly on the sides of my face. Also all of them seemed to easily fit on low-bridge noses like mine, even without nose pads. Glad I came in and tested these out in person.

This small shop has the nicest most helpful staff that I've ever run into in my 25 years of wearing…read moreglasses. The small shop is packed with a fantastic selection of glasses and eyeglasses. Of course they also do eye exams and contact lenses as well with an active lifestyle and two toddlers. I have mishaps with my glasses frequently and they always work hard to see if they can warranty my lenses or frames or both when they break. I even had a situation in which my frames broke and were discontinued so I thought my relatively new lenses would be useless, but they were able to find another set of frames that match the specs exactly. If you want a great eye exam from a friendly doctor, call and ask for Dr. Bahn. If you already have a prescription, I need help finding glasses and ask for Wendy.

I hadn't been to an optometrist in a long time, but Dr. Hwang and the staff at C. Sharp Optometry…read moremade the experience fantastic from start to finish. Everyone was friendly, knowledgeable, and professional. They took the time to thoroughly answer my questions and explain everything in a way that was easy to understand. I truly felt cared for throughout the entire visit. I highly recommend C. Sharp Optometry for anyone looking for excellent vision care!

Huge shoutout to Yvette at Sunglass Hut for the amazing customer service! We came in just to have…read moremy girl's Chanel sunglasses tightened, and she was incredibly friendly, helpful, and easy to talk to. She took great care of the sunglasses and also told us about a protective coverage option that was never mentioned when we originally bought them. It's refreshing to receive service from someone who genuinely wants to help. Thank you, Yvette, for making our visit such a great experience!

The good: I finally found a brand that makes Extra Small size in women's sunglasses that have…read moreexceptional polarization--Maui Jims. The woman working there led us to the case and generally asked us to pick a pair or two to try on. She could've been a lot more dialed in and engaged, proactive, etc. but wasn't. She also could've given a lot more helpful information which would've informed my buying and selecting procvess, but didn't do that either. Not sure if she knew but couldn't be bothered or didn't know, and initially it wasn't that she was too busy because we were the only customers. The ones I ended up getting I need to return because after the fact, I found they're a size Medium, when in fact, I need an Extra Small. Such a bummer because I could've been saved an extra trip. This is located inside Macy's and is not an independent separate kiosk or storefront inside the mall. It's entirely possible if I'd gone to a proper shop, they might have been more helpful.

Been coming here for years after finally realizing just how bad LensCrafters is by comparison…read more I've worked with Viki as my optician, but I've seen several of their doctors over the years and have always been happy with the care. One doctor caught the early signs of diabetic retinopathy and referred me to an excellent ophthalmologist, who has been treating my condition ever since. Professional, attentive, and genuinely focused on long-term eye health--not just prescriptions.

i had an eye ulcer and the doctors here really helped me n had many follow up visit scheduled to…read moremake sure my eye healed properly!

This review is primarily for Dr. Audrey Louie and the Mountain View Optometry staff…read more My family and I had a great experience at Mountain View Optometry. The office is huge, and they have great COVID protocols in place. They also have a really nice retail section for ordering your glasses (should you need them after your eye exam). The front office staff was great from making my appointment through check in. Everything ran on time which was nice. I really liked that all the forms and pre-check-in information was done online prior to the appointment itself. It made for a much more streamlined experience. Dr. Louie was very thorough in my examination. She explained everything along the way and added more details if I was interested. My primary concern was night vision and evening driving, and the pair of glasses I got for that have been amazing! She also confirmed my previous LASIK procedure was still holding up really well. Unlike other optometrists, they did not hold my prescription as extortion (yes, I've experienced this elsewhere). I received my prescription after my examination regardless whether I purchased my glasses there or not (I purchased two pairs there). For those who complain about the billing and charges, all I have to say is, just ask. While each and every single checkup and option may not be labeled, no one is trying to actively deceive you which some of these reviews imply. Also, glasses are clearly priced, and they will tell you exactly what your insurance covers and what it does not. I had a great experience at Mountain View optometry and highly recommend them.

I have been coming here since I was a child and unfortunately can no longer recommend this…read morepractice. They never, ever respond to emails, follow up with you, or even order samples requested by the OD if you don't repeatedly call them. If you call them, you get to battle an AI agent to speak to the front desk. The AI agent only occasionally lets you through to a real person. If you manage to get through, the front desk staff is super overworked and alternates between just apologetic, and rude and condescending, depending on who you get. My appointment was in October and I still do not have contact lenses - two full months later. I will be looking for a new optometrist.

Came here yesterday, right when they opened. It was about 20min wait to get helped. I think there…read morewas only 1-2 people at the counter. Jose was wonderful. He helped me picked my perfect glasses. I just got Lasik done few days ago, so now my eyes is naked without any blue light filter. I'm used to wearing glasses that have blue light so I came by to purchase a frame and blue light lens during their July 4 sale week. Jose was super patient and he's an avid competitive gamer! We connected with our favorite gaming titles like Final Fantasy and Kingdom hearts. Great guy! Thank you for your service!

Had a great time visiting Jins on a Monday around 10:30 am! It wasn't packed at all and there was a…read moresmall wait when I grabbed my number at the kiosk. I just needed to get my nose pads replaced and it was free! It's a clean store with great glasses to choose from with occasional collabs like Naruto, Netflix, and so much more. It took about 7-10 minutes for my replacement to be done and I was happy with the speed and reliability. Great experience!

If you happened to see a poor review from me yesterday, I had the wrong store. My sincere apologies…read moreto Site For Sore Eyes. I should have brought my glasses here to be fixed as they are 5 stars! Unfortunately I happened to be passing another shop that was open in the evening and just ran in to get a nose pad fixed/replaced. This proved to be a very poor decision because the other establishment broke my glasses. Next time I will come here as I've always had great service when stopping in.

Was a calm and straight forward visit. The doctor was professional and explained what they were…read moredoing at each step. Gave me some pointers that I hadn't thought about before. Not overly chatty but focused and knew their stuff. Overall it was a good visit.

Visited Shoreline Optometry last week for an eye exam and glasses. It was my first time going here…read moreand in general the first time getting my eyes checked in a few years. Upon entering the building you are required to wear masks, which in 2025 is uncommon, but appreciated. The front desk staff were friendly and helpful. After waiting for maybe one minute I was already called back for my exam. The doctor was very efficient and thorough. On my exam there was once concern the doctor had, so they actually had me retake one of the eye tests to double check. When I got to try on glasses the lady helping me, I don't remember her name, unfortunately, but she was very kind and helpful. After I decided on a pair the total came to $125. I was about to use my debit card but she asked me if I had an FSA account (which I totally forgot about). This actually saved me money and made a big difference. Overall, this office is a 5/5. I will definitely be a returning patient.

I've been coming to this optometry since it was located on El Camino and Shoreline Rd and only Dr…read more Seger was the optometrist. It has since moved to its current location and there are two additional optometrist who practice in the same building. Dr. Seger is efficient and answers all my questions and concerns. He has seen my kiddo but he wasn't a good fit. Dr. Webb was a better fit as she is more kid friendly and is very patient and worked with my kiddo to complete the eye exam. After their initial visit I have always booked my child with her. She makes my kiddo feel at ease and is able to complete the entire eye exam at every visit. They carry a good selection of frames. The prices range from $$-$$$$. The ladies helping you pick out frames do their best to recommend frames that fit your face. They will check inventory for different colors and styles to meet your needs and wants. My recent visit was in the middle of the COVID-19 pandemic. I scheduled my visit late August and was unable to schedule with Dr. Seger so I scheduled with Dr. Webb. I was emailed detailed instructions as to how my appointment would go. I called the front office to let them know I was in the parking lot. They screened me on the phone for COVID-19 symptoms. I was asked to come inside and my temperature was checked at the door. I noticed the front desk was covered in plexi glass to keep the receptionist safe. Once I was cleared they completed my initial eye procedures prior to the exam. The door held a sign before I entered that the machines had been sanitized. After I left the room the sign changed to unsanitized. I was taken to a room to wait for Dr. Webb. Dr. Webb entered and realized my mask was making my glasses foggy so she grabbed another mask for me to wear so I didn't have foggy glasses as I completed the first part of my eye exam. I appreciate that she finds way to make things work to complete the eye exam efficiently. I like her energy and enthusiasm! I completed my eye exam and met the front desk to complete my transaction. While scheduling my appointment the front desk was responsive. The visit was efficient and I never crossed path with another patient. Those looking for frames were seated more than 6 feet apart. The parking lot is spacious. The entrance is right away to your right and easy to miss. Slow down as you get closer to the office. Overall glad with the adjustments this optometry office has made during the current pandemic. Dr. Seger and Dr. Webb meet our optical needs.