I was so impressed with this eye center. My mom recommended it to me and I immediately made an…read moreappointment for an eye exam. I got to the appointment about 10 minutes early, they had all the paperwork ready for me to be filled out, and took me back into a room right on time. I was completely done about 35 minutes later. The doctor and technicians were so nice and informative. I really appreciated that they were on time and got me out quickly. I also really loved the extra touches this office had, such as coffee in the waiting areas. Little things like this are much appreciated!

Our family had been loyal customers for years. Dr.Quinn is a phenomenal physician, however, since…read moreoffice management has changed it is obvious that they now value profit more than patient satisfaction. I have both health insurance and Humana exam and materials vision insurance. My exam today was an annual exam to get prescription updates for both glasses and contacts. This is covered with a $10 copay with my vision insurance. I did agree for "additional" tests which I was told would be scheduled a few months later which would require the use of my health insurance at that time. However when I left my visit, without having the "additional testing" which I was told would cost $65.00 at a later date, I was presented with a $127 copay, and they used my health insurance instead of vision insurance. I didn't purchase contacts/glasses- and did NOT agree to any additional testing other than what I was told would be scheduled at a later date. Quinn eye center office mgt. chose to use my health insurance instead of my vision insurance adding one item (which I had NOT previously agreed to not been informed of cost) claiming they were "saving" me money. When I attempted to resolve this issue, speaking with both Christine and John Michael, I received 2 different rationales for this cost. I cannot recommend an eye doctor who charges a $127 copay for annual eye exam when the patient has vision insurance that would cover these items with only a $10.00 copay. After appointment, I called my Humana vision insurance representative who indeed told me that both contact and eyeglass prescriptions are included in their annual eye exam with only a $10 copay. It is very sad because we have been loyal patients for years. I CANNOT in good conscience recommend them any more.

A great place very friendly, always great to talk to, takes care of all my needs highly recommended…read moreto anyone with the care of their eyes!

My wife & I have been Dr. Krol's patients for many years and have always been treated like family…read more It's nice to go back every year and see the same great folks. Any time we've needed an adjustment, a repair, had a warranty issue or had a bad contact lens they've always taken care of it painlessly. Their exams are always thorough. They discuss all the options for corrective lenses and offer plenty of options. I continue to recommend GFE to all my eyeglass & contact wearing friends.

I purchased glasses from Thornebrook Optical with the understanding ,that as their as states…read moresatisfaction guaranteed or your money graciously returned. The lenses were not grounded correctly. I had statements from two options stating that the lenses were not ground correctly. I went back to Thornebrook expecting them to fulfill their promise. No way. A very rude arrogant,one could say mean woman absolutely refused to even begin Or bother to read my certified notarized statements from optometrist ,more reliable than they were and are. One cannot believe what they say. You have been notified.

I have worn glasses most of my life and consequently have gone to many opticians to buy glasses,…read moreboth in Gainesville and elsewhere. Thornebrook Optical has become my sole source since I tried them about a decade ago. They have a nice selection of good quality frames without being overwhelming. More important, Frank is extremely skillful as well as helpful. He has fitted me for distance glasses, progressives, prescription sunglasses. His advice about frames (e.g. whether they are sturdy, how they fit my face) has always been accurate and helpful. Each time I have been completely satisfied with the glasses. He leaves you all time you wish browsing and trying on different styles, and then when you are ready for his assistance gives you his undivided attention. And whenever I feel my glasses may need an adjustment, he takes care of it. It is always a pleasure to do business there. I cannot recommend it any more highly.

The choices are great, the staff is professional and excellent, amazing customer service. Can't say…read moreenough good things about this place. My daughter and I have been going here for since she got eyeglasses 18 years ago.

Brad Bangstad is the best eye doctor I've ever encountered in my 30+ years as a glasses/contacts…read morewearer. He's very attentive, communicates clearly and kindly, and is absolutely determined to get his patients in the most accurate, best possible prescription. He's also very attentive and warm, and really listens to my needs and concerns--which is so great in a doctor! I cannot recommend Gainesville Opticians highly enough.

Horrible experience! Worst vision care customer service in Gainesville. The vision care office has…read moresignificant billing issues and engaged in borderline insurance fraud. Pay attention to your credit card charges/statements and random charges being submitted to your health insurance without patients approval and authorization. 3/28/2025 - First billing scam/issue. Had appointment on 3/28/25, eye where dilated by dr., was incorrectly billed and credit card over charged. Used my VSP vision insurance, w/ copay $10. Dr office billed a subtotal of $50 for 3 line items. My credit card was charged $120.00. Dr ended 3/28 appointment early and requested a follow up refraction appointment one month later. Dr. Office refunded $120 back to credit card. And then charged my credit card $60 even though invoice subtotal was $50. Patient paid $60 in full at time of service. 04/28/2025 - Second billing scam/issue. Had appointment on 4/28/25 with Dr. Starlings for the 3/28 appointment she ended and then requested a follow up exam and refraction. On 04/28/2025 Dr. Starling completed refraction, new contact rx issued, new and trail contacts ordered. Dr was fully paid at time of service. On 4//29 one day after my appointment, Dr. Starling dropped me as a patient! WTF, what horrible service and experience. Next Dr. Starling, canceled the new contact rx she wrote the previous day, cancels my trial contacts she ordered, and has her front desk tell me that they are refunding for the services they rendered. I questioned and complained that the 4/28/25 $45 copay was a second copay being charged for the first visit on 3/28 which Dr. already collected the copay when processed under VSP. Early on 04/29, I spoke with Lauren from Dr. office about 04/28 charges. At that time I asked Lauren if my VSP insurance was listed and billed. Lauren confirmed yes it was for 3/28 DOS charges. I asked Lauren if my Florida Blue Insurance was listed on my account profile. Lauren lied to me telling me no. I advised Lauren my VSP is the only insurance Im using and should be the only instance listed. I asked her to please remove my health insurance information from their system if listed. Next, Lauren said my health insurance wasn't billed for 04/29/25 DOS charges. According to my health insurance, Dr Starlings office billed my health insurance $80 of my copay 04/28 and then billed me $45 as patient responsibility. Why am I and my health Insurance being charged a second co-pay on a secondary follow appointment and services originally postponed by Dr Starling on 03/28/2025 until 04/28/2025?

Have had good experiences here. Recently was disappointed. The optometrist has a new machine that…read moremeasures beta carotene from a skin scan and my (free) test showed a deficiency ... for which she sells vitamin supplements. Hmmm. I don't like health care providers who sell what they prescribe. She was a little pushy about them when I declined. That felt sketch. I'll let my MD manage my blood or other diagnostic tests and monitor supplementation as those products affect more than eye health and Dr. S was not interested in what other vitamins and such I was already taking even though she's aware I have challenging health conditions. It really put me off. A pity as they are very thorough otherwise. My physician suggested we switch to an ophthalmologist/medical doctor instead as we age and if we need more attention for potential health issues and a deficiency such as this. I would have been grateful for this information from the optometrist along with encouragement to explore such deficiencies with my doctor. Also the young lady who manages the eyewear fitting and sales is inconsistent in her customer service although good at fitting. She can be sweet and friendly or seems annoyed and impatient from past experiences. I have spent lots of money with her in the past so I'm a solid long term customer. Her demeanor this visit made me feel awkward and since this wasn't the first time, it led me to purchase eyewear elsewhere for a more pleasant experience.

I've been getting my glasses here for several years. It was recommended by my ophthalmologist…read more It's a one-man shop, and he is very knowledgable. I bought a pair of glasses and asked for a well-advertised frame. He said he had a better one, that was much stronger and still attractive. Two years later, I somehow dropped my glasses beside my car in a parking lot--didn't hear them fall. I had to wear my prescription sunglasses, and found the glasses when I returned to the car. Evidently they had been stepped on. I took them back to the Optical Shop and the man said that it was a good thing I had that particular frame as he was able to "save" them. .

My husband and I have been patients of Dr. Johnson for well over 20 years. He is a rare…read morecombination of expert in his field and compassionate and human-centered. As an example: a number of years ago, I walked into his former office because I had mysteriously lost central vision in one of my eyes. I had to walk to his office because my sight was shaky at best. Within 5 minutes of his examining me, he left the examining room briefly, returned and said, "You are coming with me." He escorted me to his car, drove me to a retinal specialist who returned to his office after hours, and made possible for me to have my eyes thoroughly examined. I was diagnosed with WMD, and Dr. Johnson's quick work saved my sight. The Eyecare Express team is kind and very responsive to requests. We cannot imagine being patients at any other place in Gainesville.

I really like the people that work there, and I think the prices are among the most reasonable of…read moreall the places I have bought glasses. Amanda is great!

We are snowbirds down here my arms on my glasses both broke and we went to JCP and didn't have a…read moreframe to fit my lenses. They recommended Pearl Vision, we went there thinking "no luck" but Ruby was able to find a frame, he popped my lenses in and good to go Thanks Ruby

They never ever answer the phone. I have been waiting weeks for eyeglasses. We live over an hour…read moreaway and they tell me they sent to our correct Address the ine and only time someone actually answered and this time I called the make an appointment selection with a doctor since the store never answers and asked that person to confirm my address despite the fact the 1st person insisted they have my correct address. Sure enough this person gave me my old address. We did mail forward service and old post office never received my glasses either. The agent last week blamed ups saying they forgot to pick up the glasses but it's been 2 weeks now for a 1 to 2 day delivery. Someone is lying. The doctor twice now said they will look into and get back to me. Still nothing.

Quality of care is excellent. Dr. Z. did my husband's cataract surgery with remarkable improvement…read morein his vision and his headaches!. One the downside, we often have to wait at least 30 minutes past the appointment time, and their billing dept sent me an invoice that I had already paid. They eventually corrected that, but they never sent a corrected statement showing that I owed a deductible. (Even though I asked for one). I would recommend this practice for the high quality of care, but I do think the office needs some improvement.

A superb cataract surgery experience. Dr. Z. took extra time to advise me on the right lens for…read moreeach eye - not necessarily the most expensive one. Techs like Gavin were friendly and reassuring. Surgery nurses like Karen were cheerful and nurturing. Danielle in billing told me about a medical credit card. This practice does everything right.

The optometrist is very good. Since I'm not from Gainesville, I arranged to have my glasses…read moremailed. management strives to resolve any issues with order and service. yes, I would recommend this business. Dr. T.......

Went to Super Optical because they were in my insurance network. picked up my new bifocals, no one…read morefitted them for me, so I spent the first two weeks trying to get used to them and keeping them on my nose. Went back and "oh yeah, they need adjusting" and they did it. Then I mentioned that I can't use the reading part of my glasses unless I hold things very close. With the doctor and the manager present, she said they can set them to read close or further away, depending on how I usually read. Nobody ever asked and the doctor just stood there with his arms crossed. So now I still need my readers for reading. Pretty crappy attitudes and customer service. Never again.