I am Deaf. I called 6 May for appt. I requested a sign interpreter which by law they must provide…read more Young lady argued. I remained patient, explained, and even provided phone numbers to agencies that could provide. Appt for 4 June. Called on 2June to confirm interpreter. They had no record of my request. They tried to obtain one but could not with a two day notice. Acted like that was MY fault. They also do not answer their phone AT ALL. Had to get the store manager to walk to the optical and get them on the phone. Terrible service.

Angelica and Emily are the best glasses adjusters on the planet, funny and kind. Had an amazing…read moreexperience, and was attended quickly and professionally. Awesome people ask for them next time your in the optical apartment!

My husband and I have been patients of Dr. Johnson for well over 20 years. He is a rare…read morecombination of expert in his field and compassionate and human-centered. As an example: a number of years ago, I walked into his former office because I had mysteriously lost central vision in one of my eyes. I had to walk to his office because my sight was shaky at best. Within 5 minutes of his examining me, he left the examining room briefly, returned and said, "You are coming with me." He escorted me to his car, drove me to a retinal specialist who returned to his office after hours, and made possible for me to have my eyes thoroughly examined. I was diagnosed with WMD, and Dr. Johnson's quick work saved my sight. The Eyecare Express team is kind and very responsive to requests. We cannot imagine being patients at any other place in Gainesville.

I really like the people that work there, and I think the prices are among the most reasonable of…read moreall the places I have bought glasses. Amanda is great!

A great place very friendly, always great to talk to, takes care of all my needs highly recommended…read moreto anyone with the care of their eyes!

What a wonderful staff!…read more I was new to town and new to contacts. Gainesville Family Eyecare was able to get me in for an appointment right away and were very helpful with teaching me to use contacts. They were very patient and took their time with helping me put my contacts in for the first time. Their office is very nice and in a convenient location off of 39th Avenue. I would highly recommend Gainesville Family Eyecare to friends and family. Thanks so much for your help!! :)

I purchased glasses from Thornebrook Optical with the understanding ,that as their as states…read moresatisfaction guaranteed or your money graciously returned. The lenses were not grounded correctly. I had statements from two options stating that the lenses were not ground correctly. I went back to Thornebrook expecting them to fulfill their promise. No way. A very rude arrogant,one could say mean woman absolutely refused to even begin Or bother to read my certified notarized statements from optometrist ,more reliable than they were and are. One cannot believe what they say. You have been notified.

I have worn glasses most of my life and consequently have gone to many opticians to buy glasses,…read moreboth in Gainesville and elsewhere. Thornebrook Optical has become my sole source since I tried them about a decade ago. They have a nice selection of good quality frames without being overwhelming. More important, Frank is extremely skillful as well as helpful. He has fitted me for distance glasses, progressives, prescription sunglasses. His advice about frames (e.g. whether they are sturdy, how they fit my face) has always been accurate and helpful. Each time I have been completely satisfied with the glasses. He leaves you all time you wish browsing and trying on different styles, and then when you are ready for his assistance gives you his undivided attention. And whenever I feel my glasses may need an adjustment, he takes care of it. It is always a pleasure to do business there. I cannot recommend it any more highly.

Optican Bill Corey is the best . He fits and makes progressive lenses and fits frames to…read moreperfection. I have never had such precise glasses.. My husband also a patient agrees. Dr Z. Is so kind and knowledgeable. Very pleased with experience.

Dr Z is a very good doctor . However , the wait time is way too long and very disrespectful to…read morepatients. My appointment for a brief visit was 10:15 . I arrived early and got checked in and info/ tests done by 10:15. I did not see the doctor until after 11:35. It was almost noon when I was checked out. As a health care provider , I know things come up. But at least notify patient of extended wait times and offer another appointment if wait is too long. I think things were just overbooked to increase profits, and that is not an excuse .

Horrible experience! Worst vision care customer service in Gainesville. The vision care office has…read moresignificant billing issues and engaged in borderline insurance fraud. Pay attention to your credit card charges/statements and random charges being submitted to your health insurance without patients approval and authorization. 3/28/2025 - First billing scam/issue. Had appointment on 3/28/25, eye where dilated by dr., was incorrectly billed and credit card over charged. Used my VSP vision insurance, w/ copay $10. Dr office billed a subtotal of $50 for 3 line items. My credit card was charged $120.00. Dr ended 3/28 appointment early and requested a follow up refraction appointment one month later. Dr. Office refunded $120 back to credit card. And then charged my credit card $60 even though invoice subtotal was $50. Patient paid $60 in full at time of service. 04/28/2025 - Second billing scam/issue. Had appointment on 4/28/25 with Dr. Starlings for the 3/28 appointment she ended and then requested a follow up exam and refraction. On 04/28/2025 Dr. Starling completed refraction, new contact rx issued, new and trail contacts ordered. Dr was fully paid at time of service. On 4//29 one day after my appointment, Dr. Starling dropped me as a patient! WTF, what horrible service and experience. Next Dr. Starling, canceled the new contact rx she wrote the previous day, cancels my trial contacts she ordered, and has her front desk tell me that they are refunding for the services they rendered. I questioned and complained that the 4/28/25 $45 copay was a second copay being charged for the first visit on 3/28 which Dr. already collected the copay when processed under VSP. Early on 04/29, I spoke with Lauren from Dr. office about 04/28 charges. At that time I asked Lauren if my VSP insurance was listed and billed. Lauren confirmed yes it was for 3/28 DOS charges. I asked Lauren if my Florida Blue Insurance was listed on my account profile. Lauren lied to me telling me no. I advised Lauren my VSP is the only insurance Im using and should be the only instance listed. I asked her to please remove my health insurance information from their system if listed. Next, Lauren said my health insurance wasn't billed for 04/29/25 DOS charges. According to my health insurance, Dr Starlings office billed my health insurance $80 of my copay 04/28 and then billed me $45 as patient responsibility. Why am I and my health Insurance being charged a second co-pay on a secondary follow appointment and services originally postponed by Dr Starling on 03/28/2025 until 04/28/2025?

Have had good experiences here. Recently was disappointed. The optometrist has a new machine that…read moremeasures beta carotene from a skin scan and my (free) test showed a deficiency ... for which she sells vitamin supplements. Hmmm. I don't like health care providers who sell what they prescribe. She was a little pushy about them when I declined. That felt sketch. I'll let my MD manage my blood or other diagnostic tests and monitor supplementation as those products affect more than eye health and Dr. S was not interested in what other vitamins and such I was already taking even though she's aware I have challenging health conditions. It really put me off. A pity as they are very thorough otherwise. My physician suggested we switch to an ophthalmologist/medical doctor instead as we age and if we need more attention for potential health issues and a deficiency such as this. I would have been grateful for this information from the optometrist along with encouragement to explore such deficiencies with my doctor. Also the young lady who manages the eyewear fitting and sales is inconsistent in her customer service although good at fitting. She can be sweet and friendly or seems annoyed and impatient from past experiences. I have spent lots of money with her in the past so I'm a solid long term customer. Her demeanor this visit made me feel awkward and since this wasn't the first time, it led me to purchase eyewear elsewhere for a more pleasant experience.

We really had a bad experience here w/ one employee. First visit was helpful (w/ Trey), returned to…read morefinalize purchase but w/ a different employee, rude and reluctant to help, lost confidence in the store's ability to deliver quality. Might be isolated experience, but poorly trained staff....

My experience here has been great. I have an uncommon situation with my eyesight and they were…read moremore than happy to accomodate me. The type of frames I selected are really too fragil for my bumbling lifestyle, but they get them fixed quickly and professionally.

I've been getting my glasses here for several years. It was recommended by my ophthalmologist…read more It's a one-man shop, and he is very knowledgable. I bought a pair of glasses and asked for a well-advertised frame. He said he had a better one, that was much stronger and still attractive. Two years later, I somehow dropped my glasses beside my car in a parking lot--didn't hear them fall. I had to wear my prescription sunglasses, and found the glasses when I returned to the car. Evidently they had been stepped on. I took them back to the Optical Shop and the man said that it was a good thing I had that particular frame as he was able to "save" them. .