My husband and I have been patients of Dr. Johnson for well over 20 years. He is a rare…read morecombination of expert in his field and compassionate and human-centered. As an example: a number of years ago, I walked into his former office because I had mysteriously lost central vision in one of my eyes. I had to walk to his office because my sight was shaky at best. Within 5 minutes of his examining me, he left the examining room briefly, returned and said, "You are coming with me." He escorted me to his car, drove me to a retinal specialist who returned to his office after hours, and made possible for me to have my eyes thoroughly examined. I was diagnosed with WMD, and Dr. Johnson's quick work saved my sight. The Eyecare Express team is kind and very responsive to requests. We cannot imagine being patients at any other place in Gainesville.

I really like the people that work there, and I think the prices are among the most reasonable of…read moreall the places I have bought glasses. Amanda is great!

I was so impressed with this eye center. My mom recommended it to me and I immediately made an…read moreappointment for an eye exam. I got to the appointment about 10 minutes early, they had all the paperwork ready for me to be filled out, and took me back into a room right on time. I was completely done about 35 minutes later. The doctor and technicians were so nice and informative. I really appreciated that they were on time and got me out quickly. I also really loved the extra touches this office had, such as coffee in the waiting areas. Little things like this are much appreciated!

My husband is longtime patient but no longer. We called to schedule appointment this morning and…read moretalked with Freadrick who was beyond rude and unprofessional. We were put on hold several times. He finally came back to the phone asking same questions we had answered before the hold. The real problem was Fredrick's attitude when we asked what days were available. He stated days yet one was on Saturday so my husband simply asked were they now open Saturday. This apparently caused Fredrick to get very angry and he snapped/yelled at us. At that point we said to just forget the appointment we were not going to accept his rudeness. We called back leaving a message for a supervisor to call us back but we never got a return call. Beware of Quinn's staff and the owners not caring enough to return a call of client with a problem.

Friendly & Professional Service with great selection of frames! We recently purchased for both our…read moredaughters (10-yr & 15-yr) and they both LOVE their new glasses. Thank you Danny for helping the girls select the right frames and style for their individual personalities.

A great place very friendly, always great to talk to, takes care of all my needs highly recommended…read moreto anyone with the care of their eyes!

What a wonderful staff!…read more I was new to town and new to contacts. Gainesville Family Eyecare was able to get me in for an appointment right away and were very helpful with teaching me to use contacts. They were very patient and took their time with helping me put my contacts in for the first time. Their office is very nice and in a convenient location off of 39th Avenue. I would highly recommend Gainesville Family Eyecare to friends and family. Thanks so much for your help!! :)

Once you've experienced the chaos of the chain eyeglass stores, you will really appreciate…read moreGainesville Opticians! They don't hurry you, or push BOGO specials or try to upsell you on anything. Wonderful customer service. They fixed my husbands glasses for free. Twice. The best thing though is that once I put my glasses on, I completely forgot I was wearing them. Thanks!

The choices are great, the staff is professional and excellent, amazing customer service. Can't say…read moreenough good things about this place. My daughter and I have been going here for since she got eyeglasses 18 years ago.

I am Deaf. I called 6 May for appt. I requested a sign interpreter which by law they must provide…read more Young lady argued. I remained patient, explained, and even provided phone numbers to agencies that could provide. Appt for 4 June. Called on 2June to confirm interpreter. They had no record of my request. They tried to obtain one but could not with a two day notice. Acted like that was MY fault. They also do not answer their phone AT ALL. Had to get the store manager to walk to the optical and get them on the phone. Terrible service.

Angelica and Emily are the best glasses adjusters on the planet, funny and kind. Had an amazing…read moreexperience, and was attended quickly and professionally. Awesome people ask for them next time your in the optical apartment!

Went here yesterday for a medical eye exam. I was registered immediately and brought into the back…read moreto start the examination. They have new equipment to do the examinations, but Dr. Starling still wants to put the personal touch into play and get a good look inside your eyes even after all of the electronic gadgetry has done their work. I have never had an unpleasant experience here. They are professional and get the job done. The only issue I had this time around was that, as with all doctor offices, patients are requested to arrive fifteen minutes prior to their appointment. Well, my appointment was at 1pm, but they were having an office meeting from 12pm to 1pm that day, and the front door was locked up tight, so I had to sit outside waiting in the 90 degree Florida sun (I ride a motorcycle... no relief from the sun by using air conditioning!) until the opened promptly at 1pm.

Horrible experience! Worst vision care customer service in Gainesville. The vision care office has…read moresignificant billing issues and engaged in borderline insurance fraud. Pay attention to your credit card charges/statements and random charges being submitted to your health insurance without patients approval and authorization. 3/28/2025 - First billing scam/issue. Had appointment on 3/28/25, eye where dilated by dr., was incorrectly billed and credit card over charged. Used my VSP vision insurance, w/ copay $10. Dr office billed a subtotal of $50 for 3 line items. My credit card was charged $120.00. Dr ended 3/28 appointment early and requested a follow up refraction appointment one month later. Dr. Office refunded $120 back to credit card. And then charged my credit card $60 even though invoice subtotal was $50. Patient paid $60 in full at time of service. 04/28/2025 - Second billing scam/issue. Had appointment on 4/28/25 with Dr. Starlings for the 3/28 appointment she ended and then requested a follow up exam and refraction. On 04/28/2025 Dr. Starling completed refraction, new contact rx issued, new and trail contacts ordered. Dr was fully paid at time of service. On 4//29 one day after my appointment, Dr. Starling dropped me as a patient! WTF, what horrible service and experience. Next Dr. Starling, canceled the new contact rx she wrote the previous day, cancels my trial contacts she ordered, and has her front desk tell me that they are refunding for the services they rendered. I questioned and complained that the 4/28/25 $45 copay was a second copay being charged for the first visit on 3/28 which Dr. already collected the copay when processed under VSP. Early on 04/29, I spoke with Lauren from Dr. office about 04/28 charges. At that time I asked Lauren if my VSP insurance was listed and billed. Lauren confirmed yes it was for 3/28 DOS charges. I asked Lauren if my Florida Blue Insurance was listed on my account profile. Lauren lied to me telling me no. I advised Lauren my VSP is the only insurance Im using and should be the only instance listed. I asked her to please remove my health insurance information from their system if listed. Next, Lauren said my health insurance wasn't billed for 04/29/25 DOS charges. According to my health insurance, Dr Starlings office billed my health insurance $80 of my copay 04/28 and then billed me $45 as patient responsibility. Why am I and my health Insurance being charged a second co-pay on a secondary follow appointment and services originally postponed by Dr Starling on 03/28/2025 until 04/28/2025?

University Opticians has been in businesses for over 20 years. It shows by the way the opticians…read morework and wonderful the staff is. The owners, Frederick and Diane, are a joy to work with. They are personable, knowledgeable and work hard to try and find you the style of glasses you need. My optician, Dr. Barber, is wonderful! I couldn't ask for a more knowledgeable doctor. Furthermore, the prices are on point, nothing is to expensive, and yes, they send there glasses to a lab. They do this for quality purposes, they let me know this up front, it took about a week to get my new glasses back. I absolutely recommend University Opticians.

Because in my experience, anti-glare coating seems to come off and cloud them up, I requested that…read moreno coatings be put on my new lenses. My lenses started to deteriorate almost immediately after walking out of their shop. A few months later, after they had gotten to a point were they were just getting unusable, I came back to UO to see what could be done about this. I was basically told there was nothing they could do and, ha ha, if I actually HAD gotten the anti-glare coating, they would have been covered by a warrantee. So there was no "warrantee" for the lenses in general?!! I guess that's tough luck for me. Awesome... This place sucks.