Once you've experienced the chaos of the chain eyeglass stores, you will really appreciate Gainesville Opticians! They don't hurry you, or push BOGO specials or try to upsell you on anything. Wonderful customer service. They fixed my husbands glasses for free. Twice. The best thing though is that once I put my glasses on, I completely forgot I was wearing them. Thanks! read more

The choices are great, the staff is professional and excellent, amazing customer service. Can't say enough good things about this place. My daughter and I have been going here for since she got eyeglasses 18 years ago. read more

Brad Bangstad is the best eye doctor I've ever encountered in my 30+ years as a glasses/contacts wearer. He's very attentive, communicates clearly and kindly, and is absolutely determined to get his patients in the most accurate, best possible prescription. He's also very attentive and warm, and really listens to my needs and concerns--which is so great in a doctor! I cannot recommend Gainesville Opticians highly enough. read more

This is my 2nd visit to Dr Brad Bangstadt for an eye exam, and I've NEVER had a more thorough eye exam! Dr Bangstadt is very knowledgeable, professional, friendly, and patient. He made certain that I got the most accurate eyeglass prescription. I also worked with a woman who helped me with frame selection who was ALSO terrific! (I hate that I can't remember her name!). I usually dread choosing frames for myself. It takes me entirely too long to find some that I like. But this wonderful lady asked me a few questions, looked at my coloring, face, and hair and pulled out 3 frames that were all direct hits! (Mic drop). She told me that picking out frames for people was her favorite part of the job. Gainesville is truly fortunate to have Gainesville Opticians and their wonderful staff!! read more

My frame was broken and they fixed it free of charge. Really nice people, would recommend!

I highly recommend this place if you are looking to get a pair of glasses. They are true professionals and their staff members understand what "customer service" means. I purchased a pair of glasses for my daughter. They took the time to provide a few options and we never felt rushed. Glasses (2.5/Swissflex) came out very nice and again they took the time during the fitting. They have very nice selection of frames. Fast forward to today (about a year later). We've moved across the country. The nose piece of the classes broke apart due to our own fault. I have been trying to find a place in our new area to get it replaced. Long story short, I ended calling this place to see if they can sell one to me. I spoke with Veronica and after taking the time to review the info, she decided to send us a few replacement pieces for free. Yeah, it is nothing cost-wise. But, when you take the time to help your client, that says a lot about the business. I cannot provide any feedback on the eye exam experience, but judging from my experience. I am confident that they will take a good care of their patients too. read more

I would highly recommend Gainesville Opticians. I have been a customer for 7 years and have always had a great experience every time I stop in. Kim Durrance and her staff are awesome and are not only knowledgeable but all have superior customer service skills. Even though I am a long time customer I get treated just as good as a brand new customer. My most recent rx change and new lenses brought me some challenges that Kim and Joshua both helped me with making adjustments. They explained why I was having difficulties and how to get a new rx and reorder the lenses without any charge. They have a lab that will reproduce the new lens if the rx changed immediately without a charge to me or them. Kim and Joshua continued to help me even after hours and the store closed and it was much appreciated. And to top things off, Gainesville Opticians has a great selection of lenses, from the really modern to the classic styles. They carry a lot of really neat stale readers that my husband likes to many different name brand sunglasses. There's something for everyone. read more

Had such a good experience with them today! Everyone up front was so nice and helpful with getting me new frames and Dr. Bangstad was extremely thorough when checking my eyes to make sure I got the correct prescription. I'll definitely be coming back and getting all of my contacts and glasses here for sure! Plus they had a 10% student discount, which is always great. If I could give them 6 stars I would. read more

Love to sell you upgrades but if something goes wrong you're out of luck. Customers deserve more than a snide "Have a nice day" when you are annoyed that they have sold you expensive glasses they won't stand behind. Save money and aggravation. Go elsewhere. read more

WONDERFUL experience - from eye exam to help finding glasses. Thank you for making my transition from no glasses to wearing glasses. New to area I didn't know where to go, found them from a Google search and I recommend checking them out, especially if you need an eye exam. Each staff member was knowledgeable and helpful. read more

I have been using Gainesville Opticians for several years. They provide great customer service and frames that cannot be found anywhere else in the area. I get positive comments on my glasses on an almost daily basis from people who stop me to ask where I found them. They also use lens that are scratch resistant, superlight and very sharp. I have had several occasions in the last few years where my glasses have broken (I sleep on them by accident) or I do scratch the lens ( I am very hard on my glasses) and the customer service to get things fixed has been fantastic. Very warm and genuinely caring people who know their field. read more

My daughter is a college student at UF. We selected this location since they carried the brand of glasses she wears so she could get the franes adjusted while she is away at school. She has been there multiple times and they have adjusted them. Today my daughter worked with Lauren who after adjusting the frames pulled out a sign that there was a fee to be paid. My daughter had never been charged before and you would expect to be advised of a fee before work started. My daughter felt pressured to pay the fee so she did and left. When I called to question this policy, Lauren was rude. She stated they should have been charging each of the other times she was there...I told her maybe the adjustments were done correctly to begin with hence her multiple visits. Will not go there anymore..lousy service and attitude read more

Happy to sell you expensive frames and lenses but don't stand behind their products. Terrible customer service.

The owner's son insisted that I should pay $5 to replace the plastic nose pads on a pair of spectacles I had bought from this store. The cost of those spectacles was $1,300. In my experience this is not the practice of other providers who typically adjust the fit and replace the pads for free even if a customer has not purchased the spectacles from them. Having paid a premium price for a "top of the line" product here, I expected similar service. This young man told me it was not much to pay and the real cost, including shipping from Germany and his time to replace them, was much higher. I agreed that $5 was not a large amount but it was a small amount for them to ensure a happy customer. When I continued to object he told me that I had a chip on my shoulder and that I must be having a bad day. I never got the pads and neither I nor my husband, who has had several pairs of equally expensive frames from here, will be going back to Gainsville Opticians any time soon. read more

Our family has a long history with this company. Purchased the best frames I have ever had from them ages ago in a different location under the previous ownership and they still carry the brand. looking for new lenses, the old ones had been recalled but this company never informed us of that. Coating defective. Coulda got a refund or new lenses but they never called anyone about the recall. After years of peering though scratchy peeling and chipped plastic I went for an exam and try to get new lenses. Great exam there from a seperate company. So happy to pay his bill of 80 bux! New lenses will cost 350 no prob. As I described my method of payment a technician busted out laughing. It may be funny when folks reveal private information but one expects trusted individuals to not ridicule them in a health care setting. I hope a different company can handle my lensing needs. If you have tons of money and enjoy making fun of folks who dont this is the company for you. Free coffee and chocolate btw. I also recommend that anyone who is homeless and in need of eyewear check this place out! Get the coffee and chocolate and have a laugh at them on me. Please be kind. My experience today made me sad but the Dr was very kind and attentive. Here is inequality. read more

They do not support delivery of a quality product. My VERY expensive glasses developed stress cracks in one of the lenses going from the edge toward the middle in 2 places 5 months after manufacture. Floor mgr agreed it looked like stress cracks. They made ME pay the $50.00 lab fee to replace the defective product. I received a faulty product, and should not be required to pay a fee to remedy their defect. I paid for a first-quality product. Their excuse was that the lab charged them. I suspect that they had to pay the lab, and passed their cost of error on to me, the customer. WRONG! I will not shop here again. I recounted my experience on Facebook, and found other people who have had issues with this business. read more

I am very upset and unhappy with my experience I had. I just spent close to $800 for a pair of glasses that I wanted and picked out only to find out when I was NOT happy with a hair line crack in my lens, I WAS TOLD THAT I MUST BE TIRED AND TO GO TAKE A NAP!!! By the owner, Kim at the most! Really!?!? I just wanted my $300 cracked lens replaced. I noticed it when I was picking up my brand new glasses for the first time...what kind of place finds this acceptable. I will never go back nor recommend this place to anyone! Poor customer service is an understatement. read more