Our family had been loyal customers for years. Dr.Quinn is a phenomenal physician, however, since…read moreoffice management has changed it is obvious that they now value profit more than patient satisfaction. I have both health insurance and Humana exam and materials vision insurance. My exam today was an annual exam to get prescription updates for both glasses and contacts. This is covered with a $10 copay with my vision insurance. I did agree for "additional" tests which I was told would be scheduled a few months later which would require the use of my health insurance at that time. However when I left my visit, without having the "additional testing" which I was told would cost $65.00 at a later date, I was presented with a $127 copay, and they used my health insurance instead of vision insurance. I didn't purchase contacts/glasses- and did NOT agree to any additional testing other than what I was told would be scheduled at a later date. Quinn eye center office mgt. chose to use my health insurance instead of my vision insurance adding one item (which I had NOT previously agreed to not been informed of cost) claiming they were "saving" me money. When I attempted to resolve this issue, speaking with both Christine and John Michael, I received 2 different rationales for this cost. I cannot recommend an eye doctor who charges a $127 copay for annual eye exam when the patient has vision insurance that would cover these items with only a $10.00 copay. After appointment, I called my Humana vision insurance representative who indeed told me that both contact and eyeglass prescriptions are included in their annual eye exam with only a $10 copay. It is very sad because we have been loyal patients for years. I CANNOT in good conscience recommend them any more.

I usually go to LensCrafters in the oaks Mall. But the Quinn eye center got me quicker. This was my…read morefirst time there and I will never ever ever ever go back there again. I think he is just billing insurance with no proper care I walked out. I assume Dr. Quinn is a guy but it might be a woman. Never saw them

They helped repair a missing screw on my glasses at no charge with a cleaning, very kindread more

They have no idea of how to make glasses. Four times for a pair of reading glasses and they still…read morecannot make the lenses correctly. They continue to give me a run around and now I need my money back. I've used the Oaks Mall store for over 25 years but never again.

Once you've experienced the chaos of the chain eyeglass stores, you will really appreciate…read moreGainesville Opticians! They don't hurry you, or push BOGO specials or try to upsell you on anything. Wonderful customer service. They fixed my husbands glasses for free. Twice. The best thing though is that once I put my glasses on, I completely forgot I was wearing them. Thanks!

The choices are great, the staff is professional and excellent, amazing customer service. Can't say…read moreenough good things about this place. My daughter and I have been going here for since she got eyeglasses 18 years ago.

They never ever answer the phone. I have been waiting weeks for eyeglasses. We live over an hour…read moreaway and they tell me they sent to our correct Address the ine and only time someone actually answered and this time I called the make an appointment selection with a doctor since the store never answers and asked that person to confirm my address despite the fact the 1st person insisted they have my correct address. Sure enough this person gave me my old address. We did mail forward service and old post office never received my glasses either. The agent last week blamed ups saying they forgot to pick up the glasses but it's been 2 weeks now for a 1 to 2 day delivery. Someone is lying. The doctor twice now said they will look into and get back to me. Still nothing.

I purchased my prescription lenses last week and I cannot see through the lenses. Everything is…read moreblurry. I have called numerous times, no answer, no callback. I called the customer service number on their website and the girl who answered took my name and put me on hold to investigate the situation and never came back. Instead, she sent me an electronic survey to ask if my problem was solved. I said no and the call ended. This is unacceptable. Now I have to go to the store in person and because I'm in a very rural area, the drive will take an hour and a half. I attempted to send an email to them from my phone via their website and the email wouldn't send when I clicked continue. They should close down if they don't want to take care of their customers. Do NOT go here.

Dr. Monahan is incredible. I highly recommend her if you need an Optometrist. She is amazing with…read morechildren. She made my 7 year old daughter feel safe and comfortable. My daughter kept having recurring pink eye. The urgent cares would prescribe medicine for bacterial pink eye. Dr. Monahan found she had viral pink eye and that was why it would get better then come back. She prescribed us a different medication and it cleared up. I couldn't get my daughter back for her follow up and it was a few weeks after when I was supposed to take her there. The lady that answers the phone told me I would have to pay for another appointment because of the delay in getting her back for the follow up. Dr. Monahan did the eye exam, told me my daughters eye was 95% healed. She prescribed us some more of the medication that got her eye healed to have on hand if it flares up again and to put 1 drop in for the next 2 weeks. After the exam she walked us out, she saw me going over to pay for the appointment and told me that I didn't have to pay because it was a follow up (which wasn't what the phone lady told me). She is so kind. I am completely blown away by the whole operation! I was paying $150-200 for at the Urgent Care places to get medication and they weren't even treating the right problem. Dr. Monahan was $68 for the appointment, the follow up and a new prescription to have on hand if I needed it. Nothing I can say will express the level at which I recommend Dr. Monahan especially if you have a young child. I give her a 11/10!

Dr Monihan is awesome---Pleasant and professional! Great value for expert care. I did not buy my…read moreframes there but they had an amazing deal going. Convenient location in Butler Plaza area. Expert staff in eyeglass area as well!

My husband and I have been going here for more than 15 years. It's always great customer service…read moreand the drs are wonderful.

Went to Super Optical because they were in my insurance network. picked up my new bifocals, no one…read morefitted them for me, so I spent the first two weeks trying to get used to them and keeping them on my nose. Went back and "oh yeah, they need adjusting" and they did it. Then I mentioned that I can't use the reading part of my glasses unless I hold things very close. With the doctor and the manager present, she said they can set them to read close or further away, depending on how I usually read. Nobody ever asked and the doctor just stood there with his arms crossed. So now I still need my readers for reading. Pretty crappy attitudes and customer service. Never again.

I'm in the same boat as the other reviewer. Went in on 25 Feb 2025 it's now 26 March 2025 - still…read moreno contacts for my son. Talked to them today, they were very nice, but said his contacts still aren't in. To be clear, this is the trial pair so they can fit them and approve the Rx. So I paid ~ $125 a month ago for a fitting my son hasn't received. I will update this if they fix it by the end of the week and adjust the rating upwards commiserate to outcome. I gave. 2 stars because he also got glasses. Those were on-time and well priced.

The Eye exam portion went well but it's been over 2 months and they still don't have my contacts. I…read morewon't be coming back. It usually takes me 2 week max.

I have complex eye problems & Dr. Barber gave me the best prescription I've had in years. Plus, an…read moreexcellent selection of frames in so many styles including for kids. Recommend highly.

I purchased glasses from Thornebrook Optical with the understanding ,that as their as states…read moresatisfaction guaranteed or your money graciously returned. The lenses were not grounded correctly. I had statements from two options stating that the lenses were not ground correctly. I went back to Thornebrook expecting them to fulfill their promise. No way. A very rude arrogant,one could say mean woman absolutely refused to even begin Or bother to read my certified notarized statements from optometrist ,more reliable than they were and are. One cannot believe what they say. You have been notified.

Dr Maher is a jerk. The office, bathroom and exam rooms are filthy. He overbooks. Today my wife was…read morein for a second exam. When they didn't do the exams they had my wife in for, he flipped out when she asked why. He started screaming get out of my office. He chased her to the reception area. When I asked what was going on. I was told it's his off and he runs it as he wishes. They then told me he wanted us removed and if we didn't leave he was calling the police, 911. I am also a patient and was told we weren't wanted in his office anymore.

Both of those reviews preceding mine are ridiculous and it's terrible that they're the only ones…read morereviewing this clinic. Dr Fanous is an outstanding glaucoma specialist. That is why I know of him. He took care of my parents and their cataracts and my mother's glaucoma and my OWN "suspected structure" for glaucoma. He is very careful and very precise. He doesn't skip anything. The staff haven't been any problem. Yes, he has assistance who will see you first before he does and it can take a while. You're seeing a surgeon specialist when you go to see him. He's got a lot of patients. I haven't seen anybody griping like these two jerks did in here who now make it look like this is a one star place when it's actually the premiere place for getting glaucoma checked for in this area. Dr Fanous remembers all his patients and he's a very nice man. He works his tail off from what I have seem. He doesn't do this for the money because he would've already retired by now. I am appalled that the only reviews here when I arrived were by two people that haven't even been to the office but once and didn't even see him and didn't get to know his work and don't know what they're talking about. I don't think that should be allowed. I think you should have to actually be seen by a doctor before you review him. He is such a highly skilled doctor that he is sought internationally and has even gone overseas to provide care pro bono at times. I haven't ever had any problem with Dr Fanous's work and I've been going to him since around 2009. The only thing I noticed recently that could be better is that he has switched recently to a web billing that is confusing but that just started recently. I kind of liked the regular billing people that he previously used but again this is something very recent and it isn't something that's a big deal and it's not something that the two hit pieces that I see on this page referenced. They were just out to slime him over having to wait or being scheduled for a first visit his normal way -- NEITHER SMEAR AUTHOR ACTUALLY WENT TO AN APPOINTMENT WITH HIM. He's not doing anything unusual in his office procedure. I'm giving him five stars because he's that good and he's done very good cataracts work as a surgeon too with my father. He absolutely deserves that and more for his long years of skillful service and attentive care.