They helped repair a missing screw on my glasses at no charge with a cleaning, very kindread more

They have a great selection of glasses. I was able to get my oakley glasses like last time. The…read moregirl who took care of me was very professional and honest, and help me pick all the things I wanted oh my glasses. Took less than twenty minutes to do everything and be out the door.

Once you've experienced the chaos of the chain eyeglass stores, you will really appreciate…read moreGainesville Opticians! They don't hurry you, or push BOGO specials or try to upsell you on anything. Wonderful customer service. They fixed my husbands glasses for free. Twice. The best thing though is that once I put my glasses on, I completely forgot I was wearing them. Thanks!

The choices are great, the staff is professional and excellent, amazing customer service. Can't say…read moreenough good things about this place. My daughter and I have been going here for since she got eyeglasses 18 years ago.

They never ever answer the phone. I have been waiting weeks for eyeglasses. We live over an hour…read moreaway and they tell me they sent to our correct Address the ine and only time someone actually answered and this time I called the make an appointment selection with a doctor since the store never answers and asked that person to confirm my address despite the fact the 1st person insisted they have my correct address. Sure enough this person gave me my old address. We did mail forward service and old post office never received my glasses either. The agent last week blamed ups saying they forgot to pick up the glasses but it's been 2 weeks now for a 1 to 2 day delivery. Someone is lying. The doctor twice now said they will look into and get back to me. Still nothing.

I purchased my prescription lenses last week and I cannot see through the lenses. Everything is…read moreblurry. I have called numerous times, no answer, no callback. I called the customer service number on their website and the girl who answered took my name and put me on hold to investigate the situation and never came back. Instead, she sent me an electronic survey to ask if my problem was solved. I said no and the call ended. This is unacceptable. Now I have to go to the store in person and because I'm in a very rural area, the drive will take an hour and a half. I attempted to send an email to them from my phone via their website and the email wouldn't send when I clicked continue. They should close down if they don't want to take care of their customers. Do NOT go here.

A great experience here! My only pair of glasses broke…read moresuddenly, and I was reduced to taping them together until I came here. I walked right in, handed my eyewear over, and received them back good as new in less than fifteen minutes! Staff were courteous and helpful, and the store itself is bright and clean. I'll probably be back to purchase my emergency second pair of glasses!

Dr. Monahan is incredible. I highly recommend her if you need an Optometrist. She is amazing with…read morechildren. She made my 7 year old daughter feel safe and comfortable. My daughter kept having recurring pink eye. The urgent cares would prescribe medicine for bacterial pink eye. Dr. Monahan found she had viral pink eye and that was why it would get better then come back. She prescribed us a different medication and it cleared up. I couldn't get my daughter back for her follow up and it was a few weeks after when I was supposed to take her there. The lady that answers the phone told me I would have to pay for another appointment because of the delay in getting her back for the follow up. Dr. Monahan did the eye exam, told me my daughters eye was 95% healed. She prescribed us some more of the medication that got her eye healed to have on hand if it flares up again and to put 1 drop in for the next 2 weeks. After the exam she walked us out, she saw me going over to pay for the appointment and told me that I didn't have to pay because it was a follow up (which wasn't what the phone lady told me). She is so kind. I am completely blown away by the whole operation! I was paying $150-200 for at the Urgent Care places to get medication and they weren't even treating the right problem. Dr. Monahan was $68 for the appointment, the follow up and a new prescription to have on hand if I needed it. Nothing I can say will express the level at which I recommend Dr. Monahan especially if you have a young child. I give her a 11/10!

My husband and I have been going here for more than 15 years. It's always great customer service…read moreand the drs are wonderful.

Went to Super Optical because they were in my insurance network. picked up my new bifocals, no one…read morefitted them for me, so I spent the first two weeks trying to get used to them and keeping them on my nose. Went back and "oh yeah, they need adjusting" and they did it. Then I mentioned that I can't use the reading part of my glasses unless I hold things very close. With the doctor and the manager present, she said they can set them to read close or further away, depending on how I usually read. Nobody ever asked and the doctor just stood there with his arms crossed. So now I still need my readers for reading. Pretty crappy attitudes and customer service. Never again.

I'm in the same boat as the other reviewer. Went in on 25 Feb 2025 it's now 26 March 2025 - still…read moreno contacts for my son. Talked to them today, they were very nice, but said his contacts still aren't in. To be clear, this is the trial pair so they can fit them and approve the Rx. So I paid ~ $125 a month ago for a fitting my son hasn't received. I will update this if they fix it by the end of the week and adjust the rating upwards commiserate to outcome. I gave. 2 stars because he also got glasses. Those were on-time and well priced.

The Eye exam portion went well but it's been over 2 months and they still don't have my contacts. I…read morewon't be coming back. It usually takes me 2 week max.

I purchased glasses from Thornebrook Optical with the understanding ,that as their as states…read moresatisfaction guaranteed or your money graciously returned. The lenses were not grounded correctly. I had statements from two options stating that the lenses were not ground correctly. I went back to Thornebrook expecting them to fulfill their promise. No way. A very rude arrogant,one could say mean woman absolutely refused to even begin Or bother to read my certified notarized statements from optometrist ,more reliable than they were and are. One cannot believe what they say. You have been notified.

I have worn glasses most of my life and consequently have gone to many opticians to buy glasses,…read moreboth in Gainesville and elsewhere. Thornebrook Optical has become my sole source since I tried them about a decade ago. They have a nice selection of good quality frames without being overwhelming. More important, Frank is extremely skillful as well as helpful. He has fitted me for distance glasses, progressives, prescription sunglasses. His advice about frames (e.g. whether they are sturdy, how they fit my face) has always been accurate and helpful. Each time I have been completely satisfied with the glasses. He leaves you all time you wish browsing and trying on different styles, and then when you are ready for his assistance gives you his undivided attention. And whenever I feel my glasses may need an adjustment, he takes care of it. It is always a pleasure to do business there. I cannot recommend it any more highly.