First time visit and it was good. I have had a lot of eye problems over the last couple of years so…read moreI have visited eye doctors to much. Just got back to Gainesville and called them because my brother and sister Inlaw use them. They had an opening the next day. I show up and the tech to me back and did all kind of testing. What was nice is that I didn't feel rushed. She was very patient and thorough. I felt well cared for instead of rushed like normal at other doctors. I've been to lately. after everything was done and the eye doctor came in and went over the results and has been going back to see another eye doctor because of some of the results three people I dealt with a front desk, the tech, and the eye doctor were all great people. It's nice to see your business running that well.

I have been under the care of Doctor Lauren McDonald for seven years. My experiences with her and…read morewith her office staff have been very good. So far, I have gone to her for all my annual eye exams, and then in December had some bumps removed from one of my eyelids. She does this kind of surgery after hours one or two days a week.

Good caring doctor with lots of experience. Highly recommended…read more The staff is supportive and helpful. Great overall experience with a friendly clinic atmosphere.

High quality medical care by skilled MD and staff in a convenient location…read more John Winnie

Fraudulently billed $5400 for laser cataract surgery falsely claiming service was out of pocket,…read moreMedicare did not cover laser surgery, laser surgery was not medically necessary, and my insurance would not be billed; yet my medicare account was billed almost $20,000. request for refund denied. Buyer beware

I would give lower stars if I could but unfortunately 1 star is all I can do. This was one of the…read moreworst doctor's offices I have ever been to. I showed up to my early morning appointment around 5 minutes early, it took me about 50 minutes to be taken to a room. The older nurse who got my initial information was INCREDIBLY rude, as if I was the one who was an hour late. She proceeded to be extremely rude to me (smirking and rolling her eyes?) and dismissive about my current glasses prescription, and acted like it was an inconvenience just to speak to me. She then dilated my eyes without any warning, and left me in an extremely bright hallway with no explanation or glasses to wear. I have never had an eye exam before, so this was pretty jarring and uncomfortable. I can't even imagine what it would've felt like if I hadn't had someone with me. We then waited ANOTHER hour to be taken to an exam room, then waited another 45 minutes for the doctor to come in. The doctor made no effort to understand why I was there in the first place, the vision symptoms I'd been experiencing, and he and all assisting staff acted as if I was a great inconvenience to them once again. Do NOT go to this place if you can help it. If you do, be prepared to meet the rudest staff members you'll find at a doctor's office. I can't imagine ever treating my clients like this. To top it all off, I received one of the largest bills for an exam I've ever had, all for the most useless appointment I've ever experienced. Seriously, save your time and money and go somewhere else.

Unprofessional, angry, and rude staff and physician. Came to him with a problem he became angry…read morewhen I mentioned having gotten other opinions for my eye problem. He then had a temper outburst in front of my daughter. He was more concerned with his ego than my eyes or what I've dealt with over the past four months. Maybe it was Friday afternoon and he was trying to leave the office and couldn't be bothered with any extra questions. What ever the case it was uncalled for and inexcusable. Terrible customer service truly have never seen anything like this any where let alone a professional office that is supposed to take care of patients.

I recently had Cataract surgery in both eyes by Dr Balch and had immediate confidence in him and…read morehis staff after visiting the office. The results bear my impressions out as both surgery's went without a hitch, I was comfortable throughout and as I said, the results using the traditional method (non laser) are amazing. I'd recommend him definitely!

Quality of care is excellent. Dr. Z. did my husband's cataract surgery with remarkable improvement…read morein his vision and his headaches!. One the downside, we often have to wait at least 30 minutes past the appointment time, and their billing dept sent me an invoice that I had already paid. They eventually corrected that, but they never sent a corrected statement showing that I owed a deductible. (Even though I asked for one). I would recommend this practice for the high quality of care, but I do think the office needs some improvement.

A superb cataract surgery experience. Dr. Z. took extra time to advise me on the right lens for…read moreeach eye - not necessarily the most expensive one. Techs like Gavin were friendly and reassuring. Surgery nurses like Karen were cheerful and nurturing. Danielle in billing told me about a medical credit card. This practice does everything right.

I haven't been to very many ophthalmologists in the area but I am pretty pleased with this office…read more The staff and doctor are very friendly and helpful. They answered all my questions and concerns and did a thorough eye exam. My only complaint is that I waited a little longer than expected for my appointment. It seems like a very busy office.

They have screwed up my billing more than once, required a re-test that they then charged me for,…read moreand Dr. Ramjattan didn't even speak to me about my test results. Her assistant could not answer my questions. I did not feel cared for medically or personally.

I was so impressed with this eye center. My mom recommended it to me and I immediately made an…read moreappointment for an eye exam. I got to the appointment about 10 minutes early, they had all the paperwork ready for me to be filled out, and took me back into a room right on time. I was completely done about 35 minutes later. The doctor and technicians were so nice and informative. I really appreciated that they were on time and got me out quickly. I also really loved the extra touches this office had, such as coffee in the waiting areas. Little things like this are much appreciated!

Our family had been loyal customers for years. Dr.Quinn is a phenomenal physician, however, since…read moreoffice management has changed it is obvious that they now value profit more than patient satisfaction. I have both health insurance and Humana exam and materials vision insurance. My exam today was an annual exam to get prescription updates for both glasses and contacts. This is covered with a $10 copay with my vision insurance. I did agree for "additional" tests which I was told would be scheduled a few months later which would require the use of my health insurance at that time. However when I left my visit, without having the "additional testing" which I was told would cost $65.00 at a later date, I was presented with a $127 copay, and they used my health insurance instead of vision insurance. I didn't purchase contacts/glasses- and did NOT agree to any additional testing other than what I was told would be scheduled at a later date. Quinn eye center office mgt. chose to use my health insurance instead of my vision insurance adding one item (which I had NOT previously agreed to not been informed of cost) claiming they were "saving" me money. When I attempted to resolve this issue, speaking with both Christine and John Michael, I received 2 different rationales for this cost. I cannot recommend an eye doctor who charges a $127 copay for annual eye exam when the patient has vision insurance that would cover these items with only a $10.00 copay. After appointment, I called my Humana vision insurance representative who indeed told me that both contact and eyeglass prescriptions are included in their annual eye exam with only a $10 copay. It is very sad because we have been loyal patients for years. I CANNOT in good conscience recommend them any more.