Our family had been loyal customers for years. Dr.Quinn is a phenomenal physician, however, since…read moreoffice management has changed it is obvious that they now value profit more than patient satisfaction. I have both health insurance and Humana exam and materials vision insurance. My exam today was an annual exam to get prescription updates for both glasses and contacts. This is covered with a $10 copay with my vision insurance. I did agree for "additional" tests which I was told would be scheduled a few months later which would require the use of my health insurance at that time. However when I left my visit, without having the "additional testing" which I was told would cost $65.00 at a later date, I was presented with a $127 copay, and they used my health insurance instead of vision insurance. I didn't purchase contacts/glasses- and did NOT agree to any additional testing other than what I was told would be scheduled at a later date. Quinn eye center office mgt. chose to use my health insurance instead of my vision insurance adding one item (which I had NOT previously agreed to not been informed of cost) claiming they were "saving" me money. When I attempted to resolve this issue, speaking with both Christine and John Michael, I received 2 different rationales for this cost. I cannot recommend an eye doctor who charges a $127 copay for annual eye exam when the patient has vision insurance that would cover these items with only a $10.00 copay. After appointment, I called my Humana vision insurance representative who indeed told me that both contact and eyeglass prescriptions are included in their annual eye exam with only a $10 copay. It is very sad because we have been loyal patients for years. I CANNOT in good conscience recommend them any more.

I usually go to LensCrafters in the oaks Mall. But the Quinn eye center got me quicker. This was my…read morefirst time there and I will never ever ever ever go back there again. I think he is just billing insurance with no proper care I walked out. I assume Dr. Quinn is a guy but it might be a woman. Never saw them

I've been getting my glasses here for several years. It was recommended by my ophthalmologist…read more It's a one-man shop, and he is very knowledgable. I bought a pair of glasses and asked for a well-advertised frame. He said he had a better one, that was much stronger and still attractive. Two years later, I somehow dropped my glasses beside my car in a parking lot--didn't hear them fall. I had to wear my prescription sunglasses, and found the glasses when I returned to the car. Evidently they had been stepped on. I took them back to the Optical Shop and the man said that it was a good thing I had that particular frame as he was able to "save" them. .

We are snowbirds down here my arms on my glasses both broke and we went to JCP and didn't have a…read moreframe to fit my lenses. They recommended Pearl Vision, we went there thinking "no luck" but Ruby was able to find a frame, he popped my lenses in and good to go Thanks Ruby

They never ever answer the phone. I have been waiting weeks for eyeglasses. We live over an hour…read moreaway and they tell me they sent to our correct Address the ine and only time someone actually answered and this time I called the make an appointment selection with a doctor since the store never answers and asked that person to confirm my address despite the fact the 1st person insisted they have my correct address. Sure enough this person gave me my old address. We did mail forward service and old post office never received my glasses either. The agent last week blamed ups saying they forgot to pick up the glasses but it's been 2 weeks now for a 1 to 2 day delivery. Someone is lying. The doctor twice now said they will look into and get back to me. Still nothing.

I purchased glasses from Thornebrook Optical with the understanding ,that as their as states…read moresatisfaction guaranteed or your money graciously returned. The lenses were not grounded correctly. I had statements from two options stating that the lenses were not ground correctly. I went back to Thornebrook expecting them to fulfill their promise. No way. A very rude arrogant,one could say mean woman absolutely refused to even begin Or bother to read my certified notarized statements from optometrist ,more reliable than they were and are. One cannot believe what they say. You have been notified.

I have worn glasses most of my life and consequently have gone to many opticians to buy glasses,…read moreboth in Gainesville and elsewhere. Thornebrook Optical has become my sole source since I tried them about a decade ago. They have a nice selection of good quality frames without being overwhelming. More important, Frank is extremely skillful as well as helpful. He has fitted me for distance glasses, progressives, prescription sunglasses. His advice about frames (e.g. whether they are sturdy, how they fit my face) has always been accurate and helpful. Each time I have been completely satisfied with the glasses. He leaves you all time you wish browsing and trying on different styles, and then when you are ready for his assistance gives you his undivided attention. And whenever I feel my glasses may need an adjustment, he takes care of it. It is always a pleasure to do business there. I cannot recommend it any more highly.

They have a great selection of glasses. I was able to get my oakley glasses like last time. The…read moregirl who took care of me was very professional and honest, and help me pick all the things I wanted oh my glasses. Took less than twenty minutes to do everything and be out the door.

Got new prescription sun glasses Amazing service and…read morequality products Only took couple weeks for my order

The choices are great, the staff is professional and excellent, amazing customer service. Can't say…read moreenough good things about this place. My daughter and I have been going here for since she got eyeglasses 18 years ago.

Brad Bangstad is the best eye doctor I've ever encountered in my 30+ years as a glasses/contacts…read morewearer. He's very attentive, communicates clearly and kindly, and is absolutely determined to get his patients in the most accurate, best possible prescription. He's also very attentive and warm, and really listens to my needs and concerns--which is so great in a doctor! I cannot recommend Gainesville Opticians highly enough.

The optometrist is very good. Since I'm not from Gainesville, I arranged to have my glasses…read moremailed. management strives to resolve any issues with order and service. yes, I would recommend this business. Dr. T.......

Went to Super Optical because they were in my insurance network. picked up my new bifocals, no one…read morefitted them for me, so I spent the first two weeks trying to get used to them and keeping them on my nose. Went back and "oh yeah, they need adjusting" and they did it. Then I mentioned that I can't use the reading part of my glasses unless I hold things very close. With the doctor and the manager present, she said they can set them to read close or further away, depending on how I usually read. Nobody ever asked and the doctor just stood there with his arms crossed. So now I still need my readers for reading. Pretty crappy attitudes and customer service. Never again.

I am handicap and it takes great effort to walk inside the store. There was a delivery truck…read moreblocking the front parking, so I parked to the side.... I was sent out to move my vehicle before being served to just p/u a pair of glasses. Seemed petty for a 2 minute p/u of glasses to make me circle the building till the delivery truck finally moved. Glasses and other service was fine. This could have been a controlling employee.

Amazing customer service! Short turn around times. Brittany is awesome, professional and efficient…read more She knows her glasses and is so helpful with finding the right pair for you.

A great place very friendly, always great to talk to, takes care of all my needs highly recommended…read moreto anyone with the care of their eyes!

My wife & I have been Dr. Krol's patients for many years and have always been treated like family…read more It's nice to go back every year and see the same great folks. Any time we've needed an adjustment, a repair, had a warranty issue or had a bad contact lens they've always taken care of it painlessly. Their exams are always thorough. They discuss all the options for corrective lenses and offer plenty of options. I continue to recommend GFE to all my eyeglass & contact wearing friends.