rude arrogant, and overall just not a good experience. And they messed up my order so I've been…read moresuffering for months. All the opticians just picking any other

Made an appointment for my son, took him out of school. We were running a few minutes late. I…read morecalled ahead to let them know. We arrived nine minutes late due to traffic. They did not show an appointment with us, even though I showed an appointment confirmation and said because I was 10 minutes late they would not see us. They stalked me with emails to come into the office, but can't accommodate me for arriving a few minutes late due to construction which was more likely due to an unorganized office who lost our appointment.

Good customer service, friendly doctors during our annual eye checkup visit. We were running 15…read moreminutes late and called the front desk to inform them and they were fine. Locating the suite within this huge building will be a challenge. They have enough parking but shared. They are upper level and I dont see an elevator may be I missed it.

Saved my eyesight in my left eye! Minus a 7 year stint in San Antonio inbetween, I have been a…read morepatient of Clompus, Reto, & Halschied practice for 17 years in their West Chester office. If you live in this area and you need a full doctor medical exam, this is the office you want to go to. Between Dr. Harry Halscheid and his knowledgeable & friendly staff (hi Pam & Debbie), I have been well taken care of for all this time. I have had a long history of issues with my eyes, and was always cautioned to pay attention whenever or if I see bright flashing lights. Thankfully, I didn't travel this Thanksgiving weekend, and I was able to get Dr Reto's attention right away when I was seeing something not right. Through a series of phone calls and text messages we concluded I likely had a retinal tear or detachment. Dr. Reto came in on a Sunday morning after Thanksgiving, and drew his conclusion of a retina tear and put me in touch with an on call retina surgeon (Dr. Saran). Two top notch (no interns here) on call doctors on a Sunday! This tag team surely prevented me from potentially getting a detachment and / or losing the vision in my left eye! I can't thank them enough.

Absolutely wonderful folks. They've taken me from only needing glasses to drive at night through…read moreprogressive lenses, and it's always a delight to see them.

Shameful Customer Service…read more The glasses I purchased from Bonds Eye Care in January 2024 fell apart in June 2025, while I was cleaning them. Unfortunately, the glasses only had a 1-year warranty. I contacted Bonds immediately and sent photos of the broken glasses to see whether they could be fixed. I was told the glasses could not be fixed, so I called to make an appointment to discuss replacement glasses. When I spoke with Jeff, he informed me that, beyond the loyalty discount given to existing customers for new glasses, the company would not provide any support. Having spent over $500 on these glasses, I was hoping Bonds would stand by their products and support their customers who have purchased defective glasses. This kind of poor service is what leads people back to the big box stores instead of supporting small businesses. Shameful.

This is the best eye doctor! Dr. Zingaro, Dr, Fish, and Dan are wonderful doctors and so helpful to…read moreanswer all questions! They have such a wide selection of frame options as well right in store, and Lisa is FABULOUS! She is so kind and helpful with selecting frames. We were so indecisive with deciding on frames and even though the office was closing, she told us she'd stay with us past close to help us and check out. Cannot thank her enough! I moved 4 hours away and still drive back to this eye doctor because of how great they are.

Had my eyes checked ones. Then went to get the glasses. Of course you can not see what the frame…read moregoods like because you don't have your prescription glasses on. All the ppl fitting kept raving about this blue gray frames. I ordered them. When they came in there made me look like a clown. I could not see clearly in my right eye. Had my eyes rechecked. Got a change in my prescription. Then told them since I would need a new prescription I wanted a different frame. Told them I wanted a tortoises shell colored frame. Again got fitted. 2 weeks later I went into pick. Again could not focus. They re-ordered new glasses again. Thought the third time would be a charm but nope. Told him no thank you. Went to Costco to have my prescription filled. Much cheaper and they did the good job the first time.

I needed to find a new doctor for a routine eye exam and after reading very positive reviews for…read morePinnacle Eye Care I decided to make an appointment. I am so glad I did! Based on my examination that was extremely thorough, professional and done with state of the art equipment, I consider my previous check ups for glasses a joke! I immediately scheduled an appointment for my husband who is a diabetic. Dr.Savochka gets my highest recommendation . The facility is also very clean and comfortable with a good selection of glasses at a reasonable cost when compared to some other frame stores.

I have been a client at Pinnacle for the last 3-4 years and I have been VERY satisfied as a…read morecustomer since day one. The environment is clean and well kempt. The staff is extremely personable and helpful (positive customer service experiences are VERY important to me), and Pinnacle's entire staff go above and beyond to help make each visit a very enjoyable one. Dr. Savochka is THE BEST. He always takes his time and is willing to answer any and all questions -- I never feel rushed (big plus). He is professional, easy to talk to/interact with, and is very knowledgeable. I would absolutely recommend -- I wish I found Pinnacle sooner! The end-to-end customer experience is easily five stars - six if I could!

had a great eye exam with Dr. Rehak at Colonial Family Eyecare. He was very thorough and took the…read moretime to answer all of my questions. He explained my prescription options clearly and helped me choose the right glasses for my needs. I would definitely recommend Dr. Rehak and Colonial Family Eyecare to anyone looking for a new eye doctor.

I contacted Colonial late at night when I realized that my vision benefits were expiring in three…read moredays and I hadn't yet used them! Jeff responded to my email first thing in the morning and got me all squared away before lunchtime. This is my second experience with Colonial Family Eyecare, and they're both been extremely pleasant. The staff is very responsive and helpful. I highly recommend Colonial to anyone looking for a new eye doctor - you will not regret it!

Jen and Rhett run the loveliest shop. They take their time with you like a friend might, giving…read moretheir advice on what works best for your face shape, etc. I ended up buying two pair because they offered an excellent deal. So glad I found them!

I bought very expensive frames and lenses from these people. I got the glasses and could barely see…read moreout of them. They stated repeatedly to come back anytime once I had a new script and they'd replace the lenses free of charge. "No time limit" he said. I sent a new, updated script by email some time ago and no one ever got back to me. (I wear contacts most of the time as I have severe myopia plus astigmatism.) I've just now updated the script and called to follow up on the original offer. I do not live close to their locations and was just calling as a heads-up. Guess I got the wrong person on the phone because suddenly there's a time limit and they won't honor the stated policy.

What a great experience at BJ's optical. Donna and the team did a great job fitting my family for…read morenew glasses, me included. I purchased two pair with progressive lenses, not one problem adjusting, even my prescription sunglasses. They were perfect. When I purchased at the local chain eyeglass store it took me a few days to adjust to the new specs, not here, all good. Donna took the time to make sure everything was measured properly. Keep up the great work.