Impressive staff and excellent communication between patient and doctor…read more Dr Vang is amazing and informative I appreciate when a physician takes time to explain results This is the place Look no more

Great selection of glasses. Had fun trying on different frames and everyone was friendly and…read morehelpful. The doctor was thorough and quick.

Amazing service and very fast!!! Broke my glasses this morning cant see without them and was in…read moresuch a panic got the run around from the place I actually bought my glasses from was quoted $190- did a quick google search found this place did a walk in and had my glasses back in 2 hours!!! Amazingly fast, great communication on the problem and the fix and my glasses were GREAT! And great price I paid $80 vs my quoted $190!! Highly recommend coming here for same day repair and glasses repair period! Amazing place and such a life saver!!!

This is the best eyeglass repair shop in town! The guy that works there is super knowledgeable and…read morehas a fast turnaround time!

Been with Dr Holt for many years. Wouldn't trust anyone else with my survey eye care. He is…read moreamazing!

The first thing is to ask yourself why there are either five star or one star for this…read moreestablishment. This is a tell-tell sign. They charge extra fees for services they don't even properly provide and will nickel-and-dime you. I went in for a contact lens exam and was charged a contact lens evaluation fee, which felt completely unjustified because Holt didn't actually evaluate anything. After paying the exam copay, evaluation fee, and refraction fee, I noticed the prescription they gave me was only changed by 0.5 from my previous prescription. What bothered me most was that Holt never mentioned the prescription change, never explained why it was changed, and never offered trial lenses or asked me to test the new power to see if it worked better. None of that happened. When I got home and noticed the change, I called the office. They told me that if Holt didn't discuss it during the appointment, I would need to schedule another appointment just to ask about it. That's completely unacceptable. We were charged extra for services they claimed to provide but clearly did not. I would not recommend going there. If you do decide to make an appointment, call ahead and ask for a full breakdown of every possible charge, otherwise they'll hit you with unexpected fees.

I went to LensCrafters in Surprise to see if they can fix my glasses and Jessica Ledesma was a…read moregreat help she fixed my glasses in less than five minutes. Thank you so much Jessica.

Fashion Square Mall 85251 location…read more I purchased a Meta Ray-Ban frame and prescription lenses from LensCraft at Fashion Square Mall in Scottsdale, Arizona. I remain very disappointed with the service there. None of the customer service representatives seems knowledgeable about the products, and their behavior is unprofessional and disrespectful, especially when questioned about the misleading information provided. I spoke with a manager who outright accused me of lying. The staff at this location needs training, or the public should be aware of how they are treated. Please address this issue, as some of the treatment I experienced feels racially motivated.

Dr Allam was great. Had surgery on my eye and now I can see much better. He was gentle and kind and…read morethat says a lot in my opinion. Kudos to him and his assistants.

Plan on being there all day if you have an appointment. They are too busy, impersonal, rushed and…read moreunhappy staff. Wait, wait and then wait some more. Patients are grumbling. Staff are tense with each other. Atmosphere is very depressing. I won't go back.

My family and I live on the east side of the valley, but we happily made the trip to Ohana with my…read moresister and parents to get prescription sunglasses, and it was so worth it. The store is spotless, beautifully organized, and packed with an amazing variety of frame styles. I loved the Finding Nemo touches throughout the shop They had frames I haven't seen at other optical stores, from fun and colorful to classic and timeless. I loved so many pairs that choosing was genuinely hard. I ultimately went with a pair of Maui Jims and couldn't be happier. The owners were incredibly kind, knowledgeable, and welcoming, making the entire experience relaxed and enjoyable. I will absolutely be returning to Ohana and highly recommend checking them out if you're looking for great frames and outstanding service!

I cannot say enough good things about Dr. Alice Kwok, the optometrist and her assistant. I have…read moremacular degeneration, dry eyes and allergies. So it is difficult for optometrists to assess me because I often cant see differences in lenses. They were so patient with me as they worked on my prescription. I got my glasses from a different office and could not see well with my new lenses and they analyzed my new lenses and gave me feedback to give to the glasses store on how to help my lenses work better. Totally awesome experience and highly recommend them.

Do not go here anymore! Ownership has changed and they no longer care about customer service…read more They steal your benefits and won't reset them after multiple attempts to contact them. Choose another place to take your business!!!

This business has changed owners and is now Keen Eyewear. Service here is not the same. Scott and…read moreKathleen are gone and the level of service seems to have let with them. We experienced charges for services not discussed in advance. And a "new patient" fee accessed even though we were previous customers. The store is messy and untidy and seems to feature fewer Eyewear choices. This is not a place we will visit again.

The Vision Center of West Phoenix is truly a gem. Raveena was incredibly kind and accommodating…read morefrom the moment I walked in. Dr. Juarez was refreshingly honest--he focused on what I actually needed and never tried to upsell anything unnecessary. Gabby took her time answering every question and helped me make the best decision with confidence. They even placed my prescription lenses into my Meta shades at no additional charge, which was a huge bonus. This is a minority-owned small business that genuinely cares about people, and it shows in every detail. I recommend them to everyone.

It's always a pleasure being treated by Dr. Juarez…read more His knowledge and bedside manner are fabulous. His quick wit and knowledge of different treatments and insurance make him a premier provider in eyecare. With weekend hours, morning and evening hours, and a full-frame center coming to this location, all your eye care needs are taken care of in one place.

I had the MOST abhorrent appointment with America's Best glasses before I got wise and came here…read more I loved the service I have received for the past 5 years in the Seattle area so I have no idea why I went elsewhere. Anyway, from the beginning the front office staff were welcoming, helpful and kind. They even cleaned our (me and the hubs) sunglasses while I waited. Dr. Smith was nice, explained what she was doing and took her time to really examine my eyes. I didn't feel rushed, left with a new pair of contacts (at no charge) and felt valued. When it came time to purchase what I needed for the year, I left with a big discount and a great rebate saving me another $50.

I truly appreciate the great service I received from Nicole C. She was so helpful and informative…read moreright from my first visit. She looked up my vision coverage and explained everything available to me. Yesterday, I returned for my eye exam with Dr Smith. She is extremely knowledgeable and took her time explaining every detail. I ordered new lenses and sunglasses as well! Can't wait to be able to see clearly again. I will always come back to Target Optical in Surprise.

I have been going to NW Valley Eye for about 10 years and impressed by the service and growth of…read moreDr. Toland's firm over that time. Now they are moving to a larger facility nearby shortly. After a lens replacement surgery (cataract) elsewhere, I began to have double vision, which was corrected with prisms cut into the lenses. Along came a recent hire, Dr. Julie Lam, who has training in Neurovisual Medicine. She fine tuned the prescription until my vision is nearly perfect. I still have to use cheaters for up close vision, but one can not correct everything at once! Shout out to Brent, a very knowledgeable tech who helped and advised me. I am very happy with the results.

Short Version: I would not recommend this organization for vision care needs. This office staff…read moretook financial advantage of me and has continued to string me along for months, while providing different stories each time I speak with them. Please be mindful of your loved ones and friends who may be targets for this office, as they do serve a large senior citizen clientele who may sometimes be particularly vulnerable. And as this demographic is less likely to speak up and share about their experience online - I think this review is especially important, hopefully it helps inform people who are looking for vision care for themselves or others. I have posted here and on the local social media pages for Sun City, Surprise, and surrounding communities, nextdoor and FB. In those posts I have included the copies of the emails between myself and the staff so people can see the whole picture for themselves. Long Version: The questionable accounting practices of NW Valley Eye Care have lead me to warning people from my community and my organization against trusting their vision and wallet to NW Valley. They improperly billed me, resulting in an overpayment that I discovered. Later, they noted they would refund me, but then never did. I caught on my VSP bill that I had been overcharged by this office months earlier. When I called NWV to resolve this, the office said they chose to not use my VSP benefit for my visit, instead the office charged me outright. Karen told me that they charged me based on the fact that they were "saving the usage of my benefit for when I ordered contacts". This is so unsettling, as I don't order contacts directly through NW Valley (never have), since VSP discounts the contacts I order from their "Eyeconic" website, directly. *Also, for me, I had LASIK a couple weeks after my vision exam, so I certainly had no intentions of ordering contacts from anyone. The office staff emailed me back on July 16th that I'd be getting my refund in 1- 2 weeks. Did not address the issue of the missing portion of the reimbursement whatsoever. Didn't hear from Northwest Valley for 5 weeks, so I reached out on August 21. I got an email back saying Karen sent the initial message to the accountant staff initially. On August 22 the office called me back and said "we never reached out to you or sent the reimbursement because the authorization from the day of your visit per your insurance doesn't show coverage for a contact fit, just for a contact exam". This part is hard to believe, as why would NW Valley not have subsequently called or emailed in an attempt to notify me, as I am their patient and the last communication they sent was telling me to expect the reimbursement due after the overcharge. So, either they're so disorganized/ negligent that they will overcharge you to cover their billing errors, OR they are willfully engaging in less than scrupulous business practices. I had already covered my bases by the time of the August 22 phone call - I work in medical billing but all insurances are different, so I had already reached out to VSP twice about this specific matter. During these calls VSP confirmed eligibility, services rendered/billed and that amount I was responsible for versus what I payed. Opinion: To be fair, the optometrists at NW Vision were very pleasant! But for me, it's not worth it. I'd rather not have to deal with worrying about someone purposefully overcharging me, and the ensuing battle to get back my own money. I never wrote anything negative about them before, but I feel like sharing the experience is the right thing to do. I know I'm not the only person who has been treated like this, but I might be one of the people in a position to get the word out to social media etc so others don't have to go through it too.