Picked up my glasses today pretty cool, worth the wait I got just what I ordered very happy. One…read morenegative is the phone goes to the fax machine and makes these horrible noises at you even when they answer and are talking over it very weird. Hope they get that under control but all in all very good.

HIGHLY RECOMMEND! Dr cash is amazing! Cleanliness, covid safe, personable & great selection of…read moreframes :) Thank you again.

Dr. Bloch is the most competent optometrist I've worked with. I've been very impressed with the…read morecare that I've received from all the staff.

Everyone there is kind and helpful Most importantly, the…read moredoctor does all of the tests you don't have different people doing tests and then you see the doctor . He does the testing himself and then shows you and speaks to you about it. I highly recommend going here as opposed to LensCrafters or anywhere else. They work with your insurance and give you the best deals possible. They also have a great selection in glasses.

Such a great experience! The team was incredibly helpful, attentive, and brought such positive…read moreenergy from the moment we walked in. The space was clean, well-organized, and had a wide variety of options--including beautiful designer frames like Cartier. They made my daughter's experience getting her glasses smooth, comfortable, and even enjoyable--which means everything as a parent. The women there are truly amazing--professional, patient, and genuinely caring. You can tell they love what they do. Safe to say, they've gained a loyal customer. I'll definitely be bringing my whole family back. This is officially our new go-to for eye care!

I've been coming to Direct Optical for years (started in Farmington) and have visited all…read morelocations, with the last few years coming to this location. The entire staff is helpful and accommodating. It's a little bit of a drive for me, but won't go anywhere else because of how approachable the staff is and how great they are with customer service

I find my experience with Eyes & Optics to be great! Everyone is very kind and helpful. Very…read morefriendly and professional. I am also happy with my new glasses. It is apparent that if I needed any adjustments I would be taken care of.

Great experiences for my family over the past 3 years. Both Dr Lucas Wilson and Dr Roy Wilson are…read morevery friendly and supportive. Appointments feel thorough and not rushed. Technology in the office is great. The admin team is always super sweet and friendly. Great selection of frames. Dr Lucas did great with my not-so-well-mannered 18 month old. It is cool to see how technical they can get with the pediatric vision screening at an age where they are not able to respond to commands. As a family we are very happy to support this local owned business.

EDIT: After calling in and writing this review Dr. Bourdeau called me back personally to make the…read moresituation right. Really bummed to have to write a 1 star. Bought 1 years worth of contacts received 6 months worth. Will find a new place. Didn't think to count them when I bought them, been in this game 10 years never got shorted on a box yet! lmao

For years I have had difficult vision to correct. Here I feel I have the best corrected vision…read morepossible. AND very flattering Vera Bradley frames. Dr. B. is calming, no nonsense and a total professional who actually cares. The staff is wonderful. Do go there!

I needed a super last-minute eye exam because my eyes felt heavy and I just wanted to make sure…read moreeverything was OK. I worked with Bayda and May there and both were extremely helpful. I really enjoyed chatting with Bayda too, she helped me make an appointment for the next day, which is pretty awesome considering the holidays are about to start. Dr. Habib was fantastic. Super helpful. She spent time explaining everything to me and definitely 10 out of 10 as far as experience and service goes.

My experience was great. The man found what I wanted. Explained everything perfectly. My glasses…read morecame in earlier than expected. He remembered me from the order day. I told him I would walk around the mall and see if the glasses needed and adjustment before I left and he said come back will be here all day if you need anything. This place has more Oakley glasses for sale than the Oakley store and more choices. The Oakley store only offers their glasses certain ways and it doesn't matter what the customer wants. LensCrafters offers all the same glasses and more any way you want to have them made. It's not even worth going to see their choices because LensCrafters has more to look at. They just must sell more glasses than even the Oakley store. But if you want to be extra cool and be seen buying your glasses in the Oakley store that's definitely the place for you.

I visited their website and requested an appointment. I received an email back to let me know they…read morereceived my appointment request. I showed up at the office at the appointment date and time (today)...the receptionist looked at me confused since there was no appointment in their system. She let me know that she didn't know why that happened. Instead of trying to accommodate the appointment (they were obviously open), she continued to let me know I was not in their system. I showed her the email I received (from them). No attempt to schedule an appointment or to accommodate. I think I was still hearing excuses as I walked out. Too bad, I was looking for a new eye doctor.

This is a wonderful office with a terrific staff! I appreciate all the kindness and thoroughness…read morewhich Dr. Williamson and her staff have shown to my kids through the years! I highly recommend this office!!

I came here today for an eye exam, it was my first time here but it's where my husband goes and he…read morerecommends it. I used to see an ophthalmologist in Birmingham, but our insurance doesn't cover it and it's a little bit far of a drive now for me anyways. I have a condition where my eyes are cone-shaped; because of that, Visionworks recommended me going to a specialist. If I constantly have to go to this place and the specialist, I probably will not go to this place, but we'll see. I thought the eye exam was thorough and well done. Our insurance covers $300 for frames so I ordered some new glasses, my current ones are probably five years old or older so I definitely need a new pair. I was already in the area so I arrived for my appointment a bit early. My husband arrived five or 10 minutes late one time and they turned him away so be aware that they are pretty punctual. My guess is because I think they just have the one doctor for eye exams. They had a nice selection of glasses as well, if you're looking to get new glasses. I would return to this location, but I will admit I missed my old ophthalmologist and the nice waiting room, etc.

A year ago, my review would have been 5 star…read more My wife and I had both been patients / customers for the most recent 4 years. But just today I had the worst customer service experience I've ever had from a health care provider. Apparently, this branch of Visionworks has undergone a total personnel turnover. The previous office staff used to be extremely helpful and the former optometrist there, Dr. Lavine was the most thorough diagnostician I've encountered in almost 60 years of wearing glasses. I made an appointment with the new doctor but left before seeing her because the current office staff is not only incompetent, they are cavalier about customer service. If they aren't interested in making things convenient and pleasant for a repeat customer, I will take my business elsewhere.

Good place to get an eye exam, with a pretty solid selection of glasses. The optometrist who helped…read moreme was great and helped me find a burgundy pair of glasses that I absolutely love (Bebe brand). They initially told me it would take about two weeks for my glasses to arrive, but both pairs came in sooner than expected, which was a nice surprise. Tip: Pick up your glasses on a weekday or during a less busy time to avoid waiting in line. That said, even when it was busy, the staff was thoughtful and came over to ask if we wanted to sit instead of standing. The first pickup on a weekday there was no line! Overall, a pleasant experience!

I've noticed that my glasses aren't as helpful as they used to be, so I decided it was time to…read morereturn to OptimEyes. (With the encouragement of the messages they'd left me.) I didn't realize that OptimEyes and the Henry Fort Ophthalmolgy were separate; the last time I was there, it was all the same people. They asked me which I was there for, and then the rather curt assistant said, "Well, it must be OptimEyes because we don't have anybody until 1:00." So, I walked a few feet down to the other end OF THE SAME DESK and a very nice woman checked me in. I waited for less than 5 minutes before they called me. I didn't get the name of the technician (a tall woman with short silver hair and lots of fun pins on her shirt), but she was very pleasant and fun to talk to. She did all of the pre-exam stuff and the puff of air thing. I'm probably the only person in the world who likes that! After that, I waited in a room for maybe 10-15 minutes for the intern to come in. He was really good as well. (I forgot his name.) And then, Dr. Jimenez came in, and he went over what the intern did, re-checked a couple things and sent me on my way. Everybody there (with the exception of the first person at the Welcome desk) was so nice, patient and kind. Even after trying on a dozen pair of frames and then deciding that the glasses were more than I wanted to spend, the assistant was very understanding. I will definitely continue to go there.

I just picked up two pairs of new glasses from Normandy in West Bloomfield and I could not be more…read morethrilled! The staff was incredibly patient with me during selection of frames and terrific with feedback. The glasses were made quickly and arrived even earlier than expected. Both pairs are stylish and "sassy," which is what I was on the hunt for and I could not find anywhere else. More importantly, the prescription is perfect and I will continue to go to Normandy in the future. Thank you so much for your undivided attention! L.Z.

The worst. My eyeglass prescription is not the simplest, but still I have never waited more than 10…read moredays for a new pair at Optimeyes. I tried Normandy just because I couldn't find frames I loved anywhere else. They said it would be 4 to 5 weeks! They blamed it on our insurance, which is ridiculous because we've used them for 10 years with no delays. When it had been more than 4 weeks, they left me a message that there would be another two week delay!! Plus, their hours are ridiculously customer-unfriendly!